Front Desk Staff is amazing and super helpful!

Easy to access and nice setup. Staff is super helpful and willing to answer questions. Great service.

The staff is amazing. The facility is clean and everyone is so friendly and accommodating. Even though I moved to Portland I keep my storage in this facility because it i just the best we have ever used.

Carolyn @ the Estacada facility has absolutely amazing , top notch customer service.

Friendly and helpful staff that resides on sight. Office hours with someone to provide service and support. Very clean bathroom that is open during office hours. Moving can be stressful, it's nice that our experience with NW Self Storage was not! Thank you!

I made my reservation online but was still a little confused so I decided to go in. The office manager Carolyn was beyond helpful and answered all my questions. She was great and didn’t pressure me to commit to a unit without seeing it like the website does. Make sure you go in person, the prices are the same as they are in person as they are online. Thank you again.

Our experience here was great. Caroline was wonderful and very, very helpful. Prices are great. She was very friendly and when you left She felt like a friend that you have known a long time.

Awesome help and excellent customer service. Thank you so much

The manager is amazing! This is the second time I've had a unit there. This unit has been there for two years now and the manager always calls with a reminder before late charges! My life is very busy and it's amazing for someone to go out of their way like that!

Just got signed up for a storage shed yesterday. Had a wonderful talk with the woman in charge, she was a treat to chat with as everything was finalized. Great service and a great business. Highly recommend 👍

Sign up was easy and facility was clean.

It's all good! Thank you

I had the best experience with the estacada northwest self storage. Carolyn was so helpful and got me a great deal. I highly recommend storing their. She is amazing

manager very helpful, my new best friend!

Nice place

Very easy to rent online. The friendly office person phoned right away to make sure that I had everything that I needed to get access.

Good staff, good storage unit spot, not too busy.

Had to find a storage last minute and this place made it very quick and easy with no problems. The front desk woman was absolutely amazing and very sweet. Better experience than I’ve ever had with a storage. If. I could give it more than 5 stars I would.

Always courteous and thorough

Receptionist was great and able to work with my crazy schedule. I was able to start the process online making coming in quick and easy.

Awsome place, great security and staff.

I am very pleased with Northwest Self Storage. I encountered some extenuating life circumstances that affected my storage account. After sharing my situation and how I will fix it, the staff worked with me to come up with a viable solution. I am grateful for the service that I have received.

Manager is awesome here service is wonderful

I rented a unit online. It was a little confusing but I received a call from the office shortly after confirming my rental. They were very helpful in getting everything straightened out quickly. This is a great place to do business with and they provide excellent customer service. The unit was very clean and the premises are clean and well kept. Thank you so much for all of your help!!

We have had difficult times but Caroline in the office has been so helpful. She goes above and beyond. She really cares! Thank you for all the help over the years! I also wanted to thank Matt for his understanding and help. They both run a great operation. Thank you NW Self Storage!

We rented a unit here for a year in 2022 and everything was great. We ended up getting a unit here again recently and did the rental process online this time. It was a little confusing. After reserving it took me to a place to pay and said the unit was a 0x0 unit but still had the price for the 10x20 so I want sure I was getting the right size. Then the address it told me to go to was not the correct location. Thankfully Caroline was there and she helped me figure things out, she is awesome! Overall things worked out well but the online portal was definitely not the easiest.

Great help, even though there were some software issues with their new system, the employee was able to work around these issues to make sure I was set to go.

With the online portal it was very easy to get set up, after a short phone call we had all the information we needed to be able to access our unit. Upon our arrival to the place it was easy to get in and our unit was clean. No complaints so far!

Caroline is the best. She is very professional in dealing with her customers and is accurate in her accounting. The units are clean and well maintained.

Very easy and fast to get started. Storage unit was clean and office had locks to purchase for the unit. Lady in the office was super helpful and answered all of our questions.

Carolyn was amazing and such a huge help in getting the unit needed.

So far so good .little spendy but there all that way

Carolyn at the storage unit was an exceptional help. I was lost and she helped me find it, then explained very well where my unit was and was just super nice and helpful. Would recommend to anyone

I have had a space here for years originally the manager was Dave and I liked Dave I was apprehensive about the new manager but it's been a few years now and I must say she does a marvelous job even better than Dave and you could not ask for better customer service now I live out of state so it often makes things more difficult but with the lovely lady that takes care of the place now I never have a problem she handles everything in the most professional and personal fashion and I can only say how thankful I am that she is there

Carolyn went above and beyond my expectations for a storage unit employee, I accidentally booked two units instead of one when applying online and she brought it to my attention and was able to fix it for us quickly so we didn’t get charged twice. She was not “money hungry” and was a nice honest person! 10000/10 recommend

Clean facility.

Great place, clean and easy access. Caroline was wonderful 👍 made everything easy and quick. Highly recommend.

Friendly people. Helpful kind

Friendly staff and nice storage facility

Stopped in for some merchandise had just what I needed

Carolyn was absolutely fantastic. She’s very knowledgeable, great communication and has excellent customer service. She made this process very easy for me which I need with my hectic schedule. Thank you so much Carolyn. If I were hiring for customer service I would definitely want you on my team!!

Everything went smooth and only had one extreme discomfort and that was the location of where i. Trusting my lifes worth of valuables on the public side of the fence. Your insurance coverage would not even begin to entertain the. Notion hence it ever happen.i feel obligated to satisfy my edginess to install a second fail safe that would alert and lockout the perpatraters..it is somewhat of a comfort to.no that The manager that handled my paper work did express she was. Very observant and has no problem enfoceing any regs to who it would apply to and lives directly across from it so thats a plus untill i wake her up in the wee hours of morning cause im a concrete guy and the sunrise chaces us around. So i keep you upto speed if somthing grinds my gears

I have nothing but great things to say about the Estacada office

Great customer service! All staff super friendly and helpful at every interaction.

I was given a move-in date, unit number, and gate code from the online system. On arrival, there was a second door to which I was not given the code. The staff was very apologetic and gave me the door code quickly. Manager was very polite and helpful. The website needs work, but the staff is more than helpful while they are developing their new system.

Super thoughtful about pricing and unit size for my needs. Carolyn explains everything so clearly and made the process easy and stress free. Property is well kept and my unit spotless.

Clean, well priced, friendly customer service, enjoyable visit.

Great and friendly staff. Nice units in convenient area near Estacada. Price is average for the area, no discount unless they have lots of units free of the type you want.

Good service @ security for locker .

They were exactly what was needed and they did a great job.

I like the person that handles my payments and everything Carolyn she's awesome she's been very good to me keep up the good work Carolyn

Good customer service and very well kept

My experience with NW Self Storage in Estacada Oregon was fantastic! Carolyn initiated our storage rental. She was courteous, knowledgeable and quick. I highly recommend this location to those needing additional storage.

I give Northwest Self Storage 5 star rating. The people there really care about their client's and our needs. The staff there is kind and they communicate well. I would recommend this place of business if ever you need a safe place to store your personal stuff. The storage units and all around property is kept clean. No rodents!!! Directed to the staff.... "GOOD JOB STAFF!!! Northwest Self Storage!!! "

This place is awesome and the manager's a peach - be aware though, they don't rent U-Haul anymore.

Caroline went above and beyond anything I could have expected. Since I was moving from out of state, everything was done on the phone and online, so when I finally arrived, there was only minimal paperwork to take care of. The unit was clean and ready. I highly recommend this facility!! Thank you for being so helpful!

Nice staff, very pleasant. Due to COVID-19 I was able to rent a space over the phone.

Caroline is incredible and the place is always clean and secure. She's always gone above and beyond. She watches out for tenants where she can. I highly recommend them!

Best service for the eagle creek/ estacada area!

Extremely responsive, affordable and professional

They really helped our family out with great pricing for the first 3 months... thank you Caroline!

Clean, no issues

Caroline was friendly and helpful. I needed storage in a jiffy and was happy with NW Storage.

Great staff! Very helpful and positive! thank you for making this process easy!!!

Very good prices, easy access for even a 20 foot van, and the manager Caroline is a pleasure to speak with. The units are clean and dry and I'm about to rent a second one.

Good customer service. The hallways are clean and well lit. Price is decent.

Friendly staff

Friendly and good first time discounts.

Doesn't seem that bad storage unit just went in to check the prices and sizes

They have been great for me

Gated storage

This place is ABSOUTLEY wonderful. Kelly has helped me so much, and she does great explaining the details and paperwork. I wouldn't go to any other storage place other than here. I would give more than 5 stars if I could!!

We obtained a storage unit here last weekend. Our first ever. Amber was awesome!!! So friendly, and took the initiative to show us a few different possibilities. She was very thorough with the paperwork and explaining all the details. We took a load out on Sunday when the office is closed and had trouble with the building code (gate code worked fine), so we called the number on the card, got an immediate response, correct code and were on our way.

Estacada Mini Storage is a great place to store your items. I used to have a storage unit at a place in Oregon City but they kept raising prices, had rude help and a majority of my items had to be thrown out because of mold and some boxes were chewed through and we found mice living in them. When I found Estacada Mini Storage and I was so happy. It has great prices, climate controlled units and a very nice/great manager who went out of her way to make us (the customer happy). We have had our stuff there for about 2-3 years and we have had no problems so far. I always recommend this place to my family and friends who need a storage unit. :D

Hello! I am the Mgr @ Estacada Mini. I am writing to clarify that in 12 years at this job, I have NEVER hung up on any person. The only thing that makes sense is that this may have been another facility that has a very similar name as us, (we receive mail for them often, as a matter of fact). I have three Customer Service Awards on my wall and I am very proud to say I earned each one! Please feel free to call or come by at any time and I will be more than happy to answer your questions in a courteous manner....Thanks, Val W.