Customer service, 10/10 Cleanliness, 10/10 Safety, 10/10 Storage options, 10/10

The facility is really well kept despite being short staffed. The manager here, Adam is really great; always upbeat, friendly, and welcoming. The facilities here really feel safe, which i appreciate greatly! The prices were higher than other facilities, but at least it was worth it! Thanks so much y'all!

Very nice indoor temperature controlled storage unit. We love that you can just pull your car in and load or unload the car. Adam is always so nice and helpful to us. Always willing to answer questions and help us out. Definitely a 5 star.

Adam is the absolute best! He makes you feel seen and appreciated. The facilities are immaculate! I'm so glad to do business here!

Totally Awesome That’s why I came back a second time 👌👏😊

My nonprofit organization switched locations to store our stuff. It was fairly straightforward in the process of switching to iStorage and getting everything into the new storage unit. Thanks!

Thanks Adam for providing an awesome registration and move in experience.

Adam did great job on helping me with gutting a new storage unit it was quick job istorage thank you and you as well Adam A+++++

Property Manager Adam keeps the facility clean. Adam make the process of renting here simple and smooth. He is always available to help customers when needed. Thank you

Adam was very helpful with making a choice and getting a storage space awesome person to hold conversation with and I will recommend friends and family to the facility.

I recently had an excellent experience with Adam, the property manager at iStorage in Schaumburg. He was extremely kind and helpful throughout the entire process, taking the time to show me the unit and explain the pricing in detail. His professionalism and attention to detail truly stood out.

Very Clean Facility Adam was very helpful ever step of the way. Definitely a happy customer there.

Just rented my unit yesterday and Adam at the front desk was great! Very informative, fast and professional! I’m glad I choose this storage facility! Thanks Adam for your continued help!

Adam is first rate and always helpful!

I had an outstanding experience with Adam, the property manager at NSA Storage in Schaumburg. He was incredibly kind and helpful throughout the entire process. I recently needed to transfer to a smaller unit as my storage needs had changed, and Adam made the transition seamless and stress-free. He took the time to explain all my options and ensured I was comfortable with the new arrangement. It was a pleasure working with him, and I highly recommend Adam and NSA Storage for their excellent customer service!

Adam is great and this is the best storage facility I have ever been in. This is my second time here and I would recommend to all to at least try it out.

The facility is super clean and very well taken care of! Adam, the gentleman at the front desk was very helpful, answered every question we asked, gave us a great tour of our unit and the facility, and was all around an amazing, helpful, kind and made us feel like our belongings are safe at this facility! P.s. Thanks Adam!

Very friendly people especially Adam the manager and it was very clean climate control was perfect and it looked brand new and so far so good rates were pretty good

The facility is very clean, well lit, and safe. The property manager Adam gives you a tour upon move in. What truly stands out is the loading dock that allows you to park your vehicle indoors while loading and unloading. Also, Adam is always readily available during any time you stop by your unit. I highly recommend renting at this facility

I've been with this facility for 3 years and have had a good experience with each of the units I've rented. The space is clean, and I love that it's a climate controlled building. I've worked with Adam who is patient, kind, and provides great customer service. Any time I've needed to update my account information, he's contacted me, which has been very helpful. I'm going to be renting my third unit, and the process went smoothly thanks to Adam. Definitely check this place out!

Great location. Outside access units are awesome and reasonably priced. Front desk staff Adam and Tammy are awesome and a great help.

Adam was extremely insightful and helpful with assisting me navigate my account. I’ll definitely be reaching out when needed in the future!

Great experience moving into our storage unit. Adam helped us out by giving us a tour of the facility and ensuring our pin worked before we left. It was a super easy process to rent a storage unit through iStorage.

The facility is inviting and clean. Adam was very friendly and ensured that we felt comfortable. During our first visit, he helped us out by giving us a tour and informing us of everything that we needed to know.

Great location and service. Always goes above and beyond. Highly recommend

Super clean, convenient and secure. And the management is helpful to the MAX! Adam: Thank you for your thorough, patient, friendly service!

100👍

Adam is the best

Adam is an amazing person. He goes out of his way above and beyond to help you find the solution to your needs. He is personable and very caring. 10 stars for him. I have been his customer 3 times and I keep coming back because of him. I have the highest praise for him Judi.

Adam is exceptional and the reason why I’ve kept using iStorage. Knowledgeable, friendly, helpful, and makes you feel welcomed. The place is incredibly clean and the process is straightforward. Couldn’t recommend this place more.

The manager, Andy, is absolutely amazing. The is extremely kind, personable and helpful. Any issues myself or my sister have had, it was always taken care of. He has always made sure that everything was clean

Quick, accommodating, friendly!!

Great place! It’s always clean, you always meet awesome people going in and out of it. I really appreciate the management team as well. Great people and super helpful. Best storage facility my family has ever had

Amazing manager. Anytime I have questions, he is always willing to help. He is both personable and professional with an awesome sense of humor. 10/10.

Adams is amazing, he takes great care of facility, clean and neat. Awesome customer service.

Adam is awesome, what a great guy, very professional and excellent management, highly recommended. The facility is very clean and well maintained so if you need a storage unit go see Adam!

I have to say Adam the Property Manager was so personable and yet professional. He was very upfront and seems very genuine. I have had storage places where they treat you like just a number. Not here. Facility is very clean and well kept. They are very lucky to have him. Thank you Adam

UPDATE AS OF 5-20-24... They have a new manager and things are a lot better. He is very good at communicating with you and working with you. I definitely would say he is what makes my experience much better. Thank you Adam As for the owners, they are still not human with how they deal with renters. I think n the polices they have are not geared towards the people and profit but the profit and then the people. So I am updating my rating just because of Adam from 2 stars to 4 stars but when Adam goes, I expect I will be lowering my rating unless the ownership changes their policy to reflect the humanity that binds our community and our country. .... I have only seen the outside units, and they are nice and clean. BUT THE CONTRACT is written with misleading language, and they write in subsections ways to prevent you from seeking legal action against them ( for the most part). If you're on auto pay and don't ever need to speak to someone, then fine go there. I have no input in the pricing. Just DON'T EVER BE LATE. Good luck.

Great facility. Very clean and well maintained. The manager Adam is very friendly and accommodating. Much nicer and better access than any other storage facility in the area. Pricing is also very reasonable for what you get.

First things first, Adam is awesome. He’s the best guy that’s most understanding and best service in the storage unit industry. My mom and I have been renting from this storage unit since December because it’s the most affordable in the area and Adam hooked us up with a great deal! We haven’t had any issues except I did rent a unit for myself under my name but Adam by mistake gave us the wrong storage unit written on a sheet of paper and the key didn’t work for the correct unit. Our key got stuck on the lock and he was able to help us get it out and gave us a new free lock! It was a little frustrating at first but I knew I could count on him to get this issue fixed. TLDR: The best service at the most affordable storage unit in the area!!

First off I have to say that Adam is an absolute Angel, he was nothing but while my father and I are in the process of clearing our unit. He even took the time to help me create a plan to making the moving process much easier and more cost effective. THANK YOU ADAM!!!

Thank you Adam. He's made everything so easy for us. Excellent service you won't be disappointed. Go for Adam!

I’m not a big fan with dealing with corporate, but Adam did a great job at the Shaumburg location was very helpful with all my needs did a great job answering all my questions and any concerns, he made me feel very comfortable with my storage needs when I left

Great serves and Adam was very kind. Highly recommend there serves and very helpful.

This location is great! Everyone is always so polite and helpful. Adam especially! He was always very professional and very helpful. I really appreciate good customer service in this day and time as it’s hard to come by these days. Thank you for a wonderful worry free, stress free experience. Location is also very clean.

Wonderful experience!! Great team!!

Adam was wonderful to work with. Very nice facility.

Storage facility is well maintained and secure. The Manager is helpful and polite.

Moving is a major inconvenience for most people. Having a facility like this to work with the process is a necessity. Adam is there with a ton of knowledge in the business and works with you knowing that time is always of the essence.

This facility is very clean and secure. Adam the property manager is very nice and communicates very well with his tenants. Amazing facility and will recommend to others

This storage facility is well managed, clean, renters are polite and I feel safe coming day and night. Adam is professional, gets to know his customers and operates with integrity and transparency. He has a strong work ethic and ‘get it done’ attitude. A true asset to the organization. Thank you !!

This facility is hands down the cleanest storage facility I have used. You can tell Adam the property manager takes pride in what he does. He is always upfront and honest. I absolutely recommend this facility over all others.

I have been renting at I-storage for a while now! The property and the facility are kept clean and nice. The manager is always willing to help and respectful. The price is not bad for climate controlled storage units. I would recommend this storage location!!!

Adam made my whole moving process easy and quick. The facility is super clean also and I’m gonna be using it for as long as i want . Highly recommended

I needed storage space in a hurry my daughter was coming home from college because there was an outbreak of covid there and she wanted to get away. I was lucky enough to find space at istorage in Schaumburg. Because we were getting home late at night with a rental truck full of her property the manager Adam at the istorage in Schaumburg suggested we take a unit that has 24-hour access due to an overhead door on the outside of the building. I was minorly concerned about the safety of such a unit. The manager Adam assured me it was very safe and well lit outside the building. When we got there we could not believe how bright the lighting outside of the building and also inside of the unit we rented. The unit was Immaculate inside and because of the way it was built it is completely climate controlled by the rest of the building. The manager Adam made a stressful situation seem like it was no big deal at all. He's the best!

Adam was great to work with - location is great and clean!!

I have 2 indoor storage units here and after going to multiple ones in a 10 mile radius this place charges the same or better for what you get. It always looks clean and as a woman I feel safe at this location even if alone and in the evening. Adam Hauger is amazing, very knowledgeable about the property and got my second unit process in only a few minutes. Im very satisfied with this location and recommended it to my friends and business partners.

Just started the rental. Good move-in process. Not too bad with paperwork. Great experience so far.

We have to say that working with Adam has been amazing, very professional explain everything so well, we are so happy that we decided to get our storage here.A+++ for sure for Adam thanks a million.

Just rented a space at this iStorage location, but have had good experiences so far. I am new to iStorage, previously used Public Storage, but I like it so far. They have modern-looking storage units, bathrooms at the building, can park your car inside to unload your items, and they have equipment that’s helpful for moving stuff in/out of your storage unit. I was able to secure a reservation right away, at great rates, and process was easy, and straightforward. Property Manager Adam, has been very helpful! He really goes above just the standard customer service duties, to help you out, and answer all your questions. So far, so good!

Booked online. Very easy. Went t9 look at storage unit and it was very clean and easily accessible on the second floor. They even provide flat dollys. 👍

Much cheaper than other outdoor storage spots. Drive inside. Carts available. Happy with my choice.

Absolutely love the new management! I was struggling to find my unit and had a payment issue. The manager went out of his was to help me with my contract, understand the pay increase and helped me find my unit. 10/10

Very friendly. Adam was a big help

The owner is super nice! He was upfront and honest about everything. He walked us through everything in detailed. My husband and I were very pleased and will refer others to this facility.

This place is like no other!!!! CLEAN, WELL LIT INSIDE AND OUTSIDE, TEMPERATURE INSIDE WAS VERY COMFORTABLE, and best of all Manager ADAM WAS FANTASTIC!!

Adam is very accommodating. We also have a storage unit in bode Hoffman Estates and the staff there is very friendly and helpful.

The units are clean and nice! New manager Adam is helpful and knowledgable! Great place for storage!!!

Adam made my transfer to a new unit very easy. He was patient with me as it took weeks for me to do it and was always pleasant, patient and informative. The facility is much cleaner and everything has been functional since Adam took over the facility. Thanks!!!

Hello, we rented a space from IStorage, a really nice man, Adam helped us out and set us up really quickly. He showed us a lot of options and told us the pros and cons and we were able to decide fast! Very pleasant and painless decision. Thank you Adam!

Adam was great from the initial phone call to meeting in person! He had great knowledge about the units and he was able to understand our needs immediately. We had been shopping around and compared to other companies this location was so clean and secure! To top it off we now feel comfortable that Adam is a friendly and familiar place compared to our past experience at other companies.

Sorry to part with 1**2 today. Just moved back home. Couldn't ask for a better storage place and service from Adam. Thank you - Ralph

Great business to deal with, manager is very accommodating.

We talked to Adam and the experience was so amazing! He offered options so we can decide what is best to our needs,he was so helpful, polite,accomodating,professional yet in a most friendly manner ever in which made us decide to get the unit amongst other places we had checked! The place has an easy parking,inside is clean and well maintained (comfort room is a huge extra). I strongly recommend this place!

Renting online was very quick and easy! The facility is clean, and well managed! Adam, the on site property manager was extremely nice and welcoming, and he even gave me his last can of water because I forgot to bring one! The customer service is top notch here and I will definitely be recommending IStorage to others :) Thank you so much Adam!

Very clean and well managed, Adam the property manager was very nice and helpful from the moment we walked in the door. Was very knowledgeable had no issue helping me at all! Definitely recommend this location

Susan Hoffmann is excellent service provider, very helpful super star,I wanted to give her 11 star for her service and help

Excelente place, very clean.

Great, clean, and secure location. Fantastic manager and super fast paperwork.

Love this place very helpful office!!!

I've been renting with iStorage in Schaumburg for awhile now and everyone who has worked there that I've met and worked with so far has been a pleasure to speak with. Unfortunately sometimes I don't always see the workers when there, but in my case I've rented both a small unit and a large unit in my circumstances for storage needs. The process to switch over from one size to another was not an issue at all other than needing to transfer my stuff from one unit to the other which stinks in anyone's case! Sue helped me out when I had questions about charges and my account etc. She was patient, respectful, and helped me in a timely manner when I was on the phone with her. I appreciate all your help Sue! You're very sweet and I appreciate you (:

100% Improvement. The problem has been removed. Thank you. Thank you Sue and Dawn. I appreciate what you have done for me and we should have a good business relationship. Thank you ladies for being so AWESOME. YOU TWO YOUNG LADIES ARE THE BEST. Looking forward to meeting you both one day. Have a WONDERFUL day. Thank you istorage for the much needed IMPROVEMENT!!! hallelujah!!!!

Oh my gosh I can't believe how clean this place was and how great the staff is!!

So far so good, I like my unit and my only hiccup is that timing of the lights. They come on and off with a timer and if I'm organizing inside the unit, it goes out everywhere. I know that I'm safe, it just feels creepy sometimes. Grateful for this indoor space. Tammy is AMAZING for so many reasons. She explains, helps and goes the extra mile. She is an asset in every way.

My time with this storage was great and easy. Tammy made my experience less stressful by always helping me with my needs in a timely matter. I even lost my lock and we took care of it in no time. Great business

Amazing costumer service!

Fantastic beautifully clean Tamara the manager is great

Professional, high security, automatic service and clean place for storage my stuff safely

Came into a clean storage area and the property manager there was very friendly and helpful. Very satisfied.

The on-site manager Tammy is very pleasant to work with and well organized and timely in completing the necessary rental agreement. My observations when i am on-site is the facility is always clean. Thank you

Very clean, fairly priced nice storage units. I quite honestly shopped around a few other facilities, but the sales person who helped me (Tammy) was more knowledgeable and helpful, than the other places I visited! I look forward to renting space here for a very long time!

I had to wait a while but the manager was helpful.

Very clean location and very convenient area .... Staff was very friendly and nice { Tammy :) } awesome place !

The mgr Tammy as VERY helpful and eager to answer any questions!!

Very nice facility. And excellent personel!

Clean

Very clean lots of four wheeled trucks to move in with and Tammy was magnificent she helped in every way she could! She is unbelievable!

Tammy, the Site Manager, is the best! She was very pleasant and helpful. We got just what we needed and moved in right away. Site is clean, safe, and convenient. 5 stars!!

Renting the unit itself was easy peasy. Signing the electronic rental agreement was a chore and a half. It really needs to be streamlined.

Great costumer service lady at front desk is very helpful

Tammy is the best, thank you

I love this facility! Am currently renting two units... both are climate controlled. I can pull my vehicle right into the heated garage bay, and unload onto the carts that are available. Super clean elevators take me up to my unit... it's so much nicer than freezing outside at my old storage unit. The building is immaculate and well maintained. It looks brand new... but it's several years old already. The Property Manager, Tammy, is a gem... she is super helpful and responsive. Thrilled that I found this place!

This facility is really nice. one of the best maintained storage facilities I’ve seen. Tammy, at the front desk was very friendly, knowledgeable and helpful.

Tammy was so helpful with my needs, thank you.

Nice and easy

Easy move in and sign up. Everything done online and on the phone

Tammy is amazing! I had such a great experience with my rental. Thank you!

Was a great attention to the customer

Because of Mgr TAMMY it was a FANTASTIC, EASY, PLEASANT experience!!!!

Great customer service from the manager Tammy went above and beyond to assist me. I am one very happy customer. Way better service here than going to self storage.

Great place for storing your stuff. Only gripe is there were no paper towels or hand sanitizer available in the restroom.

The Best experience, I have ever had, dealing with one of the finest staff members of any business. If I could give 10 Stars, I would.

Carol and Larry are the best! They took the time to answer all of my questions about storage units (and I had a lot), took pictures of the units I was interested in, and Larry was able to show them to me in person. In my current storage unit, there was a pipe I was concerned about, and Larry took the time to call someone to figure out what it was. They are both so kind, very professional, and really care about their customers. I didn't even look at any other storage unit facilities because of how great the reviews were, and I've found that they are true! The facility is also really clean, and I love that the storage units are inside of a building as well as temperature controlled. You can park your car inside of the building as well to move your stuff to your unit, which is really convenient. Lastly, although the rent price can differ on the unit from month-to-month, I was told you can pre-pay to lock in your rate, which I will be doing. I've been here for one month and would highly recommend it. Thank you Carol and Larry!

Absolutely amazing customer service!!!

Best storage place in Illinois!!!!

Carol O’Shaughnessy helped me pick out the right storage , very nice lady .

Carol O’Shaughnessy was very helpful in deciding the storage room we needed. I highly recommend going here.

Very polite and professional.

Expensive but well worth it.

Great service Carol and Larry were hilarious. They have great service facility is clean and was in and out quick. Would recommend highly to come here and grab a unit.

Best storage experience ever! From the first phone call with Carol to the personable, efficient service provided by Larry, I could not be more pleased with our experience at Extra Space in Schaumburg. The facility is new and spotless and the prices fair.

Pros: Online leasing process is efficient; facility is clean; Hand carts are readily available; the management team is very responsive to questions; the indoor bay can easily fit a 12ft- 14ft box truck. Cons: My initial rate on a 10x15 first floor unit was $158 per month. The monthly rate has now increased by 46% to $230 after the first four months. Before I rented the unit I was told that a rate adjustment was unlikely to occur during the first six months of the lease and when a rate adjustment does occur it would be reflective of “market conditions”. Given that the rate adjustment occurred earlier than expected I talked to Carrol (district team lead) today in order to clarify my understanding of the rate adjustment process. Carrol did confirm that rate adjustments are based on market conditions, but these adjustments are only applied when the rate increases. If at some point in the future extra space storage is offering the same 10X15 first floor unit for $158 a month I will still pay $230. Given that extra space does not offer an option to lock-in your rate for a period of time with an up-front prepayment (which I asked about before I signed my lease) I think it is reasonable to expect that my rental rate would be subject to both upward or downward rate adjustments based on market conditions. Instead the reality is my rental rate is subject to only continuous upward rate adjustments for the entire duration of my lease. To be transparent, as of the date of this review, my 46% rate increase appears to be in line with the market as the same 10X15 unit at this facility is listed for $244 a month. I will be sure to update this review accordingly upon subsequent rate adjustments.

Falicities were consistently clean, staff were extremely pleasant to work with, and prices were incredibly reasonable as well! Carol and Larry were am absolute joy to have around during the move-out process, which was extremely easy

Carol is very curteous and made the signup process a breeze. Thank you for the help!

This place is awesome!!! Carol O'Shaughnessy is the best lady ever to deal with. She is awesome. Very welcoming, and very down to earth. She keeps this place clean. Deffinately reccomend her to talk to about a storage space. When moving in it is absolutely customer service and top notch. Would recommend this to all my friends and family.

The manager Theodore was extremely helpful and informative. He talked us through all of our available options and was patient while we decided what worked best for our situation. We had no issues on our same day move-in. The facility is top notch and is very clean. There are always carts available and ready to grab up front by the entrance. There are cameras everywhere, which makes us feel safe and assured that our belongings are secure. Great experience so far!

CAROL WAS AMAZING SHES THE BEST!!

Always a great experience at Extra Space Storage! Clean, seamless and easy to rent. Carol and Theo have made our rentals here great! Can’t wait to move our stuff in!

Couldn't be happier with this place! It was so nice & clean. Price was VERY reasonable. Moving can be so stressful, but this place was stress-free! Highly recommend! Thank you!

Carol was very helpful.

Clean facility, Carol is extremely helpful!

Great experience. Super clean and nice staff!

Very friendly, clear and concise with all information.

Carol made the process of getting a storage unit very easy! The building is very clean as well.

Met Carol today after doing my remote lease facility was clean and she was great

I rented my unit online because of its high rating and was not disappointed. Besides a small snafu with the sizing of the unit, which was taken care of promptly by Theodore (acting manager) and followed up the next day by Carol (facility manager). I was extremely impressed with the cleanliness of the facility (no funky storage building odors lingering in the corridors), well lit hallways, huge drive-in storage bays to unload a truck out of the weather and after-hours accessibility (I also felt safer at night) and multiple flat carts for my use. I've used other facilities in the past, but extra space surpassed my demanding expectations. Best part - a bit less than other facilities with a lot more perks!

Jennifer was very nice and helpful in taking care of a situation. Her professionalism was great. Very nice facility as well. One thing though, I do believe that the onsite people meet to be better informed about there job and trained in certain situations. Scott

Just rented a space at Extra Space Storage and just wanted to say that everything went very well. I was greeted by Zach, who was friendly and helpful. He showed me the unit and explained the process of moving in. Then when I actually signed on to rent a unit, Ed was a great help walking me through the process over the phone. Didn’t take long and Ed made it easy to understand. Both men were very professional and courteous. I thank them very much.

Extremely clean facility, nice smooth floors, (I know it's not NEEDED, but it sure was a pleasant surprise!), and I was able to do the entire process online in less than 20 minutes; a bonus when you have a 1 yr old. I was emailed a copy of the lease agreement to sign, then a confirmation email. When I arrived, Theodore opened the door for me, showed me where to pull the vehicle in- 2 big open spaces, with 5 loading carts available- awesome when you have helpers- and doors that automatically close. He was friendly, polite, made small talk with me, (I also appreciated adult conversation), and walked me all the way to my unit. He gave me the welcome brochure and my new lock. When my helpers and I left, he said goodbye and wished us well. I DEFINITELY recommend this place!!

Zach is the bomb.com

The customer service is excellent! Zach helped me out with finding the perfect temperature controlled unit. He showed me the unit before signing the paper work, which was extremely helpful. He did a thorough job of explaining the contract step-by-step. The facility itself was clean and easy to access. I will definitely use Extra Space Storage again in the future!

Spoke with Theodore; very friendly, professional, and easy to work with! Overall a very smooth experience.

👍 I am a returning customer! I received a call this morning that I apparently I left a box out when I was at the storage unit on Saturday! They were nice enough hold it at the office for me! I appreciate the professionalism of the staff and it was nice to get my items back!! Steve

Very helpful and assisted me with all my questions and concerns!

I called to reserve a storage space over the phone because I’m moving out of state. Theo (Schaumburg) was extremely enthusiastic and helpful throughout the entire process and was more than happy to answer any questions I had. He was very accommodating of my needs and made the entire process so easy! Thank you!

Very pleasant experience reserving and and utilizing the rental space. Covid measures are in place and efficient. Also great on site staff.

Great storage facility. Very clean. Security is very good.

Carol was extremely helpful and nice! Very clean facility.

This place looks very clean and the associates at the front desk were very helpful and nice. The booking for a storage unit was seamless and easy.

We needed a place to store our stuff between selling our house and buying a new house. Extra Space Storage has be been great! It is a very clean facility. The staff is very friendly and super helpful.

Great customer services!

Very nice people taking care of what you need. Easy access, very clean and affordable.

Awesome!!!!!! CAROL Is the BEST!!!!!!!

Super clean, Carol is great and friendly

Excellent experience. Theodore (on-site staff) and Whitney(initial phone contact) were very helpful in our first experience with arranging a storage space.

Clean and safe facilities! Friendly and professional service

Love this high tech facility. Carol is one of the nicest sales reps I've met. Thanks for your hard work.

Carol is best!!!!😁😁

Clean, great service, and very secure!

Carol is amazing, clean place.

Great experience! The renting process was very easy. We got to see the units before making making the decision what size to use. Carol was very friendly and explained everything in detail. We booked online and got a great price too!

I love Extra Space Storage!! So clean and the staff is great! Carol is super nice!!

Carol was wonderful! Very knowledgeable. Very helpful!

Seamless contact free transaction. Facility clean clean clean, well laid out, purpose built. Recommend quite highly

In my opinion this place is very clean and secure. Lots of room and space inside to bring your belongings and move around in. It's a nice experience seeing as it's my first time renting out a unit. Lady who assisted me in person was kind and helpful. I appreciate her. Overall, coming in and out of the place as needed for personal use without being disturbed is nice. I can access my unit as I please.

Carol was great, walked me through entire process, facility was clean. It was a pleasure renting through her.

Called in to find out regarding truck parking, Trent answered, was very helpful and pleasant to work with! Made it easy to sign up and get it done quickly!

Carol was extreemly pleasant and helpful. Provided me with great options for my specific needs. Processed my paperwork quickly and this location is very clean and easy to access. Great customer service!

I was able to get a storage unit at a great price for the area. Carol was awesome and she was able to guide me through the whole process start to finish and made everything as easy and simple as possible. Would highly recommend this place to others, it’s super clean and organized.

Carol and her assistants are so friendly, helpful and knowledgeable on storage needs. Additionally as a renter I really appreciate the cleanliness, security and the fact that the loading and unloading area is indoors with lots of carts. At times they are all in use but generally easily found in their place. I feel safe here as a female too.

Carol made sign up easy. The spaces and yard appear to be well maintained. Hoping this will be my space for some time to come.

We were very impressed with the entire expierence in renting our unit. The process to complete our rental agreement was very simple and Carol explained all our options and and provided us with all our information we needed to access our unit. Very impressed. .

So easy, all done on line and great rates. Carol made it flawless

Very nice clean outside storage for our camper. Spaces are wider than at other yards and there’s lots of room to maneuver and to get in and out. Carol couldn’t have been more helpful in setting everything up for us.

Carol is easy to work with and professional. I highly recommend the Schaumburg location.

Carol was fantastic and helped me and my family through multiple decisions! Excellent service, excellent facility, 5 stars!

Carol is the best. Always super helpful and friendly. Very clean new facility with easy access. I've rented at a lot of storage facilities and this one is my favorite. Highly recommend.

Excellent service and excellent price.

Staff here are great and helpful

This is my second time using this location for Extra space storage. The customer service is 5 starts, facility is super clean and organized . Prices out do everyone else around the area for climate cool storage . Thank you for making this move easy!

Carol is very nice, the facility is super clean.

Wonderful Experience! This is the 3rd storage facility I'm trying and this is by far the best one I've worked with so far. Taylor, Carol and Roman are absolutely lovely to work with and go out of their way to answer any questions and make sure you have a full understanding of everything. They also go out of their way to explain costs and any changes to costs you might see in the future. I was able to do a full contactless move in and rental (well organized and great customer service - they did their best to make this as painless as possible) and they even ensured that the space was cleaned and sanitized as an extra safety measure. Wonderful place and customer service!

I’ve rented space units at several other locations. I’m very familiar with how they work. This place is awesome! The facilities are clean and organized. The staff is very helpful and available when you need them. I would not hesitate renting here again. I’m actually going to miss having a space here. I just hope I can find a place like here at my new location. Thanks for everything!

Excelente instalaciones

I spoke to Carol who was extremely straight forward and efficient with my booking everything was done quickly and she called me to confirm she received all my information. Much appreciated, Luke

Carol was very very helpful. Fast and efficient, couldn't have been more pleased.

Kaija of Extra Space Storage in Schaumburg was absolutely wonderful when she assisted me with the lease of a storage unit at the facility. She was very patient and cheerful with this grumpy and confused client. She followed through both with phone calls and e-mails throughout the process until all my questions were answered and the lease agreement completed.

Very cool place. Its new ,super clean and the staff is very helpful. Ask for Carol she is the best...

Every time I've gone here Carol was very considerate and extremely helpful! The facility is very well maintained. Thanks for the great customer service :)

Great customer service!

I was able to rent my storage and all arrangements on the phone with Roman. He took care of everything for me. Location is safe clean and easy access. Great experience so far.

Roman was extremely helpful in assisting me with all the elements needed to rent my unit!

Excelente.

Thoroughly a great experience! Never rented a storage unit before and the crew there on Albion Ave. in Schaumburg made it painless instead of a pain in the you know what. Thanks for answering all of our questions, OTT professionalism and friendly manner! You Rock Roman!

Super nice, super cool, super easy!!!! Painless process😊

Carol and Roman were a great help in getting my first storage unit...ever! Carol was very informative and had the pricing per units down to a science and really made it easy for me to decide. I had looked at another storage unit to do my due diligence, but ultimately the customer service and knowledge at Extra Space had me sold. Went in the next day to have Roman sign me up. Thank you for all of the help team!

Extremely helpful and professional!

Very friendly. Exceptionally clean, Priced right.

Roman did a wonderful job explaining everything. The space is wonderful. Very clean and easy to get to!!! The remote renting process was great during these challenging times. Extra Space Storage is Awesome!!!!

Carol was so wonderful thanks for all the help storeing my extra car best customer service I've had in a long time

Did online rental, process was super easy and no-hassle, done in 5 minutes. Got a very nice courtesy call from Carol to go over a couple extea details and to make sure I was all set up for my space. I anticipate no issues with my storage experience and at a very reasonable price!

Carol was very helpful and knowledgeable and better yet a wonderful personality!

Everyone here is fantastic to work with. They are very nice and helpful. Thanks for the awesomeness!

Roman provided amazing service and support. I have never rented storage and did not know what to expect. Roman returned my contact request within minutes and provided needed information to make an educated decision. Over-the-phone lease transaction was smooth and quick, with Roman staying on the line while I was reviewing the documentation. Upon my arrival I was greated by Roman, shown the premises and walked to view my unit. Honestly, I could not ask for better service. I highly recommend this location.

I worked with Roman to reserve a storage unit. Due to COVID-19 our plans changed several times. Each and every change both Roman and Brittany accommodated us with patience and professionalism. Great team to work with!!

I felt everyone was friendly and the space is very clean .

Have to say I tried to go to public storage a little close to closing and they refused to take my money for a unit luckily I found extraspace storage and Carol was wonderful and even let us in last minute to rent a unit. Very professional and super friendly unlike their rivals. The units are very clean and they have great security all throughout the building and 24 hour access to units on the outside.

Grate place and grate people!

Nice place to put your things

Great price and the place is clean, and the staff friendly and helpful.

Very nice, friendly and very clean. Easy to get around in the facility.

Staff is friendly and helpful. Security: Staff ensures customers use assigned access code to monitor visitors. Facility is well kept and clean.

I had a great experience with securing a storage unit @ Extra Space Storage. The manager Carol was very polite and answered any and every concern I may have had. The place was very clean and well taken care of. Thanks again for giving me great customer service.

Carol was awesome. She took her time going over everything and explained things very welI. Highly recommend this storage facility to anyone looking.

So far the process has been super simple, the staff is VERY nice and I have really enjoyed the process. I havent moved in yet but look forward to it

Excellent customer service. Carol went above and beyond!

Very thorough, nice and friendly.

Carol and Kia were awesome and very helpful!! I feel my things are safe here!!

Great facilities very clean. Ask for Carol!

It is very nice storage

Roman was extremely helpful! Gave me peace of mind for my personal belongings with my new storage unit. He answered all of my questions, and was very friendly.

This is a great place for storage The staff are extremely helpful and accommodating Roman especially was very helpful and knowledgeable without being high pressured.

I am a new customer of Extra Space Storage and was impressed with the customer service, cleanliness and pricing! Roman gave me a tour of the facility and Marco helped me choose a unit and register. Both were helpful and professional. Marco's customer service was exceptional! I will definitely recommend Extra Space Storage to anyone who needs storage for long or short term.

Super easy and helpful! Roman was super helpful and walked me through the process online!

The facility is super clean and you can pull into an indoor bay/garage area and load/unload. The ladies up front are very friendly and helpful. Best of all, the pricing is very good for the spacious, climate-controlled units. Don't waste your $ with that orange dump, you don't need to!!

Hi, I am Toni Ali I have sign up extra space storage when it was just opened n do like it it is so neat & tidy I never had before in my life, NOT only that recently I called at location & I spoke to Mr. Roman He address my issue in such competently and he did resolved in less than 30 minutes I am so happy with his excellent job I wish him success his career.

Roman was super helpful with setting up the storage unit rental. He was very patient and polite and answered all my questions. Rates are reasonable and the facility seems safe. Great way to store family photos, memorabilia, etc., that I have no room for, but want to keep...thank you!

Super clean new facility, very nice inside and out. Great prices too!

Evan at our local Schaumburg location was very pleasant and professional. He followed up vey quickly with me and answered all my questions. Definitely recommending Extra Storage to everyone I know.

Very professional! Clean new space, great customer service. Thanks Shawn and Ed.

Carol was Great!

I'm so mad at myself for being a square! I have always used PS for storing things over the years and never even considered anyone else. Well, a person left a review about this place Extra Space Storage on the PS reviews and I checked them out and sold immediately! Roman is one of the nicest and caring people on the planet, it helped especially in times like these! I felt like I knew him for years already. He made me feel so comfortable and that my belongings would be safe and clean at his facility. The place was by far clean, cool (temperature), and huge savings v the other place. Well, needless to say I spent approximately $70 more at the other place and didn't even bother to ask for a refund. I will always use Extra Space Storage, and happy for the person that put the good review up on the other storage company's blog. Thank you again Roman in Schaumburg!!!

Really clean and safe facility. Staff is very friendly and helpful.

I absolutely love this storage facility. It is a newer facility - clean, easily accessible with very friendly staff. Carol, the manager, is extremely professional and knowledgeable. Highly recommend!

Carol was great to work with, was very friendly, and knowledgeable about all of the questions I had.

Carol was very helpful with the sign up process

Honestly the best experience I’ve had with any storage spot , very friendly people willing to help with your needs , I thought renting was expensive not here!

Carol was wonderful to work with. Showed us the different sizes of units available. Explained the pricing and options clearly. Facility is very clean and well run. Thanks so much for getting us setup so quickly Carol!

Staff was great. Clean throughout building. If I need a storage unit in the future, will definitely use again.

Clean facility! Great customer service

Friendly knowledgeable staff and a clean well kept facility all at a great price.

They were a pleasure to deal with, even during the Pandemic of 2020. Very clean facility, easy access and I have confidence my vehicle is safe, and not sitting in the mud subject to vandalism.

Roman was very helpful with all the details and Information on the rental unit...

Roman made everything a breeze. What a great personality. This is a wonderful facility!! Thanks

Carol has been amazing, showing me around the facility, explaining everything to me and setting up my account. The process of renting a storage unit has never been easier. The facility is extremely nice and well kept, too! 😊

Very good customer service extremely helpful went out of her way to help us Carol was great

Carol was absolutely amazing!!! Helped me find a great storage unit! I am very happy with all the help she provided and also excited to start service with Extra Space Storage! Thanks Carol!

Great service .Thank you Carol.

Kari

Marco was the best and extremely helpful. The facility looks clean. Overall a quick and easy process!

great customer service. carol was very helpful.. I would highly recommend this place

This place is very clean and well- run. I have had bad experiences before with storage facilities so I was willing to pay more for a clean place. Interestingly I don’t have too. As clean as they are, their prices are competitive. Carol is very friendly and knowledgeable. Ask for her.

Carol and Roman provided awesome customer service. They explained everything in detail which helped out my wife and my mind at ease. Definitely would recommend the Schaumburg faculty. A++++++

Great service from Bob, Carol and Jennifer.

Carol was prompt and very helpful.

Carol was freaking awesome! Explained everything with more than enough details! And it was a very quick process!!!

Carol got everything situated quickly and was very helpful. She explained everything with great clarity and made sure that we didn’t have any questions. We would definitely recommend other people here!

Bob helped me out in the best way possible. Smooth process from beginning to end.

Good Afternoon! Met with Carol for assistance with boxes and she was Outstanding!

Clean space and friendly staff. Made moving easy. I just got the unit but I Def recommend their services

Carol O’Shaughnessy was extremely helpful with explaining everything to me! The facility is very nice, clean, and organized! Overall great experience.

Carol provided excellent customer service when I came to explore my options and she was so nice to my toddler daughter who was tagging along. She helped me find the most cost efficient unit for my items. This place is virtually spotless. I know my materials are secure at ESS Schaumburg.

Carol is fantastic! She was super friendly and helpful. She did a great job going over the storage sizes and pricing.

Carol was very helpful and explained everything clearly.

This is my first time renting a storage unit. Bob was very friendly and helpful. Excited to store here! Highly reccomend! Company is very open and reasonable with prices as well.

Nina was friendly, efficient and quickly understood my requests. She had everything ready when we arrived for easy signature such allowed my movers to get started immediately unloading. Additionally, when we realized my husband left his phone in the men’s bathroom, she retrieved it and brought it out to our car when we pulled up. Really great customer service!

Went into the Schaumburg facility today and was greeted by Bridget. She was very friendly and knowledgeable. This is a new facility so it's spotlessly clean. Love the cylinder locking system.

First time renting a storage space, Carol took care of me right away. Did a great job explaining the prices, fees and showing me the space. Very clean and new looking place. Before my first actual payment she was able to reduce my price with no problem. Very helpful and very easy to talk to. Thank you extra space storage staff.

Carol was the best. She has great customer service skills

Carol was awesome to work with customer service was beyond five stars, super clean facility excellent internet prices!

Extra space storage is a very clean and secure place! Bridget was very helpful with all the information and answered any questions we had

Carol was awesome! I had to move storage units from a different company and she was so helpful and explained how their insurance policy works. Very clean units, excited to be using Extra Space.

Bridget helped me out, she was so friendly & knowledgeable with her job. It was just a wonderful experience .

We were introduced to Bridget when renting a space at the Schaumburg location We looked at other facilities but found Bridgit openness and knowledge of Extra Space ideal to our needs She was cordial and extremely personal which resulted in our selection of Extra Space She presents a very professional image for your company She even guided us on proper storage techniques and packaging for our pending relocation She is a asset to Extra Space Dianne Hanrahan

Bridget is wonderful ! The facility is very nice and clean I definitely recommend this facility

Awesome service,great staff,they are very knowledgeable with the best prices around,would highly recommend!!

My husband just took me to our storage unit for the first time and I have to say that I am completely blown away! The facility is so clean so secure so private!!! I've never seen anything like it! I will definitely recommend to anyone that's looking for a very nice high end storage facility that's very very reasonable!

Shawn was very helpful in explaining the process and presenting the unit including the related cost.

Great facility! Jessica was very professional along with Bob and Shawn. Totally recommended. Easy and fast process!

Extremely friendly staff. They took the time to explain everything, as well as a full overview of the property, costs, and rules.

Great experience and customer service from bill. Very clean and convenient location.

Stopped in and saw Carol to buy boxes, as always received exceptional service!

Great experience getting my trailer dropped off same day as I reserved. Carol was very friendly and professional! Would recommend using this as your storage facility!

Nice, new, clean place. Conveniently located. Great rates too. Carol and Nina were so kind and helpful.

Super nice staff... Very efficient! And very clean, comfortable storage units. Great hours and accessibility. Thanks guys!!

Great Customer service Miss Carol at location she is awesome Miss Carol did showed me around storage we will definitely recommend all friends and family to come here if they needed storage

Carol and Jessica gave great service. Thank you for recommending

Great staff. Carol was so helpful and informative. Would highly recommend

I made Crazy Carol's day, I am the 100th review

Carol is amazing and answered all my questions before I even knew to ask them.

Carol was a pleasure to work with. Very friendly.

Carol gave me wonderful customer service, great prices, indoor units for any weather conditions. Nice and clean. I will recommend anyone looking for storage here.

I am so pleased with Carol! She was extremely helpful, friendly and very considerate of my disability. I would recommend Extra Space Storage because of her.

Great facility and management.

Carol provided excellent straight to the point service, which is exactly what I was looking for. I was very appreciative for the very productive visit. This facility is very clean too.

Carol

Very nice and friendly staff carol. Very clean place.

Carol was a great help and setup my account incredibly fast. Great service all around! Answered all of my questions

Carols very helpful in getting yourself set up

Super clean and new facility! Manager Carol was helpful and spent a lot of time walking us through all our options. Very nicely temperature controlled and loved the loading dock options. We rented the same day!

New facility, looks nice and clean, doesn't smell. Carol was very helpful and new her stuff, very smooth experience

Outstanding

Great staff!! I met Jessica last week and Carol this week, both of them were really helpful. I arrived 15 minutes before closing time and both of them helped me happily. The facility is new and very well organized, super clean and easily accessible. I am happy that I came to Extra Space storage. Kudos to the team!

Carol, great customer service. Above and beyond.

Extra Space storage just opened in May 2019. We have been storing stuff here for about a month. It is a beautiful brand new building. Very easy access with a door code to open a garage door to unload your stuff. Carol and Jessica have always been very helpful. EXCELLENT SERVICE!😎

Mgr. Carol O'Shaughnessy was extremely helpful, VERY knowledgeable, and friendly. Very glad to work with her!

Carol is awesome. Explained everything like a pro.

Carol and Jessica were great. Made everything very easy.

Jessica gave me great service and a good revow

Jessica was fabulous. Very thorough, professional, and friendly. Thank you for great service

Carol is awesome! Thanks for all the help!

Carol did a great job of showing us a bunch of different units to find the perfect one for us!

Jessica is amazing! Super friendly and made me feel great while going through the process! 5 STARS +!!!

jessica was very helpful with picking a storage. she showed me all the sizes gladly. made the process very simple

Great service jessica!!!

Jessica was very helpful. She was showing different size of rooms and explaining how the furniture should fit. Very friendly customer skills!!

Quick and easy checkin. Brand new space, very clean.

VERY NICE facility. Brand new, elevators, intricate locking mechanisms for maximum security of my belongings. Jessica and Carol were amazing. Everything was explained to me in great detail. Couldn't be happier!

Carol is great person to talk to

Good customer service very helpful and kind Carol is very nice

I’ve used many different storage facilities before and honestly have hated dealing with storage prices and poor customer service in the past. All of that is different now that I’m renting with Extra Space Storage. Immediately after reserving my unit online, I received a follow up call to confirm my reservation for the next morning (yes it was a short notice reservation which was promptly accommodated without issue!) When arriving at the facility, I was greeted with early morning smiles from both Jessica and Carol, immediately making me feel welcomed and rest assured that the previous glowing reviews were truth to be told! I’m very happy with the service, price and overall cleanliness of the facility. I feel very safe and at ease knowing my belongings are in good hands! :)

Jessica is great

Very clean facility, easy setup and great customer service. Carol was friendly and helpful!

Carol did an outstanding job explaining everything regarding the facility, rules and regulations. Very pleasant, great customer service, very clean and state of the art facility... I highly recommend this storage facility!

Carol, the store manager, was so helpful and great to work with.. exceptional customer service!!

Carol was great helping us find the proper storage unit!! Beautiful new storage facilities.

Jessica was extremely friendly and funny. Carol and Jessica were both incredibly helpful and explained everything. The facility is super clean and spacious. There are a variety of storage spaces for all kinds of needs. Thank you both so much for your help :)

We just recently moved in to this storage facility. The office staff, Jessica and Carol, are both very knowledgeable, personable and helpful. Thank you for the wonderful service!

I am so happy I found this place. They have been beyond helpful. Jessica is amazing amd what an asset for a company to have ! She is professional, helpful, and knowledgable about the sevices and what to do. I have multiple spaces here and am so happy. I really recommended this company over other storage facilities. I have been a customer of many other storage facilities and none of them are this organized and professional.

I came in and Jessica was right at the door greeting me. She took me around showing the type of storage they had available. Great service I'm happy I found this facility.

Nina was great in helping.

Great service, very helpful!

Love the friendly service. Thank you Jessica.

Jessica was great go see her for needs of atorage.

Went over various sized units with me and outlined all price increase schedules. Bonus is the indoor loading dock, and away from the elements! Place looks great!

Unbelievably friendly and helpful staff! Beautiful brand new facility. So happy we found them! Great prices!

Great service and management at this extra space storage. Nina helped me to set up my storage box and she was very helpful.

Christina made signing up so easy and she was very knowledgeable! Such a great place, highly recommended!

Moved my friend into her unit today and got one for myself. Love the swiftness. Easy process. Great staff. Kristina, Nina, Carol were all amazing. I strongly recommend storing here.

Staff very friendly. Thanks Nina and Carol for excellent service.

Carol and Nina were excellent. They showed me several different units, explained the process, reserved my unit and had me out the door in 15 minutes.

The manager Carol was great on showing us a unit that will be more cost efficient for are needs. She was very polite and helpful.

Carol was amazingly helpful and got us into the perfect unit! Saving us over $100 per month!

Carol was great very helpful and polite. Answered all my questions and got be the best unit for the best price.

This is a very nice facility and at a great price! Carol was very sweet and helpful during the whole process, which was very fast. I would definitely recommend this facility!

Carol was so helpful and friendly. She made sure I got the fairest quote and that I was comfortable as this was my first time storing. Even though I did a remote lease she was still so helpful in making sure I understood the whole storage process and provided helpful tips on organizing storage. Thank you Carol!

Carol was a great help to us. She explained everything in detail. She was friendly and courteous. The location is great too. I am very happy with my choice to use Extra Space Storage.

Jessica was very friendly and helpful in showing me my options of spaces. I currently rent at a different place and I was quickly sold on moving into extra space storage.i really like the longer hours that I can enter the building. Thanks Jessica for going out of your way to get me signed up before a holiday.

I was actually on my way to another storage facility when I passed them by. After going to other one I decided to stop by here to check them as well. I was met by Jessica who had a very welcoming and friendly personalty. We discussed prices and then she brought me to look at the unit. I liked everything I seen. I told her I would let her know on monday if the space would work for me. I called on monday and told her it was a go. I showed up to do paperwork on the unit and Jessica had all the paperwork ready to go. From my understanding this is a new location in the company and it shows with construction and cleanliness. Jessica was a pleasure to work with and would recommend her and Extra Space to anyone. I never felt like i was a customer, the whole time I felt as if we were two friends talking and she was helping a friend out. Go see them!

Love this place! Great rooms and price

Great service. Clean facility and professional staff. Very satisfied. Ask for Jessica.

Jessica and carol were very nice and professional. They made me feel comfortable and appreciated. I had a cool experience

Carol was fantastic in setting up my new account. It went very fast and smooth. Would definitely recommend this location.

Great storage place !! Carol is a very friendly manager.

Great storage and especially Jessica, the store manager, gave us good service.

Jessica and Carol are wonderful people, good people to deal with,very satisfied

I am moving here from another extra space storage (midlothian) mainly because of the way I was treated there....the details on that are in a review I left on that locations review page...the lady (Carol) at this one in Schaumburg was so much nicer and even told me things about the storage biz that I knew nothing about and will help me in the future ... brand new super clean facility.... super friendly and helpful... Thank you Carol👍😀

♥️♥️♥️♥️♥️ Excellen customer Service!!!!!!

👏🏻👏🏻👏🏻👏🏻👏🏻

Carol was very thorough & professional; welcoming & pleasant; confident your service will serve us well after signing up w/Carol

Carol was great! I needed to sign a contract fir my daughter's unit in Denver, and it could not have been easier.

Top of the line facility and great staff.

Christina is amazing!!! Very nice and informative.

Fabulous customer service. Christina took her time to show me around and the different options for me. This is the second time using Extra Space Storage, highly recommend.

Newly built property In a close and convenient location for the surrounding areas. Even better will be managed by one of the best managers I’ve ever met, Carol. I have been servicing and knowing Carol and most of the extra space storage crews and She as well as the rest of the staff are very professional, honest and nice group of people to talk to and will definitely meet any of your storage needs.