Gentleman at desk was very polite and helpful. Process was quick and easy.

La persona que me atendió muy amanle me resolvió en minutos me voy muy contenta

Shannon is the absolute best.

Great place to store your items. Excellent customer service.

For those who are wondering if this place is still open, it definitely is! Still offering the best customer service and very affordable prices!

Good customer experience. Highly recommended

He was amazing to work with he was very attentive and made sure everything was handled the right way I appreciate him nd will always get my service!

I’ve been there with them for a year best service ever

Been renting here since March 2024. Went in the office to do an ownership transfer. Very easy 10 minute process. Affordable pricing. Very nice guy in the office. Will continue to rent here and highly recommend.

The lady was so patient stay with me on the phone through out the entire process

New management was very nice, very smooth process getting my unit.I would very much recommend this storage facility

Mr. Walker was very knowledgable, professional and caring.

The new management is excellent!!

New management is awesome, manager Shannon is what we needed. The outside units and property seem clean and pest free. The outside could use some maintenance potholes need attention and some fresh paint would be nice!

The manager is great! Works hard with little to no help. Needs some help in the office but the manager handles what he can on his own. Secure location and property is for the most part clean and from what I could tell pest free which has been an issue with other facilities I have worked with.

Shannon Walker went above and beyond to help at the last minute before closing. Exceptional individual!

Shannon walker was amazing! He help out and get me right thank you so much

I had no problems it was real easy service was great

Shannon Walker did a great job helping me out, even though it was not Securcare that I called 2weeks prior. Thank you!

Excelente servicio de Mr Walker

Shannon a great person!!!

Great customer support and assistance from Shannon. He’s professionally exceptional.

This location is ran by a wonderful man named Shannon. He is very kind and

Different person in office now. Gave me the info needed

Very nice service from the office

Great service

So nice and easy to get one, very happy with the help

Been with them for years

Getting a unit was fast and pretty easy did everything online set up all my info and what unit size I needed and within a day I was able to get my unit and move my stuff in. Everything was done online which which made things a breeze. Upon getting a place and needed to discontinue service I just popped in the office and they looked my account up told me what I needed to do upon departure and that was it very quick and easy.. would definitely use again if I need to. I have no complaints on my my experience with renting a unit with them.

The new management was very helpful and easily helped me with my problem.

New management, very helpful and worked with us !

It was a great costumer service .. I highly recommended it 🙂!

Great costumer service !!

New management is great!! Shanon is like a breathe of fresh air. He was such a gentlemen, and very helpful in assisting me with my transition into the proper storage unit. He also walked with me to the storage unit to make sure I liked the storage unit with respect to the appropriate size and and ideal space for my things. I'm glad they found someone that actually cares. I can appreciate great customer service when it presents itself. Thanks so much!!😊

Shanon is a New manager is always helpful… he is always professional and always there to help. He is always on ground

I advise you to go see Ashley if you want good info about getting a good storage space, she knows it all, and she works hard to please the customs....Love her 🙂

Update Oct 2023: I am using their space for the second time. The whole process was done online, no need for offices or attendants. I was able to check into my unit immediately after paying online, with ZERO human interaction. Quite efficient and impressive! -------------------------------------------------------------------- Original Review 2018: I am leaving 5 stars because I like this place. Their prices are lowest in town; save your time and effort! Stephanie, the property manager, is so sweet and helpful. She will do anything to meet your storage needs. She goes way beyond customer service! I highly recommend this place.

Very friendly and attentive to my needs.

Great service, helpful and friendly.

Ashley helped find the perfect size unit, quick and easy

The property manager is amazing!!!!! Down to earth.. Real.. Country(I love it)… her customer service is amazing

I was in need of a storage rental close to a specific area and I found this location. Ashley, was a tremendous help. She was polite, professional, and detail-oriented. I would certainly recommend others to this location.

Ashley W. Was helped me look for exactly what I needed with insight and listening

She is very good in what she those and she is very accurate on point and details

Nice service and very sweet customer service

Excellent service. Greatest staff! Ashley is the best service representative you can ask for! I'm giving her 5 stars ⭐⭐⭐⭐⭐

Great experience. I had my unit for a couple of years. Ashley always keeps me on my toes when I'm almost late for my payment.

It’s a breeze storing my stuff at this location, the grounds keeper Ashly is very easy to work with, very helpful and she does a great job in keeping it clean.

Ashley helped me and she was amazing!!!!

Best place for storage in this area. Very economical and the office manager is very kind. Definitely recommend this facility!

Ashley is absolutely amazing! She was kind and took the time to answer all of my questions. I would highly recommend secure care self storage to anyone looking to store their items.

Ashley was very nice courteous to all my need and wants

Ashley is so awesome she helped me with all my needs

Very informative and professional

Ashley was great help . Awesome customer service.

The most sweetest Lady with awesome customer service clean facility !

Excellent place. I had no clue about it. Was in a bind and bout to lose my mind, but the lady there, Ms. Ashley Warren was on point. Super helpful in a time of need. I will send everyone I know to this location.

Ashley warren was so nice and helpful. I appreciated the great customer service

Excellent staff. Especially Ashley. Always pleasant and eager to help. Clean facility.

I have dealt with the storage place several times, and Ashley is always AMAZING! She’s very kind, excellent customer service, fast and smooth transactions! I’d give her 10 stars if I could!

A nice place and Prudence is wonderful!

Ashley is a great person she always helps me out with all questions ,polite,funny and has very good customer service.

I had a few questions about getting a storage for my car, and Ashley was able to give me all the information that I needed and then some. I will be using them again in the near future.

I so appreciate Ashley for helping me out this morning! Ashley is always friendly and gives me the information that I need regarding my items in my storage facility!

I been with them for years Ashley always have been nice and courteous to people thanks to yall

staff is very helpful and friendly and property is clean

Ashley was great and helped us understand everything clearly , 10/10

Amber was very curious about what I was storing and what size unit would fit my needs I was notified about security and times of access the reasonable price and she was very friendly I’m sorry if I don’t have the right name but she was very nice I have a memory issue with names but She was Wonderful

Great Service

Excellent customer service

Very professional.

Ashley, the manager is amazing. Always attentive, positive and extremely helpful! Always great service!

Ashley is the best manger. Always provides great customer service.

This is a super cool storage facility. The receptionist Ashely is very cool always understanding and knowledgeable and they do not play about security. Your stuff will be good !

Ashley was amazing !

Ashley provides excellent Customer Service.She works with her customers Letting them know The best size unit that will fit your needs.Overall She’s an asset to your Company.

Ashley is so awesome and very helpful

Ashley was ver pleasant very informative great customer service

I’ve been with this storage company for 2 years almost and I can say Ashley has made sure things were intact. Every conversation was a handled with care and patience ! I appreciate having someone in charge like her ! Thanks Ashley

I have been with SecurCare for 2 year's! Ashley is the best!!! She the most respectful and easy going every time we speak! She helps me out with all my issues big and small, I recommend everyone coming to SecurCare the best storage out west of Indy!

Ashley has been an amazing help since I've been a customer !

I was given thee best service from this location I've never felt comfortable putting my whole life in an storage but they made it happen thank you and we love you!!!

Ashley was an amazing help! Thank you and keep up the good work!

They have the best storage unit in town they also have a wonderful manager who is willing to assist clients has great customer service and will to work with you the also have a wonderful on call service I love this storage thanks for all your help and hard work

Ashley is so good at her job she answered all my questions and her customer service skills are amazing if u are ever looking for a storage and want a great experience go to Ashley !! She gets the job done

Ashley Warren best customer service person ever answers to all of the questions.

I love the customer service it's awesome they're always friendly when I go in and polite and Ashley she is very wonderful the light skin redhead

Excellent service! I was in need of a storage unit and found what I was looking for. The price wasn't too bad, and the customer service was on point. The lady Ashley Warren I believe was her name was a big help. She helped me get sorted out and was very polite and positive. I definitely will be recommending this place to friends and others in the future.🙂😊

I wanna say thank you to Ms Ashley for helping me I needed a storage real fast and she was on the spot eith everything I needed and wanted I just wanna say thanks Ashley u rock

This place is great ! I left my lock unlocked just moving fast and the staff put their lock on my storage unit to keep it safe . I really appreciate that everything I own was in there. Thank you guys ! Ashley and Stacy !!!

It was good

Really going through right it now Need storage asap Ashley really helped me out I would recommend it to anybody

Renting here was a better experience than renting storage units from other well known chains like uhaul!! The Lady there (Ashley) made it very easy and helped me with all the necessary knowledge that made very smooth and simple.

I relocated to Indianapolis and needed a storage unit. SecurCare was able to accommodate my needs. The store reps Ashley W. and Stacy H both have excellent customer service skills with a smile they walked me through the process with ease. I will recommend others to use this location.

Definitely feel better about my secured unit, knowing the customer service from Stacy and Ashley are keeping things protected. These ladies seem to have the keys to success for growing a business. There attitude will keep me coming back, each time I need a storage.

Ashley and Stacy was very nice. Help right away !!

Ashley and Stacy is the best

Ashley and Stacy are such a wonderful help ! Very nice , and very understanding and helpful . Keep it up !

I've rented a storage from here and I would highly recommend Ashley and Stacey were very friendly and knowledgeable about products they offer they met my storage needs and I couldn't be more pleased

Nice facility. Ashley has been very helpful every time I'm there. Been dealing with her for several years. Highly recommend.

Needed a storage asap. They were the only storage in the area to have a real person answer the phone. Ashley and Stacy answered all of our questions and we were treated with respect both over the phone and in person. We rented a clean space and the process was smooth. They even sold me a lock and had box tape there too...how convenient!! Would recommend!

I love Ashley awesome self she definitely gonna get the job done get you straight.

Great customer service Ashley did above and beyond her job appreciate the good service

It's storage. She's nice enough.

I am very grateful to the person in charge of the office, unfortunately I do not remember her name, but she is especially a great person, one of the best, to help us with any problem, I am extremely grateful to her, for the great help she gives me, your great support and understanding. It is a pleasure to be your client, and all thanks to her

Wonderful staff and very best pricing ( per square foot ) thank you !

loved this little storage facility ashley was amazing and very helpful on letting us know everything we needed help on!!! even was kind enough to help us locate the dumpster place could use an updating but all in all had an amazing experience!!!!!!

Decent facility with the cheapest price around.

Ashley was very helpful. Great customer service.

Ashley, she's a great worker I love that she helps me every time I come in here she's always right there on the spot with everything if I have any questions anything like that she's quick to answer them if she can't answer she'll get the answer for me she's a good worker thank you

Ashley is the best!!!! If there’s any way she can help she will!!!

The Gateway location is the most efficient, secure and cleanest I have ever seen. The staff is always professional and courteous. If you are looking for a storage place, I highly recommend

Ashley who works here it was absolutely awesome to work with, and the facility is clean and well kept

well, will refer you

The lady who answered named Ashley was very helpful and super informative.

Well

Ashley Warren is so professional. She made me feel welcomed. She has a great work ethic. I felt comfortable leaving my items in the storage. The company should be very proud to have an employee like Ashley Warren on staff.

Great prices rentals are not that expensive good customer service willing to work with you especially during the pandemic

I was called right away and i rented the unit over the phone. I was able to go that evening and secure my unit and then i went back the next day to sign paperwork. It worked out really well especially since it's so hard to try and get stuff done in the middle of the day.

Very good the person in the office answer all my questions and explained everything very well.

Very nice place and the staff accommodate

The front desk person is almost never at the desk when i show up but overall seems like a great place

Lady that works the desk was very sweet. Everything was very fast to get moved into my unit. The only thing that sux is it up stairs and a little creepy. So if you can spend the extra get a downstairs unit

Although I wish this property had more camera's the property manager is extremely helpful, dependable accurate and professional. I truly feel that she is the only reason I stay at this location. I would give them over all four stars.

Staff was very friendly. Was able to move into our unit quickly. Easily accessible and clean!

For a storage it is average: there are several sizes available but at better prices than I had seen on the westside. What makes this place really nice is the lady that runs it. Ms. Prudence is funny and sweet. She really is "good people".

I was happy with my storage unit. The employees are nice and helpful. I would recommend this place. I never had any problems getting into the gate. The only reason I gave a 4 star is because I had an indoor unit and all the light bulbs were burnt out except one. So it was dark in the hallway. Other than that everything else was good and you can’t beat the price per month compared to other places.

Prudence was awesome every time I ran into her! Excellent staff, great prices.

Prudence is a great person and always helpful. I just wish that the corporate staff will appreciate great customers and give out more deals. I have over 7 Units with them. No issues!

Great place for storage and office team perfect.

We recently relocated to Indianapolis and needed to store our whole house. SecurCare was able to accommodate our needs at a very affordable rate. Our store rep Stephani R. was amazing & patient while helping us to select the right unit! #stephanirocks

The storage facility is fine. They could do better with their rates.

Outstanding & friendly customer care at Terrific price,love it.

I love the facility I would recommend them!

The staff is always so nice and helpful

Great customers service willing to go that extra mile to retain customers.

Easy, fast great service! This is my third time renting from them. Thank you Juliano for excellent customer service! 😊

I needed a quick & easy process of getting an affordable storage unit. I reserved online thru ExtraSpace bt wasnt sure if I was going secure the unit, thats until my guy Giuliano hooked me up with a perfect fit at a great rate. Thanks love for helping me out in my urgent time of need... You Rock!!

Fantastic service, clean, secure and great price! This was a very easy process to get moved in and I'd definitely recommend!

They have the best stuff ever. The process was fast and easy. To me this is the best place to store what ever you need.

Quick and awesome service

Seamless experience. Maggie was a great help! Very patient and friendly I've got a wonderful understanding of my new, little space.

Saved the day for me!

Very satisfied. Had no problems.

They employees were great, veey informative and fast speddy service! The office also smrlled really good which let's me know they are a clean company.

Great

It was amazing and the prices are reasonable. .. You should go check it out !!!

Friendly and easy going knowledgeable stuff was able to help with my servitude and gave me extra customer service

We have had a number of units over the years that have included red hot summers, floods, polar vortices, and ice storms and have had no problems, our stuff is safe and dry. The office provides good and prompt service and keeps the facility clean and presentable.

Customer service is awesome I've rented from them before and I've been with them for 2 years with no problems

Maggie Ward was absolutely amazing! She made sure I understood what I was purchasing and explained everything I wanted to know. I am extremely pleased with her customer service and wish there were more employees like her. Thanks for being so kind Maggie! <3

Wow.. amazing customer service , 5 stars and thumbs up!!!!!

Stephanie was very friendly, helpful, and informational in our time of need!!!

I've used many storage facilities in my life, but none compare to my experience here. 10/10 Would suggest to friends.

Employees are friendly and energetic! !!

Just got done installing lights on this property! What a great experience and what lovely staff.

Maggie was nice and polite, she explained everything to me. I asked 1 million and 1 questions and she didn't have an attitude when I repetitively asked! She had a nice sense of humor and made it really easy for me to leave my belongings with someone of such care and awareness!!! Absolutely LOVE her!

Very pleasant experience. Speaking with Maggie over the phone and in person was great. Thanks, Darryl Stanley

I really appreciate the staff's quick and attentive way they handle business they got the most storage for my money I was very happy with the end result and was able to get everything done in a timely orderly fashion which is very important to me

I went to extra space storage to pay a bill and I needed information on changing to a smaller unit, Tyla was more than happy to help me with the transition. She was very helpful and friendly a true asset to extra space storage.

Their customer service is great! They make you are very well taken care of.

This particular location is excellent! They satisfied my storage needs and accommodated everything I needed. Plus, Greg gave me excellent customer service! He is so friendly!

Greg was absolutely AWESOME!!!!!! THANKS Sonia Ray says Excellent Customer Service!!!!!!

For Dave & Greg two of the best company worker at extra Space storage. Theses two hard worker really go all out to give service for me which to me is a 5 stars services

Dave was really nice and sweet he even made sure i was completely satisfied with the choice i made...... 👏👏👏👏

Well where do I start....Ive been trying to write this review for almost a week now and finally got the chance to today....I had to amazing (handsome Lol insider) Reps by the names of David and Greg. whom I can honestly say were great...they had great costomer service, great attitudes, and this Extra Storage Space has great prices! Even on one of the most stressful days (they had no internet for the whole morning) nothing changed...still great customer service and great attitudes. I would most def recommend this Extra Storage Space to anyone!! Remind you this is my second time renting from them!! thanks guys keep up the great work!!

Dave is awesome ,he helped me out with all the questions I had and he even took the time to show me the unit before to see if that's what I wanted. I really recommend this storage place :-)

this is my second time getting a storage unit here.I was very satisfied with the guys that work here they do a super job.Great customer service..

Dave is awesome!!! He took his time and answered all my questions. Extra Space has the best prices in town!!!!!

David was awesome his customer service is amazing!!!☺️

Dave was very nice and helpful...would definitely recommend!!

Great place to go if need some extraspace price good

Excellent service, David is knowledgeable and well mannered.

Very informative and nice

I enjoy the customer service I recieved from Extra Space Storage! I was going through a really tough time & the manger David was there to help. I would definetly recommend this business to anybody needing storage. I own a 10X10 and pay $41 a month while competitors charge at least $85 for the same amount of space. Thanks David :)

Dave was wonderful. He efficiently and professionally made my renting experience simple. He was responsive to my rental needs. Wonderful!

I've been renting with Extra Space for awhile now. Dave set me up and has offered great customer service ever since. When I needed to get into my unit through the winter, he shoveled snow to give me better access to my unit. All around the service has been great and I would recommend this location.

I was very pleased with the professional, friendly and prompt customer service that I received while inquiring on storage units. Dave assisted me in helping me with my decision on the right size unit, that I would be most efficient to my needs and fit my budget. I am a very satisfied customer and would highly recommend this location to all.

Dave was VERY HELPFUL with our last minute needs. He got us in and out fast with a sweet deal. I will definitely return AND RECOMMENDED