Very friendly service and simple process. My unit was clean and easily accessible.

Mr. Adams is vvery friendly and kind. The area is kept clean and easy to use.

Setup was professionally done and efficient. Storage area clean and neat. Easy access. Office staff courteous and helpful.

Very helpful always courteous and great service

Very friendly staff that makes the rental process go smoothly! Also, the access to your unit is very convenient. I would recommend them!!

JW and Carlos we very personable, reasonable, and flexible to help me with my unique situation. The facility is easy to access, convenient, and the units well secured. Northwest is a great option for self storage.

Clean and secure

Great customer service. Clean units. Reasonable prices.

Friendly, thorough, swift, comfortable.

Great to work with and very clean.

Helpful ,quick thorough great

Great service! A+

Have used the outdoor parking for many years. Very happy. Secure site. Helpful friendly service.

Great place to hold your belongings at! A 8x12 held my stuff great with space still left!

GREAT SERVICE !!

Needed a storage unit and the process went smoothly and I moved in later that morning.

I drive by this facility daily and think how clean and nice it looks. I needed a storage for my family recently and thought a ‘hey that place’! So i looked on line and found it and rented a unit online. Was super quick and easy, went in and met the manager made sure our insurance forms went thru online, which it did, manager was great, we went and bought a lock and loaded up our unit. Very pleased with the whole process, property and units are clean and well kept. So grateful.

Great storage unit at a great price. Very good customer service as well.

Stellar service, super quick and easy! The guys were so helpful and answered all my questions. Super friendly!

Friendly, helpful and knowledgeable customer service. Great experience overall! Clean and very secure facility.

Great experience when I needed to downsize my storage unit to a smaller one. Very easy process and help from JW. Always upbeat and positive.

I dealt with JW and he was most helpful. Went out of his way to assist my sister and me.

Amazing service

JW and Carlos were super helpful and friendly!!!

We stored our bass boat at Northwest Self Storage for several months and truly appreciated their service!

JW was prompt and made sure to answer any questions I had, it took me a total of 10 min to get set up with a storage unit, for this town thats pretty amazing.

We came in to rent a storage unit and were greeted by Carlos. He was great to deal with and made the checkin process seem easy.

Very nice and more than willing to help you. Even helped me with the technology stuff that I'm clueless about.

Was easy to rent, clean, and easy to access also!! Staff are very nice as well, go Carlos!!! Thank you very much!

Overall great place love everything about them however as much as I understand why they have it I don’t like they’re car storage policy

We've had a unit here for several years now. We're impressed by the professionalism and responsiveness of the onsite staff, the cleanliness, and the security. In fact, we accidentally forgot to totally secure our door and within just a few days of our last visit to the unit they called us to alert our need to re-secure the door! That's impressive in our view!

I’m Chris I just moved in, and everything went really smooth, I was able to move in same day and they are very friendly. Highly recommend!!

Great place to store a motorhome with power and reasonably priced. JW always a great great help with any concerns or questions. Very secure and the other staff very friendly.

JW was very friendly and got us set up with our unit in rapid time. He even helped us with our rental agreement. We easily located our unit and it felt very safe and secure.

These guys are the best!

Very helpful on-site management, great prices and I feel comfortable with the security!

Love the security at this facility-very easy to get in and out. Staff is very accommodating and helpful. JW is awesome. Open parking and covered stalls get quite muddy, so plan ahead.

I have been living in my truck for about two months. Because of Northwest Storages easy to use website, quick process, and fair prices I've been able to have a very roomy storage unit for all my stuff. They've made me very comfortable during this very trying time in my life. I've been able to stay presentable and keep my job. Today I move into a house and I feel a HUGE part of that lies with the professional attitude that Northwest Storage presents. Their staff is extremely helpful, friendly, and understanding and their prices are very fair. I'd recommend Northwest Storage to anyone who needs a place to store their belongings. Their facility is secure and I've had no problems with things going missing even though I've only today been able to get a padlock. You can rest assured your belongs will be safe here. During the heavy recent rain I haven't had so much as a drop of water damage ok anything stored here. Thank you Northwest Storage!

I have owned a moving company in Montana for 13 years. I’ve been to many storage facilities in that time. I must say Northwest Storage is one of the best maintained storage units I have seen. The staff has been impeccable as well. Easy to work with and very friendly. If you’re looking for a storage facility, this is the one!!

Unbelievably clean convenient location. The Staff was super in working with me to get the perfect storage solutions for my needs. Special shout out to both JW and Carlos for excellent Customer Service.

Great staff. Clean. Perfect location.

Clean, safe, professional 5/2024 update: Still the best around. I was able to rent an outside space for my trailers over the phone in 5 minutes.

Responsive and friendly and has exactly what we needed!

Great customer service and a very secure. I would highly recommend northwest self storage

The people working there are awesome and super helpful!

They have been very accommodating!

Units are secure, the price is acceptable, and the staff is friendly and helpful. 5/08/24 . . . Got a call from Northwest Storage. Apparently I had not locked my unit properly and they caught the mistake, locked my unit, and gave me a call to let me know. Can't ask for better service than that! Thanks NWS!

Extremely helpful and knowledgeable staff. Very wide isles for easy maneuvering. Facility looks clean and locked down well for security.

Why take away the military / law enforcement discount in Sandpoint, Idaho?

JW Adams is very professional and helpful and I appreciate his "can do" attitude. He has eased the moving process. Thank you JW.

Carlos at Nw storage in Ponderay Idaho does a fantastic job monitoring units. He called me and said my unit was improperly locked. This was timely and correct. I’m very impressed.

Great facility, easy to get a unit online. JW is always very friendly and helpful.

Great people to work with and awesome service.

It was easy to deal with as I set everything up on-line and got a call shortly after to verify. Went on the scheduled date and put my lock on, but I didn't slide the lock shut 🤦🏻‍♂️ Carlos called early the next morning and let me know. I'm happy to know they keep their eyes on things!

I don't remember his name but the guy at the front desk was super helpful and friendly. He was willing to show me all the storage sizes before I rented so I knew which size would work best for what I needed. Very friendly staff and i can trust my things are safe with the cameras and gates they have in place.

Excellent customer service.

Great place and great help from great people

Great group of people that work there! JW is awesome!

On site staff is knowledgeable and courteous.

JW was very helpful. Answered all my questi and so is a good guy to have around.

James was very nice & extremely helpful! Plus able to answer all of our questions! Thank goodness there’s still people like him around

jw was the best

Facility management was very helpful in arranging a storage unit for my family during a stressful time - much appreciated.

Well maintained and cared for facility. Great staff!

Great service and friendly staff!

Kind, professional and very helpful in deciding on my storage needs. The entire process was swiftly executed. Clean establishment!

Excellent customer service! Property is clean and well-maintained.

Great campus, easy to access, excellent customer service!!!

They keep the premises clean and safe. The storage spaces are in excellent condition. They were very helpful filling out paperwork.

Clean and friendly

JW is awesome! Thank you for the great service man!

We were very lucky to obtain an indoor storage unit. The staff has been friendly and they do a great job keeping the place clean. Only complaint, corporate is constantly hiking up the prices.

We've been customers for many years. One of the better storage facilities in the area. We would like them to keep price highest in check, however.

There rates for units are lower then competition around and there front desk service is top notch. Highly recommend!!

JW and Carlos were awesome in helping us out. Very clean and safe facility

JW Adams was a big help, answered questions. We will be using this facility

Amazing staff! Very friendly and helpful! It is a very safe storage place!

Clean and safe!

This facility is top notch! Very clean and well organized ! Great experience, the staff was helpful from the start to finish! 5 star buisness!

Very helpful and well maintained.

Jw Adams was just amazing in helping us getting a storage. He was very prompt and very friendly. Thank you!

Great service, very friendly and professional. Highly recommend!!!

Northwest Self Storage is an excellent storage facility. In all the years I’ve rented a storage unit from Northwest Self Storage…there has never been a moisture problem. The unit not only stayed completely dry but was also “‘pest “ free. The staff has always been professional, courteous & down right “ kind “. Thank you. Angela Kasten’ Cerminara

Extremely friendly local people. Very professional :)

Staff is super helpful and friendly!

The employees at the NWSS in Ponderay are very helpful and easy to work with. As a business owner it's always great to work with businesses that make our lives easier, thanks JW.

I have nothing but good to say about the staff at the Sandpoint storage location. They are always friendly and helpful. I am very disappointed in the fact that since new ownership took over you have seen the need to raise the storage fee twice. The first time it was $10, no big deal. This time it went up $40! That's a big deal, in the middle of winter too, when I really have no option but to pay or turn everything over to a sale yard. What a cheesy move! I will be leaving your facility as soon as I can get my yard cleared enough to get a truck into it.

Fantastic staff. Great service from the time we walked in. Thankyou JW. We will be back to the Sandpoint facility

The employees go overboard to help you and to be sure that you are happy with Northwest Storage in Sandpoint. Today, while moving some items, my vehicle and atteched trailer became stuck in the snow. With a lot of effort and work, they assisted me in freeing up my vehicle. They went the extra mile in making me a happy client. Thanks, again!!!

My contact at NW Self Storage was amazingly helpful and always kind to help out anytime I needed something, assistance with my unit, or help with questions I had. I would highly recommend NW Self Storage to anyone.

We rented a climate controlled unit for several years and it was kept very clean and the people in the office were very helpful. But since the new owners, the price has steadily increased to the point where we had to change to different unit that is cheaper.

Excellent customer service and very secure. Almost too secure.... Just kidding, but it would be nice to have an option for coded exit. Otherwise when leaving the gate is triggered by a weight sensor, but when on foot you can't activate the gate. Subsequently you have to leave through the building and if the office is closed someone has to come enter the code from the outside/entrance gate, but I digress lol minor complaint considering the phenomenal service! Affordable, clean, secure, and friendly. Helpful staff and all around accommodating company.

This is the best storage unit service in the area by far. They're customer service is 110%, they're an honest company and they have affordable pricing in a time where most things are not. Thanks for all you do Northwest Team-Truly!

The customer service, efficiently, and prompt attention to my needs was Top Notch A++! Very clean office and the units are extremely accessible and spotless! The man behind the desk keeps the place running like a fine oiled machine! Will be back again!

Great location! Great service. Highly recommend for your storage needs

Convenient location, easy access and great staff.

Great customer service, clean units. Surprised that there’s not any lighting in there, but otherwise perfect for my needs.

JW was fast, easy, cordial & to tyhe point. Great to work with. I feel safe leaving our RV & Truck in his hands.

JW in Ponderay made the reservation and lease agreement process extremely easy compared to a lot of the other places we've rented storage units from. He was very thorough in the instructions and monthly payment breakdown. Most importantly, he was very kind and I understood him as a manager who genuinely cares about his customers and the high quality service he provides them. Very rarely do I leave a business with such a big smile and having zero reservations about the transaction I just completed. Thank you JW at Northwest Self Storage in Ponderay!

The owner provided excellent customer service. He followed up on my online reservation to make sure I had everything I needed. The units are very clean and dry. The location is right off the highway so very convenient.

JW at Nothwest Self Storage was very professional, helpful and made sure I was happy with the unit I rented. The facility is clean, dry, secure and priced right. I highly recommend NW Self Storage.

Awesome customer service in the office and very friendly/helpful people. Prices went up recently, which was unfortunate, but my things were always secure.

The staff and service are exemplary. Excellent communication and attention to the security of the property. Highly recommended due to the quality of the units and the top-notch customer service.

Great staff, reasonable price!

Everyone there are good people

Awesome experience with the people at the storage facility. Very helpful.

Super helpful staff. The unit I was supposed to get wasn't available but they set me up with no problems.

Very nice and pleasant workers

They answered my questions and provided excellent service.

Decent storage

Very friendly ; good discounts; clean units

Great customer service! Informative and knowledgeable staff.

Nice place, Brenda is friendly and helpful!

Great customer service!

It was good

We sold our house in Hope and were going to be in a pinch but Dennis kept answering our Prayers and some units opened up just in time! The units are very clean and the storage yard is totally secure! Highly recommend these guys if you need storage! Give them a call and talk to Dennis, he is the Man!

The staff is excellent. Dennis and Jerry have provided me with exceptional customer service. Location is good as I live East of town.

We currently use this storage facility for our trailer and previously stored our fifth wheel here. Nice secure facility that takes pride in their business and provides great service to their customers.

Great and safe place to store, been with them for years now with no issues. Dennis is super helpful and friendly.

We ended up using three different storage facilities around northern Idaho due to limited supply. Northwest was far and away the best facility. I had no doubt that my stuff was safe from nefarious people and the elements here. Dennis was awesome too. Aside from the general pleasantness of chatting with him, he was nice enough to check on the car I had in his back lot after a storm and give me a call when my cover was blown off. If you have stuff to store in or around the Sandpoint area, I highly recommended Dennis and his facility.

I had a very good experience with them, in Sandpoint, Idaho.

Friendly, helpful staff and clean, secure facility

Immaculate, secure, professional. Everything you could ask for from a storage facility!

The facility and Facility Manager at the Sandpoint location is excellent! The areas storage facilities are all full. I was put on a waiting list and contacted when a unit became available. The Facility Manager was clear and professional when explaining the policies of NW Storage and the facility itself looked very secure with coded entry and around the clock video surveillance. After my misunderstanding over billing, the facility manager promptly contacted me and cleared it up. I would recommend the Sandpoint (Ponderay) location. Thanks D! NH

Dennis was very kind & informative of the various options his facility had to offer. He took his time to understand my needs & made great suggestions. I highly recommend working with Northwest Self Storage!

Great location, easy transactions and I feel like security is right there if any problems occur. They even called me shortly after I left to let me know I accidently left something outside and they were holding it for me instead of leaving it outside. Im glad we use Northwest Self storage for our storage needs. I would not go anywhere else!

Great people, good prices and a wonderful facility.

Reasonably priced storage. Easy access.

Nice facility in a great location!

Accommodating, kind and friendly management. Speak with Dennis or Jerry, they'll work out whatever it is that you need. That is... if they're not full up.

Prices are fair and clean location with good security near town.

After having used this storage facility for Years without a complaint, the new owners are changing the rules. I chose this facility because of the included extras, We can no longer use the power here without being charged $20 a month, even just to check air in tires or clean one of my vehicles ( I have several stored here), the price will not be changing to reflect this. Now, as of the beginning of July, the gate will not be accessible 24/7, but have 7am to 10pm hours. I was checking on things before the work day, or when driving home late at night. That is no longer possible. There has not been crime to reflect this added measure. The price will not be changed to reflect this inconvenience either. While the staff is still wonderful, The new owners are slowly removing every reason to choose these units over any others in town, without lowering the price to reflect the new big city style policies. This town is growing, but not that big yet. Go elsewhere for your storage needs, you will now be able to find the same style units and policies, for less money, and be happier.

This is a great place

Big storage facility with space for RV and boat storage. Well maintained grounds with on sight assistance available.

Super clean facility. Really nice gentleman there that helped us.

Had a storage unit here for years and the family-like service has always been wonderful. The only complaint I had was that my storage unit somehow had water getting inside and damaged some important artwork I had stored here. Other than that, a wonderful and secure facility to store the things you have no place for at home.

I deal with these guys on an annual basis and I highly recommend their storage services as well as their truck rental services in the manager or the desk worker Dennis has been nothing but hands down help me out anyway he possibly could.

The best

Bought a unit on an online auction

Very clean and well maintained.

Sandpoint Storage has been absolutely fabulous to work with. Dennis is an angel! Kind, responsible, attentive, and generous. Can't say enough great things. Thank you Sandpoint Storage for being an active and positive member of our community!

I've known the staff for over 17 years and I really appreciate their kindness and going over the top attitude to make your renting stay a pleasure

Just needed to store my camper while we visited. Took care of me right away and very nice guy.

They don't plough during winter. But other than that, they're pretty good.

Best storage unit around and everyone that works there is very kind

I had to return a 26 foot Penske Moving truck here. They were friendly and got me out in no time. Oh, 5 starts to Penske too. So glad I decided to cancel the u-haul I had reserved, I mean "preferred".

Great service, nice lot

This place is great. In addition to car and boat storage, we use it when we are out of town for pickup and delivery of things like motorcycles and stuff from UPS. Much easier than trying to make sure someone is always at the house. Very helpful staff.

Sandpoint Storage has an excellent staff focused on customer service. The facility is secure and very clean!

They were very helpful when I needed to send a valuable box to Sandpoint and store it so it would be there when I arrived. Really friendly staff.