I purchased two units from auction. I’m sure most of it is cause they were just bad units. There was food in one of the units and it seemed to attract rats. I ended up killing one as I was cleaning. The staff is awesome and very helpful. They are clearly doing all they can to keep the rodents out and away.

Nico is such an amazing person very happy and admired by their personality and service!

Nico was great, super friendly, and answered any questions I had!

Was a very pleasant experience

Nico was great to work with

Staff was amazing and helpful. Shoutout to Nico King for making the process smooth and easy.

Neat! Good customer service Nico rocks.

Nico always provides the most excellent customer service. I am a repeat customer.

Nico had great customer service! Very timely, flexible and helpful

It's a great place to store your things. Make sure you get Damp Rid if you've got any fabrics as it's not temperature controlled. But, I felt terrible for the staff yesterday as it was almost 100° and they were outside wearing black and long pants!

seem friendly and easy to work with. we will see

Friendly and helpful staff, easy to access and fairly affordable. Would recommend this place. In my opinion the best storage facility I've came across.

Very helpful and friendly!

Nico has great customer service.

This year we had to change storage facilities due to our other one closing down but honestly I’m glad we had to make the change, Northwest Self Storage is so much nicer than our previous facility. Nico was extremely helpful upon arrival, helping us find our unit, getting the lock ready for us and answered all of our questions. The unit was super clean and they had already put mouse bait down for us. It is easily accessible with the gate entry and even though it isn’t climate controlled I feel like things will stay well due to the good structure of the building.

Nico was very knowledgeable and helpful.

Nico was a great help with getting my key and showing me were my storage unit was! I appreciated the clear communication and ease of understanding the people in the office provided.

Easy online application and staff were very helpful

Incredibly easy process with friendly and personable staff!

Very professional and kind :)

Nicko was very pleasant & helpful. Made renting a storage unit a breeze.

Great customer service and answered all my questions! Very transparent and easy process

Thanks Nicole for the awesome customer service!

Brenn

Nico King has been thorough, clear, and overall very helpful. I would highly recommend leasing here.

Great experience, first of all, everyone was very responsive on the phone which I appreciate because towing the trailer and navigating a new town is very stressful for me, and having people answer my questions is extremely helpful. When I got there, the lot was tighter than I expected with a huge truck and trailer, I got stuck around a tight corner but Nico was extremely helpful and patient in guiding me out. I was in a tight spot, and it took forever, I had to keep readjusting and pulling forward and back a million times. But she was extremely patient and made sure I didn't hit anything I wasn't supposed to! When I got to my assigned spot, it was difficult to back into, I started getting really overwhelmed and anxious that I wasn't going to be able to get it in, but Nico switched me into an easier spot to back into, and was just extremely kind and helpful. I was very stressed about the whole situation but I left feeling great because I was able to, with much help and encouragement, get the trailer right where I needed it! 10/10 customer service experience.

Great help at northwest storage! I had fraud on my debit card, and they made it easy to use a different one until my new card arrives. What a relief that there were no hassles! Thank you Northwest!

I'm a first time renter at Northwest Self Storage and I already had a great first impression! Nico was a huge help today and answered all of my questions perfectly. Even in my confused moments onsite, Nico straightened me out and I couldn't have been more appreciative. If I had one complaint, I am disappointed about the price increases that Nico mentioned. Although I absolutely respect the business and the business needs, for those on a limited budget, like myself, it does make things tighter. I only hope that there is a quick and tangible resolution. All and all, highly recommend if you need a storage facility with no bells and whistles. Great customer service!

Thanks again, Nico 🙂

Great place to store my stuff.

Easy process to rent. Brenn was very helpful and engaging.

Brenn helped me and my sibling out. Very nice and straightforward customer service, lively and friendly worker. Helped us get a situation figured out easily and quickly.

Nico was friendly and professional! I definitely recommend reaching out to Northwest Self Storage for your storage needs!

Our Hauling business was hired to do a storage unit clean out here. The property manager, Nico King, helped us with any and all questions we had. Nico runs the place so well, and was such a pleasure to do business with! We will be happy to help Nico in the future!

Nico is amazing and they helped us sort out our units quickly! The problem lies with reservations. We specifically requested a large unit to store household items. The man from the call center gave us an outside covered parking space! Nico thank you so much for all your help!!!!

I saw Nico running around the lot keeping everything in order today. Feel like we’re in great hands!

From Demetrius To Nico & S.O. " Oh wow!" Can you feel that breeze when you go to 3550 W 11th...ah yeah! Feels great; and in that wonderfully refreshing breeze you hear the words softly whisper to you..."peace of mind." Oh what a feeling...! To the team at this particular NWSS...thank you both for being awesome...ON PURPOSE! The people of Eugene give you👍👍. Thank you! Sincerely, Demetrius Townsel

Most respectful employee

Nico's a great property manager as they always checked in with people at their units when walking through the storage. We've also been saved by a phone call a few times when we accidentally put the lock on improperly!

Nico King has been amazing. Super helpful, friendly, and professional. Very positive experience!

Excellent customer service. Nico King is awesome.

nico is amazing !! such great positive attitude and such superb people skills !! best worker here hands down!!

Nico is super helpful! Great place, lovely facility with amazing employees.

The property manager was super kind and helpful! When I needed help with my space, they were on it immediately and got me everything I needed.

Buying a storage unit was an easy process with Brenn helping. Great customer service skills and a great personality.

Dan at saint Johns location is very friendly and helpful. I definitely recommend this company due to how great the customer service is from Dan.

Nico is super kind! And helpful. Made my storage unit experience super easy and relaxed.

After days of frustration looking for a storage unit, I found the Northwest Self Storage website. Compared to so many other sites, their website was clear about sizes and rates. I selected a unit that had a special for the first month, filled out the lease , signed it online and was ready to pack my stuff into it in less time than it took to fill out this review. Nico, the property manager was friendly and helpful. 10/10 would recommend

Facility is very clean, the people are kind and respectful. I would recommend coming here.

Wonderful customer service. Very polite and answered all my questions. The rates are very reasonable! I plan on renting my units through them

Nico was super helpful. She went out of her way to make sure we got what we needed.

Great service and communication. Nico has been very helpful and more importantly, very kind in answering questions and concerns since day 1. The facility is very clean and secure imo.

Nico is amazing! Super attentive and friendly. We are very excited to be working with this establishment! My husband and I are just getting out of the military and very much looking forward to this next leg of our adventure. Nico and Northwest Storage have made this a seamless process!

Nico was super helpful and friendly. Got everything settled there quick and easy. They even sell locks there if you happen to forget yours. Thanks :)

Absolutely great service! Great price!! They wanna help you

Nico, the manager is great! Gates are 6am or 7am-10pm.

Great Spot. Good peeps!

Property manager does an excellent job.. keeps the facility clean, always available to answer questions. My only disappointment with the facility is its price.

Bren was extremely helpful in getting me the information I needed to make the final decision on where to store my valuables. She not only walked me through prices and potential promotions I can benefit from but she also sent/emailed me papers with the things we discussed so I can put them all side by side and compare every option in front of me. I can not recommend her highly enough. The storage facility is lucky to have her.

Staff was outstanding

Really easy to rent and access the unit! Property manager is the best! Great communication and service!

Decided to try this company/location due to location and pricing, which is competitive (better than most) with other locations/businesses. Stopped by to finalize my rental for a unit and had a seamless and fast interaction with Nico. All questions were answered thoroughly and am looking forward to an easy storage experience.

Brenn was funny lovely great wonderful awesome great for business wonderful face of the company and fantabulouse

Bren was very helpful! We had to transfer a unit from one person to another and it went super smooth and easy. She even suggested where we should go eat dinner! Painless process. Nice and easy. Thanks for all the help!

Brenn is amazing 👏 😍

Brenn is always awesome and very helpful every time I'm at my storage unit.

Brenn was very fun to talk with today

Courteous and efficient, place is clean

The very friendly woman who rented us the storage unit was absolutely wonderful and made us feel welcome and comfortable.

I had a storage unit here for over a year, the staff there made it extremely easy and I will definitely be coming back the next time I need a storage unit.

Brenn deserves 8 stars 🌟

The employees are amazing one of them, bren helped me so much when I had a problem would definitely recommend them

The manager is very informative and helpful. 10/10 would recommend.

We have our storage unit at 599 Hwy 99 in Eugene Oregon. The manager Melanie Brazil has gone above and beyond to provide us excellent customer service. We respect and trust her. We are happy to say after knowing her for a decade, she has been become a great friend!

I called in the wrong number today I meant to call a different location and brenn was such a big help, she was super sweet and gave me every detail I needed :)

Brenn... fantastic....phenomenal easy to talk too

Hate the prices love the manager nico!

Hi everyone! Im going to start by saying that they do have a nasty rodent problem and that some of my stuff was damaged. Hints why they ask us to get insurance to be able to help with damage cost. At the same time what do expect when amazon trail also has a problem with the homeless community. Leaving trash and nasty personal belongings along the way, of course they will attract rats and other rodents. I just think that's out of their control but also seen cats help with that problem is converting If it wasn't for the great customer service I'd rate this place a 1 star. In the beginning their was a gentleman that went above and beyond cleaning sweeping and trying to keep the place looking good. In between that time I had issues with some of the staff but I believe they solved that problem. So shout outs to Brenn because she was super nice and also helpful with their tools when i asked if i could borrow them to keep my place clean to not attract rodents. I now shuffle things around to prevent rodents from making homes in my units. Fruit for though Thanks you northwest self storage I know your trying.

From start to finish, Melanie Brazil has gone out of her way to make this a very positive experience. She has contacted me if my payment didn't go through, and insured I received email notifications concerning my bill. Whenever I needed to speak with her on the phone, she was always courteous, knowledgeable, and professional. She made the initial sign-up, as well as the closeout, seamless. I would highly recommend this storage facility to others. If I'm ever in need of a storage facility in the future, Northwest Self Storage will be my first stop!

Brenn ... I found her to be very kind , patient and helpfull 🐱

I just got off the phone with Brenn, she was absolutely wonderful and really polite and just checked in with use before we rented out a storage unit. Looking foreword to renting from them!

Bren was amazing! Thoroughly explained everything to us and made the process so easy!!

The staff is delightful!!!! northwest storage for life!

Great staff and amazing Manager, I got a storage unit 8/4/23 and that same day they had everything ready and made it really easy to find the unit. Very helpful especially since I was moving to another state for a job but they had my back. Highly recommend. Fraydon

Great place! Nico is super helpful!!

I cannot overstate how amazing Nico the property manager is. Nico was smart and efficient when we initially booked the unit and then went absolutely above and beyond when we had an usual emergency. My daughter left her passport in the storage unit when she came home to Boston for the summer. We discovered this less than a week before an international trip. Nico was a great thought partner in solving the problem and was able to ship us the passport just in time!!! THANK YOU NICO!!

Great storage unit! Easy in and out, near everything, and Nico is awesome and will take care of you.

Sarah is the best, you can't find anyone who does as impeccable job as she does!!!! Highly recommend!!!!

This place is great, the service was amazing!! My son had booked a bigger unit but we were able to downsize easily.

Nico was the most pleasant and helpful person that I have ever came across, and I just want to say that she made my day successful. I will be renting here for a long time with her working the off

Think I'm in love I would like to say in regards to the 599 state hwy location, how nice it is to be able to actually deal with a person, even though there is the option of the website which has some decent use. There's just always going to be things, questions, information, particulars that no computer will have the right answer for at that moment, and how nice and helpful Melanie was and she is a joy, she has worked with me on a couple of occasions and even just with the ability to communicate she has also been fair when it came to a couple things I had been doing and or what's expected of me. Also, rather then just throwing additional fees around, she at least gave me an opportunity to resolve and issue, and literally she is the #1 and only reason, that while I just made my last payment and am downsizing to a smaller unit, she is the d only reason that instead of spending $9 less on a cheaper and slightly bigger unit then the 5×10 I am choosing to stay with and transfer my things to a smaller unit at NW self storage, same location, she also spent an extra $ considering what my options could be, or a way that I potentially don't spend more then is fair and necessary as far as how that transfer will go since I just paid both my current storage and the same day paid like a first month at the smaller unit I will be moving my things to. To be clear, I had a reservation at another place for an 8×10 so a little bigger size, and for $9-$12 cheaper per month, and I am only choosing to stay at NW self storage location because of the experiences I have had with her up until this point. Plus, she is easy on the eyes. Thanks👍she has helped again since then,To accommodate with a closer unit which was going to help in several ways In this particular case, so that was great of her to take an Xtra moment beyond what's required amd necessary and even in thr situation if us having moment of us playing phone/email tag even when I was the one at fault for the missed reply about another question I had being concerned about with my upcoming move and getting my other storage even then she found and offered me another way and just the option of how I wanted to handle it which is a great thing, even if one choice is better or worse, or less convenient than another, price or whatever the reason could be, just being offered a solution and a choice builds a lot of good feelings in a company and the person and a lot of faith.

Melanie is the most amazing person. Very professional, kind and always greets you with a smile.

Melanie is awesome! Always helpful, very sweet! Always professional and puts a smile on my face everytime I talk to her! She makes sure any concern is addressed right away!

Friendly and efficient

The only thing I would sujest is 24 hr access

Great rates and excellent service

Seems kinda expensive for the size

Great customer service.

The staff here is amazing, even if a few of the other storage unit renters are a bit sketchy and rude. I'd change my rating to 5 stars if they could some how eliminate the scary and just plain obstinate and entitled acting tenants that one encounters at this facility.

the price is good, staff is friendly and helpful, units are clean, no sign of varmint. the gal with the hair, I forget her name, she rocks socks!

The sweetest worker, Salem, at the 3550 W 11th location was amazing! Super friendly, helpful, and ensured my items would be safe at all times

The people at Northwest storage have been very helpful and very accommodating on my storage unit and any problems I may have doing anything there and it's very clean it's very nice and they're very personable and they go above and beyond Chris especially Chris Rossi he went above and beyond to help me make sure that my storage unit didn't get auctioned off and I really appreciate that so yes I really like the service I get thank you

The only place around that had the size of storage unit I needed available when we had to move our non-damaged belongings out quickly after a fire. Austin was so helpful and always available to answer questions as needed. I would definitely recommend the place to anyone needing a convenient and clean storage facility.

Great service.

I found both individuals who helped me to be very kind and informative, I haven't actually moved anything in as yet, but appreciate getting set up. Thank you.

The folks at the Northwest Self Storage at 3550 West 11th in Eugene have been awesome. They worked with me to make sure I had access when I was under a deadline to move and my code wasn't working. And they let me know I didn't have a lock on one of my units that I had forgotten about. They are very kind and on top of their game. K.O. and Austin are the best. Thank you so much!!

Very friendly staff. Security cameras and staff on site 24/7.

The NEW management is so wonderful, the property is getting cleaned up, and new remodels are going to happen.

Laura was very helpful getting me set up with a solid rate and she was really nice and didn't sound annoyed when I was completely lost online.

Nice staff but I wish they had 24hr access

The person was very helpful in helping us determine the size of storage that would work for us.

Greg, the manager is great. Definitely learned a lot about the storage business during the last few years. If you can avoid it, don't use storage, and always read the fine print on your insurance agreement.

Pay your bill on time and get 18hr per day access. Good management, clean exterior

Super easy and smooth to rent a unit. I did everything online even the paper signing. They called me very quickly after receiving the forms to tell me my unit number and gate code and that was it. The actual facility is a little tricky to get into from the road if your driving a moving truck but otherwise great facility and great employees.

Gregory Gomez is real respectful. He has real good work ethics. Enjoyed talking with him.

Had an issue where some folks broke into my unit. Greg took care of it and was accommodating and kind the whole time. Great place to store your things.

The best experience with a storage facility that I have ever had. I highly recommend this storage.

Friendly staff, flexible enough to work out some fee issues with a friend of mine

Best experience I have ever had at any storage facility. They go out of their way to help and always have a good positive attitude. A+ service.

Best people in the business!

This place was great to store my stuff short term. Greg was very personable and i felt my stuff was very safe under his watch. They were constantly surprising me by driving around at random times when I was showing up to grab something from my unit. I suppose the few folks that are daily commuter's to their units would deter some people, but that's something you'll find at any location. And frankly, I'm glad i chose this one because of its convenience and the feeling of safety.

easy to work with, trustworthy.

Very professional and efficient.

Best storage facility I have ever used. Greg and the rest of the staff there are some of the BEST employees of any business I have ever come across. A+ service.

Got a nice quick tour of some different units and found something perfect for me. Customer service was great and everything was quick and easy!

The manager, Greg, was very thorough, helpful, and friendly in explaning the charges and showing me the unit I would have. There are many storage facilities around but ultimately it is the management that makes the difference. Greg excelled! He also interrupted his lunch to help me with a problem. Because of him I'm rateing this facility 5 stars D. S. unit C081

A normal storage facility, nothing good or bad...

Secure Well protected

Thank you so much for helping me out, in my time of need with themz great prices. I will definitely be in touch if I need any storage unit 🤘

Very nice people

Very pleased with our experience. Helpful/friendly staff, easy access. Will definitely consider this company in the future!

Worth the cash

The new manager there is awesome! I can't remember his first name but his last name is Gomez. They just got a new gate code system but I hadn't gone into the office yet to get my code. I was in desperate need of something out of their for our camping trip this weekend and went around 7:30 last night. The office closed at 6pm but I thought I was so lucky when I was able to drive in when someone was leaving (not thinking I'd need a code to get out). I went and got my box out of my unit and realized I was stuck in the complex because I didn't have a code to get out (silly me). After about 20 mins the new manager and his wife drove in. He OPENED THE OFFICE 2 HOURS AFTER CLOSING, got my gate code for the future, and let me out. Best customer service!

Lots of improvement management is great to work with.

Wonderfully staffed. Manager is very professional and caring.

Greg was a huge pal and helped us in a pinch!

First & foremost Karla is amazing, A true delight every time I stop in. Great service always up to date. Highly recommended for anyone seeking storage services!!!!

Karla is awesome! Highly recommend. I will be coming back for my future storage needs.

The onsite manager was very helpful and informative. The rental process was fast and efficient.

It's clean and neat with the GREATEST MANAGER!

This storage unit is very trustworthy and helps in any financial issue going on, very nice owner Brian. Very Professional guy.

Good place to keep your stuff safe ..

We've been with you guys for almost 2 yrs now and have had no major issues. Just wish you were closer to where we are in Springfield now.

Northwest Self Storage really came through for me during a very stressful move. The people who work there were both understanding and accommodating to our needs. Will definitely rent another unit from them in the future...if the need arises.

Nice place