Wonderful customer service

This is a very nice place to be. Norn is wonderful

Nice place

Norn is doing a wonderful job

Facility was clean and staff was nice . Will recommend to others.

Norm helped me get setup with my unit. Great job on answering all my questions and customer service.

Facility was clean and the staff was very nice

The staff at this facility is very friendly

I always have a good experience with this facility.

Norm was a great help! Quick and easy

Manager very helpful to getting us in and set up.

Norm is the man! He was very accommodating, polite, respectful & helpful. Also great prices compared to other storage places in the area I highly recommend renting from them & I wouldn’t go anywhere else!!

Norm was very helpful during the move in process. Would recommend this location for anyone’s storage needs in the area.

Excellent service

I am so great ful for the helpful staff! They always make sure that I am fully accommodated in a timely matter! There are times when I have made mistakes and they were patient and gave grace. I would recommend them to EVERYONE. Dave and Terrance really make sure the customers have a TOP TIER EXPERIENCE everytime.

Norm is the man! We had to switch units and he helped us every step. First class all the way.

I rented a storage unit 2 days ago through the call Center. The girl was very nice, but when my son drove over there he saw it was a unit with 2 doors which did not work for us. He ended up talking to Norm, one of your employees and told me that he was the nicest man and super helpful. He got us a unit with just 1 door which was perfect. So thank you Norm, its nice to know there are still people like you out there! Thank you Evita Holder

What I look for when renting a storage, or anything for that matter, are: 1. Must have the size I need 2. Location so not to travel long distance 3. Fenced in for peace of mind 4. To like the person I’m dealing with 5. Price 6. How are my concerns are handled 7. Maintenance, such as snow, heavy rain, cleanliness, etc… The last 5 years I’ve rented with a top competitor in storage space. Four years in the first and last year with the second, but same company just different facility because I didn’t like the first one. The 2nd one was no different, the same cookie cutter. With iStorage on Big Beaver, Troy, Mi, my requirements were met, starting with Norm, the facility manager. He welcomed me with open arms, listening to my needs first. Norm made the process easier for me, in choosing a unit with slightly easier door to open, to explaining the procedure and contract, and to assigning an easy gate-code for me to remember. I really liked the down to earth personality iced with professionalism. Thanks Norm and thank you iStorage for keeping a well fit personality for the facility. I recommended the Big Beaver location to my cousin. I think he will be moving there once he passes his laziness. I offered to help!

I have been using iStorage for about 3 years. The facility is kept clean, and snow removal has always been performed promptly. When I outgrew my small unit, Norm was very helpful in finding a bigger unit and contacted me when it became available. It's nice to deal with people who actually care! Thanks, Norm. Your friendly nature is always a warm welcome while on site.

Norm was very helpful and great to work with!

Would just like to thank Norm the facility manager for making storage here easy. He goes out of his way to make sure I have everything I need. Would highly recommend if you need a storage facility in the Troy, MI area.

I recently used iStorage in Troy, Michigan, and I was incredibly impressed with the level of service I received. The manager, Norm, went above and beyond to ensure all my needs were met. From the moment I walked in, he was friendly, professional, and extremely helpful. Norm provided excellent advice on choosing the right lock for my storage unit. The facility itself is clean, secure, and well-maintained. I highly recommend iStorage to anyone in need of storage solutions in this area. Thanks again to Norm for making the process so smooth and stress-free!

Great place for cheap outside storage lockers! Norm the on-site mgr is a great person & def is knowledgeable about the storage locker biz. Luv this place!

Norm took great care of us by keeping in contact and helping us find the right type of storage for our business needs. He is very knowledgeable and great to work with!

Norm was very polite and helped us get a new unit.

Norm is really friendly and transparent! Great service!!

Well run storage facility, staff is friendly, excellent customer service.

Norm was very helpful, professional and personable. He made finding a unit and moving in extremely easy. I highly recommend!

Very knowledgeable manager and provide professional and excellent service I am highly satisfied

Wow what an awesome 😎 storage facility! I have been here for 1.5 years. And now I am getting a larger unit for another year. They are constantly cleaning this place now they are replacing all the asphalt and the customer service is impeccable. And Norm is the best!

Great customer service and clean

Norm is the new manger and has helped me out everytime I have a question, and just a great guy to talk too as well!

Norm is the new manager and he is awesome and answered every question i had and told me everything i needed to know. He knows his stuff and had me setup right away! A++

Highly recommend. Norm specifically has went out of his way to help with my unique situation and is quick to follow up on calls/requests

Couldn’t go without writing this review and mentioning Norm for his customer service. He is responsive for any questions, looks into your situation, and walks through your needs— not to mention puts a smile on your face :) …My husband Peter has also used iStorage to store his car and we will be continued customers— highly recommend.

Norm, the new manager is very pleasant and informative and helpful. He goes out of his way to help in any way he can. We have interesting talks about football which I enjoy. He's very proffesional. He fits his position well. I do have a problem with your driveway leading to your facility. You would think it would be taken care of better. I hit a large pot hole and didn't appreciate that at all.Isnt there a way you can make a deal with the business next door and go halfs on repairing it? Thank you so much Norm for a job well done.

This location has a new manager, Norm, and he was great in wasting me with account information, getting a new lock for my unit and speaking to me about process changes since the old manager left. I was not satisfied with the old manager; however, Norm has turned that around and even offered ways to help me lower my rental fee. It has been a great new experience.

Great Service!!!

Very nice and professional! Norm helped me out with my storage unit when I was leaving. Thanks for your help!

After meeting the new property Manager, (Norm) today I finally have hope that my remaining experience will be a normal one, instead of the hell IStorage has put me thru for the past few years, he already has the property looking like it should. He is very professional, great personality, and finally someone willing to help me figure out this billing mess that the other managers have created.

The office worker was so kind and helpful. I showed up in a thunderstorm and the gentleman gave me an umbrella and helped me get the lock open.

🚨THEFT ALERT🚨 Update: March 28th. I was able to get in contact with the company. They are extremely helpful and going above and beyond to help square away everything that has occurred. They are reviewing footage and will be keeping me updated on what had happened. As many of you know we are currently in the process of selling our home. I purchased a storage unit at Istorage on big beaver in Troy on Feb 25th. We have slowly been moving things out of our home to get ready to move. The last time we took a load there was March 11th. Last night we decided to take a few more loads to the unit. When we got there the inside was pretty messy and not how we had left it. Shoe boxed opened and all over the ground, bags opened and gone through, edges hunting box full of his clothes that he keeps shut to keep the smell the same for hunting season was wide open and his backpack in there was all unzipped and most importantly Courtney Edge crossbow that has been stored in our garage that was moved to the unit with all of our other belongs was stolen out of our unit. It was dark so we will be going back today March 25th to look through my belongings and see what else was stolen from my unit! Someone picked our lock and went through all of our belonging and stole from us. We always double and triple check to make sure the unit is locked up good. I’ve used this storage unit company multiple times since 2017 and now I’m feeling as if I never want to use this company again! Police report has been made and we are going to have them come and see if they can get any finger prints. Please if you or anyone you know is using this istorage location, go check out your unit and all your belongings! Please help share and spread the news. We do not want anyone else to have to have belongings stolen from this place!

Wonderful place to have extra storage if needed!!!

My husband and I had a great experience at this location!!! Will recommend for friends and family

The staff is very knowledgeable and helpful. And also very friendly and personable! The storage units are exceptionally clean and secure.

Good place to rent storage. Unit is very accessible, clean, and well lit. Decent pricing for the size compared to other places. Good hours as well. Definitely like the automatic door when leaving.

Very efficient and reliable. I received confirmation text messages prior to my appointed move date as well as reminder emails.

Easy setup process and Damonteau was quick and professional~

Thank you camron so much very nice and patient!!

I came in for a storage unit for my business. They did not have one at the time but took my information. Cameron called me when one became available and held it overnight. Very good customer service.

Sue was very excellent with getting me moved in with the perfect storage unit.

The storage unit is as advertised & Cameron was very courteous & helpful is getting things set up.

Always great customer service, especially when Sue is around! Very helpful and a pleasure to interact with 😁

Great customer service

Cameron called me to confirm my reservation. Very professional and nice. I feel like the rates were very good. Very happy with this place.

Great place! Easy to get and close account would reacamand to family and friends.Thank you guys for all your kind conversation and easy my mind in my time of need

Friendly staff, and price was reasonable.

Great location and I love it. Excellent customer service. Ken is the manager there and he is very helpful. I appreciate his support. Recently I had two large units and plan to add more. Thank you Ken.

This place is amazing just because of the customer service I received from Danni, she was so professional with her job by recommending the best size and deal for me. I highly recommend danni to deal with her for any rental at this location.

excellent service the employee he was so nice with me and help me a lot

Very friendly staff, very clean. Rented a storage here. Was quick and easy.

I've had a storage garage here for several years. I've never had any problems. The times I've spoken to the staff at location they have been pleasant and helpful. Only negative is the weather strip at the bottom of my door was obviously damaged but they just repainted the door but didn't fix the weather strip.

Great price on my storage unit, area is well maintained. The staff is friendly and helpful. Thank you for all you do and know you have a loyal customer who will recommend your facility to anyone who might inquire 👍👍👍

I moved my stuff to iStorage about a month ago and I left town. My experience with the staff over the phone and in person is great. They are nice and friendly and offer good rates. Moving in was pretty easy. You just book the storage space a few days in advance over the phone, then when you move you just visit the on-site office to pick up the code and key to the unit. The staff member will help you find the spot. Generally it is very convenient. I may move out of the unit in half a year or a whole year, I will then check whether my stuff is intact and safely stored. I will write another review if needed.

I will have my storage unit for the rest of my life! As a matter fact thinking💭 about getting another one because of the great service and award winning clean environment

Ken Sanborn provided exceptional service! I highly recommend iStorage in Troy Michigan!!!

Fair price

Great place very friendly Landscaping looks great

Fast & efficient service signing up, really nice gentleman at the front desk

Just moved our stuff into a storage unit at iStorage in Troy and it was a very smooth process. From setting up an appointment, to meeting to sign paperwork and get my keys, each person I worked with was friendly and helpful. The property felt secure, its a convenient location, and reasonable pricing. Thanks!

iStorage in Troy, MI is a wonderful place to store your belongings. The rent is affordable, the manager is extremely helpful, kind and on-the-ball. I have not had any issues with this facility.

Quick, courteous great customer experience

Great experience, highly recommended!

Ken was very informative and very helpful and very kind!

Fast process to setup a lease, flexible terms, no longterm contract, friendly personal

Rented space from these folks for over 2 years. Never had any problems. No leaks or rodent problems. Ken was always courteous, helpful and friendly.

I placed my stuff here for the past 5 years. The price was fair. The place was clean and safe. The manager has been very nice and helpful when I had trouble with my rusty lock. I strongly recommend iStorage Troy if you need a place for your stuff.

The facility was clean and the staff was very informative.

Excellent customer service and great rates! The facility is well maintained and secure. This was the cheapest storage unit I could find during my last minute move and Ken made the process simple, quick, and stress free! Thank you again!!!

The manager, Ken, called me the day before I was set to move in to see if I had any questions. He answered every one I had, and was very helpful in informing me about his storage units. Once I arrived and was checking in, he showed me my nice and clean unit. He definitely makes sure you're taken care of! The property is well kept, and has lights and cameras. 10/10! Price is around the lowest in the area, and what you get for your money is amazing.

Ken was very helpful and easy to work with. The process for renting a storage locker was easy and quick.

Very easy to book a unit, very clean, nice staff.

We've been storage tenants for a number of years since the days of previous management and Ken (the current manager) is extremely helpful and has always been willing to go the extra mile to assist us in any way he can.

I have been with istorage for over a year now and I have found that the storage process with istorage has been safe, easy and convenient. The units are good quality and very secure. There pricing is fair and stable unlike some other unmentionable storage companies who give you a good deal up front only to continually raise the rates until your good deal is long gone and your left with cost issues you have no control over. The istorage personal I have met onsite are always helpful, friendly and courteous. Ken who I see most often is an awesome person to work with. Thank You! istorage for the great storage facility.

Accessible, well-maintained location. Good night-time lighting. Reasonable prices. Always very exceptional service from manager Ken Sanborn! Highly recommend.

The management team was very helpful, and courteous. The rates are the best in the area and the storage area is well maintained. Easy access to your storage unit also.

I reserved a unit and got a call right away that they had my unit ready. It's private and the u it was clean. Good price and friendly manager.

First time storage unit renter as we we getting ready to move our home back in the spring. Great rates. Super easy to make a reservation and helpful staff allowed me to get a great unit for a great price. Easy access with my own access code to the yard anytime I needed. . 6 months of storage where we went in and out maybe 20 times. Great experience. Would definitely do business here again.

very reasonable rates and Ken the manager was very helpful. he took me around the facility and helped me find a storage unit that fit my needs. Excellent service!

Very good facility

Ken, the Manger, was very helpful and courteous. The facility is conveniently located, easy to find, and reasonably priced. The units are clean and accessible. I would use them again.

The manager at this location, Ken Sanborn was super helpful and it was so easy to complete the rental process. Very professional and pleasant. The unit is clean and the location is private.

Highly professional, responsive staff, great access. A+

I used iStorage for about two years. The staff are friendly and always available to help and answer questions. The facility is clean and the units are in great condition. If I wasn't moving I would have kept my unit. It was conveniently located close to my work and my home. Highly recommend this facility if you are in the Troy area, and if you need packing supplies their prices are tough to beat!

Zavion, Rich and Jodie were awesome. They made this experience a whole lot easier. Amazing team in Troy!

Love this place! Made the whole process easy and painless, will definitely recommend iStorage to anyone who needs some extra space. Keep up the good work guys!

We could not be happier with iStorage. Ken was extremely helpful through the whole process

Ken helped me out sooooooo much!!! My things were in safe hands!!! I made a mistake and didn’t properly lock my unit I got a call from Ken and also received an email!!!!! Wonderful ppl and great service!!!!

Had a wonderful experience with Danni. She was knowledgeable and very professional in completing my transaction.

Dealt with Danese & she was awesome. Got there before closing but she still was patient & attentive. Definitely helped make my decision to go there. And there are plenty other storage places near me. *Ken* - Danese is an asset to your company. Very happy customer.

I recently got AMAZING customer service from a young lady named Danni she was the best In my search for a storage unit For my refrigerator Even tho I didn’t end up needing it I would most definitely consider them in the near future Thanks guys keep it up!

Ken was very helpful; he showed me a few different units, which was beneficial because the one I reserved was too small. Every thing he told me over the same was the same when I worked with him in person. I highly recommend them!

Ken and Nicole are awesome. Ken takes great great care of the property and good customer service!

Great price and attentive crew.

Dani was extremely helpful in showing me multiple units to determine the proper size for me. Highly recommend!

Nice place. I feel my stuff will be very safe here and the unit was very clean. Also, Ken was very helpful and friendly! I would definitely reccomend istorage!

Manager on site was kind and accommodating. Really pleased with the service overall.

Very nice management 👍😊

The storage unit was clean and dry. The staff were helpful, friendly and extremely pleasant to deal with. I will recommend this company to anyone Tony Taylor

I never had a single issue in nearly two years of occupying a storage unit. The staff is courteous and they make life easy for you.

Team there is helpful, nice and kind. Easy to get in and out. I like being able to pull up to space and unload instead of loading up cart, waiting for elevators then making my way to the unit. This way it's quick and easy.

Very friendly staff, safe and secure and clean.

I had used iStorage for a few years and have never been happier. They have great communication with the 'tenants' and have great customer service.

Really easy, quick and the staff are super helpful

Great customer service and excellent storage units. Always a welcoming and friendly face everytime. I would recommend this to anyone

Nice manager and good price. Seems very secure because it’s hard to find.

Easy access, fair prices, clean storage functioning light in every unit, great selection of sizes, and incredibly helpful staff. Definitely recommend

This is a really secure and clean facility. The manager Ken was very helpful and very thorough at explaining the move-in process.

Great price, facility is clean and well-maintained. I trust the manager, he is very knowledgeable and has great attention to detail.

Great facility. Ken (manager), helped so much with the move in process and advising how to pack the space for efficiency.

I have been using this storage place for about a month now. The staff is very professional and responsive to your questions and concerns. They'll advise you on how to do things the best (in the most economical manner). I have been moving from out of state, which is a hassle, and they were able to hold a space for me and lock the price. Their prices are very competitive. Accessing the facility seems to be easy for me. It is very clean place. Their facility accepts very large trucks of all sizes: this is important if you have movers delivering things. If you don't have such access your movers may charge you thousands of dollars (I'm no kidding - I have done the quotations). I highly recommend this place.

great place, workers are nice and the prices are reasonable!

The service is so amazing and on point very quick and fast always! Positive visit every time !

Great place!!! I would highly recommend this self storage company over anything else. Great customer assistance as well

Very friendly staff. Great pricing. Nice secure location. Very pleased with their service.

Great service place is excellent and convenient!

Great prices and courteous, amiable service. Never a single issue of any kind.

Easy in. Fair price. Friendly staff.

Great place for storage, would be a 5 star if there was somewhere to plug in diesel engines!

Great place

Initially, our interaction with Magarite was simply outstanding!! If the remainder of our lease goes as well, I would highly recommend Simply Self Storage.

Great place

Very good service and accessibility. When I had a problem with my personal lock not fitting the door(I bought a large heavy-duty lock ahead of time) they helped me find a unit that it did fit. Definitely went the extra mile!

The owner Ken was very helpful, informative, and accommodating. After having less than stellar experiences with other storage places I was happy to have such a positive experience with Ken and Simply Self Storage.

The management and prices were spectacular. The only downside to the experience is the condition of the facility. The roads throughout the units are beat up, but that's somewhat expected at a storage facility. Great experience so far!

I came in on a Sunday, Ebony was a delightful person to deal with at the front desk, she was knowledgeable and professional, she answered all my questions and found the right fit for me. Great service thank you.

Prices are average, they increase rent annually to keep up with everyone else

The property manager Ken was very helpful. The facility was very well managed and clean!

Great customer service. Great price 😃.

Good rates

Well kept facility with large storage capacity

Very friendly and helpful. Move in process was quick and easy. Flexible, thoughtful, good business.

Very user friendly service and quickness in setting up my order, thank you for providing recommendations and helping me in making all clear

1) very good service, easy to use, worth the price. 2) have used them twice now, easy, good service, good price, no hassles at all, definitely recommend them

After moving back to Michigan we had to rent an apartment for about a year. I chose the Troy Simply Self Storage not just because I had previously worked there but because I know that the management is straight forward and friendly and very professional. It also helps that they are the most competitive storage chain in the area. My wife and I stored here for a year and I will continue to recommend others to rent there as well.

Its really cheap compared to other storage companies....i still have my things locked in the unit for the past 3 months....friendly staffs

Friendly and helpful staff.

Very friendly and helpful service. Made sure I understood all the terms and conditions and no upsell beyond informing me of the options available.

From the time we walked in the door until the time we left with our access code the service was awesome. I would definitely recommend Simply Storage Troy to everyone I know.

Nice facility, extremely friendly.

I am not yet a customer as I have a little time prior to my relocation. However, I helped a good friend of mine move out of her storage unit at this location yesterday. I have looked around for storage facilities myself and did not receive the geniune concern and great customer service that we received while moving the stuff out my friends storage. I believe the ladies name was Patricia, I do not have the paper that I wrote her name on now but anyway, she was very courteous, helpful, and even gave me pricing for storage options for myself. I will be back. :-) Unfortunately, it is not every day that you receive good customer service and it should be noted. Thank you Simply Self Storage Troy.

Patricia was very helpful and patient, explaining everything thoroughly!

Staff is helpful and friendly. Great service, nice facility.

Very nice and we'll kept. Prices are good

loved storing here it was very clean and I have recommended it to many of my friends and family

I called every storage facility in Troy and the surrounding cities but found Simply Self Storage to be the best value in town. The location is perfect with easy access to I-75. Office management is always friendly and helpful. They have convenient office hours, and 24 hour gated storage access with cameras set up all over the property so my belongings are safe. I couldn't be more pleased.

I appreciate the professionalism, courtesy & efficiency of the staff at this storage facility. Joe is always quick to ensure clients are satisfied beyond expectation.