I had the pleasure of meeting Jenna, the new property manager at I-Storage, and she was incredibly helpful. She took the time to show me around the area and made the entire experience seamless. Jenna’s professionalism and friendliness stood out, and I truly appreciate the effort she put into assisting me. I’m glad she was there to help, and I highly recommend her for anyone looking for excellent customer service!

Thank you so much for helping us get her better. Space We are so happy for the service that we received And all the questions that we have she responded Thank you so much, Jenna you are a very nice lady

Jenna at I-Storage in EDH was very understanding and helpful in coordinating my intra storage location move. My concerns were addressed quickly and transaction took only about 15 minutes.

Updated for December 2024: I’ve been a customer at this location for several years. The district manager, Eddie, and property manager, Jenna, are really on top of customer service. I came in on lunch hour, expecting to have to come back later, but they were available and made time to solve a billing issue with my units. People like Jenna and Eddie are why I continue to use this storage location.

The staff was very helpful and the storage facility was very clean. Plenty of Dollies and hand carts to help out with moving.

Morgan at the El Dorado Hills office was amazing Thanks for all your help.

Easy and straightforward

Quick, friendly, coveinient service

Bains was great!!

The iStorage El Dorado Hills manager Brie is a rockstar! Earlier this summer my husband and I worked with Brie to identify a 10'x20' unit to store our household possessions until our new home in El Dorado Hills is completed in early 2021. Brie was so very helpful to us and her upbeat personality and impressive knowledge of both the property and the company policies made our transaction a dream and pleasure. We could tell that Brie cared about us and our complete satisfaction in the process. We were also very grateful for how seriously she took precautions to provide a safe environment during a global pandemic. The EDH iStorage facility is top notch and comes highly recommended!

Awesome customer service!

Bains was extremely helpful and gave me a good tour of the store

Extremely helpful and quick!

Great experience and customer service

Very helpfull counter person. Was lost and he gave us directions and water. Very friendly.

great experience! super smooth!

Manager provided EXCELLENT service!!

Nice and simple. Water in facility when the temperature rises would be a great addition.

This place is great! The guy is very knowledgeable about his job and helps me and explain everything to me!

Great service. Nice people. Clean, fast, convenient.

Great guy!!

Manager extremely helpful

Very fast and helpful

Bain was very helpful and friendly.

Very friendly staff. Very easy process.

Excellent service- prompt, knowledgeable and professional. Great people.

This is a great location to have a storage space. It is clean, totally secure, and great hours. The staff are very personable, and so nice. The best storage company I have ever used. I highly recommend them.

Very convenient location. very helpful staff

Very helpful, helped above and beyond

Clean and well kept facility in a good area. Front desk manager was great and pleasant to work with. I will be back!!!

The person at the counter was very helpful. The truck was clean and ready to go.

Super helpful for u haul rentals!

Excellent service. They were very helpful and fast. Would recommend to a friend.

The manager is very professional, friendly and awesome.

Fast and great service!

Very nice and helpful with the whole process!

Great customer service. Very personable.

Wonderful facility. Well maintained, climate controlled and clean. Staff is very personable and accommodating. After 18 months in storage, our furnishings, artwork and other belongings were as pristine and tidy as the day we stored them. If you're looking for indoor storage, this is the place and the pricing is very favorable. Definitely 5 stars!

Quick and professional 👌

Wonderful! Istorage was safe and reliable with friendly staff that helped whenever we had problems. Highly recommended!

What a great U-Haul location to work with! Easy in and out, plenty of room and the crew was so accommodating! If you need to move in the El Dorado Hills area this is your go to place!

Excellent service from manager!!

Love doing business at this facility - Bain was very helpful, professional and always has a smile —- and made things very easy - thanks!

Property manager did a great job helping with uhaul rental.

Got amazing customer service here! Much appreciation to the property manager for being incredibly friendly and helping me out! Made the whole experience less stressful for me.

Property manager did a good job.

Friendly staff, facility is kept really clean and great flexible hours to enter and exit facility. This is my second time renting from them.

This place is nice. The prices are reasonable and the property manager is great! I recommend this business.

IStorage in El Dorado Hills makes it easy to take care of our family storage requirement.

I think it's a very nice storage and very good customer service. Very clean and nice and cool inside. Love that there is always a U Haul truck when needed.

The representative "AB" did a great job showing us the facility and answered all our questions. Highly recommend.

Great service everytime I'm there.

Wonderful experience. Thank you🙏

I have dealt with this facility for over 5 years and they have always been friendly and concerned if I was happy with the facility. They listened to my complaints if I had any. Property manager is super helpful and makes sure the facility is always clean.

Great team; staff is friendly, understanding, and handle my concerns immediately.

Extremely professional, friendly, clean, I would highly recommend this place!

Very helpful and nice!

The property manger is so kind and helpful,here highly recommend renting a unit here

Great location, clean, temperature controlled, prices are fair in comparison to other locations I checked in the area. Management is knowledgeable and kind. Definitely would recommend to my friends and neighbors.

Very clean storage facility. Friendly manager Bain.

The property manager here is exceptional and I highly recommend this storage facility. It's very secure, clean and great team on site.

Bain is very friendly and helped me move into my first storage unit ever. My initial assigned unit was defective and, upon contacting customer service, he reached out to me right away and worked with me the next day to get a new unit. Great customer service from Bain

super fast and easy to rent, very clean and secure facility !

Excellent service!

Our thanks to iStorage, El Dorado Hills for being the “home away from home…” for our belongings! We appreciate your prompt, kind and professional help (and clean bathrooms)! With gratitude, the Bevans family

Bain was professional and courteous. He was the deciding factor in our decision to rent space with you.

Easy to work with, patient, and got things done.

love them and the staff is awsome. I can't remember the lady's name that works in the front. (Fri n sat) 12/3/22. will be using again...

We had to find storage units for our upcoming move-out. I was able to go online and secure 2 storage units quickly and easily without having to go in person to sign paperwork. It was all done online! I received my unique gate access code and our storage unit numbers immediately, and was able to move in the same day. Absolutely amazing!

Competitive rates, good climate control, clean and well maintained. Staff is very friendly and knowledgeable.

My experience was a pleasant one. Acquiring my storage spot was easy and took up little time. The office was clean and quite nice, as was the entire facility. Also, it seems as if it is a safe location.

Clean storage area, friendly staff. Just off Highway 50 on Latrobe Road.

After I've read so many good reviews about him. I am glad to tell you that he'roy keane the only real expert i know, I was able to withdraw $6,300 after just 7 days investing with him, There are no hidden charges, he's been helpful to me and my family. Contact him via_Email: keaneroy513@gmail.com WhatsApp/Telegram: +16017325962

2 days into the storage unit everything is great. Was able to find, reserve, and gain access remotely. Never had to talk to anyone! Facilities are clean and provide a platform dolly at each entrance. B location door doesn't open all the way automatically but isn't a big deal. Storage unit does filled it. Lights from hallway are sufficient to load and unload, but would not be bright enough for you to search for specific content without a path to it.

Great so far! Super easy to rent and easy to get in/out.

I had a great storage experience. The storage building is always very clean and secure. They have carts at the entrance to help me transfer my belongings and a clean, roomy elevator. The price is very reasonable. They even have U-Haul trucks, which made my whole experience super easy. I rented a truck which was clean and in good condition. The icing on the cake was that the lady at the front desk was super nice and helpful.

easy to contact, easy to reserve, easy to sign paperwork and Allison was super friendly!

Allison was super helpful, she transferred me to a bigger unit, in a matter of minutes. She Let me choose from a few different options. Overall making it an enjoyable experience

We needed several climate controlled storage units while in transition after selling our house. Allison went the extra mile in working with us to secure our units and addressing our storage needs. The experience was effortless.

New management rocks. Allison is awesome. I've been a long term customer and this is the best team so far!

Great staff.

Allison has been so helpful with all my needs. Very personable and pleasant.

Easy move in and a very clean facility. Everything was perfect ! Cheers !

Very easy online reservation and payment. The staff attendant emailed me information and was very helpful when I was checking in on site. They have flatbed hand carts to move belongings available. Very clean and have restrooms very near the storage rooms. Nice place to store your stuff.

Very kind and helpful staff.

We found the storage facilities easy to access after hours to complete our delivery. The space was neat and clean ready to handle our storage needs.

Friendly service and a fair price.

Really great service. Have not been treated this well in a long time. Thanks

Great place. Allison is a class act and an asset to your organization.

This is a great storage facility! Bree is so courteous and friendly. The facility is super clean and well managed.

Very efficient Easy sign up

Cordial and helpful

Brie makes the difference! She was thoughtful and showed the best customer service we have seen in the industry. After more than 8 moves as a family over the years, Brie is at the top for people that we love to work with. Any business or referrals we can give will be to her! ~Nadine and Mike

So easy & a very pleasant experience. Brie was awesome.

This is a nice place..Well maintained. The only qualm I have of the place. This is for the El Dorado Hills location. One of the site managers.Brea.or Bree. Not sure how you spell her name. Could learn how to be a little more decent toward to customers. The treatment I had from her. Made me not like the place. But I don't hold it against istorage. But it would be nice if she had better management skills. Only for that reason I give it a 3. Otherwise. This is a good place to choose. Nice easy access. And convenient times.

Bree is awesome. Ive worked with her MANY times on both changing units to moving out. The facility is clean and comfortable to be in. To anyone looking for storage, I suggest iStorage. Both my in law and friend rent units from them, thanks to us! Thanks so much for great service!

Very nice and helpful staff. Brie specifically went out of her way to help me and get me answers, everyone is very professional and goes above and beyond to help in any way possible!

Brie is amazing! She is really accommodating and has been nothing but helpful. The storage facility is clean, well managed, and very secure. I absolutely recommend this place as a storage facility and truck rentals.

Great team here. Clean facility and a highly observant team who have the experience and wisdom to understand life and it's twists. Thank you!

Thank you i-storage in El Dorado Hills for your excellent service and professionalism. We enjoyed working with you and felt very safe having our belongings in storage throughout the years. Everything was intact as we first left inside. Clean and organized building both inside and out. It was easy to get access to and during this pandemic. A big thanks to Brie and staff, always so helpful. Much appreciated! Cheers! The Clays!

Lorraine is the best! She set me up with everything i need :) i love that the doors to the storage are electric/ automatic and the units are clean - good price :) very pleased :)

Istorage and specifically Brie provide excellent service. Brie went out of her way to find a pair of misplaced glasses. This has been a very positive experience. Thanks Brie!

This is the best place to buy boxes and moving supplies. They have a wide selection of sizes, and the prices are affordable. Bree is super helpful and friendly. It's clear that they take health and safety seriously, and I'm thankful they were open during these difficult times.

Excellent customer service, very professional and helpful. Store is clean and organized. Will recommend.

I visited iStorage recently and I was blown away from the amazing customer service I received from Brie. She was very patient with me and answered all my questions for my storage needs. I would highly recommend this storage facility to anyone!!!

New unit was ready, paperwork was ready, everything smooth!

Brie at iStorage is amazing! She went above and beyond to help me complete the rental process (near closing time) so that I could unload my large U-Haul load that evening. I am so very grateful! Brie and her dialed team in EDH are professional, provide excellent customer service, have a high regard for clear communication and honor, return calls promptly, follow through, are patient, understanding, and very helpful! I definitely recommend iStorage and can honestly say that it is by far one of the very best storage unit businesses in the region! Thank you iStorage!

Excellent service and easy to obtain a storage space.

I love this place. I had one storage unit here and needed another. Brie, the manager, is very helpful and nice. The units are climate controlled, which I like, it keeps our stored items in very good condition. It's very secure, something that is important to me. I would highly recommend iStorage in El Dorado Hills to anyone who needs to store their belongings.

Very accommodating and provided a high level of customer service.

Best uhaul experience I’ve ever had. Truck was clean, staff (Brie) was fantastic. Certainly rent here if you can.

Quick and easy to get a unit here. Jacob was professional, showed me around, gave me a great rate on a unit, and within 30 minutes I had a unit ready to be filled. There are a few metal push carts inside the facility for use. There are indoor bathrooms on site. This location is out of way from the public, so it's nice and quiet. Literally no traffic to get here from the freeway for me, and the hours are reasonable to get in and get out. So far my short term experience has been awesome. Definitely recommend!

Decent price, easily accessible.

David was awesome!! He totally figured out what I needed and made sure he answered all my questions. We even geeked out talking about Star Wars for a minute. Great Guy, Great Experience!! Thanks again!!

Easy to work with, I used their trucks and their storage. No problems.

Had to rent a UHaul for a move. The staff were very helpful and friendly. Highly recommend!

We had a great experience.

Amazing customer service A+++...Shamus is professional, honest, knowledgeable, thorough and expeditious. Both gentlemen were very kind and helpful throughout my experience with renting a uhaul and a storage. This location has excellent access, well lit, safe and feels very secure.

Both of the gentlemen were easy to work with and handled my needs with A+ service. Will highly recommend to anyone in need of storage.

I was very pleased with my storage rental at iStorage the last 7 months. Shamus and David went above and beyond in their management and help that was very much appreciated. I highly recommend iStorage.

Great customer service. Very clean facility

Shamus was awesome!

This location is truly climate controlled, unlike other storage facilities in El Dorado Hills. Shamus is an incredible help and will go out of his way to assist you at any opportunity. Renting from him truly made moving less stressful. Thank you Shamus for all your help!

We had reserved a midsize unit, but, as we arrived, we were told that new larger units became available that week. Jacob took the time to show us these units and we ended up taking one of them. Jacob was very pleasant quoting "customer service is our priority"... nice to hear. Units were clean and air controlled temperature made a huge difference in our choice.

Very helpful staff getting my storage unit and even switching to a one in a better location. Thanks iStorage.

So far so good. Manager was great and renting a storage locker was easy. Would be five stars but outside the side doors is very dirty. Lots of trash. It’s been there the past few days that I have been taking items to storage.

Excellent customer service! Jacob was very helpful, went beyond to help finding the unit that fit our needs. Appreciate his help very much!!

We've rented U-haul trucks twice this year from iStorage and Jessica has been much more helpful than other rental companies we've used in the past.

Expensive BUT the facilities are nice and safe. You get what you pay for here.

Jessica was amazing to work with. After leaving I thought I forgot something in the office and she walked around the office while we were on the phone looking. Additionally, the whole setup process was explained step by step with Jessica answering all questions I had. Then to ensure that I got a location which worked for us she took me to the place to verify it worked for me.

The manager and staff Where extremely helpful and pleasant. The Storage spaces where clean and well kept. I had such a great experience that I got a second unit.

Helpful and friendly people.

Great experience from start to finish! Amazing customer service and very attentive to needs as well as letting me know my options! Being so easy to access my storage room and their Great customer service i more than happy with the decision i have made to take my things here ! Thank you jacob and lorraine at Istorage!

Wonderful customer service. Have greatly enjoyed renting multiple storage unit at this location for many years. Good amount of light to be able to see inside the storage unit. I have been to other places where you need a flashlight to see anything. Great place to also rent Uhauls. Highly recommend iStorage for your storage unit and Uhaul needs.

Ordered a vehicle storage spot on shot notice and even showed up near closing time. I showed up just about at closing time and instead of turning me away Jessica was able to help me out when she could have told me to come back another time. She was very helpful and a delight to have worked with. Excellent customer service!

We rented a Uhaul today and brought it to our shop. Two hours later we got a call saying we no longer needed the Uhaul. Jessica and Loraine went out of their way to make sure we were taken care of and hooked us up big time. I highly recommend renting a Uhaul from this company.

Good store

Clean facility and outstanding customer service. Jessica was extremely helpful with setting up both a U-Haul rental and a storage unit.

Easy to sign up and get started.

Loraine was super good to us and the staff were helpful and accomadated our needs. Loraine really made my day and helped me with a stressful situation with my move out date. Really grateful I got to speak with her. Keep up the awesome work would reccomend to anyone! Great people and awesome service!

I have always had a good experience with this storage place up until I dealt with a gal named “Allie”. I don’t typically write bad reviews but Allie exemplified poor communicative skills and impatience with me. The only reason I’m giving a five star because of the way Betsy made it up to us-following up, apologizing on the other persons behalf and solution seeking for our immediate needs, for which Betsy deserves our praise. Thank you

Very friendly

I've used this storage facility 2 times now both for about a year and they have been wonderful. Chrissy and Betsy in the office are professional and kind. The price was very reasonable considering how secure the facility is, the whole facility being indoors, and how clean and well maintained the place is. When I need a storage facility again I will definitely be returning to Istorage.

A very clean, nice and reasonable priced storage facility. The office staff are wonderful and easy to work with.

Krysta was very helpful and willing to accommodate us. We were not able to get up there during normal business hours. She explained everything over the phone and sent directions via email that enabled us to get our trailer in once the office was closed. The whole team was very friendly and Krysra even checked to make sure everything went off without a hitch.

Clean, secure, and the carts are usually readily available.

We have used iStorage in El Dorado Hills for several years, and they have always provided excellent service and support. The facility is well managed, clean and climate controlled. We highly recommend them for your storage needs.

Like many newer neat and clean secure facilities this is a nice place. The manager was so friendly, knowledgable, professional and honest we decided to use iStorage El Dorado Hills.

The ladies in the office are beyond wonderful and SO much help. They seem to always go out of their way to make sure your completely satisfied. The storage areas are always clean and it’s honesty the best place I’ve ever stored my things and would defiantly recommend this location to anyone.