Very respectful staff, neat and clean facility inside and out. The compound is simple to drive in, access your unit without crowding others, and easy to exit the facilities. Very secure and I highly recommend them.

Great location and facility. It was easy to make my reservation online and move right in without any hassle. I used this location to store an older camper, the space was clean, covered, and secure. I've rented from 2 Northwest Self Storage locations (Corvallis and Monmouth/Indepence) and would do so again.

Vary nice and helpful easy to understand and got what we needed

Very friendly and helpful

I greatly appreciate how communicative and responsive Andrea is. I have never had to wait for a response, and I recognize that she attempts to reply within the same business day wherever possible. While I've only visited the facility once, as I live out of town, the property was clean, well maintained, and easily accessible. Though I was quite surprised to get a 34% rent increase after only three months, I don't have any major complaints about the service, location, or facilities themselves. Being in Property Management myself, I appreciate the efforts that Andrea takes to ensure timely and accurate communication regarding my rental space and the efforts of her team to ensure a well maintained property.

Northwest Storage is one of the best places that I have rented a storage they work with you and they make sure that your unit is safe at all times. The site manager makes sure that you are taken care of at all times. Also Northwest is very clean in side and out.

Very easy to schedule online. Staff were helpful and responsive.

Renting, paying, and cancelling the unit were all simple and easy. The space was very clean and nice, and it was simple to access. All around very efficient and good :)

Andrea is great to work with.

UPDATE 7/5/2024 Left the facility today due to an extremely high rent increase. The 60$ increase for a 12x40 covered RV space to almost 300$ a month. Another storage facility right down the road was nearly half that price and one closer to Salem was 80$ less expensive. While the facility is newer and has very knowledgeable staff being the highest price around doesn’t win points with current renters. Would have loved to stay but I can’t understand nor justify that much of a rent increase. Seems corporate greed has taken over after the private owners stepped aside. Great service and awesome facilities. Clean and easy to deal with. I was in and out in less than 15 min. Top notch onsite manager and staff. Thank you for being awesome!!!

Good customer service. Andrea the manager is super helpful and goes above and beyond on helping me and working with me with my storage unit couldn’t be more happier with the service would definitely recommend to others.

This establishment is very clean and takes security seriously. Andrea streamlined the leasing process and made the overall experience very pleasant.

Well maintained.

It was a pleasure doing business with this company, I kept my stuff here for a couple of months and everything went very smoothly. Office staff was very helpful every time I called. Thank you

I have had some traumatic events to deal with and working full time but haven't always got my payment on the card set up for them so they are patient with me never threatening me for the mistake but always ready to go the extra mile to resolve it not even being rude and adding to the stress that I have in my life already that's what people want is to be able be real because real life happens and real people understand...... Thanks for all you do Andrea

Thanks for taking such great care of our little trailer! It’s easy to pull in and out and we appreciate you. We’ve had to call for help a couple of different times for a couple of different reasons and your staff was super fast to resolve. any issues we had.

I have used this facility before and that’s why we came back! Excellent customer service, clean facilities and on site staff is very helpful. It is worth the price!!

Love working with Andrea at the Hoffman Road Complex. A great combination of professionalism, personal and efficient. Andrea is awesome.

Andrea at their Hoffman Rd store in Independence was great to work with. Professional, friendly and knowledgeable. Just terrific.

They were very helpful and took the time to make sure I was happy with my decision.

Andrea was pleasant and easy to work with. She took time to show me a unit which helped in finding the right size and a good price. She made signing up for a unit smooth and easy.

I'd just like to take a moment and give a massive shout out to Andrea. She's been nothing but a pleasure to work with. She's always a pleasure to speak with and she's always eager to assist any way she can. Thank you Andrea.

Fast, friendly and fantastic service. Would highly recommend to anyone who needs storage in the Salem area.

Little bit higher than it needs to be but it's clean a nice

Adrea helped my wife and I a lot with our move from out of state getting us set up with our storage units. She is very pleasant to talk with and helped us through some administrative issues while the company was changing online accounting systems, which is greatly appreciated!

Very clean place

Nothing but great things to say - the facility is clean and easy to access - customer service is excellent and really helpful!

I've been storing items with them for over 2 years, and physically go there once every 1-2 months. Every single time I've gone, I'm impressed. It's very clean inside the buildings and in the driving/parking areas, all the lights are bright and functioning (none blinking!) and provide plenty of light to see inside the units. Very nice smooth floors, and a very nice dolly and door stop are provided. Great fences, landscaping, office hours, responsive, and professional. I've never had an issue with security, billing, access or pests. The doors seem very strong and in excellent condition. The entry and exit gates and keypads have also always been in excellent condition and working order. My only negative would be multiple rate increases, but that's the case for every sector it seems. I would not consider moving units after being here - I can't think of a single thing they could improve.

This facility is very well managed, clean and the hours make it accessible. However, I found another facility within 5 miles that is $40 less / month - that's almost $500 saved over a year. It's just too expensive when I can use the savings elsewhere.

I had difficulty parking.my Rv because if the large beams for the covered parking. Other than that my experience was great

Staff is friendly and very knowledgeable and helpful with all questions and issues. Facility is clean as well.

We store our first travel trailer that we've ever bought here and it's covered and $68 a month is super cheap. I like the security of the storage unit and it is close to home.

Everyone with whom I spoke was well informed, friendly, helpful, businesslike. Due to weather, we haven't been able to begin moving things in, but so far I am very happy with having chisen this place for my stirage needs.

Very easy to set up and pay for the unit on line. Very friendly and helpful person at the desk when finalizing and getting my gate code. Very positive experience! Thank you!

It was a great experience. Very friendly. Great price. Great location. Great staff. Very knowledgeable, which really helps. Great hours! Very clean facilities, even better! I was extremely pleased with the manager and my experience!

My family travels alot so we have had storage units in a lot of places and this was the first time ever that everything was great we had no complaints the hole time we were there BEST STORAGE UNIT EVER !!!!!!!!!! Awesome customer service every time I went to the office or called.

Easy online rental experience, so convenient!!

Friendly staff. Andrea was very helpful. The unit was cleaned just as described. Thanks

Reserved space on-line and I'm not much of a computer person but managed. Went in...in person to view the space and met Andrea. She's a real peach and I couldn't;t have asked for anyone better to be in charge of that place. I think I'll enjoy my visits there. Rob Thomas

Would like to add again that this storage facility is top notch. Management is exceptional, facility is ALWAYS clean, welcoming, and the restroom is open even on the weekends and is VERY CLEAN. You will NOT be disappointed if you choose to use this facility for storage needs. if I ever need to store anything again, I will not look anywhere else.

Great clean facility, with awesome staff and secure grounds!

Thanks for all your help, and attention to detail

Good customer service

Needed a place to store my brand new RV. The customer service I received at this facility was exceptional. Place is very clean very welcoming and lots of room to turn around a big rv.

Friendly and knowledgeable. Professional and easy to work with. I felt welcomed and appreciated as a customer.

Kind helpful staff, great clean facility. I would recommend using them for your storage needs.

Very clean, awesome customer service

Nice, clean units. Management is exceptional. Gates are open with flexible hours and we felt our belongings were safe at this facility.

Nice management, very clean storage units for a decent price

The storage unit was great for short term use while in between places. All employees were helpful and kind!

Awesome facility! Was able to rent short term while in the middle of moving from one place to the next. David was very helpful and friendly. A 5X10 almost fit everything I own as you can see, it's pretty stuffed tight, worked out well though! There was a mix up in billing and Angel had it fixed asap. I appriciate NW self storage very much. Temp controlled inside secure storage, I didn't have to worry at all about break ins or theft. I Highly recommend.

David, the manager of the facility is so pleasant and helpful!Thanks so much for all you did for us!! The facility is clean and new. The security is awesome! We highly recommend them to anyone that has storage needs. Brian and Kaaren McGlynn

Excellent customer service and great new units with top notch security. Thank you!