1415 Warrensville Center Rd, Cleveland Heights, OH 44121 1415 Warrensville Center Rd
(216) 208-5857About this Facility
SecurCare Self Storage Facility at 1415 Warrensville Center Rd in Cleveland Heights
About this Self Storage Facility on 1415 Warrensville Center Rd
Look no further if you are searching for a self-storage unit in Cleveland Heights. SecurCare Self Storage on 1415 Warrensville Center Rd is your next solution! With a wide variety of features offered and a knowledgeable staff, we can meet any of your needs! Our facility is conveniently placed near South Euclid, Coventry Village, and University Heights, so you'll be able to access your stuff easily. Call or reserve online today and experience the best storage units near you!
Here at SecurCare Self Storage, our climate-controlled storage units are designed with the goal of maintaining a stable temperature environment. By aiming to prevent extreme temperature volatility, these units are ideal for items like musical instruments, fine textiles, and other sensitive goods. If you have belongings that could be affected by temperature swings, these units offer a suitable solution to help keep them in optimal condition.
Discover secure storage options at SecurCare Self Storage on 1415 Warrensville Center Rd, where your peace of mind matters to us. Our facility is fitted with security features like on-site security cameras, electronic gated access, and a fully fenced facility. These features and well-lit areas are part of our commitment to try creating a safe space for your possessions. Trust SecurCare Self Storage for a storage solution that is reliable and convenient.
Storage Unit Sizes
Small Self Storage Units
Small Self Storage Units can be available in sizes like 5x5, 5x10, and up to 5x15. The 5x5 unit, similar to a small closet, is great for storing items like a dresser, a small bookshelf, and a few moving boxes. If you need more space, our 5x15 units, comparable to a walk-in closet, can comfortably hold furnishings from a one-bedroom apartment, including a sofa, mattresses, and numerous large boxes.
Medium Self Storage Units
Explore our Medium Self Storage Units, from sizes 10x10 to 10x15. The 10x10 unit, about half the size of a one-car garage, can easily store two bedrooms' worth of furniture – think nightstands, bedframes, mattresses, dressers, and a mix of medium and large moving boxes. Need more space? Our 10x15 unit, similar to a small one-car garage, offers ample room for three bedrooms' worth of items or everything from a medium-sized apartment.
Large Self Storage Units
Large Self Storage Units can be offered in sizes of 10x20, 10x25, and 10x30, providing ample space for larger items. The 10x20 unit, comparable to a standard one-car garage, is ideal for storing the contents of a small house or multi-bedroom apartment, such as full living room and kitchen sets, along with two bedrooms' worth of furniture. The 10x25 unit, similar to an oversized one-car garage, can comfortably fit a car or furniture from a medium-sized home, encompassing bedroom sets, appliances, and whole living and dining room sets. The 10x30 unit, mirroring a one-and-a-half car garage, is spacious enough to store belongings from a 5-bedroom house, including large appliances, TVs, sofas, dining and bedroom sets, and a substantial number of large boxes.
SecurCare Self Storage FAQ
Do I need Insurance?
Yes, insurance is a requirement for any storage unit. If you have homeowners or renter's insurance, it may also extend to your storage unit. Please check your coverage with your agent to see whether storage coverage is included or can be added to your policy. If you do not have your insurance, we require SBOA Tenant Insurance for your items. It is recommended that customers utilize our plan even if they are using their homeowners or renter's policy, as it prevents your insurance premiums from going up in the event of a claim and pays out prior to insurance claims.
Is Month to Month Leasing Offered?
All leases we offer are month-to-month. Whether you only need storage for a month or longer, there is no need to sign an additional lease to accommodate a greater need. Stay for as long as you will need storage without fear of lengthy commitments. While you are welcome to utilize your storage unit for less than a month, prepayment of one month is required and will not be prorated if your use is less than one month.
What documents do I need to reserve a storage unit?
A valid driver's license or Government-issued photo ID is required to rent a unit.
Is There Anything I Can't Store?
Certain items cannot be stored in your storage unit at ANY time. Here is the following list of things:
- Perishables
- Food Items, including canned/sealed goods – even water bottles
- Animals
- Stolen Property
- Hazardous or Flammable Materials
- Drugs
- Explosives/Firearms/Ammunition
- Unregistered Vehicles
- People/Yourself, i.e., seeking shelter from a storage unit
- Anything Illegal
How can I pay my rent each month for my storage unit?
We offer many convenient ways to pay at our locations: automatic payments can be set up, credit card, and cash; online, in-person, and phone payments.
What is the difference between access hours and office hours?
Access hours are when our customers can access their units and either load or unload them. Office hours are the hours our office is open for business. Things that you may need during office hours include rent payment – should you opt to pay in person – purchase of additional moving supplies, and transferring or vacating a unit.
Reviews
Great storage location. Very professional and easy to work with.
I loved the ease of booking online, location was great, customer service was great whenever I needed assistance with anything or had any questions. Mike was extremely helpful and kind. I used this facility for over a year to store my things and never had any issues or concerns
Mike is a great help! Highly recommend.
This is now my second time using iStorage an it has been very conveinant. Mike does his job very well , and has great costumer service. He makes sure he helps fine the best storage size.Gives you different options . An also helps with the best ratings an deals. Always a satisfied costumer!
I've been with iStorage on Warrensville & Mayfield for a few years and I can't express enough how awesome this location is! The Manager Mike is great along with the other staff! The facility is always clean & they truly care for their customers. Mike is very professional & courtesy and he will ensure that he or his staff can assist with whatever your storage needs are! I've recommended this location to a few individuals and I will continue 😊
Mike is awesome very helpful I appreciate him because he cares very polite and courteous
Easy to work with and quick response time to questions.
The kind gentleman working the desk very friendly original old-fashioned service
Seamless and organized rental process! Mike was available to quickly accommodate what I was looking for and his dedication to maintaining the space is apparent.
For my first storage experience, I could not have had better service. Mike, the attendant, went above and beyond to accommodate my needs and make sure I was able to get access to unload my full vehicle despite systems being temporarily down- I was extremely grateful! Feels like working with a “local” business. Thank you Mike so being so hospitable, and for also keeping the building and grounds so clean. I won’t go anywhere else for storage!
Great storage choice. Customer service is A1! Would definitely use again! They help accomplish your every need!
Mike was awesome really nice guy would 💯 percent go back just to see him
Great facility and great staff. Would come back if needed. Thanks.
Great experience nice clean and efficient
Having to coordinate move in and move out remotely (don’t live in Cleveland any longer), the process was incredibly easy. Clean, well maintained facility. Easy access to facilities.
Mike is the manager of this facility! He is the epitome of Southern hospitality and kindness. He keeps this place clean, pest free and is always willing to go the extra mile for his customers. I've rented here in and off over an 8 year period because of Mike!
Mike the store manager is Awesome
I really enjoyed my experience with iStorage! The facility was clean and easy to manage. The people are nice. Mike was Amazing at being as helpful as possible 10/10. I definitely recommend this place!
Had a great experience working with the manager of the property. Found the property to very clean and when lit.
Very pleased with service it is a well kept place plus very easy to access without any problem. Access unit without any problems
I really love storing my things here. Mike has been so helpful with the whole process. Nice, friendly and courteous.
Mike was always pleasant,professional and a big help when I came to pay my storage fee!
Excellent service at this iStorage. Access was simple via locked gates using keycode. Locker was clean when we arrived so no issue just putting "stuff on the floor". A bit of a maze to find your locker but the can't be helped I suppose. Lastly Mike Miller the Property Manager was extremely helpful through the whole process. I will use facility again when the need arises.
I used this storage from 2021-2024 as I was cleaning out my mother's home. The facility is clean, well lit, the interior access feels secure (lock code required to enter and exit), and the staff in the office was always responsive to questions. For folks in the Heights/South Euclid on the north side of Mayfield, this option is a great choice for local storage at a reasonable price.
I've been coming here for several years now and the place is running better than ever. I highly recommend this place for all your storage needs.
I love the location, very clean. And Mike was very kind and very helpful. I'm glad I choose iStorage.
The manager is helpful and keeps the place clean.
I came in and was promptly helped. Mike was extremely helpful and efficient.
Clean, well lit!
Mike was very friendly and helpful!
Used iStorage for a few months in between moving apartments. Facility is clean and was overall a wonderful and straight forward experience. I will definitely be using them again if I need a place for storage!
The store manager was extremely helpful and nice.
Very personable
Very clean, safe and convenient. The manager, Mike, really cares about his customers and spent extra time working with me when I needed to downsize. The corporate office is easy to reach and will leave messages for the local office if they are on the property, so I have never been on an endless hold or had difficulty reaching a human. I know they might not be the cheapest option, but as a longtime renter, I recommend them for clean, trustworthy storage.
Great experience renting a storage unit. We showed up with an immediate need to rent the same day. Mike was great. He showed us different sizes and the entire process was quick and easy. Storage facility is clean and easy to navigate. I highly recommend.
Mike is fantastic!
Great storage. Clean and well managed. My only complaint is that my rent was raised after 2 months .
We enjoyed having our storage space. It was convenient and at a good location.
Used this storage for about 6 months. Mr. Michael was great, very attentive, excellent customer service and accommodating.
Great customer service. Very helpful and informative
The property manager mike is very nice build is nice and clean
Easy application online, all details sent over quick. Easy access, lots of room to park and a big elevator. Friendly enough attendant, seems to be there most of the time for issues.
Michael was very pleasant and helpful. Process was quick and easy.
Mike is fantastic! Great service and very friendly!!
Mike helped me when I needed it. The storage area was clean and well kept.
Excellent customer service, fast, efficient & kind! Highly recommend
Mike has been so helpful to me..The facility is nice and well maintained.. I would recommend highly..
I love that I was able to do everything online and get help in person when I wasn’t able to find my unit and purchase a lock. The gentleman at the work desk was very helpful.
Mike was Awesome! Excellent customer service!
Mike assisted me when I came in looking to rent a unit as soon as possible. He explained the leasing agreement and steps well, gave me a tour and overall demonstrated exceptional customer service.
Storage was easy to use, clean environment. The manager working there was awesome helping me sign up and when i was done using the storage. Made everything easy to store my things temporary.
Mike was amazing! So helpful and kind! Quick easy service was able to get everything squared away. Love this storage unit
I've had my storage unit for a little over a year now and I've fallen on hard times but Mike has been very helpful with assisting me with my options. He's very patient and kind Since I've been working with him.
Mike was very helpful and I am happy with the price I was quoted.
Tuesday March 26, 2024 NSA Brands- 8655 iSTORAGE Location TO: Mike Miller, Property Manager RE: Close Out Account Receipt 🧾 For a number of years, I had some household belongings from my former home as well as my dear late mother’s home. The iSTORAGE Cleveland Heights facility has always been clean and very well maintained. Plus, I have had NO issues accessing my unit and it was easy for me to pay my bill online with NO LATE FEES. Thank You Once Again Mike for your professionalism and great customer service . Sincerely, Cassondra
Mike was very nice he helped me with my lease because i was having problems getting into it with my phone he Was very patient. Thank you Mike
Really good experience. Very helpful and easy to secure unit
iStorage is one of the best storage places I've come across! I love the Warrensville Cleveland heights location. Mike is awesome! Very helpful and has the best customer service! If you're looking for a good storage place check them out!
Mike is a great worker. He was able to offer me an excellent price for storage. I'm a veteran renter. Thank you!
The Mike's were very polite, professional, and helpful Thank you to both Mike's
Very helpful and quick!! Thank you again.
Great customer service! Detailed oriented and service with a smile. Very satisfied with the space. Very clean on inside area.
I’ve had my unit for almost two years and throughout many hardships that come with moving it was met with kindness from Mike (manager). Even when iStorage switched their payment online system last summer it didn’t inconvenience me. Mike has been kind, patient, professional and very responsive. I’m so glad I was able to finally move out my belongings into my new place! I’ve recommended this specific location to anyone I’ve learned about was moving. I’d also go back to them again in the event I’d have to move again (hopefully not any time soon)! The facility is very clean and security is excellent. The only downside is people stole all the flatbed dolly’s during the pandemic, and unfortunately iStorage hasn’t replaced them yet.
Mike at Istorage always does a great job; Helping my mom and I with our monthly bill. We have decided to get a larger unit and Mike has made that a smooth process for us. Thank you! -Anastasia
Amazing customer service. Great to deal with. Highly recommend this place
Very helpful
Mike from the Cleveland heights location is very helpful, kind and informative. Great experience!!
Owner operators as kind as
We used this storage for a few months while purchasing a new home/selling our home. Everyone I spoke to who worked here was so courteous and helpful. The storage unit is clean, hallways are spacious and we easily reserved and paid online. We will definitely keep them in mind for storage if we need it moving forward.
This location is run very well. Mike does a great job.
We reserved the storage online and wanted to see it in person. Mike was very helpful and showed us the storage. He explained everything very well. The place is very clean and there is elevator access in the second floor. Highly recommended.
Used this storage facility for almost 5 years and never had any issues other than trying to find a hand cart to move things every so often. Staff was always helpful especially Mike. When I had issues with anything, he handle it quickly and professionally.
Very helpful
I like Mike, he was very professional and did what he said he was going to do.
Mike was awesome!!! Got me every accomodations I needed. Great service!!
Mike was very helpful with setting up my new unit in person. I had lots of questions and he answered them all quickly and nicely! Highly reccomended.
Great guy Mike
Mike was very helpful and very nice thanks for everything. Great customer service
Wonderful working with Mike at front desk
This is a great location, very clean and safe! The manager Mike is extremely helpful, very friendly, and keeps the place in great shape!
clean building and always helpful staff
Mike is very friendly and professional. He is a pleasure to work with.
Great customer service always helpful
Very friendly and accommodating! They tend to remember their customers, such as myself, and I don’t even stop on location all that much. That personal touch goes to show how much they care and adds an extra sense of security.
Mike is a wonderful person! He’s very accommodating when we need help. He’s an excellent property manager! Thanks for hiring him.
I have rented 3 storage units within the past year. Mike was the associate I used each time. He has always been very patient and professional with me. He is very pleasant and personable, and always asks how im doing and wishes me well. I am from the south and have had trouble adjusting to the difference in pleasantries between the south and here but Mike makes me feel as if im back at home. Wish there were more people like him.
Great experience with Mike. Great guy. Great place. Definitely recommended 👍
I have been in many storage units and this was the nicest one. Very clean and Mike is a very nice and friendly person. I highly recommend this storage
Mike was VERY kind and courteous when I came in to pay my bill!!
Good service
I've had a unit here at this facility for quite sometime now. I fell behind a couple months but Mike and the company was understanding and worked with me. He's also very knowledgeable whenever I call as well and prior times.
Mike Miller was awesome! It was so easy to get my unit. He explained everything in detail and told me how to get the best first month prices. He keep’s everything on the premises in tip top shape and I’m glad I chose iStorge with Mike as Manager!!
Mike Is Really Nice & Helpful Anytime I Come In & Need Something!
Our daughter is a student at Case Western and we were looking for a place to store her stuff over the summer. I found the place online and was extremely happy with their customer service on the phone and in person. Mike, the manager, is great to work with. The place is clean and safe,. My daughter and her friends where there to store her stuff. My husband when with them to move out. There was elevator access to the 2nd floor. Make sure you give them a 30 day notice to cancel. Highly recommend this storage facility!
The storage provided a clean temp controlled unit with a safe gated environment. The staff was friendly and professional.
Curious and polite
Clean, safe and convenient. Mike is a fantastic manager and operator.
Mike was fantastic
Mike Miller was very pleasant and helpful!
We have used this location multiple times. Mike has really been a pleasure to work with.
Mike is an wonderful person and an excellent worker . I give him 5stars for his great work
This is the first time I have used this company for storage. The facility was very clean the gentleman that took care of us was very kind.
Very helpful and convenient!
This was one of my best experience with a storage facility. It was easy to access for street. Quiet and clean. Overall A+
Very nice and very helpful people. This is my first time checking out a storage space and they were able to answer all my questions.
Overall, ok. Secure. A bit highly priced but not terrible. Friendly staff. Website (for online payments) is dreadful; bad even by 2005 standards.
They were very easy to work with. Great customer service!
Mike Miller was so helpful today. Haven't seen anyone since pandemic so refreshing.
Super helpful. Mike was great in assisting me with the rental process. Recommended!
Great customer service
Incredible service from Mike (the property manager). Prompt, professional and overall a great experience.
Very friendly staff! Great customer service. I would definitely recommend this facility.
Mike Miller was exceptionally kind at the front desk and helped me on the phone as well. The facilities are clean and the move in process was efficient.
Mike was really helpful showing me the units and explaining everything. Great customer service!
Great service
Very neat place, very helpful people, recommended
Very easy and friendly experience!
Mike was very helpful- he allowed me to tour a unit so I could see which unit would fit my stuff the best. While I had an issue with istorage because they charged me without any confirmation or lease, Mike has been helping me solve that issue
Always friendly, kind, and helpful- glad to have Mike at store 8655.
My experience here has been good. No issues.
The manager is very helpful!
Great people, Easy to work with. Mike was a big help with me for getting a unit! Highly Recommend.
Great service! Showed me the storage unit and walked me through the process.
Clean, convenient, nice storage spaces, and helpful front desk.
Great customer service. Very helpful!
Manager Mike Miller was nice, and very helpful. Was great to deal with a person.
Great business. Super professional staff and always clean. Its the best storage unit facility I've been to.
Really courteous and kind folks at this location. Mr. Miller is thorough and consistent. I'd go with this place over many others .
We stopped in about 10 minutes prior to closing assuming we would be rushed and likely receive sub-par service. It was the exact opposite Mike was extremely helpful, took time to show us a unit so we could compare cost. Spent time explaining the process, even followed up the next day to make sure we were satisfied. Mike went over and beyond to ensure we had everything we needed. I would definitely recommend this location, customer service was outstanding.
The receptionist Mike was very helpful and pleasant and knowledgeable off the process and company
Cleanest store place ever👍
The facility is clean, but it would be helpful if they had any kind of directory to let you know which unit numbers are in which buildings. It took 4 of us about a half hour to finally find our unit. We were walking around like rats in a maze. Lol. So please consider putting some kind of signage outside of building and on the blank doors that lead to other units.
Mike was very helpful and made the transition to iStorage very easy. Thank you!
Great staff very clean facility
I real like your company and storage I have used your storage before and I real like the way your company handle things
I stopped by the property last week, as I was in town for an appt. The property is very nice. I have known Mike now for several years, and he runs a very clean and safe facility. I would highly reccomend iStorage in Cleveland Hts. for your storage needs.
Set up expenses and experience good
No problems. The move went smoothly. Manager was knowledgeable and courteous!! Will refer! Thank you
Great service.
I choose istorage through word of mouth. I called and there is someone to help with questions you may have about your storage space. They give you the breakdown of what to expect. Fr xample, before moving in you will need to sign a lease and tis can be done on line. You will also need to purchase a "Disc Lock" that is specifically used for storage units which can be purchased at the facility.
Never can find carts to use.
First month free help my situation alot
Immaculate and worth using
My wife and I were very pleased with the excellent customer service provided by Trisha. Often times, moving can be a stressful season; but with her customer service and congenial personality, she put us at great ease. Trisha took the time to explain and provided recommendations to help us make the best decision. She took the time to take us on a tour. We were very pleased with our experience!
Excellent service!!! Dylan is great, I highly recommend this place
Very nice staff ! Super accommodating
Awesome,clean environment and good communication.
Excellent customer service and communication and safe/secure storage facilities, very reasonable prices and large storage units available with easy in/out access to load/unload with a moving truck.
Excellent professional service beginning with Demetrius. Explained everything in detail. When walking to the unit to see and verify if the size would work for us, he was kind, personable and professional. I couldn’t believe how clean the halls and outside walkway were - the unit was perfect! Excellent experience. Always felt safe and secure. Great lighting. Strong doors. Will definitely use again when needed.
Dropped off of items for a friend and the place was nice and clean and easy to get to
Space was very clean and easily accessible. Management was very easy to work with and I would give them a five star review for customer service!!
Clean! Easy access!
Friendly and helpful!
Friendly. knowledgeable staff. The facility is clean, accessible and the storage size met my needs. The staff is courteous and answered most of my questions before I asked them! Before you decide on your storage needs, please check iStorage before signing up anywhere else!
Rented a unit in April-they were extremely friendly & helpful. Discovered that I underestimated how much space I needed. Called to rent another space & got one. A week later, I call to ask them to leave the lock I purchased in my unit as we won’t make it there by 6. They discovered that I didn’t fill out my contract on the second unit & now it’s rented to someone else. Completely my mistake-but Demetrius went WAY above & beyond to help me out. I was blown away by his helpfulness & professionalism. Highly recommend this facility to anyone looking for self-storage. They are wonderful!!!
Awesome people.. very accommodating.. i purchased a unit at auction on Christmas eve and was given extra time to clear it out.. verto nice and clean fascility
Dylan was very helpful and fast processing our rental unit. In and out.
Demetrius is very professional, knowledgeable and very helpful. Excellent!
Location and the Manager was awesome!!!
Took a minute to find entrance
I’m so pleased with this storage facility. The grounds are always immaculate, and the staff is is awesome! So convenient and never any problems. I downsized a large home to a condo, so I rented the largest space (drive up - 10’x30’). I would recommend this facility to anyone in need of storage space, small or large.
Manager Demetrius provided clear and accurate information, a tour of the very clean and well maintained facility and security measures, and an effortless contract process. Storage was always accessible when expected, staff was accommodating of requests for moving carts, and checking out was the simplest part of moving day. Exemplary service, highly recommended
My friend and I went to sign the papers for her storage unit and were helped by a man named David. He said that’s not his usual location but we couldn’t tell. He was amazing. Customer service was excellent and he was wearing his mask, as well as his coworker. He was very helpful and had great conversation. If you ever see this David, thank you for all your help !
Dylan and Demetrius were both extremely helpful and friendly. Renting a storage space a iStorage in Cleveland Heights couldn't have been a more pleasant experience. I sincerely recommend them.
Wonderful experience start to finish! The Manager, Mr. Demetrius Gorham was there every time I came. He was most helpful. The process if very transparent and you get exactly what you pay for. Communication and notifications are timely and clear. This Company exemplifies excellent customer service. Use them!
Great service. No long wait time.
I had a great experience with IStorage. They have bargain prices and Demetrius and his staff customer service is top of the line. I recommend anyone who has to store their precious belongs, and want to sleep at night worry free, deal with these guys. You will not be disappointed!
I stored everything from my apartment here until I found a new place. the facility is clean, safe, and the staff were professional and polite. If I have any use for storage again I will be using them.
Demetrius is always so professional and helpful. I am so happy when he is there because he's willing to help me with any questions or assistance I need.
Demitrius and Dylan were incredibly helpful in helping me set up a storage unit remotely. Great service, great follow-though. Thank you -
Representative was very friendly and helpful
Would definitely recommend iStorage for any of your storage needs. Demetrius and Dylon were very helpful and made the process easy. I hade a great experience!!
My wife and I were hit by two losses in the family in less than six months that involved weeks of packing boxes, moving, and traveling. When we came in the first time, Demetrius was incredibly helpful in getting us into a unit right away. The units were clean and affordable and we were all set up and moved in in less than an hour the same day. When we came back four months later and needed to upgrade to a larger unit, Demetrius and Dylan were incredibly courteous and helpful. In less than a half hour we had all the paper work done and had moved from unit to the other. They were able to set us up with double the space for a very modest and reasonable difference in rent. Working with iStorage and the friendly and professional people who work here has been one of the easiest parts of an otherwise very stressful time in our lives. Thank you guys.
What an AMAZING experience! The property manager Demetrius was so accommodating and helpful during such a transition. In light of varying situations at a time when people could easily take advantage..he did NOT. He did EVERYTHING he said he would do! Which means & says ALOT! Kindness & compassion are sooo important! Integrity will make customers for life! When you can trust a representative from a company...it means sooo much nowadays! He's a great asset!! The items from the office are safe and secure and we are patronizing with one of the BEST! Demetrius and his team are AWESOME and a pleasure to work with! I would definitely recommend!! Many thanks!! 😊
Very friendly, great rate for units and very clean facility.
Good value for the price. Great service
The management Demetrius Gorham was very outstanding individual. I had an issue with moving my belongings to another storage because I had moved to another state. He got some volunteers to do it for me. God's Blessings. I would recommend this location to anyone who is in need. He went beyond his description of his duties. Thanks, Theresa & Family ❤
Great spot
Great storage facility, Clean and well kept. Staff was very helpful. I highly recommend.
The store manager really helped me choose the size unit I needed. Showed it to me, and made sure I had access to the gates. Very helpful
Representatives were patient and thorough. Facility and storage units maintained.
This place is awesome.. Demetrius is an awesome guy. Every time we come here we are in and out quick. Just left their was their all of 20 mins. The employee get it done great job guys.....
Really pleasant experience. Top notch staff and great facilities. Demetrius was outstanding!
Within minutes of submitting my order online, I received a call from Demetrius at the Cleveland Heights store... He was welcoming, gave me a verbal walk through of the next steps of the process, which help me very much. Then when I paid a visit just to get a visual of the unit; I got a walk through and so much clear information and advise that I was left with no questions to ask. Awesome!
As a contractor, I rent storage spaces frequently. We needed storage for a project that we are doing in Cleveland Height and found iStorage Cleveland Heights on line. I must say that this is the cleanest, most well organized facility that I have seen. The staff was extremely friendly, efficient and professional. They made us feel that we welcome and were extreemly eager to help us in any what that the could. Dimitri, the manager, was extremely helpful and provided excellent service. He carefully explained our options and showed us the units, offering valuable suggestions. The rental process was quick, thourought and efficient. He carefully explained the guidelines to us and provided personalized service. We rented a 10 x 30 the interior of which was spotless. This was an excellent experience and I would recommend this facility to anyone who needs a storage space.
The team was kind and courteous. They are very knowledgeable about their services and makes you feel that storing items with them will be a pleasant experience. The facility is well maintained.
Great people and they care.
Demetrius was Very friendly & knowledgeable of the units. He had to deal with customers with a lengthy request and he made sure to juggle us both very well.
Kim and Demetrius were absolutely awesome! Loved doing business with them! Our second time storing here! Would definitely recommend!
Kim was great. Excellent customer service.
I love my customer service with Kim she was very polite and and very helpful
Kim was very joyfull,and very helpfull.
Very helpful staff. Nice clean facility decent pricing.
Hey My Name Is Charizma And I’m Happy With The Storage Room I Got Today! Demetrius Was Very Helpful And Helped Me Pick The Right Room For Me!
The gentleman that assisted me was very knowledgeable and professional. I am very happy that I chose iStorage and would recommend them highly.
October 31,2019 The "new" Property Manager, Demetrius G. was very helpful and considerate when assisting me with my storage account. I have been a customer with this company for many years, since they were under the name Simply Storage. Demetrius is a true asset to iStorage. Thanks for the quality customer service provided to me at your location!!
Very pleasant and made the rental process easy and efficient. Rental space itself is nice and very safe.
Demetri was very helpful and knowledgeable. Good dude. Knows his business and is thorough.
it was a very friendly and very professional right on point i left with all questions answered and its not expensive
Nice service,
DURING A VERY STRESSFUL TIME, CHAD WAS VERY HELPFUL!!! ALL YOUR HELP WAS VERY APPRECIATED!
A++++ super clean and easy access !! The on site manager Chad is the best !!
iStorage has been great and very understanding of the chaos that ensues when you move out of state and need to store things at home until you can finally ship them back! Judy, the manager, is so nice and actually makes the moving process so much easier because of her pleasant and positive attitude! I lost my ID (eventually found in my truck) and she was generally concerned for me when she said no one had found it. We had a unit inside and it was enough to fit my 1 bedroom and probably then some (if we hadn't just thrown everything in there). Everything was dry, no bugs, no critters in sight! The hallways are huge and there are carts you can borrow from the front to help with your move. Also, there are doors everywhere so you can pretty much access the inside from any part of the building. I would give it 10 stars if I could!
The facility is very clean. The manager Chad is always quick to help and answers any questions that’s i have in reference to my unit! Great place to use for storage
Excellent help..Chad is great
Awesome location! Clean & great customer service. Chad was the person who waited on me & was very knowledgable, professional, patient & time efficient. I would def recommend this location to everyone!!!
It was great to rent a unit at iStorage. I stored my stuff for two months and was clean and safe place as well. Easy to access to my unit , with wide hallways that can fit all kind of furniture.
Great storage close to my home.
Perfect size unit! Great and easy going staff making everything perfect while my wife and I move.
Storage
They have the office boxes that other storage places do not have. It's very clean inside & out.
College Student. Have used this place for 2 years now and have had great service.
Place is big and safe for your storage.
Staff are super friendly and helpful. good option of storage units available. would highly recomend
great friendly employee kim very professional and knowledgeable
My move was so hectic because it was so quick but the staff here made the experience awesome. Couldn’t ask for an easier process.
Great customer service!
Awesome customer service!!!
Great Facility!! Very clean and great customer service
Great place
Alison was very helpful.
I was very pleased with the service Kim provided my daughter and I! We have never used a storage facility and she made us feel right at home answering all questions and then some. She made sure we felt secure before just pushing us a sale. I appreciate her patience and will definitely recommend family and friends needing storage to see her! Great job!! :)
Great customer service. Alison was very heplful.
I had a great experience the employee are nice and helpful thier the best.....
I believe Kim is the current Assistant manager Very helpful and made the process so easy nice staff.. would store my stuff here anyday..
The staff was friendly and helpful
Yay
I rented a storage space for over 3 years. The facility was always clean and well lit. The staff is very professional and responsive.
All Positive friendly customer-service
I don't usually do reviews, but I had such a great experience!
Close to my house, friendly staff, got first full month free so that was nice.
This place is very clean. I take things in and out if my storage space all the time, never seen any evidence of bugs or other pests.
Great service. Very nice and helpful staff.
The customer service is excellent and the facility is very clean. Good job!
Very professional staff. Explain all rental agreements and insurance very well. Will be a returning customer. JW4 lawnservice.