Jerry is the best! Great communicator, friendly and efficient.

Jerry has been such a helpful person! The customer service provided is unmatched!

Update: Its been 2 years since I left iStorage but I'm back. Of course I went straight to iStorage. It is very convenient since I live in the area. Needed a 10x20 ft to store my car for a few months. They can be hard to find here but luckily one was available and I snagged it. Jerry is still there and working hard. As before he answers the phone when you call or calls you back ASAP if you have a question. Great customer service. One bit of advice is to contact the sight directly so you can speak with Jerry. In the past it was a bit more cumbersome to reserve a unit online with their centralized system. Month by month terms, easy to access facility, clean. Highly recommend.

The manager Jerry has always been very helpful and available when I had concerns. I'm grateful. He does a great job

Hi working with Jerry I was very happy he is the Best . I am very pleased with him I give him an A .

Jerry is super responsive and helpful. Highly recommend!

Just moved out because we found a home to rent. I am leaving an exiting review because the entire process was so smooth. Jerry, who manages this Storage complex, does a fantastic job! I'll definitely be referring people to use iStorage in Carmel Valley!

I would highly recommend this storage facility and especially Jerry who manages it. From the first time I called he was professional, punctual, and helpful. The unit is clean and accessible. And there aren’t very many storage units out in the middle of Carmel Valley so if you have any a need near here, this is definitely the storage unit for you. Just give Jerry a call and he’ll take care of you! Thank you, Jerry for helping me so well over the last year or so

Jerry could not be more helpful. He provides incredible service.there are plenty of storage places around here and I honestly think Jerry is the reason people keep using istorage in the village.

Location is wonderful for those in the Village or further to have storage close by, but what really sets this place apart is the superior customer service that you receive from the manager, Jerry. Jerry continually goes above and beyond for his customers/tenants at the facility and will do everything in his ability (and then some) to help them in any way that he can, from office hours and access to problem solving issues to him keeping your needs and priorities in mind when doing so. A need for storage space might lead you here, but Jerry will definitely be the reason that you stay because the overall experience is just so much better than the other available options. You also get a secure, monitored facility, code/gate entry, extended access hours, well-maintained property and live-in staff. I didn’t even have a Google account prior to this, and created one just to share this.. Thanks again Jerry, keep up the good work!

Jerry is most helpful and friendly. A good experience.

After my home burned down and I desperately needed to get my belongings out of an adjacent storage room before the house got demolished. Jerry worked to get exactly why I needed in a very timely fashion. It was amazing how quickly he accommodated me, he calmed my nerves and made me feel hopeful that I was going to get through this terrible situation. His customer service is above and beyond any expectations and he even offered to help me as a resource in the community for upcoming challenges I may be facing! A seamless process and very thorough, thank you so much, Jerry, and iStorage!

Such a wonderful little gem for storage! Clean and very well managed. Jerry the manager is friendly and extremely helpful. He went above and beyond for us making sure everything was meeting our needs and beyond. Thank you!

What can i say i love the hours of access 6am till 10pm. I have my important items that i use more regularly at this storage unit . I have two other units elsewhere but this my favorite one. Service is also another reason why i love this place. I know my stuff is safe and watched after.

Great and secure facility that is conveniently located, with easy access and very well-maintained! Jerry is genuinely personable and he is an excellent host/manager in every aspect! 👍👍

Jerry (the property manager) was a ton of help getting me settled into my storage unit. The whole process was very straightforward and easy. The property itself is in great condition and tucked away so it's a very safe place for your things. I've been able to contact Jerry with any and all questions and concerns and he responds right away and has a very positive attitude. 10/10 would recommend this place to anyone looking for a reliable space to store their important belongings. :)

Jerry is good people and the storage space is easy to access and convenient to use. Good price too. Overall, couldn’t ask for anything more!

Jerry (the manager) is very attentive, answering all my questions and is very pleasant to work with. Storage units were very clean and ready to move in. It feels very safe there because Jerry’s office is on premises and he has a Birds Eye view of the facility.

Istorage was easy to book and Jerry has been great at this location helping us with our move! Super easy to coordinate and he’s been onsite to make sure everything is going smoothly. Thanks jerry!

I had a great experience. Jerry was very helpful

Jerry was on top of his game with great service and his communication clear and concise- very impressed and pleased!

I would really like to thank Jerry the manager for making my move so easy, he was always available to help even on his days off. The facility is so clean and I couldn’t be happier! Thank you

We just moved into this storage facility in CV Village. Jerry the owner made us feel very welcome, basically like we were moving into a personal friend’s place. He is extremely friendly and kind !!! My husband and I were truly grateful for his professional assistance. He even offered to help unload the uhaul and gave me a padlock for our unit. Beyond impressed and very very thankful to have met Jerry. I highly recommend this clean & well managed storage facility!

Our experience was wonderful from start to finish. Very professional , and personable. Jerry is a gem. Love the facility. Very happy to be a customer .

It's funny that I had walked by istorage so many times in the past and never noticed! That the beauty of it! It's off the beaten path so to speak, impeccably maintained, and offers fair rates for storing your stuff! Jerry was incredibly helpful in getting me my storage unit in a timely fashion and was so helpful through the whole rental process. The place is very well managed and Jerry is responsive plus, I know my items are safe and secure in the valley. Thanks Jerry for making the rental process and move into the unit easy and pleasant!

More than a storage unit. The facility is pristine. These spaces hold our most valued items safely and securely. They are run by the most wonderful facility coordinator, Jerry. Who happens to be one of the best human beings to walk the earth. His integrity and his commitment to excellence far exceeds the expectations of any customer. He is what makes this facility exceptional.

It’s always a pleasure to show up at the facility. It’s kept clean and tidy and Jerry’s always available to help in whatever manner… he makes this place.

Outstanding Service and Top-Notch Facility! I recently had the pleasure of using iStorage, and I couldn't be more satisfied with my experience. The facility itself is clean, secure, and well-maintained, but what truly sets this place apart is the exceptional service provided by the manager, Jerry. From the moment I walked in, Jerry made me feel welcome and taken care of. His professionalism, attentiveness, and willingness to go the extra mile made the entire process smooth and stress-free. He patiently answered all my questions, helped me choose the right storage unit for my needs, and even offered tips on how to maximize space efficiently. Jerry's dedication to customer service is evident in every interaction. He ensures that the facility runs smoothly and that each customer feels valued. It's rare to find such a combination of excellent facilities and outstanding management. I highly recommend iStorage to anyone in need of storage solutions. With Jerry at the helm, you can be confident that your belongings are in good hands and that you'll receive top-tier service every step of the way. Thank you, Jerry, for making my storage experience truly exceptional!

i give thia 10 rating and does a great job. always there to help and is patiient and has a kind heart❤️

Jerry is so personable and helpful--making it really easy to move our stuff in. Thanks, Jerry.

I have used this storage unit in the past, however Jerry, the manager has made this time an exceptional experience. He is very professional and a very kind person. He goes out of his way to be helpful. I have never left a review before but Jerry’s customer service inspired me. He is a five star manager.

Jerry at Istorage was great to work with. He was super friendly, always available if we needed anything, and the space was always kept clean and safe. When we decided to relocate, Jerry made it an easy process, and was extremely helpful. I would definitely recommend this storage facility.

Friendly, attentive, clean as a whistle. The place couldn't feel more secure. We would recommend Jerry and this facility to anyone . He even offered us figs off of their fig tree. Jeff and Julie Cornell

After looking at other storage facilities I came to Istorage in Carmel Valley. The manager Jerry was very professional and kind while going over what was available and pricing. The property is absolutely spotless and in a secure area. I knew immediately after talking to Jerry and looking around that this is where I want my belongings to be stored. Jerry is always there to answer questions.

Helpful with several circumstances

This is my second time renting at iStorage- the absolutely wonderful manager Jerry is so personable and welcoming! Extremely clean ans secure facility. Simply the best!!

I was a customer of the Carmel Valley iStorage facility for several years. The manager Jerry is an exceptional example of what customer service and integrity is. Jerry provided me with exceptional communication and was honorable with handling our contract. The facility was secure and well kept during my storage with them. I recommend supporting this business for your storage needs.

A great place to have a storage unit, both well maintained and convenient, manager Jerry is kind and. helpful!

Jerry, the manager, is what makes this the best storage experience I have had - he is so helpful and simply put, the best! It is not the least expensive option, but you won't find better service in the area.

Jerry is a great manager, he has always been available and helpful each and every time I needed it. Thank you!!

Jerry is a pleasure to work with. His smiling face always brings joy.

Very clean and accessible! Jerry the manager was very helpful and responsive to my inquires. The facility has the best storage available in the area, along with great security!

Jerry at I-storage is incredibly helpful and accommodating. While moving from a larger unit into a smaller unit he offered his help moving my boxes which is going above and beyond and an example of his kind character. I know my belongs are safe and sound.

Very smooth process. Highly recommend.

The manager expertly juggles operational logistics with top-notch customer service. The facility runs seamlessly under his watch, and every interaction showcases his dedication and foresight. A real asset to the business and a joy to see in action. Highly recommend!

Jerry is both attentive and competent in managing this storage.

My unit there is easily accessible, clean, and doesn't leak. The manager, Jerry, is comfortable to be with. He never acts as though any request is too much trouble. He does his best to solve problems and make things work. Jerry is always pleasant, polite and accommodating on the phone regardless of how many times I call.

Clean, well managed, Jerry does a great job. Prices are reasonable.

Jerry has always been available to help in every way we needed, he’s a nice, kind and professional, and has always provided an excellent costumer service!

Jerry is absolutely the best and very accommodating. Also, the place is pristine.

The manager is great, very responsive and like able and the premises are safe and clean. Nothing but positives.

Jerry has been very friendly and thorough with getting me all set up!

Jerry is nice and personable. The price was fair and the customer service is great!

10/10! This location is the most affordable, drive-up 10 x 10ft unit in Carmel Valley~~ it’s tucked away, with lots of natural light. I love a Sunny + spacious storage unit!! I was pleasantly surprised on arrival to be welcomed by such a cheerful manager Jerry— he helped me get a sturdy Chateau Lock, and showed me to my unit. He even swept it for me. He has been kind + helpful in every interaction. After visiting 2 other storage unit businesses on the Peninsula, I am happy I chose this one instead.

I have a special car that needed a special home. Most places I looked at were very expensive and I did not feel comfortable with the location regardless of the price. I am extremely picky and yet this spot is perfect. It’s clean, well maintained, reasonably priced, and very secure. However, what I like most about it is Jerry the manager. I liked him immediately on the phone and was even more impressed with his professionalism in person. He lives on site with a commanding view of the facility and I sleep a lot better knowing he’s looking out for my property. For me, that’s huuuge!!

Jerry is always very available, accommodating and helpful. !

Who knew renting a storage unit would be a pleasurable experience? Jerry was super friendly, super helpful. Highly recommended!

Jerry was so easy to work with! We were lucky to find the exact unit we needed, and he got us into the system quickly. He explained everything thoroughly, and made sure we were all set to use the unit. We appreciated his expertise!

It was such a pleasant experience renting two 10’ x 15’ storage units. The manager, Jerry, set me up, showed me around, and even gave me his direct number and told me to call him with any problems. I had to call him twice about some minor billing issues, and he answered immediately and solved my problems quickly. Highly recommend this business.

The space is clean, safe and easy to get in and out of. Jerry was incredibly helpful and accommodating during a very stressful move. I highly recommend this storage facility.

Jerry is a really great, personable manager and iStorage is lucky to have him. He's friendly, helpful and easy to work with in getting access, paying bills automatically etc. Highly recommend this location because of Jerry!

Jerry the manager is exceptional. I have been at IStorage for many years. Jerry has always been responsive, polite and professional. He made being instorage a pleasant experience.

This is the second unit we are renting at this time. It would be nice to receive a discount for the second unit.

Jerry was very helpful with a great personalized service. Unit was clean and ready to use.

The Manager Jerry makes this storage the best we’ve ever been tenants of. Clean facilities, gated, easy access, safe area. Jerry is helpful, courteous and very attentive. Has a convenient coded gate entry. Also like the online bill pay system.

People rent storage for different needs. We are a retired military couple moving into the area, and Jerry was a welcome host for the community and iStorage. I got online looking for storage in the area, and from the query, I filled out, Jerry contacted me very quickly, offering what storage could be provided at his location. All transactions were smooth and professional. When we arrived, his actions meet our immediate needs. Very professional, he is simply the best! The units are clean and accessible.

Absolutely amazing service! Jerry went out of his way to assist my sister and I while moving our elderly mother to the area. He "worked our problem" and literally helped us find a solution rather late on a Saturday night. Haven't seen this kind of customer service in a long time and highly recommend Jerry and this storage facility!

I Storage is such a professional operation in Carmel Valley. Jerry was so very helpful in assisting us with our moving and storage needs. He always is ready to accomodate us with any questions or needs we may have. Kudos to the facility and Jerry for bringing back the old time customer service which seems to be lacking in the world of business today.

My mom passed away last year and it took her trustees until this week to make arrangements with me to retrieve some of my possessions from my parents' property. Though I already have a storage unit in Oakland, given that my parents' home is also in Carmel Valley, I was calling around to find a storage unit closer to handle with a shorter U-Haul rental. Storage Pro in Mid Valley was full, but iStorage had availability and were helpful on the phone. Jerry followed up to the tentative reservation via e-mail and was very informative on the phone when I called him back. When I showed up the next day in person, again he was professional and despite having dined at the nearby Plaza Linda numerous times in my youth, I never even noticed that the storage place had been nearby since the 1970s I guess? After being shown the storage unit and given a lock, I was able to head to my parents', load up the U-haul, and had no trouble maneuvering the truck in and out after unloading it. I will probably attempt to consolidate my Oakland storage unit since the one in Carmel Valley is a bit larger, but I'll save that project for another day! So far, so good!

Called several storage places in the surrounding area, but none were so customer-friendly as iStorage in Carmel Valley. Jerry was so kind and helpful. Was an easy choice!

Jerry is a great ambassador for iStorage. He is an excellent communicator who goes beyond expectations. Friendly and professional, his information is accurate and his responses to questions are prompt and thorough. I am very appreciative of Jerry’s commitment to outstanding customer service.

Awesome costumer service. Helpful, Kind and professional

Property manager Jerry is knowledgeable, professional and low pressure. The site is clean with easy access and has been secure the entire time I've rented here. Great location in Carmel Valley Village.

A clean and safe place for storage with a great manager who is always available to help when you need him.

We have used this facility for years and are very happy with it. Jerry, the onsite manager, has been super helpful, often going way beyond the minimum. He's easy to reach and a pleasure to deal with.

Jerry is courteous, helpful, always most pleasant and takes extraordinary care of the facility!!! Thanks Jerry!!!

Best experience I’ve ever had renting a storage unit. Jerry couldn’t have been more accommodating. Really nice place!

Jerry is phenomenal and goes the extra mile to accommodate his clientele!!!!!

Class act all the way around and a very fair price. Candidly I never expected to be leaving a review for a storage facility, but Jerry is one of a kind. Not only is he attentive and ready to accommodate - he’s one of those people that make you feel your belongings will be safe and available at any time day or night. If you live near Carmel Valley - you’d be silly to go elsewhere.

I had rented a space at this location before it was purchased by the iStore group. I met Gerry when I emptied my unit last December. I found him to be very pleasant as I I was moving out that day. We sold our home and had to rent two units again just over two months later. I was under a real time crunch to get the property ready to close escrow and Jerry again was extremely helpful in getting me the two units I then needed and they were very close to one another which I so appreciated and I know wasn’t easy to do!

Great storage company. And Jerry was the best help! The company’s outside grounds are so clean! A+

Amazingly Clean & great location. The service Jerry provided was beyond any expectations. I'm glad I couldn't find a facility in Monterey- it was worth the drive.

Jerry is a GREAT guy! He helped out a friend this week, went above and beyond to help them, and did everything to take care of their last minute storage needs. They ended up needing a 2nd unit the next morning, and Jerry set everything up! STRONGLY RECOMMENDED.

Best storage best service Jerry provides such a great customer service

Very neat and clean. The manager, Jerry, made a daunting task actually fun! Highly recommend.

Jerry is the greatest.. love this storage facility. Sadly the rent is a bit higher then I'd like but the manager is great.

Easy and convenient and never any hassle. At first I was a bit taken back by the pricing being higher than I expected for storage to be however I'd rather pay a few dollars more for the fact that it's right in the village close to home. Anyone living out here in Carmel Valley I'm sure would agree. Plus I know it's in a facility where I know my stuff is safe.

Jerry at iStorage site # 0109 in Carmel Valley, CA was a life saver to me in the last few days, I had to move a family on short notice and needed a storage locker ASAP. Jerry is a pleasure to deal with. His easy going demeanor and willingness to accommodate customer needs is tops. He should be teaching customer service.

I cannot say enough about Jerry and this facility! If you’re lucky enough to rent from them, do it! Safe, secure, clean and Jerry really takes care of everything. Just an incredible facility to rent from!

This facility is great. If you need storage and you’re lucky enough to be in close enough proximity to use this facility, definitely do. I am highly critical of ALL services I use; rarely do you get highly exceptional service anywhere, right? Well, I’ll tell you, the on-site manager, Jerry, is an exception. I just can’t say enough about how well he took care of us, Jerry is awesome! And the location was super convenient and so well-maintained. Best experience I’ll probably ever have with a storage facility.

Jerry was professional and helpful from arrival to departure! Perfect location and security. If our needs require us to use a storage place again would not hesitate to call iStorage.

Jerry, the manager, was very helpful and friendly. The facility is clean and well maintained. I would definitely recommend, Jerry has made it easy.

In my experience it’s been a very safe and secure place to store items. The manager, Jerry Carter, is refreshing in his dedication to customer service. In a moment where challenges abound, this was a delightfully smooth transaction!

The management of this facility it very responsive and very helpful. 'Couldn't ask for better service

WOW, We are in such crazy times as citizens! To have the phone answered by Jerry, and his special support in regards to my needs is really special.l. Thank you Jerry!

Very courteous and prompt, comprehensive service. Great price and manager Jerry was extremely helpful.

I have moved a lot through the years so have used many storage facilities across the country and I have never met a storage employee as helpful, informative, and professional as Jerry in Carmel Valley Village. I recently needed a storage room and after checking out each of those nearby, I chose Istorage, solely because of the way I was treated by Jerry. From my first phone call, through the renting process and onto my moving into the storage room, he was always available & cheerful. He answered my questions immediately, (even when I texted after work hours), and, incredibly, asked me if I need any help getting my things from the car to the storage room! Let me say I am not into writing reviews. Everywhere one does business these days, you get an email asking for a review and I find it aggravating. This review I ASKED to do because I found this employee so unusually skilled at making the process easier, friendlier, and up front informative. Would that every employee took her/his job as seriously as this man does - and always with a smile. He is a gem. Look no further.

Great staff, clean, and safe!

First time I have ever rented a storage unit, Jerry Carter, the onsite manager was fantastic! Truly a 5 star customer service experience!

The Manager, Jerry, is so helpful, kind and professional. He always responds to messages quickly and follows through on issues discussed. Convenient location if you live in Carmel Valley.

Amazing place to have your storage! Very upkept and very friendly staff! Had Jerry help is out and was able to give us a great price compared to other companies. It’s also gated and secure. Would definitely recommend this place to anyone👍🏼😁

A positive experience and excellent service! Robert Mann

A great service and very responsive to our needs. Such a help during recent wildfires! Recommend them highly.

This is the first time that I need to rent a storage and I've had an excellent experience with Jerry who is the Manager of the storage. He provided me all the information I needed to , he is a very kind and nice person. I truly recommend you to rent a storage with Jerry. He is the best!!

Very Happy with this storage business. It’s always clean and has a small personal feeling. Jerry who runs it is very helpful and always pleasant and smiling. I would recommend it anyone needing a storage unit.

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