Tyller is the best, I highly recommend this location.

Tyler is very helpful with all my questions , he called me I locked my storage wrong the lock wasn’t in all the way he let me know , I know my stuff is in good hands.thank you Tyler

Great service. Easy move in and move out experience!

Matt and Tyller are great. The go above and beyond to help their customers. Highly recommended!!

Great customer service and facility.

Fantastic affordable place! The weather protection is excellent. I had to store a good chunk of my belongings for a year until moving to a larger place and it was all just as clean and safe as when I'd moved it in. The manager is very available, helpful and responds quickly to communications.

Tyler was windsrful and kept great communication with me so I didn’t get a late fee regarding my delayed payment due to fraud on my card. I had to cancel my card on file and wait for a new one to arrive. I appreciate your proactiveness so I didn’t have additional charges

Tyller is the best. I am so glad I chose NW Self Storage to help me with my hoarding. They care for their customer's. We're more than just numbers to them.

Needed a last minute storage option and Tyller exceeded expectations - Very happy I chose this company over the competitors

Let me start off by saying this review would have 5 stars if it was solely about Tyller, site manager. He always tries to be helpful. The company, on the other hand, is an entirely different story. They are a supreme example of corporate greed. The rate hikes are egregious and they don’t care. They’re also not interested in long term tenants by making sure they are considered. As a business owner I need storage that is affordable and accessible. When I originally rented here there were numerous law enforcement agencies that also rented. There was NEVER any crime. Most of them are gone now and the criminals know it. Though I know Tyller is aware, there’s only so much he can do. My previous attempts to address issues with corporate have gone unanswered. Tbh I miss the local ownership and hands on approach.

Professional, efficient, and affordable options. Highly recommended. Kudos to the manager Tyler most of all.

One of the best self storage places I've been to. Tyller was very helpful and answered all my questions.

Tyller was a wonderful help!

Convenient location, always clean and well-kept. Tyller communicates well and promptly when issues arise.

Great and safe place to store your RV. Great customer service and communication.

My husband and I realized at the last minute, the last day that we had to be out of our house that we didn't have enough truck space and We were desperate to find a place to store the rest of our stuff. Tyler was very accommodating and we were able to get a storage unit in a timely manner. He was very kind in a stressful situation for us. The storage unit was conveniently located. Thank you Tyler for your kindness.

Tyller has been extremely helpful and very good to work with. I appreciate having someone that's easy to communicate with and easy to get ahold of!

Very polite and knowledgeable young man-he was very helpful and courteous… both my kids have units there and I liked what they told me about the place, and they were very right!

Tyller was very helpful, professional and organized. He streamlined the process of renting a unit and made it simple and easy. Highly recommend.

Rented a storage unit online and description said it had a roll up door. Turns out it’s a normal man door. Was a little bummed about that. Tyller was able to give me a price cut on my 2nd month so it made up for it. I asked quite a bit of questions and Tyller was able to answer everything no problem. Nice guy and affordable/secure storage unit. Would recommend.

This is a very nice facility with realistic prices. Tyler the manager is professional and customer focused. Definitely a much better company than Public Storage!

I had to move my father to Portland in a hurry, along with a bunch of his stuff. The folks at Northwest Self Storage were very helpful and communicative in getting the account for the unit setup quickly so that we were ready to go when we arrived. When we finally moved the last of his stuff out, they contacted me to confirm that they had closed out the account before I even had a chance to contact them! Good folks and a nice storage facility!

Quick and painless process and they have plenty of options to choose from. On site service was great.

I have been renting for almost a year in clackamas and tyller the manager has been a great professional. Always taking care of me and my stored trailer.

Tyller was very helpful!

Tyller was awesome. So helpful and kind. Really cares about the customers and it shows. Clean and secure facility. I had and continue to have a great experience at Northwest self Storage Gladstone.

The Gladstone Northwest Self Storage is clean and the manager is very helpful and friendly!

NW Self Storage has been my go-to location when I’ve needed to store stuff over the years. I have consistently had a great customer experience when working with Tyler and the team.

Clean an neat . Great customer service.

Easy in & out with no hassle. Tyler is the best.

Fantastic customer service at Gladstone off Exit 11! Tyler has gone above and beyond for our organizations storage needs ✨

(Gladstone) Location is very conveniently located, just off the freeway. Property Manager, Tyller, has responded with excellent customer service, in helping facilitate a transfer between NW Self Storage rental locations, and addressing some concerns about billing.

Great communication and friendly manager at this location. Will be back for future storage needs.

Very helpful and easy to rent a space. Easy in and out when u need to access your property.

We are in the middle of two home renovations and a move and needed a place to stage some items. We stopped by Northwest Self Storage and spoke with Tyller. He was very helpful and showed us the various storage options. He then helped us rent a unit, purchase a lock and set its combination, and establish access to the facility. We've started putting items in the unit and it is making a difficult process a little easier.

Tyler is one of the best managers ever. We are a nonprofit organization and have been really under the guns lately! This is a great place to store your home or business! We rest at night knowing our fundraising items are in good care. I would store no place else. We have our 26ft commercial truck there as well. Just all in all a good decision for us.

Very pleasant experience. Knowledgeable and friendly. Any questions I had were answered without hesitation. The management never seemed annoyed by my questions or if I ever needed a hand it was always offered and the experience overall was great. Clean place. Will definitely mention this place to others as a safe place with great customer support/service.

Any time I’ve ever needed to store anything, they’re my go to. Especially this last time. I forgot to cancel & called the day after & they were able to completely help me out. 10/10 would recommend to anyone. Always secure & never had any issues.

Tyller, the onsite manager was easy to contact, and very helpful. He does a FABULOUS job keeoung the area clean and safe. The site is easy to access. My interactions with the other "tenants " was positive. I highly recommend this particular storage facility. It is near I205.

Had a great 1 and 1/2 year storage experience. Would definitely recommend this location to friends and family. They are professional, courteous, and they go the extra mile.

Tyler has been such a help. Great experience here.

Inquired about storage options, Tyller provided me with top notch service.

Tyler is the absolute best in customer service with an ability to make a client feel especially important to his company's success with his professionalism, patience, and genuine knowledge, all combined with a quick wit and timely humor for an overall very comfortable experience.

I had a storage unit here between 2018-2020 and am a returning customer presently. Competitive pricing and easy to access. Jeannette has been very helpful.

Tyler was a great help! Thank you

Was a Client for 6 years. Great experience at NW. Tyler, property manager was great. I had several special requests and he always helped find a solution. Would absolutely return!

This place was fantastic! Of course it’s all about the people - and the Tyler the manager went above and beyond to help me out. I highly recommend this storage facility - it’s also conveniently right off a main artery to Portland or south to Oregon City.

What I'd like to say is the manager Tyler is a true professional amiable professional he made this very easy understood my age which is 70 and my handicap retired military I'm just extremely pleased and in fact he reached out when the space opened up earlier than I thought I clearly understand the rules and kudos to Northwest storage** Thank you Tyler the manager***

The property manager, Tyller, has been extremely helpful and great to work with on our requests. Thank you~

Okay first of all this is the best place I've ever stored my stuff in. They are seriously strict on the security of the place. Not a single truck or trailer has been broken into. Which as you know most of these places that is a huge problem but NOT here! Also Tyller is the property manager, he is absolutely the best to work with. Very friendly and has totally been there for us when we needed help with a few things. Thanks Tyller, I'm seriously soo glad we chose NW storage! If you are reading these reviews, looking for a storage and can't decide? Seriously go to their website, book it online (soo easy) and stop your search. I've been through to many of these places to know that this is hands down the best storage facility in portland. 10 stars. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ -Tess and Chad.

Great and easy storage access! Super friendly and helpful staff! Thank you for all your work you do!

I am so glad we chose Gladstone Northwest Self Storage. Tyler in the office has always been outstanding. Thank you for caring about your customers. 😀👍

Tyler is very helpful and responsive, I especially appreciate the fact that he even answers the phone when he's busy doing chores on the property. Great customer service.

Tyller has been very helpful. My automatic payment and he has been so understanding with the issue. I now just have to send him a text and he gets it all updated. He is very responsive when I have had a question or concern.

Tyller has always been very helpful and communicative at Northwest Self Storage..we have only had positive experiences here and feel safe storing our belongings here!

The most tenant friendly, flexible, and accommodating storage facility. Always been great with super fast communication, always incredibly helpful! Clean, affordable units!

Tyller at Northwest Self Storage has been extremely helpful! We have been using this facility since 2020 and have no complaints! Great job to the entire team at Northwest Self Storage in Gladstone! Highly recommend!

I love this storage facility they have been very flexible with me and so kind also a very secure and clean property

I’ve had units at this location for 20 years. I’ve seen several managers come an go some have become friends. The current manager Tyler is really on top of the very few issues that arise. I have never had a theft problem and have always felt safe on the property regardless of the time. I frequently recommend people to rent units here.

Went with this location because they had the best price for the unit size I was looking for. Glad I did after getting some help from Tyller. He was professional and prompt which made the whole process really straightforward.

Great place

Best rates in town.very nice staff.

Tyller was super helpful and nice throughout the whole process! Always quick to respond also. Highly recommend!

Travis/Tyler at the Gladstone location was really helpful!

We recently had a house built that was much bigger than our last and in that time had our things stored with you. My husband and I were treated very well by Tyller and the rest of the crew there. Thankyou!

The team at Northwest Self Storage is great to work with. The location is easy to get to, your unit is secure, the facility is clean, and the team responses in a reasonable time. Would rent from them again. Thank you!

Have been a renter here for close to 20 years...

Friendly, informative customer service ! Clean, nice ,secure facility.

We just bought a house that took much longer than we thought it would. We needed storage between moving out and moving in and NWSS is located between the two. I filled out the rental agreement on line. It was fast and easy and the office staff are friendly.

Clean, safe and friendly staff. Easy access and convenient hours.

The manager Amy was very nice and helpful.

They were ery helpful people working there.I felt safe being on the premises to go through my things and to have my kids with me. Very clean good sized units and they are willing to work with people to the extent of there ability. I would rent here again only thing I would change is the property open hours because 8 am until 9 pm is not enough time for me.

They were wonderful people Judy was fabulous she was there to answer every question that I had I've never rented before and she took care of everything she made me feel part of the family good job guys 😊😊

Very nice lady, very helpful l.

There alright except for not being there during hours

Clean, well kept and secure.

Judy is who we dealt with at the Gladstone nw storage she has excellent customer service and makes us happy to have our stuff stored there.

Judy is awesome! She took the time to show me many options for storage. She is very friendly and accommodating. The facility is clean and well-kempt.

We just moved here and was greeted with care and smiles. Nice place very clean and well kept. Manger is a great as well and very on top of things.

Very friendly and helpful getting my space set up. Informative and kind office personnel, clean office, quick process. I will upgrade this to 5 stars at the end of my storage unit rental if there are no issues!

Amazing staff, complete family vibe kind of a feel, they have always been on top of things. My unit had flooded but they were great at explaining things to me, offered me to move units even just in case!! They were always supportive. I even had a psycho ex who tried to force her way to getting into my unit, but the amazing staff kept her away and managed to maintain the peace. Thank you for all you do, you guys are amazing!1 If I even need another storage unit in the area, guaranteed they will be my first place to go!!

The manager was extremely kind and showed me the units I was interested in. I like the location its convenient for me.

We were looking for a good storage facility and asks a friend and they referred us to this one. The lady, Judy Ballew was very friendly and showed us around and very knowledgeable as answered all our questions!! All your employees, like Judy should be this nice and friendly!!

Judy was great to work with! She is very friendly and helpful. I will recommend this facility to everyone. Thank you Judy!

We've had a great experience and friendly service from Judy and her crew. They have been very helpful and friendly, they actually treat you like family. We've had our storage there quite some time and every time we go there it's a pleasant time. Very enjoyable. Thanks Judy for being great at your job and being a great person. Larry Graves

It's my mom's storage place for year's.

Love this place. I only have one, minor issue with my storage unit. The only time I've been Claustrophobic, was a M.R.I. at hospital. First visit to my storage, I opened the entry door, walked the short hallway to my unit. As soon as I got to the pull up door for my unit, I felt claustrophobic, Panicked, short of breath. I had to run outside to calm down, catch my breath. Strange part is nothing in hallway that would make a person(normal person)feel confined, and claustrophobic. Next visit, same thing. Now, I have to leave the entry door halfway opened to avoid the claustrophobia every visit. This has nothing to do with, or is a negative reflection on the business or employees. Just a weird quirk for the ol fella I guess.

It's a secure storage facility.

Good

Oh such an amazing experience! The manager Judy was extremely helpful! Made the process easy and very smooth. I would definitely recommend this company to all my friends!!

Great staff

Had to pick up my key and sadly put in my 30 day notice because I cant afford to keep paying, and family just moved out so I'll be moving stuff into the house. I will miss my storage unit. Plus it's basically my favorite number for my unit number. Its crazy.

Is what it is

Good value, lots of space.

I went and seen Judy at your Gladstone location for pricing and availability, she kindly took me to see a few different sizes and she help me decide what was best for my needs. I think she was very helpful and went about and beyond to make sure I got what I needed. I will be referring family and friends to this location. Thank you Judy for all you help yesterday.

Great

Nice property.

Friendly, convenient location

Such nice people to work with

This family run business is a great place to use the staff are great!

Great location

Judy is the best!

Have had our unit here since about, I'm guessing, 1993, staff has been very wonderful and sincere.

Have had a unit here since 2005!! Awesome staff!!

GREAT FACILITY AND A GREAT MANAGEMENT STAFF!!