The storage unit itself is fine. Exactly what you expect. The only issue I have with iStorage is there customer service support. It's abysmal. Problems right in front of your face are transferred halfway across the world to a call center, which is where they'll die, unresolved, because the property manager will never call you back. Leaves some room for improvement. If you're the guy with the massive wasp nest on the back of your unit, I feel for you. I tried calling to get it removed. Nothing ever happened. Tuck in your pants and shirt and pray next time you enter your unit I guess....

We just rented a unit this passed month and everyone is friendly, courteous and eager to help. They made the process very easy and fast.

iStorage is a fantastic storage facility that has a great staff. Lynn and Jeremy are awesome!

I love this storage place because they are very professional, the storage grounds are clean, free from trash everywhere!!! I'll tell anyone I know if they looking for a new storage place I'll tell them to go too I storage

Great service and fantastic facility!!!

Great place! Super clean (like how do you keep the dust away? )

Great space and great service! I highly recommend this storage location.

Great people great place! Awesome workers

Great people person

I love this guy. He is so personable.

Friendly, helpful staff! Fair prices and available space.

Jeremy was great getting me set up!

Great people to work with. Feels like family. Thanks so much for your help when our move was hard.

Amy was so helpful! So nice! Truly an awesome experience.

This storage is immaculate. Alway clean and the staff are amazing and attentive. I secretly think they must be the owners because they care. I had a slight problem of my own mistake and Mike still went and beyond to help me solve it.

Mike is the best

The overall service provided from Mike was great, will not be going anywhere else.

Very helpful and professional made everything so easy

So glad that I chose to come here Amy helped make moving so easy!!!

I had such an amazing experience working with Amy at this location. She was so pleasant and helpful. Best customer service around. I would highly recommend this location. The facility was very clean and accommodating. Thanks Amy!!

The service at istorage was Excellent Amy have a great customer service and she helped…. Great job

Very easy to rent and the process is smooth. Mike at the facility is a good guy and a big help. We have one unit and we also store a boat...simple!

Amy was excellent! I am so excited to have my storage unit.

Had a smooth experience with Amy when I was finalizing the reservation for the storage unit. Very helpful and polite.

Cheap dry storage, what else can you ask for.

Great place to use for storage! Safe, well maintained grounds. Manager Mike was great helping me get the latest specials, rented at the property and he was super quick getting everything typed up and done for me!

This is the best storage facility in Rochester Hills, Michigan. Attentive, clean, and reasonable pricing. The manager Mike is phenomenal and goes above and beyond. He even went out of his way to help deliver my son when I went into active labor at iStorage.

Mike is the best manager! So good to work with

Excellent service, good rates and great location. Thank you Mike for making it easy.

Mike is the man and helped me fully with my needs.

Great storage facility! We used them as a short-term solution while we moved to a new home. Price was reasonable and Amy was incredibly helpful! Always had great interactions with the staff. Getting the unit and cancelling when we moved out couldn’t have been easier. Used over half a dozen different storage facilities and this was the best experience hands down! Highly recommend!

Steve in the office was outstanding. Easy process to see a unit, sign a lease and get on with our day. Fabulous service! CROOKS ROAD location.

Mike at the Crooks Road location was extremely helpful, knowledgeable, and personable. He gave us personal attention and helped with our storage needs. I highly recommend this facility.

I recently had some questions regarding my account, and Mike went above and beyond to help me in a prompt and courteous manner.

Good place to store your stuff

Steve was so helpful and friendly… good clean storage units … highly recommend

Steve was very kind and very helpful. A good experience

It's a storage unit.... Lock it up. Place could use some paint.

Very helpful staff!

Steve was extremely helpful and courteous! Felt very comfortable working with him!

Steve was exceptionally assistive with this setup and agreement. He was well versed in his units and very helpful throughout the process.

Front desk staff, Mike specifically, was very delightful to work with!

Very professional and- informative. Price is a little above competition but convenient for me.

Storage areas are a nice size. Fairly clean. People I’ve dealt with at the desk very nice, knowledgeable about their job

Haylie had Excellent service, very helpful and knowledgeable about the location! Highly recommend

I love the location, and Mike made me feel comfortable with all my worries. Thanks Mike.

Nice Secluded Storage Space. Not the cheapest but easy access, lighted well both inside and outside of storage spaces.

Very good service and staff were very friendly and helpful. Things were safe and sound. Recommended.

Awesome experience signed up for unit online. Was able to pay online and was able to set up auto pay. The unit was clean. Very happy with my experience.

They were very nice and helpful

This is a great little storage place. But, be careful on the road in and out. Especially now during Spring Mating season....saw this guy on my way out last week. He put on quite the show! Lol...but yes, this facility is great.

Mike, the manager was extremely polite, helpful and efficient. Highly recommend!

Everyone was knowledgeable

Mike was very helpful and very courteous. Give him a raise.

Outstanding service.

Very friendly and helpful staff. I did all my paperwork online. No complaints, no problems. Im happy and I will recommend to anyone who is looking for storage space!

Mike explained everything thoroughly. Easy to understand contract. So far, keypad and electric gates are working fine. Storage unit was clean and locks securely. I feel confident putting things in the unit. Safety and security are top priority . Excellent location!

Always the most competitive prices when renting online.

I rented a storage unit here and initially had a couple issues with the place, however, Mike was EXTREMELY helpful in answering all of my questions that I had and helping me get my information updated so the process was a lot easier for me.

Mike's a Legend, I came in before I worked and he got me out the door quick so I wasn't late. Thanks again.

Mike was great very helpful was fast didnt take long

Jessica was helpful, friendly and patient. She answered all of my questions to align with my future requirements. I also worked with Mike who was very helpful, patient and knowledgeable

Mike made the process fast and easy. Highly recommend.

Great service. I needed a specific unit size that was no available and Mike got me on a waiting list and called me as soon as one was available. Thanks!

Just rented my our first unit. Mike @ iStorage really made the whole process easy. They were out of the unit size we wanted, Mike called me and kept me posted on availability and let me know the moment one became available. Much appreciated, great experience.

Mike was a great help. He is great to work with.

The experience was OK. The on-line ability to reserve a unit would not work if I did NOT want the insurance protection. So I had to elect it and then get a refund later (it was only a partial refund, short of $5). Otherwise, the process was good and Mike was very helpful.

Registration process was smooth. Recieved first month promotion rate. Very transparent process. Satisfied with storage and customer service. Highly recommended.

Best prices around, great location, excellent customer service

Very friendly and helpful! Was able to get a unit in minutes and have my stuff in the unit right away. Would recommend to anyone looking for a great price storage unit!

This is an amazing property Katie is a wonderful person and I'm glad I rented here.

The staff has been awesome for the 3 years we have been here. Katie always goes above and beyond and there is always the special touch of remembering your name even when it has been months since you have been there last. The facility is clean and well maintained but the people are what make it special.

Yvette was very friendly, she explains everything thoroughly, I would recommend iStorage to anyone!

Katie took an extra element of stress in our moving process and eliminated it.Setting up our new unit was professionally handled.She is truly knowledgeable and courteous

Katie property manager excellent coustermerservice

Okay so yes five stars! The employees at the Rochester hills facility all act professional and they are very helpful. That would have been Bonnie and Heather, but now as I understand it is just Katy and she is very good at her job! I'm very satisfied with istorage.I especially like that the prices are'nt jumping up frequently like some of the other storage places!

My mother was in transition of a move and we contacted istorage to store her belongings. The movers arrived before I got back into town and istorage was a blessing! Katie and her team made sure the movers had access after hours for drop off and were kind enough to contact me about a missing key the next day. Katie promptly changed the gate code for peace of mind. I would recommend istorage to anyone in need of a storage unit. Thank you, istorage; so appreciative for the amazing support!

I had to transfer iStorage facilities to have one closer to home, Katie was super friendly!! I will definitely be referring everyone there.

Property is very clean and well maintained. Unit was perfect size to store my bike and boxes that wouldn't fit in my apartment.

I have always had a plesent experience with this company especially when i deal with katie she is an amazing employee an so kind

Been coming here for years always a plesent experience with Katie loo forward to seeing her

Great experiences always clean and my favorite employee katie always so nice and kind

You did a very good .

Good Experience ! Site manager very helpful !

The girl in the office is really helpful and polite

Katie was awesome!

Great service. The storage place is clean knowledgeable. The online website was easy to use and very user friendly.

Very helpful today.

I haven’t even moved my stuff into this unit and I have to say Katie went above and beyond. I showed up after she put the “will return by” sign on the door. I only had about 30 min to spare, she saw me standing there and unlocked the door to help me. She was kind, informative and just extremely pleasant to work with. I will recommend this place to anyone based on Katie alone.

Best experience ever I was very stressed and Katie really made things smooth and stress free. Thank you Katie & Bonnie

Great location, helpful friendly staff. Will definitely use your Auburn hills location if and when the need arises. Pat on the back to your staff for making it an easy experience.

Staff was great and prices are good.

People are very helpful and nice. Clean.

Great customer service. Katie went above and beyond to understand and accommodate my needs.

Great.clean very helpful. Katie is awesome.she answered all my question. I wanted one an she got me too . one me an an one for my homebound auntie.very great want to give her 6 stars

Great costumer service. Katie was awesome and very professional

Bonnie is amazing. She was very helpful and very polite. I had a pleasure working with her and I will be back to see her again! Very recommended storage company! 5 stars!!!!!!

Katie was amazing!

Awesome storage facility, well maintained, excellent security, and the people there are very nice to deal with. Highly recommended!

Katie was awesome. She answered any questions we had. Clean property. Could not ask for more! If you need storage come see Katie!

Very nice and helpful !

Stopped in to check out storage and was assisted by Katie! She was super knowledgeable and helped me decide on a unit AND packing supplies! She was right, i needed more boxes LOL i will be back soon!

Katie is amazing and extremely helpful! Keep it up!

Clean, secure and excellent service. Bonnie was very knowledgeable and helpful.

We had a great experience with I storage. Katie was most helpful in helping us decide which storage unit would be best for us. After we had been there for a few visits she even checked on us asked if everything was okay and not to stay too long because it was hot and to stay hydrated. Katie is very thorough and a true professional at her job. Thanks Katie, Unit 682

Katie does a great job and was extremely helpful and friendly.

I looked at a few other storage units in the area and this facility had the cleanliest grounds and storage units within my price range. The staff is always courteous and professional. I recommend this facility to anyone looking for a storage unit!

Staff is conscientious hard-working and fast.

Friendly service, clean and priced well

The staff and Katie are so helpful very friendly and affordable plans. I highly recommend them

Katie is the best at customer service no matter what she always goes out if her way to resolve any issues. Very helpful and I highly recommend i storage simply because of her.

I had called ahead and spoke with Katie about what storage unit I needed and when I arrived it was all set for me. We did the paper work and she showed me the unit. It was clean and the entire property is clean and neat. She was very kind and professional. We had to stop by later that day after dark to pick something up from storage and the entire area is well lit. I highly recommend this location. It's easy to get to from 59.

Love the location and always friendly staff

Hard to find the first time, but just turn into the driveway to McDonalds and go west. Katie at the desk is so helpful and friendly. Prices are fair, location is just off of M59 exit ramps. Box and supplies are almost 50% cheaper than Lowe’s, I was so mad I bought boxes somewhere else just prior to stopping in to reserve my unit.

Katie is awesome!

Katie was an amazing associate very sweet

Very friendly and knowledgeable staff. Awesome prices too.

i came in to make a payment today and i got the pleasure of meeting Dawn, the district managager. she was very sweet and kind towards me , very much appreciated.

Great location and Katie is a great employee always gives me the best service!!

Great location and great Staff....

I have a had several units at this location over over the past 5 years have always had wonderful service. The key to this consistent excellent experience is the Manager, Katie and her staff. Always friendly and helpful. 5 stars is not enough!!!

Bonnie was extremely helpful and friendly in setting up my rental and answering all my questions.

Great customer experience. Clean facility. I highly recommend this place

The staff are absolutely great!!! Terrific place to rent a storage unit

The reception was really good. They did a good job of explaining everything. Would have been 5 stars but for the mandatory $10.00 a month Insurance which I didn't know about until I was ready to sign. In the end it kind of worked out good.

Very clean place Katie and Bonnie where both very friendly and helpful with everything.

Bonnie was great! Very helpful and knowledgeable!

Bonnie is amazing. She was very polite, and made my experience quick and easy. Props to bonnie she did an amazing job

Katie was very helpful and pleasant! Highly recommend!

Met with Katie and was very impressed with the ease of check in and clean surroundings. I have a storage space at another istorage facility and I was impressed with this one as well.

Katie is best. She is very professional and patient. She pays close attention to your concerns, and provides a solution that'll fit your needs.

I was there 10/26/18 to Grab my second space .. Its always a super pleasant experience and The lady at the from desk went out of her way to help me , showed me the different units, and guided me through the new system. I'm won over!

iStorage has the friendliest staff! Katie was a joy to work with. The facility was clean and well kept as well.

This property is kept NICE AND CLEAN. I was very impressed when I came in the office and was greeted by Katie. She is the friendliest person ever. She was able to help me sort out my storage needs better than the other place I went to. I would highly recommend this place, I would have saved time and energy if I would have gone here 1st. 5 stars*****

Katie the storage manager was always professional & courteous. She helped me in every aspect of using the facility & it's products. She even helped me put the new larger boxes (product) in my vehicle.

Katie is very knowledgeable and friendly! I would definitely recommend this facility to anyone.

Katie is friendly, knowledgeable, and efficient. My move in was seamless. Property was very clean. Would recommend .

Great place to store :)

Great customer service! Ladies very helpful & courteous! The location is clean and convenient!

The manager was great

Friendly staff helped us get signed up and ready to go without pushing sales to hard. Will update after we have concluded our lease.

Very friendly!

Great storage area and very secure location. Great service at front office.

It's great!

Storage. Convenient and secure.

Everyone has been very friendly and helpful! The women in the office are very professional, and it's always a positive experience when I have a need to see them.

The staff is always great and professional. I am always happy with my service here!

I have stored here forever and love it

On my second storage unit. Staff was polite and professional and made the transaction very easy.

Great service

The employees gave me a great experience!! Great service!!

Wonderful friendly experience. Who would have thought renting a unit would be a fun. Katie made me smile and had me at hello!!!!

Great friendly service

Friendly service - helpful

Love this place. Katie is amazing!

Great service and convenient access

Flexible, friendly, professional, helpful, great location

I’ve had a wonderful experience with Simply Self Storage. The staff was extremely friendly and helpful, and the storage unit itself is perfect for my needs! I definitely recommend.

Katie was great! She was helpful and accommodating with both a storage unit and moving truck rental.

Help us find the best storage we needed over the phone to store are stuff. As we had to wait a few months to move in to are house. Big thanks to katie and her crew working there. They were all very helpful.

Easy checkin Very smooth process. Have been using them for winter storage for several years. Great people.

Katie and the crew there are top notch and give the absolute best customer service. Great facility too!

Great place people treat you nicely and friendly go out of their way to do their best

Awesome customer service!

Katie and Edric were the nicest people to deal with. Helpful and professional. I can't thank them enough for their help!

Great customer service!!

Steak Fajitas are killer

Great service!!!

Great clean location!!! Katie rocks...

It is good place

Well maintained, good service. Highly recommend.

Great customer service!

The staff is friendly, and the prices are fair

Great place for storage

it's a great place to store

This was my first storage unit and after looking around it's insane how much other places wanted in the area. But this one was close, easy to set up (the service was very helpful, friendly and honest on pros and cons) and very inexpensive.

Helpful staff to get us started and no issues as we come and go over past 4 months.

Just love it here.....always feels very secure and the staff is super friendly and helpful!!

Friendly and helpful staff; allows convenient access to stored items; clean, well managed facility.

Received punctual and professional service from the Staff. They went above and beyond my expectations. The facility is kept clean and the staff is friendly and knowledgeable. Would not hesitate recommending to friends or family.

Courteous, conceintious, well managed storage facility.

Definitely recommend this location for storing! The property manager Katie was very helpful and knowledgeable. So glad I rented here. Wonderful experience.

Very clean units, easy to access, very friendly staff :)

I have been dealing with this location for a while and it is a decent place to do business. The staff I have dealt with has been friendly, professional, generous and helpful. So far so good.

Wonderful staff. Very quick and professional.

Great service, secure facilities

This property team is Amazing! Always pleasant and helpful! I highly recommend this location to anyone who needs storage space!!

Great people to work with. clean friendly storage facility

The ladies in the office were very helpful and answered all of my questions. I would highly recommend this facility for any of your storage needs. 👍🤘

The unit I'm renting is clean and seems very secure, and the staff members I've dealt with have been really friendly and helpful. I'd definitely recommend this place to anyone who needs extra storage space.

very clean & very knowledgeable staff great location

Best storage I have every used

Very polite and courteous staff. The girl in the office was very helpful and answered all of my questions. The facility was clean and secure

Very helpful and polite staff secure secluded place

Friendly customer service Katie will help with your storage space needs and prices. Not to mention that they have a first month free promotion.

The staff are always pleasant and helpful. I have used this location a few times and probably will again in the future.

Super Happy, love their referral program. I always get part of my unit paid by referring to any other Simply Self Storage. They are Super Friendly, they know me and are familiar with me, I've felt very safe storing my stuff there for many years!

Nice people work here

I have never had the greateat of experiences with storage places. I made a recent inquiry on a storage unit. I was quiet pleased with this location. The staff is wonderful, kind & very attentive. Courteous service goes along way and this place has just that. The facility itself was very clean and organized. Big Thank you to Destiney on all the help with all my bothersome questions. Will definitely be recommending this place to my family and friends.

ive ben here for 4 years never had any problems !!! best place in michigan to keep ur stuff. nice people to. five star place.

Awesome place to keep you stuff. Excellent staff!

Excellent customer service and an great follow through with attention to detail! Wonderful experience!!!!

Not easy to find, but I return to use due to the best service along with clean facility and storage area I've ever used. I also have to mention they look out for you by trying to minimize bugs/bees from invading the units where possible. I've been using this facility since 2010 where there were two years I did not need to use. I come back because of what I stated above, clean units and friendly/helpful service. Katie is the best!

Really functional, but not easy to find self storage. Katie was a real help setting everything up!

I have used storage units here twice now and am extremely pleased with the service security, and condition of the property. Katie, who works at the front desk, is a wonderful employee and is extremely helpful with everything you might need. I would recommend this storage facility to anyone who's looking!

Lady at front desk is very helpful and provided the complete details that we are looking for.