Had trouble with payment and the manager that works there went out of his way to call and let me know

clean, peaceful, Keith is there to help updated with change payment posted question . Remembering ,writing down things making sure you are happy .following the rules. No dumping. At All. Or large cat's ha ha

Kieth was very helpful keeping me informed of the status of my unit and with the ease of transitioning from one unit to a larger one

Keith was excellent and was very helpful when I was inquiring about the status of my unit. He was very pleasant to speak with over the phone.

Office manager is very helpful, facility overall is in good shape, we've been renting there for about 15 years, prices seem to be about the same as other companies who are all farther away than this one for us.

Convenient location helpful staff. Keith.

Keith is always great! Give that man a raise!

Renting multiple units at this location...always very happy with the customer service we receive from Keith. Keith is nice to deal with!!

Keith is a great manager for I Storage he is very knowledgeable and always gives great customer service.

Keith is always a pleasure to work with! Excellent service every time I go into his location! Thank you!

Keith is an excellent manager at this location. Many times he opens the gate for me when I come and go on my Harley. Much appreciated.

Susan Hoffmann is a wonderful lady who has helped me a lot during the process~

Amazing customer service! Keith especially has been very helpful at any/every time of need!

Thinking about renting a unit and Keith was very helpful showing me everything I needed to know. Will be back in the future.

good place to rent. keith is there to help

Easy to work with Keith is a top man

Always easy to get to my unit. Area is always clean.

Good place and good management. Place needs some upkeep: Our doors for the units we rent are always having issues of coming off of the tracks...takes a very long time to get repaired after reporting to corporate.

They really helped me out when I downsized after selling my industrial building in Schaumburg. I’ve been there since last year with no complaints. Kudos to Keith Kirk (mgr) for a well run operation

Keith is very professional, helpful and caring. Like another day I had a concern about lights, he checked it right away and took care of the problem. And I saw him multiple times driving around the property and checking if something needs to be done. Thanks. I do appreciate.

The staff is always courteous and friendly. I had fraud on my debit card and accidentally missed a payment. It took a few months for the system to reattach my card. Everyone was so patient and kind while waiting for the situation to rectify. Customer service is very important when leaving your belongings in storage. I want to know that who I’m working with is trustworthy!

Been using the storage facility since August 2023. I first signed up through the website and when I went in to move my things, I had issues opening the gate. I went into the office and the manager, Keith, was very helpful in getting my access sorted out right away. Haven't had issues going in and out of my storage unit since.

Keith was great

Easy in and out ! Friendly manager !

The storage unit is okay but don't like the the time restrictions of when i am able to go and access my unit. I should be able to go to my storage unit whenever i need too at any time of the day

Super fast and easy to get our unit! Also at a great price for the size! Thanks so much!!

When I pulled in a parking lot, it was very clean and spot less.Keith welcome me inside the office showed and talked about lot of options very thoroughly then he gave me a tour to the storage units and I was surprised to see all the units were nice and cleaned Keith is very hardworking working guy over there and very polite and professional he should be recognized for his leadership now a days hard to find good people like Keith:)

I personally wouldn't recommend this place but it wasn't horrible. It wasn't clean to my standards so I left within the first month. But I had an outside unit so I wasn't sure what to expect. The price wasn't too bad . The manager was nice.

**Update 2023** Had to move from a small 5x5 unit to a larger 10x10 unit. SUPER easy to cancel and then make a new reservation all online. I just took my lock and moved it to the new unit. I researched other facilities in the area, but this one was the all around best price, features and reliability I needed. Thanks again iStorage on Bode Road! ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Great first time experience renting storage at iStorage Hoffman Estates! I've never rented a unit before and did a few days worth of research and comparison shopping online. IStorage won the price game for a 5x5 unit, so I reserved one online. I ran over on lunch, and Heath helped me immensely with information and quick, too! I got an outside drive up space, bought a lock for less than $20, 3 keys included. Accessible 6am - 10pm with a pinpad to get in the gate. Office is clean, my unit was clean, excited to have more space and feel confident that if I have any issues, they will be able to resolve them. Thanks iStorage! ❤️

Good place and good service

Everything was fine a lot of walking did it on a Sunday didn't realize the office was closed had no tools

It was super easy to book/rent a unit and sign the lease all online, without having to stop in the office. I was provided the gate code and the unit number, which allowed me to focus on moving the items vs. trying to get there to complete everything then head back to gather all of the things going in the storage unit. This was extremely convenient.

Excellent customer service, patience,cooperation, Behavior courtesy ..AlexHoslip

Busy place but kept up . Units are reasonably priced.

Love renting from Alex. He is clam, composed, takes the time to provide and answer all details for me to get comfortable to rent from this location.

Nice people

Nice place,good deals!!

Alex is wonderful. Great personality. He answered all my questions.

Super helpful super nice great and friendly service answered all my questions quick simple process would recommend.

Had some issues with my most recent visit: the number of potholes has increased and when I went to leave the facility the gate took forever to open

The folks at my iStorage facility are simply the best. The information was clear, paperwork was easy and directions and advice made the entire experience pleasant. If all of your employees are like these two gentlemen you have a winning business strategy.

I had a great experience here. Customer service was always good. Easy to get in and out. No issues at all.

Good prices storage

Spacious, but lot is not plowed from the snow

Howard was super cool dude. Treated me well and was very helpful!

I rented a storage unit from Heath 12/3 /2020 to store my car and what great service, Heath helped me check out multiple lockers until I found exactly what I wanted. Heath is very knowledgeable at his job. Great service great attitude, just a pleasure to deal with, just the way the customer should be treated. Thanks again for all your help and it would be a pleasure to deal with you in the future. I would strongly recommend using iStorage in Hoffman and have the pleasure of dealing with Heath.

It was simple and easy to work with the staff. They answered all of my questions and explained everything. The price for the size of the unit is better than most other places I looked into. I would definitely recommend this place.

I am renting at the Hoffman Estates location. Heath was extremely professional and helpful and a great representation of IStorage! Great experience and would highly recommend for storage needs!

Great little storage facility. Real close to Streamwood. And there open 7 days a week. The office is open on Saturday also but closed on Sunday. But you still have access to youre unit til 10pm. They are always running online promos. But you can walk in and still get the same great rates as the website. We are about to upgrade to a bigger unit. Great local find.

I'm happy that I choose this unit I storage employees I really great the store manager Keith help me through the process I also want to thank mr. Howard for the information very professional

This was a great place to temporarily hold my belongings. Heath, the property manager was a great help and always responded promptly when I had questions.

i been with istorage for 5 years. lately i was having issues with my unit yellow insulation falling into my unit. I spoke with Heath Matlock and he was very helpful, found me another unit with easy access. thank you

Great and helpful staff

Great people, prices and great service!!! Thanks Tim

This rental storage facility was very friendly in my business dealings with them. I was in the process of moving from Virginia to the Chicago area - and this storage facility was right down the road from me. I went to the facility and spoke with the manager the day before I went to Virginia and got all of my questions answered. The leasing process was super easy - as it was all online. I was able to do it from a hotel room in Virginia and had the unit number, gate code, and everything assigned to me even before I stepped foot onto the property. It was very nice for how easy this was - and after driving half way across the country my rental experience has been very professional. It was very nice and allowed me a great peace of mind. Looking forward to renting from this facility.

So far so good. Very hard to find a storage in the area with size I needed and the door that would fit an oversized vehicle. Howard at the office was great. Storage looks nice and clean.

Great people! Clean, convenient storage with competitive pricing and many options. Highly recommend!

Profesional staff, very helpful when I have questions. No issues and I have been with this location since 2010.

Heath was great.

Great service and the staff is very helpful, especially Howard!

Great spot for storage. indoor and outdoor Well maintained and easily accessible. Howard is the man to see for any of your service needs! Super friendly and very knowledgeable.

Quick and easy process. They were helpful and friendly and had the storage space we needed at a good rate.

Nice place , Howard was awesome . Great service and helpful!

Amazing experience from the phone call reservation to the signing. Mr. Howard is a very nice and helpful person. I really appreciate his help and I look forward to seeing him on my visits to my unit!

Very clean and very friendly and helpful staff. Would recommend this location if you're looking for storage space for anything.

Howard was very friendly and helpful! Got us set up with the right unit in no time! Thanks!!

Storage is clean and friendly staff. Highly recommended!

On behalf of Mark Krueger, "Tim was awesome"

The guys in the office were great today. The new management really cares about the folks who are using their units. All of the paperwork was very straightforward and if you need a place to store any of your own stuff I would highly recommend using this one over U-Haul or self storage.

Very helpful and make things easy and a friendly staff

Friendly and helpful

I had a problem with my lock at the storage facility, I spoke with a gentleman and instructed me with their procedures. A few days later came to their office and I can honestly say, not only were they professional and attentive. After they addressed my issue, I was floored by their courtesy and compassion. The management staff had truly shined today. Thank you again! I will spread the word from my end.

Great place and customer service, Jim was very very helpful!!!

The units are clean and inside one story buildings - so no having your unit on a 2nd floor! The staff is helpful and friendly. One of the staff, Howard, just spent 20 mins on the phone with me taking care of my new info. Id meant to call them a couple months ago when I moved, but totally forgot. So when Howard called - I initially thought he must’ve “magically” knew that I needed to call them! It took a while before I realized that he was calling about my daughter’s unit ( same last name ), and not about my account. He changed all the info and I got to talk to a REAL person - not an electronic voice. Good prices and the site is very secure.

Great service and good job

Best quick service and honest people best rate and the manager is very awesome with his service like a family member

Great service friendly and professional person on the floor

Apply for and renting a space was easy and quick. We were pleased with the attention and information needed.

Nice facility, extremely cordial and cooperative staff. We have used the facility just under two years and will continue to do so.

Very clean place and friendly people. This facility has easy access and 24 hour surveillance. All types of units from climate controlled and non climate controlled. They also have a variety of sizes.

Quick and easy experience! Howard was great - he took me out to see the different available units to determine which size would be best and to choose the one I wanted. That was a huge help! Locks and insurance available onsite for a reasonable price too! Would highly recommend!

Teague was very friendly, helpful and knowledgeable. The unit I was given was clean and ready for me to move in with good hours to help me with my move.

I had a great experience! A young man named Teague got me set up, he provided exceptional service.

Clean, friendly staff, well maintained, great prices, great location

The storage units are maintained very well. I found mine to be exceptionally clean and dry. The management and maintenance staff are very friendly and attentive. I’m glad I chose iStorage.

Very friendly and convenient service. Too much explanations from representative but overall, great experience

Signing up and moving in couldn't have been any easier and quicker.

Very friendly and helpful staff. Answered all my questions and concerns. Prices are very reasonable compared to other storage units in the area. Clean facility and easy gate access. 24hr surveillance is awesome and love having 24hr access. Teague helped me out tremendously with getting everything set and picking a storage unit that best fit my belongings. A++++++++++

It was the best price and most convenient place when we signed up in 2018 but the new owners took over and hiked the price by 10%. They require insurance or you can get a low coverage option from them for $10 a month. Security seems good with cameras and gate codes. They upgraded with sprinklers in 2017 or so.

Employee was great. Very helpful. Only thing that needs help is the holes in the asphalt. In need of repair.

Nice

I recommend

Great staff!

Great GREAT GREAT costumer service.

Fran and Sue were very friendly, helpful and the storage has great reasonable pricing. I love it!

We needed a storage for our home. We looked around at different places this one just caught our eye. Fran was amazing from start to finish. She explained everything and showed us our unit. We highly recommended this place and ask for Fran 😊

Fran was very polite and helpful. She provided a thorough explanation of my storage rental.

Fran was very helpful and very thorough about the policies and procedures. She helped me choose a storage that would be suitable for me. She’s the best!

Fran is the best!!! She is always so pleasant and helpful whenever I have questions. She is very knowledgable about the policies and the facility. You Rock Fran!!!

Fran was a breath of fresh air! Efficient & friendly!!

Fran is extremely helpful and as friendly as could be. Good pricing and well kept facilities.

Very friendly staff! Easy access in and out!

Friendly staff. Patiently took us on a golf cart to view the different size storage units. Priced lower than other places. Bring your own lock for the unit, otherwise, you will have to come back to finalize the contract.

Cody was really helpful and very detailed with all of my questions! The storage unit was clean and there was many units available. Worked out well for me since I needed a unit the next day!

Under construction right now... but secure place to store your items.

Alot cheaper than other storages

Excellent Service! Reliable + fast.

Jenn was great! She showed me a couple great units and am looking for word to renting soon!

My storage space of choice. Actually have 2 there. One inside and one outside

Very friendly, place need A work but ok otherwise

She was very professional and very polite

Awesome customer service

Jennifer was so helpful she took us from public storage because of het customer svs. She was so helpful and friendly.Which public storage was not

Latrice was a great help and she was fun to talk to. She was training and still did a great job. The ladies at the front desk are phenomenal and will help you out to their best ability. Good place to go.

Great customer service Jennifer and Latrice are awesome

Great service! Fantastic people! Good to be there.... Mac

We showed up near closing time, and in the same day we got the storage unit we wanted at a reasonable price. Unlike other storage units we've looked at, we didn't feel rushed and was able to take our time and didnt feel like they just wanted our money. Jennifer the store manager was super nice and helpful. She was very easy to get along with and a lot of fun to do business with. I'm excited to use Simply Self Storage service and my wife and I will highly recommend them to anybody. Thanks Jennifer and simply self storage!

Plumbing stock and work trucks, cheaper then renting a commercial spot. Larger storage units then anywhere else around. My employees love this place.

Property is very clean and very friendly staff

Great service and price! Property is clean and mangement team is friendly

Awesome. This storage facility has super friendly service. Always helpful!!!

Super easy to rent and friendly service.

Great service...friendly help....I would refer anyone to this business!!

Nice place

Great customer service when I come in. Always attentive to customers needs!

Friendly and welcoming staff. Very clean facilities. Very competitive prices. 🖒

Friendly and professional, got me taken care of quickly

Great place and great staff. I used to be a storage manager myself. Would recommend this place for sure.

It is good storage space in SCHAUMBURG and Good rate too

Great people working in front office very polite and coutis

Close to home and easy to access. Friendly service.

Great customer service friendly atmosphere. Best storage Place!!

Very neat well kept office. Manager personable & well informed. Storage locker area clean of debris & easy to navigate.

Very convenient, nice facility, friendly service, seems very well maintained and secure.

Jim was fantastic! Very welcoming from the moment we stepped in the door. Quickly got what we needed and got us out the door fast. Great rates too!

Very well kept facility, and great service. Jim was able to walk me through the entire renting process, and was a great help.

I was definitely impressed with the 10 by 15 storage very clean and spacious. Jim is the on call manager who service me.... A1 service over all and professional.

Jim at this location is amazing and very understanding i would refer friends and family to this location

Great, fast and friendly service. Drove right up to storage location and could see that it was a clean dry and secure spot for our possessions!

Friendly and helpful employees made the process of getting a storage unit a breeze. Gated access, secure location

👍 Great experience. Did a wonderful job in helping me.

The property manager was very friendly and helpful. I was able to get a storage unit the same day and the customer service I received from the property manager and another woman who initially took my call was top notch. Definitely would recommend.

Very nice property. The cleaniness and location of the facilities is very great for us

The property is nice and clean. We have a climate control and no problems. Staff is friendly and I would recommend.

The manager is great. He was very helpful.

Fast professional and reasonable

Convenient and easy setup. James was very helpful

Jim was very helpful. The storage was very clean and the door was easy to access.

Easy to sign in and nice units. Great customer service

Jim and his staff are very professional and knowledgeable. Great service. Thank you!

Great customer service and monthly.

Simply self storage has such great deals. They go above and beyond to assure a safe friendly environment!

Wonderful service with jim

Convenient, courteous and informative staff e.g. Jim. I appreciative the services.

This is my 3rd year. Service, storage units and location are great. Their web site continues improving.

Jim has been very helpful and thorough.

I was quite surprised with how well kept the property was and the fellows in the office were friendly.

Great service every time. Very attentive. Highly recommended.

It is a very clean and well kept facility. We've had no problems with our climate controlled unit and the property manager is always friendly.

Awesome, friendly and knowledgeable staff! Highly recommend.

Great friendly place clean manager very helpfull

I rented 2 climate controlled units. The climate area was clean and easy to get in and out of. They were very accommodating when there was an unforeseen problem with my movers trailer that was beyond anyone's control. And certainly not Simply Self Storages. Bottom line is the staff was great to work with and the units were excellent.

I have been at the Hoffman location for many years. They are competitive and very reasonably priced for the large unit that I occupy. I have not even seen others offer a 13x40 locally. Very friendly and responsive staff. Clean and secure.Highly recommend.

Wasn't sure about leaving some things at a storage unit at first. Jim walked me through everything and the process, and I couldn't be happier not having that stuff around the apartment anymore. Great customer service and facilities.

Have rented at this facility for several years now. Jim & his team always do a great job. Friendly staff & quality service at this facility.

Jim with Simply Self Storage was not only extremely helpful & attentive to our needs but also very kind and pleasant. I would highly recommend this Storage facility to anyone. Thanks Jim for a pleasant experience! Ben & Mary Alexandria

Jim is always so nice and helpful to me. When i first came in with my 2 kids (one of which is a screaming 2 year old) he was super understanding and accommodating. Since then, whenever there is an issue, jim is the first to jump to help! Super happy customer here!!!

Very friendly staff and exceptional property manager. Always ready to lend a hand. Quick response to my questions and storage needs. Highly recommend.

Great facility! Convenient access and friendly customer service.

The property is very clean and well kept and that was the main factor to having a storage unit at Hoffman. My biggest concern is how difficult it is to navigate the website.

I really hated having to store any of my stuff, but after talking with Jim and a tour of the place...he convinced me! Very clean location and customer service was phenomenal!

Great place to store your personal belongings. Prices are great for the quantity, quality and care for your storage. Staff has always shown not only genuine interest on questions or concerns but also have a great attitude in greeting its customers. Added bonus is how clean it is. Thank you Simply Self Storage! Stop by and get a quote.

Awesome experience

Can't say anything negative about this facility and Jim was more than helpful with answering all my questions and concerns. Facility was very clean and seemed very secure.

Very pleasant great to do business with, awesome service!

Good prices and good storage facility access whenever you want

Jim did a great job assisting me! Great storage facility!

Good service, Safe place, & units are clean

I have visited the property to see how storage works the manager was very helpful property look very nice and clean

I would like to thank Jim for going out of his way to assist me with what has been a very difficult time. Jim not only makes everyone feel comfortable and welcome... but is always one step ahead anticipating what renters may need. Jim always has a smile on his face and is generous with his time, always helping whenever he can. Jim genuinly cares about the renters. The grounds and units are clean and up to date. I cannot thank Jim and his team in Hoffman Estates enough! Thank you!

Safe place, need more staff..