The on site Manager is great to work with. Always a pleasure.

Very helpful and easy to go about definitely will be using again in the future

Monse was extremely helpful and knowledgeable, and even though we are using a unit at another location she was able to get us set up and good to go! Thank you so much!

Came in last minute for a storage unit and Monse helped me with everything I needed. Amazing customer service✨

Monsey is Awesome

Good service

The staff was extremely helpful. Prices are a bit high though

I had the best experience here. Moncie is a gem. She’s kind, courteous and professional. Great rates and clean storage. It’s secure and that’s what I like.

We did a Roof Replacement for this company and Monse was an absolute pleasure to work with. The communication was excellent, and she was very accommodating to all of our requests. Corporate was also very easy to work with. We would highly recommend this company to anyone. Thanks again Monse! We look forward to working with you again.

Great experience 👍 honors deals ! Thanks Monse Hernandez

Is a great place. Very safe and the employees are amazing! I was cleaning out my unit when this wonderful woman came and brought me some boxes and a tape gun.

Updated Review! Made it through the winter with no problems. The manager anytime we needed something was more than willing to help us out. Clean lot, friendly staff.

Clean. Secure. Great staff!

Monse always goes above and beyond! Her Store is always well kept and her laugh is the best!

The lady here is super nice, and the facility is clean and secure.

Monse is a great employee she's friendly and helpful. She also helped explain why I got an increase in my rent and helped me to get adjusted.

Wonderful customer service, very helpful

Very helpful good customer service will recommend this place to my friends. Thank you.Monse Hernandez..

I had a VERY positive experience at this location. The facility is clean and well maintained. The staff is friendly and professional. I spoke to representative by the name Monserate she was great very helpful and friendly young lady.

I love this location! The customer service at the location is the best!!! Monse is the greatest! She is extremely helpful friendly and professional! She answered all my questions with outstanding customer service. The location is great and the storage unit was exactly what I was looking for. Thank your Monse your awesome!!!

Monce has impressed me with her ability of customer service. She is amazing person who understands the needs of a customer.

I had great experience with Monse. She was very friendly and helpful!

Beat storage unit I have ever rented. Staff is so helpful! Clean and secure!

Montesi is a good person she is happy with nice manner’s and friendly smile’s and great service

Just wanna say that I had the best experience with Monse. Monse has extraordinary costumer service and is a great assist to the company.

Great costumer service, professional, down to earth Thank You!

These guys are great! I've stored my camper with them for the past couple of years. I know it's always safe & secure in their hands. And Monse is THE BEST! She's always incredibly helpful and responsive whenever you have any questions. I HIGHLY RECOMMEND Northwest Storage!!!!

Everything was great. Wonderful service.

Very helpful and easy process!

The property manager Monse has been amazing through our transition she's always so helpful and friendly and keeps her property looking clean. I feel great storing here would 100% recommend!

Easy, secure access. Unit was clean on arrival and the property was clean every time I visited. The manager was responsive and professional in all my interactions. Marked down because the website says "reserve" but there is no "reservation" for some future date--only "book now, pay now" which is not clear until you are into the "reservation" process. I don't object to the policy, but I do object to obfuscating that fact.

Monse and Northwest Storage are amazing. I've dealt with many storage unit companies, but Monse runs a tight ship that makes everything easier. She is a great communicator, is patient and will make sure you are happy with your experience. Would 10/10 recommend to all considering reaching out!

I wish you had 🛒 it would be easier

Love the place and they have very good customer service I appreciate your service definitely recommend it.

Monse made my stay and move out such an amazing experience thank you. Great service!

Quick, easy to register and straight to the point. Perfect for storing your summer clothes through the winter.

The staff was very helpful, always cheerful. Mt daughter just moved here from CO. and she needed a storage unit for just a couple of months and they were so helpful. They helped me determine the correct size of unit we would need and went the extra mile to help my daughter get her the unit when she arrived and even swept it out even though it was already clean. I would defiantly refer them to anyone and will be coming back if we ever need a unit in the future.

Great service and awesome place! Monse is the best!

Best storage place in town the safest and best insured. We had looked for weeks before a spit opened here and the woman in the office reached out right away. We had this storage for 2 years until yesterday. The only reason we left was because most of what we were storing was baby stuff and nothing really important. We aren’t having anymore kids so we’re getting rid of everything. There’s no need for us to occupy the space anymore. They were very sweet and understanding the entire time we stored with them. Our departure with them yesterday they were even sweet and our door had unrolled and they were even nice about that didn’t make us feel at fault and I highly recommend northwest self storage. It’s always clean the portapotty has never been out of toilet paper they are on top of it all!

I had a good experience renting here.

I made my reservation online. I felt somewhat confused by the end of the reservation but was at is when I called the number that was sent to me via text after I made my reservation. The operator was pleasant and knowledgeable. I kept looking for the scam to come out, but it was completely legit. I got my first month free. When I got to the storage complex Monse was very pleasant, helpful, and positive. It really makes a difference, especially these days.

Love this storage facility. Manager Tracy has worked very hard to fit my special needs for my RV. This place is clean, secure and service oriented. Bravo

Very clean and accessible very nice people I would rent from them again

Cindy was extremely helpful and very personable. She made renting a unit a breeze! Highly recommend calling her if your looking to store anything.

Staff is never there when I show up. Even when I arrive within business hours, they’re closed. I wasn’t able to move in for a week after I reserved and paid online, because there was never staff there to finalize my unit. A month later, still no one there to take my payment, so I’m locked out of my unit. Horrible experience so far, and I’m moving my things out as soon as I can actually get ahold of an employee. PS. Im aware that everyone is short handed right now, but maybe change your hours. **edit** Staff noticed my previously poor review, and they reached out to me, offering me a free month of rent for the inconveniences. I’m broke, so of course I’m staying for another month. We’ll see how things improve going forward. Other than the customer service I’ve mentioned, it’s an average storage facility with average sizes and prices.

Cindi at NWSS. It great at her job. A 12 ... helpful, friendly... Just great ty

Got off to a bit of a rocky start..... however, I highly recommend this facility to anyone looking for a storage unit. Great location, staff is great, secure storage. 👍 fair prices.

Cindy Reynolds is wonderful to deal with! Professional, knowledgeable, and customer focused.

It's an amazing place with great prices and fantastic people that greet you with a smile 24/7

The gal that works there was wonderful. It was quick and easy to get the unit I needed. Thank you!!

The staff is excellent. They r very prepared, organized, helpful, kind, and helpful. This is the second time we have rented there and we have not been disappointed!!!

The manager is very friendly and helped me get just the unit I wanted! Units are clean and price is reasonable. Id recommend this place

I’m am amazed at your employee Cindy at the Bend Northwest Self Storage. . She went above and beyond the call of duty. She was helping assist my son Nicholas rhorer and I Sandra Ruggles acquire a bigger unit. She also Assisted ys in a uhaul truck So making our move easier. I’ve been with Northwest self storage since 2012!! I’m blessed to be there!! I have come close to losing my place there a couple times during my difficult life. Cindy has made it so memorable is why I continue to give you my business and send business your way. Her pleasantries, attitude, her enthusiasm, and her knowledge Of the process and paperwork made our visit exceptional. She is just amazing all the way around. My hats off to her she needs a raise. Your need more people like Cindy for customer service.

Staff is Friendly, Place Is Clean & Well Maintained, Great Place

Older units in town, but priced right. Always clean campus and everything onsite is in working order. Cindy up front will take care of anything you need with a smile always. That’s why I still come in person monthly to pay instead of online. Thanks for your services ;) great place to keep some summer gear in the winter.

I just love Cindy, she is very outgoing personality and does a Great job on keeping property Clean!!!! Awesome Manager keep up the Awesome job!!!

I've been dealing with Cindy since day one, at the 3rd St. location, and she is without a doubt the best reason to rent here. Cindy is always cheerful and ready to help with any questions or concerns. The facility is clean, secure, and easy to access. Likely to be a long term tenant.

Cindy is a very good worker. Very kind and has always gone above and beyond to help or ask any questions I may have.

My stuff has been secure and service has been phenomenal.

I normally don't leave reviews, but I had to leave a review for this Storage Facility, I had the pleasure of working with Cindy Reynolds over at Northwest Self Storage and she was amazing. She always went above and beyond to help us with any issue we had or incoming deliveries we had. I'm just floored at the quality of customer service we received, which is rare these days. So, THANK YOU CINDY & NORTHWEST SELF STORAGE for the amazing experience and we will definitely be back in the future. *****5-STARS***** I wish I could give it 10 Stars! Thanks again!!

Staff is amazing!

Cindy is super friendly and really goes out of her way to make sure the unit size you think you want will actually fit your stuff. Also uhaul helpful!

Very nice and clean facility, great location. The Manager (Cindy) was very kind and very helpful in all aspects of our storage rental experience. I highly recommend this storage facility :)

Cindy is awesome I've been here for a while and she has helped me in a bunch of ways. She's like one of the coolest people I know. Post

Cindy was very helpful. Using the website we can get a unit even on weekends. Great facility!

Clean. Safe. Good hours. Reasonable monthly rates. Ideal location. Nice proprietor.

The service went above and beyond what was called for or expected. Great facility with amazing management

Cindy, the manager at the 3rd Street location in Bend is outstanding. She goes above and beyond for all clients, remembers names, and exercises excellent communication and follow through skills . This is the second location I've used in Oregon, and I'm very happy with the company.

Had to stop by here because of an issue I was having with my uhaul truck. Cindy was super helpful with contacting the people I needed to help with this issue, and was super nice and awesome to let my cat inside for a bit so she wouldn't overheat in the truck.

Clean facility, nice people around like the benefits of its convenience and it being nearby town!

Cindy at the 100 SE 3rd ST in Bend, Oregon was AMAZING!!!! Our company uses self storage facilities all over the country. And sometimes it can be a painful process when working with a new vendor out of state. Cindy took the time to make sure as customers we were happy with our choice and the process. In the midst of this pandemic is a joy to find EXCELLENT customer service. Thank you for allowing us to type this!!!

Easy to work with. Never had a problem.

Steve at the front desk was extremely helpful and phone service was very kind and helpful as well on the wee Steve at the front desk was extremely helpful and phone service was very kind and helpful as weekend.

Ann and I could not be more pleased with the responsiveness of Steve at Northwest Self Storage in assisting us in finding an immediate storage unit that would fit our needs. The service we have received since has been wonderful and so appreciated! The unit we have was found clean and easy to access even though it was an interior unit. Thank you Northwest Self Storage! Reviews powered by Google Cancel Post

Ann and I could not be more pleased with the responsiveness of Steve at Northwest Self Storage in assisting us in finding an immediate storage unit that would fit our needs. The service we have received since has been wonderful and so appreciated! Thank you Northwest Self Storage!

We had an amazing experience. Steve was very helpful and pleasant to work with we will deffinatly be recommending this place to anyone who needs a unit to rent

Good storage place

I used this business back in 2015. I really liked my space, management, paying online, & the location was convenient to me. I also like the security used at this facility. Today I rented the same size of space. I’m very pleased to be a returning customer!

Steve is Awesome! Set me up with a lock and 50% off for the first 3 months, deffinatepy recommend using Northwest Self Storage.

I have always dealt with SC bump when I go to your facility. He has always helped me efficiently and quickly. We have to units with you and we are very pleased with your service 5 stars!

Quick and easy storage unit rentals. Clean and safe units. Friendly and helpful staff.

Have 2 units here.

Great storage facility

Nice place moderate prices.

Some s sketchy people with lockers and are there almost daily. But it is clean and a good price for the area.

Nice facility with a friendly staff.

ok its an ok place, but i dont really feel to safe there. i will not go there on my own. but on the other hand my stuff is always there when i show up and safe.

great some of my friends used their storage while they were in the process of moving, and they thought they were really great. they were reasonably priced and very helpful.