I needed to get a storage unit and chose this company for several reasons. Proximity to the house and price. Julia was a tremendous help explaining and working with my insurance company to get coverage for the unit.

Very friendly people there i want to leave a bigger review. I've been at this storage for over 5 or 6 years now and i'm ending my day here today. Because I am moving to organ and i'm not coming back for a while.So the people that are here are very kind, very respectful and pleasant

Julia's customer service skills are top notch. I have had a unit at Northwest for a few years now, and things have improved drastically since she started here, and I appreciate it. It’s a great facility with great staff!!

Customer Service rep.was very helpful and knowledgeable. This is the second time I’ve rented a storage unit at this site. I will rent from them in the future if needed.

Great prices! Friendly staff!

Awesome place and pretty fair price as well! The ladies up front were super knowledgeable, nice! Definitely recommend

It was super easy. Online and in person. Great place!

Have a large storage unit here for several months now. Recently have had some issues an thanks to Julia she was able to remedy them an a pleasure to work with. It's great to have friendly, helpful staff to deal with

Julia at the office was SO helpful! I walked in stressed out and flustered, and she was so friendly and kind, I’m very grateful she was there when I needed someone.

Very happy with NW storage. Not uptight like other units. As long as your not doing something illegal or living in the units there cool. Gives you time to relax and sort through your stuff. Staff very friendly! And professional! 🙂

The property manager Julia is kind, knowledgeable, and helpful. This is the facility to rent from, hand down.

Julia is an amazing worker super helpful and informative we would recommend anyone looking for a storage place come here and speak with her for an amazing experience

Julia is the nicest, professional to rent from. She made things very easy and through and I recommend renting from this business to everyone.

Julia was awesome! She went above and beyond to make sure we were happy. Made the whole thing easy on me and my family. Really appreciate her ! Thanks for the outstanding service

Julia in the office is excellent with customer service and so nice and business orientedI just love it when she is there

Julia is amazing, kind & helpful & she keeps this place looking wonderful😊

Julia has been such a blessing and a huge help! And she is always so positive, outgoing, and bubbly! I love working with her every time I go in to pay my bill. She makes it a wonderful and oh so easy experience every time! She is one of the main reasons why I stick with NWSS.😊 thank you Julia! Keep rocking it out and being awesome!!!!!😊👍

Julia is great. Very professional and helpful. I came in recently to sort out a problem with my payment and she was awesome. She was able to get it fixed in almost no time at all.

I’ve been having issues with my security code, Shelby helped figure it out.

I recently rented a storage unit at Northwest Self storage, and it's been a fantastic experience! Shelby and Julia were super helpful and always available to answer any questions or assist with my needs. Definitely a five-star service!

I recently helped my dad rent through Northwest Self Storage and the girls in the office, Julie and Shelby, were amazing!

I am very pleased with the outstanding customer service received here; Julia and Shelby have been nothing but professional and always assisting with a great smile and attitude. Happy to be in business with them and I wish them nothing but peace and prosperity.

Friendly staff

So I needed help finding a storage unit and have never really rented one before. I had quite a few questions and concerns but the two ladies behind the counter were very helpful. Julia and Shelby. Not only did they help me with all my needs and answer all my questions it's they're friendliness and politeness that stood out. As a hotel and hospitality worker customer service goes along way and they were very professional and showed great customer service.

Julia and Shelby are absolutely amazing! They were so friendly and helpful! They made sure to answer all my questions and more! Definitely recommend!

Julia was so helpful! Wonderful customer service!!

They have been pretty good about responding especially email.

These guys are great! I’ve been with them for years and never had any major issues! Super friendly, understanding, and overall good service. Definitely would recommend to others

I have been renting a storage from here for a while now and I would say they are priced well and the location is also great. I also really appreciate the customer service and help from Julia, she has been so helpful and kind! Thank you Julia!

Thank you Julia! And thank you northwest I wouldn’t go anywhere else I’d give 10/10 if I could!

Julia was friendly and made the process of renting super easy. Less than ten minutes to rent. Great experience

Julia was so incredibly kind & sweet. I appreciate all the information & help 😊

Thanks Julia for assisting me with my transfer into a larger unit. You're positivity is contagious and every time I see you you have a smile on your face😁 Ready to help assist in any way you can. You're kindness and smiling face made my day! And Thank you Northwest self storage, I couldn't have picked a better storage unit to store my things in Safely. .💯

Julia was extremely helpful! Great place

Very help ful and understanding office lady. Is willing to work with me on my bill

Great customer service! Nice clean units I highly recommend

Great service good sandwiches

Nice units easy access

I have rented a storage unit here twice now. They are so amazing and responsive. I would not rent anywhere else!

Rick has always been an amazing manager to deal with, great place and even better price!

Need to man your office.

Great customer service

Positive: The staff here are very nice and helpful. The property is fenced in and has a gate code pad for a safe and secure location. There is more space to drive around, which makes it much easier for backing a trailer or RV. Negative: -Different company moved in. -Price still increasing. Increased 4 times since renting a space at this location.

Great place and friendly staff!

Friendly and very helpful, I'll be there awhile.

Been with them for a long time

Rick the on-site manager has superb customer service! Very Accommodating and knowledgeable! THANK YOU RICK FOR MAKING IT WORK OUT FOR US! I would choose this location again if the need should arise in the future!

Rick has excellent customer service. Always very friendly.

Rick was very friendly and professional. He showed me a unit that he thought would meet my needs and let me know that I could get a larger one if needed . Also the price was right.

Rick was a huge help, in getting mee situated and finding a storage unit that was right for me. Much appreciated!

Simple…..Fast…..Online…No office visit necessary……

The gentleman at the counter was super friendly & helpful. The space was clean & secure. I will definitely recommend this place to others!

Easy peasy. Paperless even.

Wonderful customer service. Facility is clean and well lit. Plenty of space to maneuver vehicles.

Very reasonable prices and good customer service

Great staff, very friendly, and helpful, they explain everything you need to know about renting a unit. Great prices too.I really like the ease of being able to get in and out quickly. Also love the security, video cameras everywhere 👍I feel really comfortable leaving my stuff and not having to worry about anything. Also the climate control (Heated & Cooled) is very affordable, lots of different sizes & prices for every budget. I would recommend this place 100% 👍👍

I have had 3 different units. All different sizes and outside parking spots too.

Inside the storage facility is clean the lobby is well decorated the lady who runs it is so nice and helpful she kept the office open for me Just so I could walk in and pay the bill!

Nice and clean

Great place to store your stuff, secure facility and a super awesome security guy

This place has the most affordable storage in the valley and possibly the greater spokane area. They're also extremely accommodating and friendly. Would definitely recommend and return.

Great place and people☺

Just the best place you could possibly have your possessions at. The staff is great and tentative. And willing to work with you in anything. Trustworthy folks!

The manager Jeannine was super friendly and helpful to me.she got me the perfect unit to meet my needs. The price was affordable and the unit was clean and safe. I would recommend this place to anyone needing storage. Thank you so much Valley self storage

Valley Self Storage is a great facility. They have top of the line security, friendly and knowledgeable staff, and offer many options for storage and payment. I have been storing my things there for years and I highly recommend this place if you have a need to store anything. Well, it's been 6 years that I have stored things at Valley Self Storage and just had my things moved out yesterday. The people who work there are so nice and helpful and don't give you any grief about anything. I still highly recommend them for storage needs and would use them again if I should need to in the future. Thank you for a safe and secure 6 years!!!

Friendly staff. Very professional. I will highly recommend this place to anyone looking for a storage space. They are true to their word. They treat you like a human and really care. When I called around for prices the first time I was looking for a storage space, I choice Valley Self Storage based on the treatment I received on the phone and not the price. Thank you.

Great prices, good company great services and great coffee!😉

I have been here over a year. I love these guys. Ive been late a few times and theyve always been understanding. Never condescending. Never rude. And never pushy. Rose Cookie and Blake make sure you have a great experience while signing up paying or any transactions you may find your self in. They provide coffee and waters to clients. Most of all they are more personalized then commercialised.

Valley self storage has the best customer service and sense of humor. The unit and facility was very clean. Very easy access. Very Happy!

Very friendly, attentive, professional, very affordable very secure and helpful. I got a great promotional deal which saved me a lot of money.

Easy and nice storage company. My stuff was completely safe for the year and a half that it was there. The staff is also really excellent and helpful— I’ve even recommended my parents there, and they are now also happy customers.

Randy is super awesome and really helpful. Best guy there for sure!

Our company moved our office storage to Valley Self Storage earlier this year, and the folks here have just been an absolute "top-notch" to work with! Always flexible and willing to help and explain things! If you need a place to store something, give these guys a try!

Best managers

What a GREAT storage company! Clean and safe with outstanding staff 😊👍

Great friendly and personable staff! Highly reccomend this place! Danielle is grrreat!

Management is amazing love her

Great staff and nice units

Great staff!

The manager went above and beyond for me. I believe they care about their customers.

Very helpful and friendly staff, clean and secure units, easy rental process, competitive prices. I would recommed this storage facility to anyone!

They really nice. Very welcoming. Very helpful. So glad we went with these guys other then any other storage units. If you need a storage unit this is the place to go.

Amazing people out of all the storage units I spoke with these girls definitely raised the bar very warm very welcoming humorous and down right amazing words can't express but when it comes to raising the bar Valley Self storage is the bar.

Valley self storage is the best storage unit in town by far! The staff is the bees knees, the units are clean and easily accessible with great rates. I wish I could rate higher than 5 stars! 10/10

They have the best people!!!!!!

Great secure storage with a friendly & helpful manager

Upon our first visit to Valley Self Storage, on a cold day, we were greeted by friendly and professional staff, who welcomed us by offering us coffee. That was an extra nice touch! We were informed as to which units were available and also about the available storage supplies. All in all they were very helpful and honest, but not pushy.

The staff is friendly and helpful. The property is secure and my kids love the free candy. I love that they are happy while I fill out paperwork for my unit. Gate access hours are convenient for a busy person like myself.

I came upon this place earlier today and there was a woman there was very helpful. She was friendly, upbeat, answered all my questions. Easy parking , lots of items for moving or for storage. All prices for storage . Great to see an employee upbeat and smiling

People who work here are very nice...they test thier customers really good!

Great and friendly staff, helped us relocate from their other location. Always used valley self storage while I've lived in spokane.

My mom reccommended Valley Self Storage (after some googling and a driveby to make sure it was the right name and place). From the beginning I could see why. Not only did they negotiate pricing then, they've worked with me when I've had a rough month or simply forgotten to make my payment since. Beyond this already undeniably amazing customer service, they have an annual drawing for gift cards and I have reason to believe they silently participate in other charitable ventures during the holiday season (if not year round) as well. I'll officially have been storing with them for a year this Christmas Eve and I cannot thank the team members at Valley Self Storage enough or sing their praises louder. I am utterly impressed with this business, its people, and the units are also agreeable. Always been able to navigate it during the snow, I've no damages inside (including paper products and eldctronics), and have 24hr contact in case you forget your passcode whatever the hour or day of the week - not that I've ever done this, of course... If you have to chose somewhere else because of the convenience of location, you're missing out. Valley Self Storage is the only storing facility I will use.

Absolutely love this place! Amazing place to do business with! Been with this place for years! Highly recommended!! Staff is beyond helpful and friendly. Amazing prices. And free coffee

When I went and got my unit this weekend and I got the wrong size. Dawnelle got me switched to bigger unit super fast and easy. I also got a cool little flashlight and some candy 😀

Customer service is the best! Convenient location and great prices!

Went in and spoke with Donielle and i could not be more pleased with the service i received. Signing up was easy and cheap.

The office personnel were exceptionally friendly and the units are very clean and well kept.

Chose this storage facility on a whim and - after chatting with Donielle and another employee whose name escapes me - feel I made a great decision. Excellent customer service, affordable rates, clean facilities, and they were great with my four-year-old to boot! Definitely recommended.

Had a great experience with this place, moving in, staying and moving out, and a great staff.... if I ever have to again, I hope they will have room for me, if I need it....

I went all over town and out of all the self storage places I picked Valley Self Storage. Donielle was the friendliest and most accommodating of all the people I encountered. A++

They have the best customer service. Super friendly and very attentive. This is my second time doing business. I couldn't imagine going anywhere else!

Great staff the lady is super nice and funny makes it a great experience.

Nice place. Friendly staff. Helped me out. When funds were low.

I love the owners of valley self storage, plus Donielle is so helpful and knowledgeable and she makes you feel so very welcome. This is a great company to rent from.

Danielle was very helpful and organized. The office was charming and provided us with bottled water (coffee was available at a nice little kiosk). We were able to reserve a 10x10 storage unit on the spot with a nice sign-up incentive, and told about various drawings offered for renters who pay early. We were given a free lock with 3 keys and went to inspect the unit. As promised, nice and clean, easy to access. Happy with the customer service we experienced. Would gladly recommend.

Oh my gosh! What a great experience ! Awesome staff and great units. Would recommend them to anyone:)

Looking for a secure place to store your belongings and to get the greatest customer service? Valley Self Storage is the way to go! Every single time I came in, Jacob was there with a smile and the let-me-make-your-day attitude. (The rest of the staff are very friendly as well) I wanted to come visit my storage unit just because I felt at home here. Don't hesitate to choose Vallet Self Storage.

Valley Self Storage is the Best storage facility in the Spokane Valley. They have excellent security equipment in use. Donielle and Mike are warm, friendly, and very helpful with all your concerns. The place is safe, secure, clean and well-maintained. I rented from them for 9 mos. and I never had to worry about anything. Very safe and secure business. I wouldn't store my assets any where else. Debby Jones

Great facility, great rates, friendly staff! Love this place!

We moved to Spokane from out of state and needed a storage unit. Valley Self Storage was very responsive to our needs. Great customer service!

The staff is extremely friendly, they will always work with you and never make you feel unwelcome. I am definitely satisfied with the service provided.

I have been very pleased with this business. The staff is professional and friendly. Prices are fair. Facility is clean and secure. I would highly recommend using them.

Staff is great, straight forward, helpful, friendly and informative. Office was clean and organized. Storage units are well maintained. One of the best storage companies we have used in the past 20 years.

Very helpful and friendly staff. They offer the lowest pricing for storage around. My husband and I have never had an issue with this company and we will continue to use this business to store our valuables.

The staff is always friendly and amazingly helpful.. Great customer service!!

Very helpful in moving in, clear explanations of my options, offer amenities such as free coffee and faxes, and even encouraged me to call a competitor when I wasn't certain about what I wanted. Looking forward to continuing business with this company.

Great experience again! Atmosphere is warm and welcoming.This is the second time I've used this storage facility and both times I was more than pleased with the great customer service and friendliness of the staff. Jeanine was extremely helpful and friendly and made the experience very enjoyable. I will recommend everyone to use this storage business. :)

Talk about a refreshing change compared to most storage facilities! Amazing staff, very well cared for units and grounds! Excellent security and great rates! I will never use another storage facility! Keep up the amazing work!

The staff is great and the facility is both safe and clean. I have no stress about the safety of my property here.

Very friendly, very informative and decent pricing.

Cannot say enough good things about this self storage facility. We first went to the one on east Sprague. Very nice young man helped us and referred us over to the one right in the valley due to our request for electricity. What a wonderful facility. On site manager, electricity, and surveillance, and wonderful customer service. Who could ask for more? I sure couldn't!

I've had a storage unit with Valley Self Storage for 5+ years. The office staff has always been extremely helpful and friendly!

Love this place!!! They are so friendly and accomaditing. Valley self storage is truly an example of what all buisness should be like

great and lovely people to deal with!!!

From the friendly office staff to the easy access for my trailer Valley Self Storage meets all my needs. Great central valley location. I auto pay which makes thins very easy when I'm away.All in all can't get much better then this.

Staff is very friendly and accommodating. I receive shipments and they handle them with care every time. I would defiantly recommend them.

The team that works at Valley Self Storage is awesome! They're friendly, informative, and generous.... always a bottle of water when you walk in! Great service and great prices! Thanks!

The staff was very friendly and informative. They helped us determine the best option for our needs. We were impressed with the facility. It was clean, well organized and secure which was what we needed. We could highly recommend them to anyone who is in need of storage services. Thanks Todd C Tatjana & Detlef D

Very good customer service. I appreciate that there is someone living onsite to ensure that the families storing their stuff here can easily be made aware if something is going on.

Great convenience in Spokane Valley....I needed storage, access and security quickly. I was helped in less then 30 minutes by freindly staff at this fine establishment. All of my needs and expectations for quality experience in these desires has been fulfilled! THANK YOU Valley Self-Storage!

Friendly and easy to do business with, old school. Drive up units Clean property Lighting inside unit Free lock! a good one Property well lit and secure I wouldn't hesitate to recommend them Thank you Valley Self Storage, for making my life easier! Robert

We have rented both a climate and non-climate controlled unit. The access is easy though well controlled. The people have been great to work with, very accommodating with our delayed move-in. The units are solid and clean. They provide the lock (ours to keep) and we were able to set our own passcode for entry. All in all, very easy to work with and would recommend the main Sprague facility.

Clean and secure, but no light in my inside temp-controlled unit which makes it difficult to see. First time I visited (contracted from out of state unseen)I had no flashlight, assuming there would be a light. But all else is great.

I've used Valley Self Storage for several years now. They are always friendly and helpful in the Office and the hours are perfect for my needs. The rent has stayed pretty much where it started and that makes me really happy. Thanks Valley Self Storage.

The best self storage facility that I have used over the last 20 years. The staff has always been helpful and friendly (both the ones now and the ones that used to work there). They are always trying to make improvements and we appreciate that. Thank you to you all. Will and Angel Mellick

Hello, I recently went to pay my storage, it was hot I mean HOT. at least for me, I take medicine and have to drink plenty of water. that is just 1 of the things I like about valley self storage. i went in and said i need water which i got from her then paid my bill. they treat you like part of the family. always a pleasant smile and a friendly wave. so on top of having clean units and reasonable rates. I can get a cup of coffee, or a bottle of water any time I want it or in this case need it, so, ty for all you do. Kenny

The staff here was very friendly, helpful and accommodating. The process was simple and didn't take a very long time.

We first rented a unit at Valley Self Storage Spring 2013. They promised; and they delivered on their promise. 1. The entire area is kept clean and easily accessible regardless of snow or other weather challenges. 2. The gates and doors work as they should and are always in good repair. 3. The unit itself is wonderful: dry, well built, just like it was promissed. 4. People from front desk, to maintenance to security are genuinely nice people. A GREAT PLACE to store stuff.

Very clean! Exceptionally friendly and helpful! Always quick to respond. They send great reminders about upcoming payments. I love that they have climate controlled units.

Called for pricing and found that the prices were wonderful so we went in to rent the unit. The lady up front was amazing! She was extremely helpful and incredibly pleasant to work with. She even came and checked on us to make sure we had found the unit and weren't having any issues.....in the pouring down rain! Great people and a great experience!

Ease of access, competitive rates, clean units. The staff is super friendly and expedient. I love that they are tech savvy and can email you receipts and you can do on-line payments.

The storage facility is clean, secure and safe. The units are wonderful. The sizes are convenient and the prices are very competitive. The office staff are very friendly and helpful. Their communication with their customers is top notch. I can't recommend them enough. I have been renting a storage unit from them for 6 years now and wouldn't change for the world. Their security provides peace of mind. I know my storage unit is as safe as technology will allow.

There always nice when I come in and always have a smile on there face when I'm there in my personal opinion I've had a great experience with Valley self storage

Great place to store your things!!! Very safe and secure and everyone in the office is nice and very helpful; plus the pricing is great!!!

I've used Valley Self Storage for over two years now, and I wouldn't go anywhere else now. They have always been so polite, and are always helpful and treat you with respect. The candy is a nice touch. Donna Cave

We have been with Valley self storage for awhile and they are always friendly, have goodies for us when we go there. If we leave our storage unit unlocked they are on the ball with letting us know. They let us know if we forget to pay. They always take good care of us. Spokandy thanks Valley self storage for the wonderful hospitality, attention to detail and wonderful staff!! Thank You, From Spokandy Chocolatier

a great storage facility with a great staff. Very helpful and informative

Very helpful staff! I called ahead about 3 weeks in advance for my military PCS move needing a unit. They reserved it for me no issue. When I arrived I was greeted with a friendly face and was for lack of better words given the red carpet treatment. I can only hope my next move will be this easy.

I love Valley Self Storage. They are friendly, welcoming, and I was surprised to receive a "Thank you" card after I rented my unit last year. They provided a great lock when I moved in, and this storage company is very well monitored with an on-site manager, security cameras, locking gate requiring a personal security code. I was hesitant to get another storage unit due to a bad experience in another state where they never bothered telling me my unit was broken into and all my belongings stolen. Valley Self Storage has put my fears to rest.

Valley Self Storage staff are very helpful and kind. They take care of us, remind us when our payment is coming up or if you forgot to pay. They will call if you forget to lock up so you know that your items are taken care of. They always have treats at the office for all of their customers. They are a pleasure to work with and we look forward to continuing to work with them.

Love the staff!!

Definitely the best place to rent from! Amazing customer service that was above and beyond anything I'd ever expected or encountered, great rates, and even free goodies, no need to inquire about anywhere else!

I have been with valley self for 7 years and would give them a 5 star rating . always have been very pleased with the service and staff.

Valley Self Storage does exactly what they say. They welcome you with friendly, professional people who will help answer your storage questions and satisfy your storage needs! Thanks for the help on Saturday ladies.

I have been delivering packages to valley self storage for nine years. They have been very accommodating to getting me the keys to the units which are always kept secure.This helps me to get my job done. The staff is friendly,they have great coffee and chocolate in the office. The office is neat and clean, the outside is always plowed in the winter which makes getting to the storage units easy. Turner Transport Inc.

These guys are the absolute best in storage needs.

I rent a parking spot for my work truck from Valley Storage. The staff has always been friendly and positively responsive to any needs I have had. The level of service, great pricing, and level of security at Valley Storage make it a winner in my book.

Excellent storage facility - very well maintained, very clean and friendly staff!

Always friendly and helpful. We use the outdoor RV storage and we've been extremely happy with the service as well as price.

I have had a storage unit now for about 3 years, I only rent it for 5 months to store a car in for the winter. The office is easy and friendly to deal with when ever I come back in the fall. They also have a truck to use to move your items. I have not needed one but it is nice to know about if you do need one. It is also very secure. You cannot get in unless you have a security code.

Valley Self Storage is an A+ facility! When my mother unexpectedly passed away we turned to Valley Self Storage and was very pleasantly surprised by what we found. A clean, well-managed property where we were treated as if our business truly mattered. It is refreshing to find that level of professionalism and customer service at a self-storage facility. They definitely go the extra mile! The security is very evident and the staff always goes out of their way to make sure that we had what we needed for the move in and when changing units. They even have a FREE truck to use! We recommend them whole heartedly to anyone needing to rent storage. We will definitely use Valley Self Storage again!

This is the best storage unit facility around. I did my research. I chose a climate controled unit because I spend a lot of time going in an out of mine. It is very safe and having a person living on site makes me feel even better. They are always so nice and very accommodating. Even the other people who store there belongings there are nice. They have great incentives too. I already won half a months rent free for paying early and getting my name in a drawing. Very good rates for what you get!

I have been doing business with Valley Self Storage for over 2 years and have used other storage places in town prior that do not compare. The personal service and ease of operations that they provide have made running my business a lot easier. All of the staff are very helpful and make doing business with them a pleasure. I have recommended Valley Self Storage to my friends and business partners.

The folks at Valley Self Storage were most helpful, knowledgeable, and considerate. I was very impressed with all aspects of their business, and would not hesitate to recommend them.

I was really helped out of a stressful situation. They were professional and seemed very friendly. I was moving my belongings from Seattle and found myself with a too small unit at the uhaul. I called Valley and they reopened their other storage facility that had a unit that was the correct size. Not only was it big enough but I got to come in and get cold bottled water for my helpers and candy for my kids. Thank you for staying late and coming to my rescue. Excellent service is good to find. We loved the free pizza too.