Very professional & polite

Great staff great service

I had an outstanding experience renting a storage unit recently, and I just have to highlight how amazing Kate was throughout the entire process. From the moment I walked in, she was warm, professional, and genuinely helpful. She took the time to explain the different unit sizes and pricing options, making sure I found the perfect fit for my needs. Kate's attention to detail and thoroughness gave me confidence that my belongings would be safe and well taken care of. I highly recommend this storage facility, and especially Kate, for anyone in need of a clean, secure, and well managed space. Kate’s customer service is top notch, and I couldn't have asked for a better experience. Thank you again, Kate!

Kate was amazing! From the day we rented the unit to the final day we needed it she was helpful, nice, and extremely informative.

Love Kate! She's wonderful.

Kate does a very good job at Dearborn heights and we all appreciate her. Thank you Kate for the fine work.

Great customer service!

Special Thanks to Kate ! She has been very helpful, patient, and kind through the stressful process of moving. Excellent customer service; highly recommended !

Our experience is always a pleasure we Love Kate💕💕💕💕💕💕

She is really an Awesome woman hardworking ❤️

Good prices and friendly staff.

I just LOVE LOVE Kate!!!!!

Kate is awesome and makes me feel at home when I’m coming to check my unit!

Kate is the best! Great place to store your extra stuff. Thanks

She is so helpful and friendly, appreciate the great service

Great place Kate is the absolute best ! Edit still great

Kate was exceptionally helpful. Facilities are clean and easy to access. I’d highly recommend renting here!

Great customer service

Loved Kate, super friendly and informative. Great personality!

Kate was super helpful & professional with explaining the rules. The process of renting storage unit was done very easy thanks to her. I definitely recommend using this location if you’re in the area.

Kate, Property Mgr. at Istorage Dearborn Hgts has been exceptionally helpful in assisting us with our storage needs. She walked us thru every detail needed and answered all our questions thoroughly. Marilyn & Rick

I’ve used this storage facility for 4 months now. Kate has been really helpful with every question. She’s really sweet and kind.

Kate was a great help thank you very much for your service

I use the storage units at istorage. I received amazing help when I first got there and again when I couldn’t remember my passcode a few months later from the property manager Kate. She had been a great help and the reason storing has gone so smooth for me! Thanks for all the help Kate!!!

"Kate, Thank you so much for your amazing customer service over the past few years. You’ve been incredible to work with and always kept us in the loop. We’re so grateful for your help and care during our storage journey. We’re going to miss you! We finally got our dream home and it wouldn’t have been possible without your support. You’re the best!" The Smith's

I have been here for 2 months now and Sam and the rest of the staff has been nothing but helpful from the move-in, locks, and maintenance with my unit. I’m glad I chose to rent a unit here and nowhere else.

It was my first time inquiring about a storage unit. Kate was so knowledgeable patient understanding of my needs.

Kate at the Dearborn Heights location was super nice, very informative, helpful, personable. After a very long stressful week, she was just what I needed!

Great location, really good prices and easy accessibility to this location. Not to mention Kate is a blessing, came in close to 6PM (closing time) and Kate was happy to stay a lil late and sign us up.

Kate is great!!! All questions and concerns answered! 🙂. Thank you Kate!

Great service highly recommend this place for your storage.

Great facility and friendly staff

Manager Kate did a great job showed us all the different units explained everything completely and I'm very happy

Ashley is absolutely amazing and a pleasure to do business with. She goes above and beyond for everyone. She is very knowledgeable and professional. Thank you so much. You are truly valued.

Nice person and very helpful

Kate was great!!! She was very patient with me and 2 year daughter and showed great customer service.

Clean facility - friendly staff

Kate was great!!! Thank you for your help!

Very clean and well kept facility. Very nice and helpful management. Great place!!

Kate gave excellent customer service! She was pleasant and informative, and gave me a great deal. Definitely recommend!

Kate is very kind and polite! She's has been very helpful whenever I have question!

Service was great. Thx katev for you great service

Thank you Kate for helping us close out our unit. We have had a good year keeping our storage safe and secure.

Sam and kate were both polite and helpful!

Kate and Sam were very friendly,helpful and kind. They were very considerate and concerned about our needs.

Very friendly and thorough and helpful and knowledgeable

Very professional and courteous would recomend.

Kate v is so helpful she explained everything I needed and walk me through. She is awesome!

KATE AND SAM ARE AWESOME!!

excellent customer service

Kate is super friendly and professional!

Kate was very helpful .clean and well maintained

Kate was so sweet and very helpful!

Went in to pick up belongings from a storage kate went above and beyond with excellent customer service would recommend to anyone looking for a storage unit facility that treats you like family.

The best place to keep your property safe and secured! I always find it very easy to access the property and feel welcomed by the manager Kate shes always helpful!! I highly recommend it.

The manager Kate was very helpful in getting me the storage space I needed. The facility is very clean and well maintained.

Best experience with great customer service! Kate is amazing!

Had alot help coming in. When i couldn’t find the right price for me. She assisted me to find better prices to storage units near us. She wrote a list and I couldn’t be more thankful 🥲. I’m reserving a storage the next town over. Thank you iStorage 😄.

January 9th was the worst day of me and my children lives. As soon as I walked into istorage Kate was great. She made the process smooth for me. Anytime I called her with an issue she made sure to assist me with patience and understanding I’m glad I chose istorage

My wife and need to transfer to a bigger unit. I did a online reservation a few days and Mike from istorage called me this morning to finish the process. Although my wife and I were indecisive, Mike was more then patient and happily helped us no matter how bothersome we were. Great customer service! Thank you Mike.

Storage unit manager Kate was very pleasant, informative and helpful. She helped me in transferring units and even provided lights when I had been trying to get lighting in my previous unit.

Kate was awesome. Great manager.

Friendly service. However, huge increases too often for no none reason. Except they can ask for more money once your stuff is in storage. Prices are too high and no deals offered if you have two storages. Rip off!

Came in handy

Good customer service, storage facilities is neat and clean

Very nice staff and storage unit

The head manager lady at the desk was hella sick. I believe her name was Kate. She knew all the questions I was gonna be asking already and even though she does it every single day she was right there with it! She is great.

Your property manager Kate is very very professional she is an asset to you facility . GIVE HER S RAISE

Kate was amazing. Made the leasing process super easy.

I won an Auction an Kate was so helpful walking me thru the process. It was my first time. Thanks!

Love it here very friendly helpful!!

Awesome customer service from Melissa. Friendly. Very helpful!

Needs a bathroom outside after hours for renters.

Just recently got a unit at the dearborn heights istorage location and so far I like it alot. First off the office is nice and clean and the woman I dealt with was amazing her name is Melissa. She was so helpful and even stayed later to make sure i got my unit that day. She answered all my questions. She was an angel. The unit itself was clean which is always good. I love all the cameras and the gated entry as well. Only thing I feel is a bit of a down fall is the price. I feel the price for the unit i got was a bit pricey. Other than that its wonderful. Update: I moved to a new facility due to the price of my already expensive unit went up even more for no reason. Way to high in price. Was 200 for our unit there and I'm now paying 119 somewhere else who wouldn't switch?

Ann Arbor Trail ….. Melissa was a very good receptionist and host a joy can’t wait to enjoy the storage ❣️❣️

Melissa was very nice and professional.

Great customer service, and a very clean property 😎😎

Cool

Melissa’s awesome ❤️

Melissa was very helpful, kind and nice. Highly recommend!

Very professional diligent service.

Professional, helpful, and good service from property manager Melissa R. Thanks so much!

Terrific experience, very clean and well maintained facility. Melissa answered every question and treated us with respect and consideration. I would recommend with absolutely no hesitation!

I visited four storage locations and this was the most professional and knowledgeable staff I encountered. Issac (I believe that was his name ) went above and beyond for me. When I thought I needed a size he didn't have at his location he call the other locations to find the size I needed. I'm glad I'm doing business here.

Melissa is amazing! She is so helpful & is always so polite. I have been to many different storage places & she makes the process so easy & professional.

Melissa is awesome and her customer service is EXCELLENT!!

Great service, very helpful and answered all my questions. Clean grounds. Will recommend to family and friends

Melissa is the best, she is so helpful and nice. I appreciate her helping me out with everything!

Melisa was great kind,patient,and had good customer service I appreciate her help

Malisa is the best she is very professional and proved me with great service.

Melissa was great. Took care of all our needs. The storage unit was clean as well as the grounds. Very impressive.

You guys did a good job

I filled out the forms online and everything was ready the very next morning. The process went smoothly. Unit was nice and spacious for what I needed. Received a follow up call from Melissa to welcome me and to see if I had any questions. Very professional!

Excellent customer service, very nice and friendly.

The lady at the counter was great! I ordered a unit online. And the process to actually getting into it was smooth. Clean facility compared to most I used in the past.

It was Great! Thank you for all that you do!

Awesome! Always choose i storage

I’ve had the pleasure of working with Melissa for a few weeks now, she’s been so helpful and patient, finally after a month I was able to get back to MI to rent two units and it I was a pleasure meeting her finally! THANKS MELLISSA!!!

I love this place first time getting a storage unit and Malissa helped me out perfectly even when I fell behind on my payment she talked me through the process and was very willing to help and very understanding about things happening with life she was never rude or annoying or anything she’s wonderful there team is wonderful great job and service you guys have you guys forever have a customer with me THANKS AGAIN MALISSA!! I hope I spelled that right 😁🙏🏾

Melissa was extremely helpful, and kind. Very friendly and was willing to work with me despite Mercury retrograde trying to tear everything up lol. I appreciate her help so much. Give her a raise 😊

Very very helpful and great service, thanks to melissa for helping me out and taking her time to ensure my delivery is easy

I just wanted to drop a review here for Melissa. My son and I had some unexpected issues come up with a move and she was more than willing to help. She was outstanding! Thank you Melissa for going above and beyond!

Everything is great except the price but thats life...

Melissa is very kind and helpful! I would definitely recommend especially if she is there!

Melissa was Amazing! Great service and very friendly!

Was very pleased with my experience very clean and safe environment

I absolutely love Melissa she has awesome customer service!!!! She made sure before I signed I understood everything!! This world need more patience!!!

Thanks to the amazing profesional Melissa she was very helpful and patient also the storage unit was very clean

Melissa is always polite and helpful. Location is always clean.

Melissa was great!! It's hard to find great customer service these days but she has it!! She made my experience a breeze! Thank you!!!

I have had a pleasant experience . Melissa was great help to me and she made sure I was completely satisfied before leaving . I recommend this place to anyone.

Melissa is such a nice lady, she was a huge help with my moving process

The manager Melissa is a blessing and pleasant to all patrons.

Great customer service and the business is very secure and well maintained!!!

My daughter and I had every intention of shopping around for the best storage places to fit our needs and this was our first stop. Melissa and Alicia were so helpful and cheerful that we walked out of there having secured a unit without going anywhere else. This facility is clean and very obviously kept up so that was a giant plus, but honestly it was the interaction with Melissa and Alicia that cemented our decision.

The person that assisted me Alicia, was very helpful and knowledgeable. She went above and beyond to assist me. My rental experience was very acceptable.

Elisha explain that she was new at her job however, she was awesome in helping me with all the necessary questions I had to make a decision. Thanks again

Ellisha was very helpful and very knowledgeable Thanks for the great service.

It was a great experience. This is my fourth year with them and i keep going back

Never needed a storage unit before. The Attendant walked me through each step and explained the process she was extremely helpful and patient so glad I chose this storage unit

Easy and convenient way to get storage access. She was very helpful in get me setup and letting me know how they operate to keep things safe!

Melissa was great! Melissa was very courteous and helpful. When I had a minor, nothing major at all, discrepancy, Melissa contacted her manager and got it resolved immediately. I was very appreciative and grateful for her responsiveness.

Melissa was very courteous, helpful and answered all my questions. She was very pleasant to speak with over the phone and in person.

Thanks Melissa for going above and beyond to ensure we had the right size unit to fit all of our stuff. The processes was quick and easy, and had a very clean unit to use.

Great facility, highly recommended! The staff here is always helpful and friendly.

Melissa was such a pleasure to work with. She made the process quick and easy!

Melissa was incredibly thorough, helpful and absolutely pleasant to work with. She made me feel comfortable and confident in their facility. Definitely recommend their facility for all of your storage needs!

Such a wonderful staff and always going out of their way to help! Such an amazing experience

Great staff and always have a smile, clean lot and the employee's are always trying to help get answers to questions even if they don't know off hand.

Great people. Location is convenient.

This is a nice quiet location if you have items you want to store not a lot of traffic it's kind of private sits back off the street and you can get your items and feel secure and store your valuables there take a look check it out👍

Storage units are well sized for the price. Access is easy yet secured. 24 hour surveillance throughout the entire property. Staff is very nice. Would have given 5 stars but last winter (with commercial van) a few snow days and days after there was still snow on the lot and had some trouble navigating the lot.

This is my first time renting a storage unit and couldn't be any happier with the experience. Melissa was incredibly friendly, positive, helpful and gave me all the information I needed. I wasn't expecting that kind of customer service, but I would I would highly recommend this facility.

Had a wonderful experience as a first time storage unit renter. Staff was incredibly friendly and kind, gave me all the information I needed and walked me to the unit!

This Storage Facility is fantastic. My experience has been nothing but positive. Melissa was so helpful and truly a wonderful person to work with. I would highly recommend this facility.

Melissa was very helpful. She answer all my questions and the set up went smooth.

great experience with iStorage Self Storage. Their representative answered all my questions. She offered information and service that I didn't even think of asking. Would definitely use again.

Great self storage location near residential area. Melissa offered great customer service and informed me about the units.She was able to meet my needs and give me peace of mind .They offer both indoor and outdoor storage and a variety of room sizes.Highly recommend 👍¹⁰

We have had a unit at this location for a few years. Not only is the facility clean and easy to access I love that I don’t worry about theft or issues with my storage items. The office staff is so professional and easy to work with. The cost is the best around and the hours are great for access. I will go out of my way to use Istorage as long as I have needs. Plus the girl in the office was amazing taking my payment and observed mask and. CDC guidelines without making me feel uncomfortable. 🦄🦄🦄 in the storage world.

I stored my stuff here for one year and it was very safe and exactly as I left it when I came back to get it today. Melissa, who runs the office at this location, provided excellent customer service and made what was a difficult day easier her friendly and professional assistance. I would recommend Istorage, Dearborn Heights, to anybody looking for safe, secure, clean storage.

Overall.. the business as a whole was very professional and extremely helpful. Especially for me being a first timer. Would and will recommend for possible future users.

Simple enough and clean units, had poor customer service 1 of the 2 times I went into the office

Covenant nice clean storage . Tiffany will help you through the process easy &smooth. 👍

Tiffany was so nice great customer service!

Melissa answered all my questions and she did a great job explaining what was needed. 5 stars awesome Storage units at fair prices!! Thanks

The place is really neat and clean. Also the staff is very friendly and knowledgeable.

Melissa did a wonderful job explaining everything. Nice and secure units

Great place to store your belongings, safe and secure. Wonderful staff, very helpful and friendly. Would definitely recommend them.

We were able to register online without any issues. Units are clean and well secured. Friendly staff and in a good area. Very satisfied.

The property manager was very kind and helpful. Great customer service!

We appreciate Melissa’s helpfulness today. Had a few questions and she was very attentive to me and my family’s needs - we never felt as if she was rushing us or not wanting to be bothered. We never have any trouble with iStorage.

Super friendly and nice! Reasonably priced and clean!

Good!

Great customer service. Melissa made my move easy!

Great customer service! Very friendly! Highly recommend !

Nice and friendly and helpful for me

With all thats going on in the world its good to see that people are still nice. I had trouble booking my unit online which resulted in the classic run around and multiple phone calls. I finally just went up to the facility and luckily MELISSA RAASCH was there just getting ready to end her shift on her FIRST DAY of work. Instead of simply ending her day, she helped me resolved my issue in record time and prevented me from trying my luck at a different storage facility, which probably would’ve been uhaul. Thank you Melissa if you ever see this. I storage is LUCKY to have you ^_^

I find it to be very neat and clean. Staff very friendly and helpful. Would definitely feel good havin my items stored in the facility. A thumbs up for sure.

This is a terrific facility! Has great security, wonderful staff and ideal hours to drop off/pick up anything you need from your unit

Live it. Cheap and the girl working in the office was helpful and amazing. Automatic gate .it opens with an app.

Excellent customer service over the phone (Britany) & in person (Yvette)

This is the best location to store your stuff Chelsea and Britney they are the best they helped me.

Rego

Chelsea and Brittany were very helpful and had great customer service! They both answered all my questions and were very helpful.

The office is so clean! And Brittany and Chelsea were kind, helpful and professional.

I went in there to pay my bill and there was a confusion, Brittney was working and let me tell you how she went above and beyond to solve this for me. Dont forget to mention she also had customers walking in to pay there bills and she was multi and triplti tasking like a CHAMP. Thank Brittney for solving my issue. Me and my family Greatly appreciate all you have done. Like I said to you there I wish I was your boss, I would give your bonus for all your hard work. God Bless.

Great clean place. Brittany is amazing!

Brittany and Chelsea were both kind and professional and the office was clean and organized.

Brittany is great at what she does! The grounds are always kept up nicely.

I stopped in to ask a few questions about availability and pricing on different size units and both Chelsea and Brittany we're very personable and had great customer service. They were able to answer all of my questions and I never felt rushed or that they were getting annoyed with all the questions that I had. These two are definitely top notch and I will definitely be back to rent a unit when I need it.

Very friendly staff.. comfortable access in and out.. safe area.. prices are good, also the property manager chelsea was very helpful by making everything clear and easy.. guys rent it :)

I am looking for my first unit ever and Chealsea was so helpful and patient. She answered all my questions and gave me information on all my options so I could figure out what was best for my storage. Thank you so much :)

Clean, well kept. In good shape. Every once in awhile it looks like somebody rammed their gate but they keep fixing it.

Wanted to give 5 star because Brittany and staff were so great but, I'm a late night person and 10pm is a little early if I wanted to drop some items in my storage unit or pick something up! But thumps up on every other point....

Elaine was very helpful and the whole staff was very welcoming.

Good place

This place fits all kind if storage needs. It's clean and ventilated, and has trolleys to help you transport your items. Prices are notbthe best, and take into account that this is not a 24/7 open storage. Perhaps for safety reasons, this should be ok. Kept my items for 3 months there and was very happy with the service.

Really nice

Raed was great give me what i need fast and easy. Great customer service.

Great service.

The person was nice and explained everything clearly.

Raed is great knowns his stuff

Destin service was great, he knew what he was talking about and got me what I needed.

I had to move out of state in a hurry which was a very stressful experience, with the exception of my trip to iStorage. Mr Destin was very attentive to my concerns and accommodating to my needs. This was a welcomed change of pace during a hectic transitioning period. I appreciate you and thanks again!

I came in to ask about pricing for storage units and the customer service I received was great! Destin was very professional and had great customer service!

Destin Smith was a great help I’m very satisfied with the service I was provided

Destin Smith was very helpful! I had a few questions about their available units and he was able to answer each one. I would highly recommend this location!

Very helpful and fast

So far things are great except I was given one price but told to pay $10.00 more😕 the following month. The young man who helped me was wonderful(I'm bad with names).

Raed Was great professional service and patient

Read was great! Dearborn Heights location!

Raed Was very professional it does get the unit that’s needed for our needs

Raed was great helped make the move easy and fast. Showed us the units and give us the the unit that fits our needs.

Shannon is a wonderful property manager, very helpful, with everything. Went over different sizes for storage uints, helped when asking question, very knowledgeable. I would recommend iStorage to family and friends.

Read was very helpful patient. I never had a storage unit and read made it very easy for me. Highly recommended.

Shannon Long was very professional and explain everything to me, showed me the unit and got me out of there in a timely matter. Thank you 😊 would recommend to others.

Raed was very helpful and very professional. He squared me away on a last minute emergency and im very very pleased

there are a nice people and a good place

Raed was the best. He was very professional and customer friendly. This is my first my time utilizing a storage unit and I was not sure what to do. Raed provided me a tour of the facility and was patient. Due to Raed's excellent customer service, I will be doing business with iStorage.

Raed was amazing patient and understanding. Helped make the move easy and went beyond to help.

I highly recommend iStorage. Their customer service is excellent, management is stellar & the place is very clean & secure. Will be using them for a long time!

Easy access, good office hours, good neighborhood, friendly staff.

Great customer service. Shannon was the best!

Shannon is a pleasure to work with

Great storage place.value for your money

Reed and Roomy were extremely nice and patient. I haved never used self storage before and they made my experience very easy. They have great customer service skills and that is very important. The units were also very clean. Highly recommended!

clean facility, friendly staff, highly recommend

Very very very friendly staff. Very reasonable people. I’d do business with them again even if it’s out of my way. I wanted to end my lease, according to the contract I was supposed to give a 10 days notice, but I waited until the last day. The gentleman I talked to said it’s okay and I won’t be charged for it and was going to prorate if I needed extra days to move the stuff out. More businesses need to operate this way.

Shannon is very professional! The property is clean and well maintained.

Wonderful service! Very knowledgeable and helpful! Made thus very easy for me. Highly recommended.

Shannon Long was very polite, helpful and patient.

Excellent Service, very friendly, super clean newer units. Shannon is the best

Clean facility and well maintained.

Seanna was very helpful and friendly she showed me around and explained how everything works. Nice clean place and in a good neighborhood

Nicole was incredibly helpful and made our experience welcoming and very pleasant.

Efficient, pleasant and gave me the deal I needed!

Awesome service , clean property , nicole was really nice helpful well explain, i will recommend anyone to her

Nicole is very friendly pleasant knowledgible and helpful. So glad i came to simply self storage. We need more people like her! Thank you Nicole!

The facility is very clean and newly constructed. Shannon was super nice and very helpful. I had reserved a 10x10 unit, and on the day of my move, I realized I needed a larger unit. Knowing that the moving company charges by the hour, Shannon was able to quickly upgrade me to a larger unit and when I arrived, she already had the paperwork ready to go so that no time was wasted. The movers were able to get in and finish the job with no delays. I would recommend this facility to anyone.

Shannon was awesome she made my move in process so easy. Well mannered such a lovely lady

Great customer service.

We're rented a few storage lockers in the Metro Detroit area and by far, this is the best place we've used. Very clean and secure. The staff is super nice and professional...always. I would HIGHLY recommend this place.

Best storage unit renting i have had!

Shannon was very professional and courteous. She was able to answer all of my questions and was always prompt returning any messages.

Very Good customer service and very nice facility.

Friendly staff. Property is clean and convenient.

Super friendly staff and clean.

Very friendly and efficient staff, super clean location. Great experience!

Great service and very clean!

Shannon and Daren are great. They made things super easy. Great customer service.

Great customer service

Simply Self Storage in Dearborn Heights is a clean, well lit, secured storage facility. The carts available for customer use can be very handy when moving multiple items at once. The bills come to us through email (my preference) and we send payment directly from our bank which is extremely convenient. The property manager, Shannon, is wonderful! Shannon listens to our requests, responds quickly, and makes an effort to do what she can. It's really nice to know that she is actually available to help us. We have stored at this facility for almost 2 years now and so far, so good. The prices are comparable to others in the area but it's the customer service by far that keeps us happy!

Clean and convenient.

Good storage facility