Mr. Darren was helpful to find a correct storage for our needs. He did a Nice customer handling. Great work.

Lady at the office was very helpful! WAY CONCERNED about those potholes on the lot though.

The staff was amazing and knowledgeable and I was in and out. Thank you so very much. Zero stress.

Been super happy with the units for the past couple years Quinn and now Launa are great managers there. All in all a good renting experience (though the asphault/road inside the complex need to be repaired, especially the big hole near the exit gate.) Other than that Its been a good experience.

Nick was great! He made the renting process super easy!

Clean, safe. Great staff.

Nick was great he helped me out getting into the unit

She is awesome lady. Great help

I spoke with Landa on the phone to take care of my account that I messed up and she was so helpful. The office of this location is only open weird hours and hard to get ahold of but Landa took care of me.

Clean property, climate controlled is less costly than others I've researched. Friendly customer service.

Quick and easy experience. The storage unit rates are very reasonable.

Great service very sweet

Friendly staff and clean units.

Quint was great to work with! Very friendly and knowledgeable! Helped me find the right storage to meet my needs!

Wonderful staff

Quint was extremely helpful and knowledgeable and honest about the proper size unit needed and friendly to work with. Top notch facility!

This is the best location ever! The customer service is always top tier! I come in monthly to make my payments and the young man at the counter is always so refreshing and takes his time to speak with me. He makes my day! I have yet to encounter any issues at this location. I 10/10 recommend this location!

Very helpful in a stressful time. Friendly and very professional

Very friendly and always helpful. Glad we have our stuff stored here!! And the buildings are clean and ver well kept.

Excellent attention to detail Thorough

Quint made the move out process super easy and painless

Affordable and nice storage company. Que is awesome!!

A is awesome and is very professional

Q is the best, amazing guy. Keep It up

Customer service was above and beyond!!! So thankful my items are in a secure facility with reasonable pricing!!!

Staff is very helpful. They had all the storage boxes and supplies on site for a great price. The unit is climate controlled and clean in the hallways.

Quint is AWESOME!!

Q was great in helping me with my account. He always provides great service! Great Job!

Q took amazing care of me very friendly very helpful and very thorough highly recommend

They made the process easy!

Quint was helpful and friendly!

Great job Very helpful!

I have multiple units here this is a Fantastic storage facility. These guys go out of their way to make customers happy. Would strongly recommend.

Renting a until on line was not what I was used too, it was confusing and my totals turn out much different than I thought. anyway glad my stuff is in a clean, safe and convenient storage unit!

Great experience! Awesome customer service😊😊😊😊😊

Wonderful person got me in and out!!!

Quint is absolutely amazing! Went above and beyond to help me in every way possible!!!

Great service!

Quint was awesome! Answered all my questions and the move in process was simple and painless.

Quint was excellent! He was friendly and answered all my questions. If you're looking for storage, this is the place!

Super friendly

Great service!! Very helpful & friendly staff!

Awesome facility and management. Have used for multiple short term needs and always come back!

It was a true delight to work with Quint. Being that I am new to the area he was very resourceful and very helpful with not just for storage purposes but for recommendations for all of my needs

Great customer service!

I love this storage place better than the last one I dealt with. The storage manager Quint was very helpful and friendly. He helped me get the space I needed for all of my personal and business items. One space in one place. ❤️

Absolutely amazing service, gentlemen was very informative. Very kind, very professional. Would recommend to everyone.

Great customer service, very nice an helpful. Very clean site

It was pretty straight forword process. I think the box to initial can be improved with a simple click.

Good

Quint is Great, good experience renting here and always available and helpful with business! Olivia is also very good even as a floater with iStorage. Thank you Guys!

Great customer service from beginning to end. I can't recommend istorage enough.

A great establishment and Great Service

Great service. Unit was exactly what I needed.

Super friendly and helpful - Quint answered all my questions and even let me test the gate before leaving to ensure I was set up. Also great location being close to 71.

The facility itself is 3 stars, average. No temperature control inside which makes the inner halls really incredibly hot on sunny/warm days. The parking lot/streets within the gates are super torn up and there’s some crazy potholes. No dolly/cart to use at the facility which is odd. The other 5 storage places I’ve used have had them. Quinn works at the office and he is a 5 star employee which is why I upped my review to 4 stars. He’s incredibly helpful, polite, kind, and thoughtful. Quinn is an awesome guy and I’d be a lot less impressed with this facility if he didn’t work here. Super quality customer service. 6 out of 5 stars.

Olivia was very helpful

Amazing! Super friendly and helpful!

Olivia was fantastic to work with so pleasant

Great to work with!

Quint is the man! .

I appreciate them so much as long as u communicate with them and tell them what’s going on they understand you and I definitely will recommend this storage to anyone who needs a storage space thank you guys

Mister Quint was very helpful and really made me feel welcomed ..every question that I asked he really helped me ... The facility was clean and presentable ...I would recommend this storage to my friends and family... Thank you again mister Quint for all that you do ..we need more people like you ....thanks again

Great facility and management. Have been here a few years and never had any issues.

Mr. Gunna was great. I had a lot of questions and her was patient and answered all my questions. Made my first time getting storage a easy great process

Great place

Presently, I am very happy to be with iStorage. Quint is an excellent property manager. I felt ok with talking to him ensuring all concerns that mattered most about moving to iStorage. The storage I am renting is affordable in comparison, clean, climate comfy, and in a great area. Thanks Quint!!!

Clean

Very helpful and friendly staff!

Quint is amazing! Thank you so much for your help!

Quint does an excellent job and the unit is convenient and clean.

Friendly service and very helpful, many locations to choose from.

Very helpful and friendly service.

Its ok

Thank you for being fair with your policies.

I don't remember the gentleman in the front office of I storage , my experience was Flawless with no issues although I only needed it for 3 weeks but the time that I was there in the storage it was very comfortable

Staff member was very friendly and accommodating. Very patient and helpful in helping me to decide on the correct size storage space. No pressure sale. Great price and first month was free.

Quint was so helpful and nice. Explained everything thoroughly.

While moving from Cincinnati, I had several processes "fall through" such as having to fire my movers the day before the move (but that's a different review). I had to locate a storage facility in less than 24 hours as my buyers wanted to move up closing; Brenda McFadden saved the day. The staff at istorage was pleasant, professional, and accommodating. The storage facility itself was easy to access, clean, climate controlled, and was able to meet my needs for storage of an entire house. I wouldn't hesitate to recommend Brenda and her team to anyone needing storage in the Greater Cincinnati area!

Fast and easy rental. Everything completed online.

Decent price and convenient location

Always an available unit when we need one. Price is good. Service is excellent. Good location. The gentleman in the office is so nice

Good price for a decent storage unit. Driveway entrance and exit could use some work. The pavement is majorly broken up going down the hill upon entry, and right in front of the gate upon exit. Could see this majorly jostling your stuff around in a U-haul if you weren’t paying close attention.

So far so good place was roomy and clean. Manager was very helpful. It was exactly what we wanted to store belongings before moving.

Easy access.

All good the contract on line is pretty hard to do but after a couple of days it went through

The place is nice but no light bulbs in my storage

Very convenient. Easy in and out and very close to the expressway.

Great service. The guy is always helpful and pleasant. That definitely helps. The units themselves are in good shape and condition. Never had a major problem. They just need to fix the pavement to make it more drivable as well as safe in icy situations. Overall, happy with it!

It was an easy sign up and nice unit. There are some major potholes in drive that are in need of repair.

Great employees

I was extremely impressed with the service. I was running late on a weekday and barely got to their office before closing time. I felt bad about it but I really needed to get a storage unit reserved. The representative took all the time she needed to make sure I saw the storage unit and understood everything I needed to know. That is GREAT Customer Service.

This is a clean facility that is conveniently located to I-71. The manager Quint is friendly, helpful and accommodating. It’s my go to place for storage in the Deerfield Township/Mason area.

Very friendly! Made switching to a bigger unit no hassel at all!

Excellent service. The workers are very polite

Great service

My wife was looking for a unit and called for information Mr. Gunn assisted her with kindness and my wife is a tough cookie and being complicated but he did an awesome job.

Mr. Quint Gunn’s customer service was excellent!!!!!

Simple and easy setup of unit. Less than 5 minutes. Great place

Great experience, Quint was awesome!

The staff was very informative and polite.

Rose was awesome and went the extra mile to provide EXCELLENT SERVICE. Very personable and well as professional? Excellent overall experience???

Some false advertising, but easy to get to units, and great 24 hour access. Read fine print before signing up. The first month is not 1cent.....we should have known! To good to be true. They say the rent is 1cent and the service charge is $30.00:) sneaky

Excellent facility and very clean. Had a unit for 1.5 years and never any issues. Everyone on site was always nice and super helpful when moving in and moving out and always answered any questions I had. Highly recommend if you’re looking for an easy place to store some things.

In this Covid timeframe, we needed a storage facility that was clean and quickly available. Quint responded to us immediately, was helpful,, knowledgeable and able to accommodate us to make our “no contact” move-in easy. I wouldn’t hesitate to recommend this facility and especially appreciated Quint’s attention to our needs.

Quint was wonderful to work with and helpful! So nice and friendly that it made me feel I came to the right place for our storage needs.

Responsive, no delay, helpful, friendly, accurate and useful

Great customer service!

Quint was very helpful, and professional i highly recommend this place.

Very nice and exactly what was told on the phone!!

Quick and easy to get set up with a unit. Employees are friendly and helpful. Good price for the size of each unit.

Super easy to rent, and easy to get in and out. Units are nicely kept....haven’t had an issue so far. Only complaint (keeping from a 5) is that I found some nails where you drive which is a bit concerning.

Quint Gunn very professional and has great customer service.

The location manager, Quint, was very helpful on the phone and more helpful in person. It was very easy to reserve online and the price was comparable and maybe even a little cheaper than other Storage places. I recommend this company and this particular location.

Quint stayed late to help set up my storage unit on a Saturday night! Thank you!!

Quint was amazing!! Three people walked in after 5 pm (closing time) and got all customers situated! I'm glad to use IStorage, I can gladly say it's because of Quint!!

Kevin was very helpful. He explained everything to me about the unit, showed me the unit, and assisted me in setting up my rental. I was worried my couch may not fit, but he assured me he had seen other people use the smaller units for couches. I feel comfortable with having a storage unit in this facility. It seems safe, secure, and well lit.

Kevin was wonderful to work with! Our move in was easy, and very efficient. The space was clean, and felt very secure.

Kevin was great to work with. He was friendly and explained every to me very clearly. I got the perfect storage unit for my needs. Thank you Kevin

Quint was super friendly and helpful. I had questions about what size storage unit to get, and he clearly explained everything, went over pricing options, and then showed me the unit in person before I made my decision. Highly recommend!

Moving is never easy and I get anxiety just thinking about having to do it. The Property Manager (Kevin) put my mind at ease and all of my worries drifted away. He was accommodating from start to finish and made the process so much easier on us. He knew exactly what size that we needed and made sure that it was perfect. This is a short term move, but we will definitely come back to this location if we ever need storage in the future. Thank you so much!!

Kevin helped us. He was very understanding and helpful. When he asked how long we would need it, we explained our situation. He fully understood and gave us confidence. We are really thankful for him. THANK YOU KEVIN

Kevin was amazing today helping me get settled in with my move! He was very courteous and explained every detail perfectly. Moving is hard enough, but Kevin made this transition very easy and quick for me! Great customer service! -Keianna J :)

The new manager Kevin is so wonderful and sweet, I knew him from the forest park location sad to see him move! But you will get above and beyond service with Kevin at the mason location!!!!! Miss you Kevin! Thank you for always working with me at the forest park location and going the extra mile to help in my time of need!

Kevin was wonderful helping us set up a climate unit and a very large regular unit. Our house sold so quickly, we were panicking and Kevin eased our anxiety, helped us choose a few essential packing supplies and we left so relieved that we had a plan! Wonderful service!

Super friendly and helpful staff. The place is clean and safe. I would highly recommend this facility!!!

Kevin is a great addition to this store. Fantastic customer service!!

Great friendly staff, more than willing to provide information. Clean facility and well lit. The only reason not giving the 5th star is the parking lot needs work. You must be careful with low riding vehicles. Thanks to the staff.

Great Service! They make there customers top priority !

Very courteous, helpful, and clean!

Manager was friendly. The place is very clean.

Just great.

Allison was very helpful and kind. Would refer this place to everyone for storage.

Always a good experience!

Allison was easy to work with, thorough, and flexible. We needed to change units 10 minutes after finishing up the paperwork, and she happily walked down and showed us several more. Thanks!

Allison was incredibly helpful with my situation. I would highly recommend her to anyone in need of storage.

Allison was amazing in helping us out during a stressful move. Her friendly, positive attitude will keep us as long time customers. Thanks allison!

Friendly staff! Much better experience than I just had with Public Storage on Bethany road in Mason.

I love this location and allison is so professional and always has the best personality!

Very friendly Facility was easy to use

Very good experience!! Allison was great at finding exactly what I needed. The unit was clean and ready for me to start moving in within hours of my internet search. Allison is professional, hardworking and is a rare find in the world of customer service. She definitely has a bright future and iStorage is very fortunate to have her!

Seems good so far. Very easy to rent. Looks clean and secure. I'm only giving 4 stars though because they keep sending me reminders/requests to rate them. Pretty please stop.

Allison is awesome to work with... I would highly recommend! Nice, friendly service... great, convenient location... clean facility.

I rented two units yesterday and had the privilege of renting from Allison. She was very helpful and efficient and made the experience fast and easy. Clean place

First time just looking at storage units and found this place. It is clean and well put together and spoke with a worker name Allison. She was pleasant, patient and answered all of my questions. If you go here ask for her!

Allison was very helpful and did an excellent job in helping me out with all my storage questions.

I moved this past weekend and not everything fit . I needed to get storage quick. Allison at istorage Mason was great. She was kind and knowledgeable. She also made me feel like I was moving to a safe neighborhood. I highly recommend calling her if you need storage.

Quincy was awesome and made my experience incredible! I would definitely rent through him again.

Quincy was amazing!!! Good to work with!

Fantastic customer service by Quincy! Extremely helpful and took his time in setting me up for exactly what we needed. Great, spacious climate-controlled units. Can’t say enough good things about this experience. Highly recommend. Go see Quincy!

Quincy was terrific. Walked me through everything and made sure I had the right unit for my needs. He was very informative and helpful since I have never rented a storage unit before. Thanks to him I got exactly what I needed.

Quincy was friendly and watched out for me as I selected my unit. Great service!

Allison was helpful in helping me pick the size and accessories needed to store my belongings while I leave for The National Guard.

Quincy was super fast and friendly!

Good service, convienient location off 71.

Simply self storage has been great. Quincy was very helpful also polite.

Quincy was very professional and knowledgeable . I look forward to doing business with Simply self storage .

Quincy was so helpful! I came in unsure about what I wanted/needed. Quincy graciously showed us three different sized units, patiently went over the pros and cons of each. When I finally decided, he efficiently processed the sale in the office. I will definitely refer friends to this facility!

Quincy was great to work with. He was nice, and helped my mom and I pick the best storage unit to fit our needs. Thank you Quincy!

Quincy was incredibly helpful! Showed up looking for a storage unit, he offered to take me to look at the units in a golfcart, in the pouring rain.. signed on the spot. Highly recommend!

Quincy was so nice and professional! Very pleasant experience.

Quincy was a great help - very honest and friendly. Greatly appreciated!

Awesome, quick and easy.

Clean facility

It is nice to have this facility very near our home. The staff is great to work with especially Allison. The storage areas are kept clean.

Allison was very helpful. She was able to take care of all my needs. She was very friendly and made my day

Quincy was amazing. He is extremely professional and demonstrated outstanding customer service.

Allison was very helpful in helping me figure out the perfect size unit for me. Thanks!

Great storage facility! Would recommend

Simply self storage es un lugar espacios y confiable el personal es muy amable y también es económico

Great, convienent location close to my apartment. Easy process and friendly staff.

Very professional and easy to work with! Love the first month free too.

Quincy is excellent! Great Customer Service, fast efficient service. 5 stars

Excellent customer service! Helped make moving my items to storage as easy as possible.

Allison is top notch, very helpful and accommodating. Always makes things easy on the renter. A+ experience

Allison was very helpful. I highly recommend this location.

Allison was very helpful and all our items were secure and safe.

Very professional staff and reasonably well maintained facility. The only thing keeping me from a 5 star rating is that the online reservation system is not clear on whether your are getting and interior or exterior unit. I got an interior one and on arrival to finish the paperwork and fill the unit, found out the hard way. Other than that, it suits my needs which are short term (<2 months).

Very easy process from start to finish; good price too!

The process was quick and easy. Fair prices,and the place was secure and clean. Thx getting me through so quickly as we moved in the same day

Allison is an awesome representative of Simply Self Storage! She is knowledgeable, helpful, extremely professional, etc! The facility is clean, safe, convenient, and well run by Allison!

I rented a personal storage unit here for 4 years and have no complaints about the service. The cost was reasonable, I never had an access problem, and the staff was friendly and helpful at every interaction. I would return for future storage needs.

I stored my vintage sports car and some household items at Simply Self Storage and had a very good experience. I really like that there is on-site management available to watch the place to help if and when needed. I never had problems getting access to my unit and the facilities are generally in good conditions although the pavement will need some attention soon. Thanks Allison!

Awesome experience. Highly recommend!

Cori Gregory and everyone I talked to was very kind and helpful. I know my belonging are safe. The unit was clean, and it was easy to move everything into the unit.

I needed to upgrade to a larger unit. Allison was extremely helpful in assisting me with me with selection and advice. I would highly recommend Simply Self Storage and especially Allison.

Great prices.

Very easy move in process! Allison was very helpful with all of my questions! Would definitely refer people to store here!

Storage units are a little dirty and full of spiders. Good prices and friendly staff, though.