Kim is the person for any help and a great and friendly thanks kim for helping me to get a storage you couldn't ask for a better person love her thank you

Kim was a great host. Customer service 10/10. Leaving istorage but if I had to recommend storage to anybody local of this establishment this would be the 1 to go to.

I had wonderful and respectful help from Kim I’ve been give much expensive place but , they made it work for a emergency situation I appreciate there time I recommend this place

I like my storage items being safe, really clean, safe place Kim is really great she helps when I have questions and concerns, amazing person

Kim was very helpful throughout my rental. The storage area was clean and kept secure.

Customer service is great, the property manager Kim is wonderful.

Awesome clean accessible pace with Indoor vehicle storage. Great staff.

Very nice and friendly. She is a great person.

Kim was so helpful and very willing to accommodate our unique situation

Kim was a great person to work with. Helpful everytime I needed assistance. Great rep for the company!

Fantastic location and service! Thanks Kim

Nice facility, Nice people. Great service!

I have used this place since 2021. Kim is super friendly and she let me know how I could get the best rate on my unit. I’d definitely recommend them if you need storage!

Kim is so helpful and very knowledgeable

Kim is a pleasure to work with. Professional and courteous. You are lucky to have her as a frontline representative.

Kim is very professional and excellent to work with. Would highly recommend her and the storage facility to everyone..

Best price around. The manager Kim is friendly and easy to get along with if you need anything!

Kim was very helpful. She was on point during our whole stay there. The dog on premises was a plus too.

Kim was fantastic, I had a 10x20 storage space and a 10x10 space for several years; quick responses to questions, and when I was done quick and easy cancellation - thanks Kim!

Great place to rent. The manager, kim was great to work with and went out of her way to help us, she made us feel welcome and I highly recommend renting a unit from her if you have short term or long term storage needs. Thanks Kim!!

Kim was absolutely wonderful! She helped us get the best deal and had us all moved in quickly and easily!

Kim made my experience extremely easy. She was very knowledgeable and professional. I would definitely recommend others to store at this location.

This storage facility was very helpful and accommodated my need for storage. I’d recommend that you look into their services… 😇

They are friendly and professional and did all they could to help us out they have great prices and treat you right couldn't ask for better people

Been using iStorage on Castle Drive for many years. They have always been most accommodating for any issue. We will continue to use iStorage until our need is no longer there!

Miss Kim Laney is Great! I will give her a five star review every single time!

Amazing no hassle rental. Spacious, clean, and awesome management. Would recommend to anyone needing a storage facility.

Bitter Sweet leaving because Kim was so nice to work with and always dependable/available when when I had issue or questions.

Ms.Kim is very sweet & She worked with me on getting my storage unit !!! Thank you Kim & God bless you

Miss Kim is super nice and extremely helpful. She made the renting process seamless.

Kim was great! Very professional and helping. Highly recommend! Andrew Miller.

Storage facilities met all of my needs. Staff at this office goes above and beyond to be helpful. I would highly recommend this storage facility.

I was attended by Kim Laney on getting my Storage and she was so helpful. She always is willing to help and she was very patient with me when I was trying to speak English as a foreign person. I definitely will continue using this service with iStorage.

This place was awesome great prices unlink those other units around Madison I storage has good prices and Kim Laney was fantastic! great lady!

Kim is just an amazing person. She has good energy every time I pop in to see her and all around an amazing and great person.

We got a unit real fast no hassle Kim was fabulous and very sweet 110% would recommend

Kim is great! Good location and services!

I absolutely love this storage location. Ms. Kim is so sweet. I’ve never had any issues. It’s always easy to access and I appreciate the additional safety measures taken.

This storage unit was affordable and extremely helpful! The customer service has been amazing the entire time I’ve been there and the access until 10pm is so convenient was my changing schedule. I made a mistake attempting to access my unit my final month occupying it (call it pregnancy brain lol) and the property manager was so helpful, patient and not judgmental at all; she was truly a blessing! I will definitely be recommending them to any friends with storage needs.

Kim is always very friendly when I go. I would recommend anyone go here that needs storage.

The staff of this location makes the difference that sets this location apart. Kim could not be more helpful and professional. A recent problem caused by a hiccup in my bank's bill payment system was quickly worked out. She sees a way to make things work which helps her customers continue to be loyal.

My family and I have been customers at this facility for over 10 years. It has gone through a name change or two since then but the service has always been outstanding. Over that time there have been a few problems but the staff has always been attentive and made sure things were resolved to our satisfaction. Today I was checking into a larger unit and Kim, the property manager, took the time to make sure I understood all of my options and helped me make the best decision possible. My fees are lower with the new, larger unit, she made sure that there was sufficient flexibility in the transfer terms so that I can move without fear of weather or needing to move work commitments, and she provided a lot of useful information about what to expect after the transfer is done and signed. My family and I are happy with the services and support Kim and her team offer. They are, in my experience, Veteran and Military friendly. If you are looking for a storage space, I recommend that you check here first, assuming it meets your needs for proximity to home and such.

Best place ever Kim is very helpful and sweet

Great service , Great storage Facility . Ask for Kim , she’s very helpful !

Excellent service never had any problems with them

Fast, friendly.

Tangie was extremely helpful and made renting a unit quick and easy

Kim was super helpful with setting me up with getting the storage unit. She and her co-worker did the paper work in a timely manner and answered all of my questions with a smile. Thank you ladies. Grill & Smoke BBQ Store LLC. Patrick Pearson

We had my diesel truck stored there for over a year. Best people to work with!!! Will use them again if I ever need too!!!

I've been looking for a storage facility to store several of my things for a long period of time and I have interviewed more of these facilities than I'm willing to reveal. The I-Storage facility on Castle Drive in Madison, Alabama is "Far & Away" the best and only facility I would keep my valuables. I would almost go as far as to say I could leave my unit unlocked and not have to worry about things coming up missing. When I came into the office, I was greeted by a very friendly Customer Service Representative, Kim Laney who offered me a drink and a seat, then took the time to go into great description of the details of the unit, the lease options, discounts, and security offered at their facility. I left there with a little less money but a lot of reassurances that my belongings were in safe keeping. There is no other place for me.

Its great the employees are super nice and friendly and are so understanding. The buildings are super clean and spacious they are perfect for anything you could need them for and you never have to worry about theft its gated and there are cameras too.

Keep up the good work 👍

Jeremy was so Awesome, helped & made leasing a Unit Very Stress Free! Kim. Property Manager, was off today, but, stepped in Office while I was there & She was just as Awesome! Great Team! Oh, Very Clean & Great Energy! 🌻☮️🎶

The people that run the facility are amazing and quick to the point make you feel comfortable about leaving your property in their care and first-hand experience they'll do whatever it takes Kim is an amazing sales rep and they should be blessed to have her working with them

Everything was good. Clerk was very helpful.

I rented a 40x15 unit and the staff really went above and beyond to help me in any way possible. Very accessible unit and staff.

Wonderful staff, clean property, very reasonable prices, and polite service. Highly recommend.

I had some stuff stored here for about 4 years. Kim, the property manager, was polite. The storage facility is usually pretty quiet so you don't get disturbed or anything. Overall, a decent place.

Had a climate controlled unit for a couple of years. I tracked the temperature and humidity and was very pleased with the performance. The staff was always responsive and helpful when I had a question.

Just got my storage unit and am very impressed with the service. Kim is amazing!

Great staff

I rented a unit here for a few weeks while I was in between living situations. Was able to register online very easily, and then cancel when I needed to. Very convenient and good location.

Savanah was very helpful and knowledgeable when I asked about pricing of a storage unit. I am a satisfied customer

Pretty much like any standard storage area. Little space to maneuver TRAILER or items to be stored. The plus end was you could drive all the way around to get out .

Very satisfied with the service, location and facility. I used the climate controlled unit. Staff was very friendly, helpful and made the registration process easy.

Ms. Kim was very nice and personable. I was able to sign the docs and complete the process really quickly and easily. This is my second time using iStorage and I'm sure it won't be the last!

Ms.kim is the best to work with , very professional lady .

Kim is the absolute best! I highly recommend this location if you want a smooth experience!!

Super Property Manager, Great location, nice storage units, and good pricing. Highly recommended if you need a storage unit.

Ms. Kim was very patient and kind. She was ready to serve us and made sure we were satisfied in that moment and for our entire lease term. Highly recommended!

Kim, the Site Manager, was so nice and very thorough in explaining what was offered and what's expected from their tenants.

Very friendly and great service!

The ladies there, Kim n Kat, are doing a good job. They are always professional and knowledgeable.

Kim and Kat are awesome! They answer questions promptly and accurately.

They had the size unit we needed at a great rate. The customer service was excellent!

Kim is a professional as they come

Top notch. The rental was done online and went through without a hitch. Kim contacted us by telephone and she was very professional and thorough.

The service online and in person was thorough, friendly and professional. I highly recommend this place for quality and prices you can live with.

Well taken care of by Beth, Paige and Kim.

Kim was so very helpful and answered all my questions!

The service was excellent and quick. They also had everything I needed for my personal items. Its like a one stop shop...

Ms. Laney is professional, friendly, and helpful. Kawaii!

The property is too tight for the large Uhaul or moving trucks. I believe the largest truck allowed and rented by this location is the 17 foot size. I had to make several trips moving my 3 bedroom sized house of furniture and etc to a 10 x 30 storage unit.

Kim made this such an easy and pleasant experience. Treated me like family. I will definitely recommend this place as well as Kim to all my friends and family!

Great quick service. Very friendly staff.

Good service, nice people (bought a unit and I was in and out quickly)!!

Great Customer service...

Kim was great. Very informative and helpful getting my unit rented to me. Thanks so much.

Kim and the Castle Drive iStorage team are awesome! Easiest storage rental process ever! So sad to be leaving the area, but if I return, I will be renting from iStorage again!

Customer service here is really great and the staff are awesome people. They are constantly meeting my needs any time I need assistance.

Kim Laney made the process of renting a storage unit very seamless. She was informative and accommodating. Thank you for making this a pleasant experience.

Kim was awesome in and out easy. And very friendly thank you very much kim

Kim took care of us so well and honestly I feel super confident to store here! This place seems really great 😁

Kim Laney made my reservation and checked me back end at the end if the rental. She snd the location were professional and efficient. It was a great deal and experience in renting the van. Best Jim Rutkowski

I had the pleasure of doing business with Kim at 105 castle dr in Madison she made my experience so easy and hassle free! Highly recommend for any of your storage needs! Thanks Kim! Great customer service skills!!

Kim takes such good care of us and our storage needs - I highly recommend!!

If you need a storage unit go see Kim. Super nice! Love the facility too.

I went in to just ask about prices and storage options, and Kim was very helpful. She was patient with all my questions and very friendly as well.

Today we finished setting up household storage. Kim was excellent in explaining everything and letting me know what she needed from us. It can be a little nerve racking setting this up whole still living out of state. Like I said Kim was a great help and very friendly makes me can’t wait to get there and meet the nice people living in the area!

Kim Laney was extremely professional and so helpful getting me set up moving from out of state!

Kim and team are great. Very helpful and friendly. I recommend them and this facility.

Great rates & customer service ! Kim was especially helpful & made everything extremely easy!

What a great place! I had a climate control storage unit and I have no complaints. I had furniture in there for around a year and it was still in perfect condition when I got it out. Kim Laney, the property manager, is so sweet and helpful. She makes the process of getting a unit super quick and easy.

Kim was lovely

Kim is great, very professional! The property is well protected with lots of lighting. The units are nice and clean!

I usually don’t do reviews but I have to say my experience at this place was world class. Kim was professional and sweet she had no problem answering all of my questions, the units were well maintained and easily accessible, I had a sense of security knowing that my possessions were safe and secure. If I’m in the area and need a place or extra space for my belongings I wouldn’t hesitate to use this place again.

Most friendly and helpful...you will not find a better service.Reasonable compared to other places. Thank you

Absolutely perfect! The service was easy and efficient.

Super accommodative, helpful, and very timely. Affordable storage!

Great customer service!

Kim was very helpful for a short notice rental, and set me up well so I could get out of town once school shut down.

Had a great experience! Kim was very helpful during my move!

Great experience today working with the Property Manager Kim at the Castle Drive location. Customer service is top notch!

Kim was delightful. I just needed to get a U Haul to move some furniture around and she made the process easy. She was friendly and personable even on this quick transaction.

Kim was wonderful and made my uhaul rental process simple and easy.

Today was my first time dealing with iStorage and my overall impression is highly satisfied. Kim provided exceptional service by giving me her undivided attention and a tour of the facility. I can not explain how critical this was in my decision to select the Madison location as the facility that I will rent from. Great job and ask for Kim if you ever want a great customer experience.

Kim is so helpful and friendly.

Great service

Kim is so helpful with my storage needs. Not only did she replace the two lightbulbs in my storage unit that had burned out very speedily, she also arranged for me to have a another unit in advance of my needs.

A great place to deal with

Kim Laney was informative, helpful, kind, and extremely patient ~! I would reccomend istorage to anyone because of how welcome she made me feel!

Kim was the BEST!! She answered and was patient with every one of my questions!! ❤️

Had to change contact info address and credit card on file last week. Kim was very helpful.

Elizabeth is Awesome! Super sweet and always willing to help!

Paige was awesome! Second time renting from here and will make this my go to place for storage and uhaul rentals!!!

Beth and Paige were so nice and knew exactly what I needed!

I have rented several storage units throughout my years. And of all of them, I have been most impressed with iStorage on Castle Drive in Madison, AL. Not only is the property cleanliness above par, the customer service of the staff has exceeded my expectations. They are extremely helpful and knowledgeable and accommodating without putting their business in jeopardy. What really made the biggest impression is that they made me feel like a real person not just a paycheck. Both of the women employees that helped me feel like they genuinely care about my needs and the needs of my family....which is very rare nowadays. Thank you iStorage for giving me hope in humanity again. I have and will continue to recommend you to everyone I know and meet. God bless you all.

Fantastic service, was able to get a great spot the day I needed it, and at a great price! Definitely use iStorage.

Great storage

Great facility. Stopped by for a tour last week and will be back to rent a unit and Uhaul truck in Sept. Thank you Beth and Paige for your smiles

This place is awesome!! Very convenient and friendly, we had to get a storage unit for just a few days and also had to rent a uhaul and the process for both was very simple! Would definitely go back if I ever needed at moving truck or storage unit.

First of all my husband and i travel all over the states due to his work. We rented two units. They are very clean and secure which they usually all are. It’s the customer service at this location! You couldn’t expect more professional manager. She’s was so kind to us and welcomed us to the area. It’s nice to have the first person u meet in your new home town be so kind. I will be referring her location to all my husbands co workers that are moving to town here. She Just really deserves recognition for her going beyond excited to give us a nice experience.

Really friendly people and a really good deal

Very helpful and polite staff!

Kallie is an asset to the company. Great customer service!

I was looking for a place to store a boat trailer and istorage had a couple of open locations, I had never used these folks before so didn't know what to expect. The employees at the Madison location were very nice and helpful, I would recommend this location to anyone who has a storage need.

Friendly service. Had hand trucks and other equipment available to borrow.

Excellent customer service.

Very friendly staff. The storage facilities were found clean and we needed two units as well. They were able to find two units close together so we were not running all over the place since one was climate controlled and the other was not. We have used other storage facilities in the past and will now only use iStorage.

A clean, well-run facility that has a very courteous staff, plenty of available units, and they are always glad to be of service. The manager of this location, Kallie, in particular seems to have a genuine concern for customer needs and inquiries. If you need a storage unit that is well-run and close to all the creature comforts of Madison, AL, then this is the facility you should most definitely visit!

Best climate controlled storage!

Best customer service!

Service was excellent. Reserved storage unit online. Quick and price was excellent. Went in with hyper 5 yr old and agent pulled out coloring books. ;) Highly recommend!

Sonja is great!! Great place.

This place is great and Sonyia was so helpful and kind and friendly,you dont see that very much these days..thanks for such a great experience..i would recommend iStorage to everyone i know...

The cleanest and most secure facility I have ever used.

Very professional and courteous :-)

I am satisfied with my service here

Good management and service and secure facility.

Sonyia is a wonderful manager! She is very versed in her managerial skills. Sonyia, keeps her vendors, tenants, and perspective tenants hyped to what is going on in the storage industry. She inform all of her consumers of her monthly unit specials as well as her Merchandise of the Month special. If you ever need an expert opinion on storage needs or moving materials, Sonyia is the person to consult with.

Clean facility, great customer service and Sonyia is an awesome Manager.

I just wanted to say I had a great experience at iStorage. Sonyia was very helpful and knowledgeable, The facility was very clean. I would recommend iStorage to anyone looking for a place to store their things.Thank you Sonyia!

Had a great experience working with Sonyia. She was very personable and professional. I was in an urgent need and she calmed us down, worked through the options and found a solution that met my needs and budget. Would recommend highly. Thanks Sonyia!!

I had a very pleasant experience with this location. The manager Sonyia was very kind and patient with me and all of my questions that I had. I would recommend this location to anyone that needed to store their items and I would come back if I had any storage needs.