About this Facility
iStorage Self Storage Facility at 745 Hwy 231in Laceys Spring
About this Self Storage Facility on 745 Hwy 231
Are you in search of a self storage facility in Laceys Spring? Look no further than iStorage’s facility at 745 Hwy 231 for your storage requirements! Our facility is equipped with an extensive range of features to cater to all your storage needs. Conveniently situated near the neighborhoods of Old Rasson Spring, WhitesBurg, and Grand Lake, accessing your belongings will be hassle-free. Get in touch with us or reserve online now for top-notch self storage service!
At iStorage Self Storage, our climate controlled storage units are designed with the goal of maintaining a stable temperature environment. By aiming to prevent extreme temperature volatility, these units are ideal for items like musical instruments, fine textiles, and other sensitive goods. If you have belongings that could be affected by temperature swings, these units offer a suitable solution to help keep them in optimal condition.
At iStorage Self Storage, we understand the importance of safe vehicle storage. That's why we offer various vehicle storage solutions, including spacious parking spots and covered parking units. Our parking options can accommodate larger vehicles, like RVs and boats, and are available in both covered and uncovered formats. The covered parking units offer a space for added protection. No matter the type of vehicle, our storage options are tailored to keep your valuable assets secure and conveniently accessible.
At iStorage on Laceys Spring, your peace of mind is our top priority. We take pride in providing security measures that aim to maintain a safe environment for your belongings. Our facility is equipped with on-site security cameras, electronic gated access, a fully fenced facility, and well-lit areas. We understand the value and importance of your possessions, so we go above and beyond to maintain high-security standards at iStorage.
Storage Unit Sizes
Small Self Storage Units
Small Self Storage Units come in sizes such as 5x5, 5x10, and up to 5x15, catering to various storage needs. The 5x5 unit, ideal for those with less to store, can accommodate items like a dresser, a small bookshelf, and several boxes, similar to what you'd store in a small closet. For those with more to store, our 5x15 units are like a walk-in closet, spacious enough for a sofa, mattresses, and many large moving boxes, perfect for items from a one-bedroom apartment.
Medium Self Storage Units
Explore our Medium Self Storage Units, from sizes 10x10 to 10x15. The 10x10 unit, about half the size of a one-car garage, can easily store two bedrooms' worth of furniture – think nightstands, bedframes, mattresses, dressers, and a mix of medium and large moving boxes. Need more space? Our 10x15 unit, similar to a small one-car garage, offers ample room for three bedrooms' worth of items or everything from a medium-sized apartment.
Large Self Storage Units
Large Self Storage Units in sizes 10x20, 10x25, and 10x30 are designed for more extensive storage needs. The 10x20 unit, as spacious as a standard one-car garage, can store belongings from a small house or multi-bedroom apartment, including entire sets for living rooms, kitchens, and two bedrooms. Moving to a 10x25, you'll find it comparable to a large one-car garage, perfect for a car or all the furniture from a medium-sized home, such as bedroom sets, appliances, and complete living and dining areas. The largest option, the 10x30 unit, is about the size of a one-and-a-half car garage and provides ample room for everything from a 5-bedroom home, including large appliances, TVs, various sofas, dining sets, bedroom furniture, and several large boxes.
Garage Self Storage Unit
Garage Self Storage units are ideal for storing vehicles like cars or smaller modes of transport. These units provide plenty of space available, not just for your vehicle but also for additional items if needed. The larger 10x30 option is especially suited for those who want to store personal belongings along with their vehicle, offering a comprehensive storage solution.
iStorage Self Storage FAQ
Do I need Insurance?
Yes, insurance is a requirement for any storage unit. If you have homeowners or renter's insurance, it may also extend to your storage unit. Please check your coverage with your agent to see whether storage coverage is included or can be added to your policy. If you do not have your insurance, we require SBOA Tenant Insurance for your items. It is recommended that customers utilize our plan even if they are using their homeowners or renter's policy, as it prevents your insurance premiums from going up in the event of a claim and pays out prior to insurance claims.
Is Month to Month Leasing Offered?
All leases we offer are month-to-month. Whether you only need storage for a month or longer, there is no need to sign an additional lease to accommodate a greater need. Stay for as long as you will need storage without fear of lengthy commitments. While you are welcome to utilize your storage unit for less than a month, prepayment of one month is required and will not be prorated if your use is less than one month.
What documents do I need to reserve a storage unit?
A valid driver's license or Government-issued photo ID is required to rent a unit.
Is There Anything I Can't Store?
Certain items cannot be stored in your storage unit at ANY time. Here is the following list of things:
- Perishables
- Food Items, including canned/sealed goods – even water bottles
- Animals
- Stolen Property
- Hazardous or Flammable Materials
- Drugs
- Explosives/Firearms/Ammunition
- Unregistered Vehicles
- People/Yourself, i.e., seeking shelter from a storage unit
- Anything Illegal
How can I pay my rent each month for my storage unit?
We offer many convenient ways to pay at our locations: automatic payments can be set up, credit card, check, and cash; online, in-person, and phone payments.
What is the difference between access hours and office hours?
Access hours are when our customers can access their units and either load or unload them. Office hours are the hours our office is open for business. Things that you may need during office hours include rent payment – should you opt to pay in person – purchase of additional moving supplies, and transferring or vacating a unit.
Reviews
Mary Ann is absolutely incredible! She goes above and beyond, is kind, attentive, and genuinely cares about helping others. Her dedication and professionalism make all the difference. Highly recommend!
I would highly recommend renting here now. The new manager Mary Ann is highly knowledgeable and professional. She will bend over backwards to help you out. She is a joy to work with.
Rental process was very easy. Mary Ann, at my facility, was so helpful in finding a suitable spot for my travel trailer. Highly recommend.
Mary has great customer service She is very kind and polite She has the Lacey springs store looking great ..
Great experience, the process was simple
Very easy online experience and very easy rental in just one phone call they make it convenient. Thank you I storage
Great storage place has fence and cameras up very nice staff
They have a nice place. Very clean. With friendly ppl who work there.
Have had storage unit for about five months, the grounds have always been clean when at unit. Management has been great.
Good company professional and easy to deal with. Clean unit good price.
Great customer service. Friendly. Secure location.
Jeremy is awesome super nice and super friendly and extremely helpful. Highly recommend.
Jeremy! great experience helping me with prices
Jeremy was very helpful and knowledgeable. He is a true asset to this company. Well run and clean facility, highly recommend!
This place is awesome and more than accommodating. Thank you for all your help Jeremy
Excellent service and professionalism. Eager to assist in locating the best unit to suit my needs. I would highly recommend your company. Jeremy was the person I. Worked with at your facility. I’m likely to rent a Second, and probably third unit soon. Thank you.
Clean & professional. Nice units with a friendly staff.
Jeremy was amazing! Helped me more than I ever could have asked! Would recommend this place to anyone!
Jeremy is awesome! The place is always clean and seems super safe.
Thank you so much Jeremy for coming to the South Parkway location and helping me get everything set up!!! You made the process easy, and you were so kind. I appreciate you for going out of your way to help your fellow colleagues and myself, all with a smile on your face and in your heart.
So I had an emergency and required a storage unit on a sunday I was able to call and set it up. The call center made a slight mistake with my lease agreement. I went into the office, and Jeremy and Justin both immediately jumped on the opportunity to help me resolve my slight inconvenience. They were both extremely professional and courteous. I was honestly amazed by the speed of the correction, the apologies for the mistake, and the professionalism of the representatives.
Jeremy was great!
Good storage place need better elevatots
Ofcourse guys once again David rocks!!! Great service so far..
My husband and I are relocating and David did an exceptional job helping us find the right fit for us. We were coming in late and he was very helpful and accommodating so that we were able to transition easily without hassle. David provided the best customer service I have ever had. He went above and beyond and we are so pleased. Istorage has a great employee that they should be thankful for we sure are. Very pleased!!!!!!
Great service, the manager was helpful and really polite! We really enjoyed working with him, David!!
David is super helpful and just a delight. I had a smooth pick up and drop off with my Uhaul rental.
David called me to be sure I knew where my unit was located very quickly after I reserved it. He was professional and kind. Thanks David
David was very helpful. Showed me available spots and then set up the contract. Great experience.
David is the best employee I ever worked with at iStorage. He definitely goes above and beyond to accommodate each customer and treats them with respect. I definitely recommend coming to this location and solely asking for David to accommodate your needs. Great job at hiring a fantastic employee!!!
Great management that work with your needs, whether time or space or perhaps unique items for storage. Well protected. Kept up with pride!
Great experience!! Excellent service, clean environment, and smooth process.
The people were freindly and the place was clean I give 5 stars
I had a wonderful experience. Leslie and David were excellent and provided the best customer service I’ve had to date. Would definitely recommend.
This is my 2nd use of iStorage and both times have been simple and quick to reserve online and you save money. Our first iStorage unit was an indoor, climate controlled environment that was super clean and well maintained. The 2nd is an outdoor parking area. I highly recommend iStorage for any of you future needs.
Lesley was very very nice.
Very good service from a very nice and knowledgeable lady.
Friendly and knowledgeable staff. Good inventory options. Convenient location near the river.
Amazing! Leslie was both professional and personable. Great prices, secure unit, and felt like family!
Leslie is awesome. Thank you so much she was very nice.
I got the pleasure to do business with Leslie my first time using iStorage in Lacey's Spring. All I can say is that she made the experience so easy for someone to get a unit from the cushion of a vacation. Leslie has got all of my paperwork in line for me and made everything so convenient to where I could sip my mimosas with the peace of mind to where I didn't have to worry about anything. If you need a unit Most definitely check them out and ask for Leslie at the front desk! You can't go wrong with the rates and the excellent customer service that is provided only at iStorage in Lacey's! 10/10
Very nice lady running the show here... Very helpful ... You need storage for anything... Go see istorage in Lacey Springs... Thanks
Great service from Leslie. Definitely would recommend istorage.
I have used iStorage multiple times now and have yet to have a bad experience. Most recently, I had to deal directly with the manager Leslie, and cannot say enough nice things about her and the help she provided. If you need a nice, reliable place to store your belongings, you can’t go wrong with iStorage in Lacey’s Spring. Great prices, friendly staff and management, etc.
Sarah and her staff are amazing. Super clean units and very safe/secure. I no longer need storage but I will be recommend iStorage Lacy Springs to anyone in the area. I may even store my RV there :) Thank you guys! Have a great autumn.
Sarah greeted me with exceptional service, she was very professional and friendly. 5/5!
They are very helpful and affordable. The facilities are usually very clean. That makes me very happy to consider them for 5stars.
Nice people
We're moving here from Texas, and Leslie has been great, both over the phone and in person. Couldn't ask for a better experience. Thank you so much
Sarah is great! She’s very helpful and willing to work with tenants.
Facility is fantastic and the staff are extremely friendly and helpful! They made me very comfortable with placing my items there for storage! I will reccommend this facility to everyone!!!!
Sarah and Leslie were great to deal with and always meet our needs. Thanks!
Leslie and Sarah were great amazing customer service!
Leslie and Sarah were amazing super helpful and knowledge ! Will be using the services again due to the great customer services!
Very friendly and helpful staff, safe place to store vehicles and belongings.Highly recommend to anyone needing to park a vehicle.
Sara was absolutely 100% helpful. She worked so well with me. I couldn’t leave work until 5pm and she emailed me my application to fill out. So that way I could have everything in line by time I made it at last minute. She even offered to stay a little late to help me. I was able to get a unit the same day just from her working with me about my situation. I would definitely recommend letting Sara help you get a unit if you need one. She was beyond friendly and beyond nice. I would recommend anyone to do business with Sara. -Will
Had a bit of a rocky rental due to a number of external factors, but the staff were super helpful, accommodating, friendly, and kept me in the loop throughout. Fantastic service & staff made a long day a little easier.
Sarah was super helpful and even gave advice on how best to set up my belongings for storage! Had a great time and experience!
The ladies at Istorage at Laceys Spring, AL are awesome. Thank you Sara and Leslie for all your help
Sarah was so helpful in completely my pickup. I will definitely be back to this location for my next move
Worked with Sarah at this location on getting ready for a move and she was excellent to work with, would recommend calling in and asking for her!
Sarah Coffee was an amazing help and awesome service keep up the good work and Merry Christmas 👍👍
Leslie and Sarah are very helpful and professional. They will help you find exaclty what you are looking for. Store was very clean and up to date.
It was very easy to get a unit the size that I needed. Sarah was a great help. I highly recommend using them for your storage needs!
Sarah was so great to work with! I rented a UHAUL trailer to move and she was very helpful with everything I needed. Answered all questions professionally and explained all the details of the rental clearly. Would definitely recommend renting from her!
Sarah was fantastic! She’s so professional and friendly. We moved our RV here from California and she found a great spot for us at a great price. Love the customer service.
We have rented a storage unit from our local Istorage facility in Lacey’s Spring, AL. We are satisfied with the professional and helpful staff! The units are clean and up to date. Thank you again Sarah for all of your help!
Sarah at iStorage was very friendly and helpful. The units are clean and easy to access.
Sarah was super helpful and informative, showed me the property and got me the exact unit to fit my needs!
Sarah was great service in Uhaul rental.👍👌
Fast friendly service, facilities are very clean and easy to get to. Highly recommend .
Hands down the best storage facility around. The staff is courteous and professional and they went out of there way to make sure I got exactly what I needed to store me equipment. The prices are great and the piece of mind of knowing my gear is always safe gives me a better nights sleep. Thanks iStorage!
Great experience. Sarah was so much help and made sure we had everything we needed with our move. Thank you so much Sarah at istorage.
Sara is very helpful, this storage place is reasonable and convenient.
Sarah was a big help in finding the correct unit for our needs. She took the time to walk my wife and I around to look at multiple storage unit sizes. One of the most honest and genuine ladies I have ever met. Thank you very much.
Sarah is so easy and helpful to work with. Thank you for a great rental experience! (Our 2nd time at this location)
I was looking for a great place that is secure and had my requested unit size and Sara was able to set me up as soon as I walked thru the door. I highly recommend this place for your storage needs!!
Sarah was very helpful and fast with my Uhaul rental.
Sarah and Taylor were such great help with check in and picking up our truck. I highly recommend choosing this location instead of somewhere in Huntsville. Easy in, easy out, always helpful and quick. Thank you iStorage!
Met up with Sarah and she was just a wonderful help. Showed me storage units that fit my needs and helped me through the process of leasing one. So polite and friendly. The facility is great, even though they have a large facility, I think they are going to need more space because it is getting full. Great location for everyone south of the river. I would recommend this place to sore your extras if you are looking for an up to date and very clean storage facility.
Sarah was extremely helpful. Process was fast, easy, and seamless. Pricing is on point. This is the second time using them myself
Sarah was very sweet! She was also super helpful with getting us our uhaul!
I came in and bought some boxes. Sarah was a great help in finding 5he right boxes for my needs. It you need to move and need materials to move with go see Sarah! I will be back!
I rented a U-Haul from here and it was a very seamless and effortless experience. Great service from the staff!
So very helpful. Clean and neat. Love the security they provide. Easy to do business with. Would highly recommend
Sara and staff did an excellent job of handling all my storage needs. Thanks for a great employee
Sarah is very helpful. The property is very clean the people friendly. I would recommend this place always. Come see Sarah she will take care of you!
Had a great experience. Sarah was always very helpful. The location was convenient and the facility was well kept and secure.
Sarah was amazing! So helpful and has a wonderful Personality. She made my daughter and I feel right at home and made the whole process a breeze! :)
Sarah is such a lovely person! She does a great job explaining the facility and features. I would recommend this place to anyone!
We were in a pinch and needed help to figure out how to move on a day’s notice. Sarah helped us out with recommendations of what we would possibly need for the move. She seemed very trustful and the pricing was very reasonable. I’m happy Sarah was there to help us out.
Sarah Coffey was very helpful on renting our truck! Excellent service!
The staff was very attentive and helped with all our needs will definitely recommend this place.
Sarah did a great job checking me out and getting me a rental for uhaul
Great experience !Sarah was very helpful and kind I would recommend Istorage and there services to anyone
Sarah is very informative and polite. Made our visit a very quick and pain free experience
Sarah was my attendant. Everything went very smoothly.
Great, really great
The team made it painless and was very consultative in addressing my concerns with backing my camper, they were diligent and thorough even the young woman that was training was very professional... Great rates and better service.
The representative was extremely helpful and caring.
Your property was clean, well maintained. Sarah C. Was great, she was very knowledgeable, friendly and helpful, even saved me money. I will be a loyal tennant with you guys because of Sarah's attentiveness and customer service. 5.5 stars for Sarah Coffey and her amazing G.M. Michelle..... great team
Fast, friendly and efficient check-in. Convenient location. Good equipment.
Sarah is awesome. She helped me greatly.
Sarah is amazing. Helped me greatly. Thanks so much
Good service
Sarah C was awesome!
So it was a little strange with the current corporate rules, can't get closer than six feet, having to throw pens and paperwork to and fro but Sarah Coffey did an amazing job. She got me squared away on my storage unit by checking the size I needed, providing pricing as requested and getting the job done quickly and efficiently.
I was in the area and was interested in a unit and went in and spoke with Sarah. She gave us some options and how much we would be paying a month. I told her that I would keep this in mind. I wanted to just let you guys know that she was so professional when talking with her. I didn’t feel like she was trying to be a pushy salesman and I appreciate that. Overall the experience that I got was awesome and want to say good job Sarah and keep up the good work..
Recently I went to the IStorage Office to see about a storage unit for some furniture. The two ladies in the office Sarah and Sarah were extremely helpful .... showed me the unit ,explained all the paperwork quickly and answered all my questions. The staff there is very helpful!
Sara was extremely helpful and knowledgeable! Will definitely return. Overall great experience.
Awesome Sauce! Great place to place your valuable items when you don't have space at home. Sarah Coffey was fantastic! She assisted me with determining what size I would need for storing - she was gracious, answered all my questions (and I had a lot) and took me to the actual spot to see where my items would be placed plus the price was reasonable. I would suggest this place TO EVERYONE! Thanks again for a great experience!
Rented a storage for here and the facility was very clean and staff was very helpful. Definitely will recommend this place to friends.
Great experience, no hassle, wonderful customer service
Sarah was super nice. Ended up not getting a unit but I may in the future
Friendly ladies working here. Always clean when I go in.
Great service! The two Sarah's are super nice!
This place is amazing! The customer service from the Sarah’s was absolutely phenomenal. Although I did not purchase a storage unit, I will highly consider iStorage simply because of the friendliness of the workers.
I needed to rent a Uhaul trailer to do some home improvements and this particular location had the trailer I needed. I scheduled the rental via Uhaul's website the night prior and came in during the next morning to pick up the rental. My first impression of the facility upon driving up was that it looked clean, well organized, and secure. When I walked in, I was surprised how organized and clean the office was, and was also pleased with the view of all of the cameras monitoring the storage units and the facility grounds. As far as the rental went, everything went super smoothly. Sarah was knowledgeable, quick, efficient, and nice! I've rented a few Uhauls in my life being prior military and this was by far the nicest and smoothest rental I've ever done. The facility impressed me enough during my visit that it'll be the first place I pick if I need to store my boat, trailer, or rent a storage unit. Thank you Sarah!
Great the lady took us showed is the bay an explained everything very well
Sarah, the manager was most accommodating for my last minute rental. The process was easy and certainly understandable. Would highly recommend using istorage in Lacey’s Spring!
Great very helpful
Great very helpful
Excellent service! Very helpful staff! Went the extra mile to help our family! Thank you.
Sarah was extremely helpful I use I haul to move office furniture For my office locations . This will be this first place I call every time for Uhaul or storage facility . I hope Sarah is with this company for a longtime She is very experienced and makes it very no hastle
Sarah was amazing highly recommended!!!!
A neighbor recommended IStorage just south of the Tennessee River for RV and Boat storage and I couldn't be happier. Sarah, the manager, is wonderful and went out of her way just before closing to show my wife and I around the facility. If you are close to South Huntsville this is the storage place to be.
Sarah
It was amazing such kind people and great service thanks to Sarah
They are always so friendly and helpful and have great prices
Great customer service. Great rates. Easy to work with. 10/10 recommend them every time for your storage needs and u haul needs.
Clean, efficiently processed, and polite service.
Very quick and easy process. All around great customer service and experience.
I was in the area and needed a U-haul. I walked in without a reservation and Sarah provided the friendliest service. Sarah processed me in minutes and I rented the U-Haul I needed. Thanks Sarah! Dr Rebecca Howell (general dentist -Huntsville)
Pay on my storage rental
Sarah was awesome, got me set up with the perfect storage unit and was super fast about getting everything set up..
Friendly staff! Quick and efficient service
Seamless experience from beginning to end. Sarah is extremely helpful and explained everything clearly. There were no unexpected surprises or fees. Everything was upfront and to the point. The climate controlled unit is clean and sufficient for my needs. Thanks!
Sarah was very nice and helpful with advice on our unit. I would recommend istorage to everyone
Nice clean facility. Had just what I needed. Thanks for the help!!!
Smooth and convenient.
I used this facility for 13 months and never had a problem with anything. The staff was always kind and courteous and the spaces were clean. I liked the fact that it was climate controlled so that my personal belongings were kept safe. The security was also great. No one could get in without there personal code. The lot was also clean and easy access to each storage space. I would highly recommend them.
Sarah is a wonderful, friendly person. It was a great experience! Good value!
Very pleasant manager. Had the exact type of storage unit my wife was looking for
Courteous, helpful staff!!
Rented a Uhaul to move my things out of storage. Sarah was very helpful in reserving and renting the truck I needed.
Service was great, Sarah was very nice and helpful.
The lady was very helpful, and went over all my options. I was in and out!
Good location, nice appearance 😊
Sensuously the best kept secret just across the Tennessee River. Staff is always beyond friendly and helpful with truck rentals.
Was very good experience the lady waiting on me was very patient and answered all my questions - would recommend this storage facility to anyone Bob Upton
Sarah was prompt, courteous, and knowledgeable. Our rental is clean and seems to be very safe.
I had a great experience when I checked in. The lady was very helpful! I feel like our items are very secure!
Clean, efficient, prompt on repairs if needed.
Nice staff. Quick and helpful. Definitely recommend.
Our transaction with renting a space for our new RV was completed in a most helpful, professional and expeditious manner. The storage area appeared to be secured and staff were alert to those coming in and going out of the facility. Would highly recommend this IStorage facility.
Great customer service!
Leeann is great! 👍
We originally had a reservation with the iStorage further up the road in Huntsville but their units have a huge lip and we couldn't get my classic car that is being restored into the unit. We went to the iStorage in Lacey's Spring and they were able to help us out right away AND we could return our car hauler from UHaul to them. Great customer service, would recommend!
Great staff. Very helpful. We rented a UHAUL from them about 2 months ago and was very pleased with our experience.
Excellent service and location
FANTASTIC EXPERIENCE! I have been storing my personal items here for over 10 years now. The location is clean and safe. The staff is very friendly and always trying to make storing there great!!! Love this place!!!
We just had a major move with many moving parts. Everything that we had requested - 26' truck, standard dolly, appliance dolly, and several bundles of blankets were delivered as promised. My move also required an additional storage unit provided by iStorage. Lee Ann Williams, the Store Manager was exceptional in handling of all matters with my move. She could not have been any more helpful. It was a pleasure doing business with her!
Very good facility with a great staff would recommend to anyone
I just wont to say ,Thay are very friendly, and helpful to suet you for what size storage unit or u hall you need, there units are clean ,and meet your needs very well. I would recommend them to any one that needs there services. All so look forwarded to using them in the further if needed.
Extremely helpful staff, very convenient location, very clean, new facility.
Extremely helpful staff, very convenient location, facility is new and very clean, we are going to enjoy parking our motor home there for storage.
The staff is very friendly and efficient. Property is clean and well lit.
Great facility and friendly staff. Love the individual gate access codes to get in and out.
Property is totally fenced with plenty of lighting and security cameras. Property manager was friendly and knowledgeable. It only took a few minutes to complete rental process. I like the individual pass codes
Excellent service! I didn't have to spend a lot of time with the rep, was in and out within 20 mins.
They have taken good care if my stuff for over three years. Lots of options for payment. Reasonable prices. If you gotta store stuff, consider them.
Good storage units. Very clean facility and secure. Staff nice and helpful.
Super clean & limited/gated access
Becky at I storage in Lacy Springs, AL was extremely helpful and knowledgeable is assisting me with my storage needs. I was impressed by the newly renovated location and the cleanliness of the inside office area. The gated entrance was what I was looking for and after going over prices with Becky I was shocked at how affordable it was even for a climate controlled unit. Rest assure you can have confidence in knowing your storing your items in one of the best storage facilities in Lacy Springs/Huntsville, AL
LeeAnn and Becky are awesome! love renting from there!
Clean and secure facility! Great place for storage.
Becky and LeeAnn are professional and friendly. The property is always clean and secure.
Overall we had a good experience reserving and moving in. The facility is clean, well lit, and seems safe enough that I wouldn't mind going by myself or in the evenings. The onsite manager was very sweet and helpful. She had our unit open and ready for us to help us find it which was great. The only reason I didn't give them 5 stars was that I had a few issues with the call-line. They were having computer issues and it took quite a while to reserve the unit. We got disconnected multiple times and had to repeat information over and over because the computer kept shutting down. They were very apologetic and always called back promptly. I'm sure this was an isolated issue and I thought they handled it well considering it was frustrating for them as well. I would definitely recommend them to friends.
Becky was so helpful answered questions and even helped me with my baby.
LeeAnn and Becky were so helpful, professional and thorough! They answered all my questions; walked me through the items I needed to store to help me decide on the size unit I needed; made the requested follow-up calls; had all my paperwork ready when I arrived (because I was trying to get out of town) to expedite the process; and took me to my unit so I would know exactly where I was amongst all the buildings which look alike. They did an EXCELLENT job! Thank you! The facility is clean and safe, also. I highly recommend iStorage!
Great place, great people, thanks for all your help!
I just started renting last month and so far so good, very clean units and professional people.