Exceptional customer service

Fantastic experience so far

Great service

Employee was helpful and friendly .. answered all questions and was very accommodating

I'm very impressed. The customer service is outstanding. The place is very clean.

Gsar easy and affordable 👍

Great prices. Clean and safe units. The staff is always extremely friendly and helpful!!

We have the highest praise for Casey, the manager at this storage facility, who has been very kind and considerate every time we had questions or needed assistance with anything. He was always present in the office and took care of our needs efficiently every time. He is informative and very knowledgeable of all things regarding this storage facility and much more! The facility and grounds are kept spotless and clean all the time, and he's very thoughtful if there are other people waiting for service. We've enjoyed each interaction we've had and have the highest regard for the manager's expertise and support. Thank you, Casey!

Casey was so helpful and made everything so easy! Highly recommend!! Great prices as well!!

Casey was great to work with and answered all of our questions as we are first time storage unit renters!

Our go-to storage facility. Casey is so helpful and easy to work with. Very easy process to get a unit/space. It's a well-oiled machine. I like the gated access. Location is always clean and easy to navigate in and out of. Prices are great, too. Our experience has been that promo rates are relatively short term, so I wish those rates would hold longer, but Corporate makes those decisions. 5 stars to Casey and this location.

Service was excellent or sturgeons are unbelievably clean. I would recommend this place.

Great customer service, and the units are very affordable. Casey that works there is amazing and was such a great help to me and makes it a great experience!

Casey helped me with My paperwork, L gave good instructions advised me on which unit and always seems to remember my name when I go through the gate. Casey was very helpful. Dave Wickham

Great place to rent. Casey is professional and is always willing to help out! The storage units are clean and well maintained!

Excellent service from Casey , always helpful and patient.

Had a storage need, and these guys were able to meet my requirements with the best price around. Super helpful, super polite, super quick, super duper!

Great workers

Great place to store highly recommended and the people there are awesome and always happy to help!

Casey lilac seems like guy very personable happy I chose you

Took forever to get our gate code

Casey is top notch and always willing to help anyway he can. Great service!

Your office manager is a true professional. Easy to converse with and thoroughly provided me an overview and answered all my questions

A great place to find the right space for your needs!

Excellent Facility and Casey is very helpful and always there for you if you need any assistance.

Casey is always helpful when I have questions. Great place to rent from. Clean and secure facility.

Very clean and well maintained place. Casey does a lot to make sure everything is kept up with and always gives everyone a helping hand. I highly recommend to everyone!

Casey was very helpful and went above and beyond to assist me with my storage unit needs. Thank you!

Casey did an amazing job helping us with our box and storage needs ☺️

Casey is always very punctual, responds quickly and helpful. Wonderful place. The facility is always clean and good great. Thanks

Great place for storage, we would absolutely recommend!! Casey is the man!!!!

Casey was so friendly, so easy to get my account switched over. Highly recommend! Thank you!

This facility, managed by Casey, has been great. He has made it easy for us to make changes in storage unit size over the years, and has always been congenial and highly professional. Great place!

I am a new customer but so far so good, clean facility, helpful staff, and competitive rates.

Casey sold me an awesome lock!

The man who helped me (I forget his name) was so quick and efficient and I got into my new unit the same day!

He was so helpful and friendly! Easy to deal with for long or short term storage! We will recommend this place for sure!! Thank you

Casey was very personable and helpful, and it was quick and easy to find the right storage unit for me!! Amazing place, low prices, I'd recommend to anyone

Very secure location and staff was super friendly and helpful. Facility is clean and recommended to friends and family.

Casey was very helpful and accommodating! Units are really clean.

Clean facility and Casey’s customer service is excellent!

We have been long time clients and just closed out our storage unit. Casey was friendly and efficient in our transaction. The facility is clean and secure. We have never had an issue in the 12 years we have rented a unit.

I have been here since the facility was U Store It. Casey has been the manager since I’ve been renting from here. I have more than 1 unit. Casey have been polite , professional, and has always taken care of my needs in a timely manner. I have recommended this storage unit to many friends who need storage space and they are always happy I recommended it.

Great people, really clean!

Casey is the best! He’s super nice and went above and beyond to help us get our units

If you need a storage locker. Casey will take care of you. He is a pleasure to work with very kind and knowledgeable of what he does and he does it with a smile!

Casey did a excellent job helping me. Didn't give the the run around about this and that. Very professional company. Thank you for employing someone that cares about the customer.

Casey is such a sweet guy! He tells about all the deal packages going on

Exceptional service, clean facility

Casey is always a pleasure to work with and always helpful!

Casey was phenomenal! He did a great job and was excellent to do deal with. He made my first storage unit experience a fantastic one! Process was simple, easy, and the unit is great. Facility was maintained and He greeted my wife and I very warmly! I will definitely refer my friends and family to go see Casey if they ever need a storage unit!

My sales guy Casey Lilac was Very Friendly. He always helps me out when I have a question or problem...

Casey was super helpful and knowledgeable!

Great storage facility. Casey at the front desk was great.

The manager is so nice and helpful!

I really appreciated how fast and easy it was to rent a unit. The manager there explained everything very well and was extremely helpful, I would highly recommend.

Very helpful with getting my unit set up! Great customer service! Was quick!

Casey runs a very clean and secure storage facility. Customer service is the best!

Casey is a great help… really good!!

Rented a unit in one of their temperature-controlled buildings. Great price, great location. Casey in the front office was great! He answered all my questions and made the rental process fast and easy.

Had the unit for almost 4 years. Never had any issues. I would highly recommend if you don’t have room at your home or want to meet in a public and secure place for sale of items. Property is secured by cameras.

This is a very clean and well run facility. Always clean and well maintained.

Very friendly staff. And very helpful 🙂

Your office manager is a true professional. Easy to converse with and thoroughly provided me an overview and answered all my questions.

Clean facilities with quick access.

Fast & economical.

I have used them the last few years and they are excellent to deal with it

Easy process for storing your extra stuff

I like that its half way between our present address and the one we'll be moving to. Having a place to store things we can't use right now takes a lot of stress off of us. The unit is very easy to get to and the office person is extremely helpful and very pleasant. Thank you .

Getting the unit was super easy. The clerk( I forgot his name) was awesome. The only thing I didn't like is that when you reserve online, that didn't do anything and the way it says one thing online and then when you get to the storage facility it is different. Deception isn't right, but like I said the clerk was awesome and explained.

Casey is great to work with! He practiced safety for Covid-19 and he is very knowledgeable. Clean grounds and facility.

Great service. Fast and efficient

Very polite.

Once I found the correct place everything went great. I wrote down several of the rep’s names and they were all outstanding. I think Dylan helped me with the parking spot. Thanks for the fantastic service. Will definitely use your company again.

Very efficient!

I really like this storage facility. It’s REALLY clean, I feel extremely safe and they have a carts to tease you things into the storage area

This is the second time I've rented space here. Easy in and out, clean space, great staff.

The manager was very helpful in the entire process. Show me how to operate the control to open the gate, walked me to the storage unit and installed the lock.

Great experience. Reserved a 10 x 10 unit online. Received a call immediately and provided date and billing info. Showed up, signed paperwork in 5 minutes and starting using my unit. Recommend to all!

Great place thanks

Pleasant receptionist. Helpful and knowledgeable.

Great service! Clean units. :)

Clean, warm and good service. They do scam you into buying their proprietary lock and there is a one time fee that negates any discount, so there is a car sales mentality that you have to deal with, but the facility and service was 5 star.

Good place to get in and out of

The storage facility is very clean, well maintained and the staff is friendly and helpful. I even got a call one day that my lock wasn't latched (I'd forgotten to do that)! But this all comes at a higher cost than I thought I'd be paying. I rented my storage unit because of the competitive price...under $100. In the past two years the rate has been raised four times. I am now paying $40 more each month than I started out paying. If this is the trend, then another price hike is due soon. I'm currently in the process of turning a spare room into a storage room to eliminate this unnecessary drain on my budget. Just be aware that the entry level price is not fixed or guaranteed, so adjust your budget accordingly if you must use this facility.

We needed to find a storage unit when it was determined that a family member was entering hospice care in a nursing home. SecurCare in Mentor was a great location, easily accessible to my house and the apartment we were clearing out. The unit was clean, the premises was secure and I was always met with a smile and great customer service from Casey Lilac. I would highly recommend this location for anyone in the Mentor area looking for a storage unit. This took a lot of anxiety out of our already stress-filled situation. Thank You!

Very clean and secure.

Outstanding customer service.

Easy in/out. Ample room with inside, climate controlled units. I would give them 5 stars if the office hours and access hours were more accommodating to odd hours of the day or weekend. Otherwise, never have had any concerns or issues. Office staff is friendly and courteous

Very clean and dry storage units, from indoors to large outdoor units. Billing is accurate and timely. Last invoice was completed in two days from final move out of unit. Friendly customer service, secure facility, and variety of units. Always able to gain access to property and easy exit even with a pickup truck and trailer.

Very well maintained facilities. The employees are extremely helpful and professional. For the location I find the prices are reasonable as well.

They gave my first month at half off the regular monthly price which was helpful since I was strapped for cash. I don't like that they have a dumpster that us paying folks can't use, when your moving boxes sometimes you would like to pitch some unneeded things but they lock it up??

Great place to store

I've had a unit for more than 10 years here. I've been happy with them.

Great customer service

Jaja un lugar del que fui parte para construir..

Tray did a fantastic job. Experience was great thank you

I would just like to thank Bob at the Extra Space Storage located in Mentor, Ohio off of Hopkins Road. As the manager of the facility, Bob was wonderful to work with and pleasantly happy to help me in my time of need. He was excellent and made my experience with renting this storage unit easy and painless during my family's move to our new home. In the future I will rent a storage unit at Extra Space Storage because of Bob. Thank you again. I appreciate it!!

The people I dealt with were pleasant and helpful and the storage space was clean and dry. This is a well-run facility and the management should be commended. I would definitely use this space again.

Wow! Beautiful clean great condition I feel my collections are in great hands. One less stress

Very friendly and helpful customer service. We were given a great deal, the process was easy and fast!!

Bob is very friendly and very informative. He got us into a unit same day within 20 minutes. He also showed us around to help us decide what unit to get. Great job Bob!

Staff is wonderful and very helpful.Facility is very clean and well lit.So glad I rented a space here! I know my stored item will be safe and secure.

The people at extra space are extraordinary. We had an emergency situation, and they went over and above to help us. Great staff, very friendly, and professional. Thank you so much for the help!

Very clean

They were very professional and very accommodating. Bob was so nice and helpful, he made sure we got everything we needed.

Bob provided excellent customer service and is very easy to work with.

Great facility all around

Bob was so friendly and helpful. I felt secure leaving my personal belongings in this space.

Helpful staff and great facility to store all of our household items while we waited for our house to be built.

Bob is great! Got a great deal! Easy process and great place to store stuff

What a pleasant experience ! Would highly recommend to anyone needing this. Always clean and dry too!

This customer service at this place is great! Units were in excellent condition as well. Would recommend that anyone looking for a storage unit should use these guys!

Very clean and secure site. I would recommend to anyone!

The best storage unit.

The staff here is very friendly and helpful. When my lock froze this winter, Bob came out immediately to thaw it out and lubricate it for me. I've rented several types of different storage units here over the years and they are always clean and well maintained.

Bob and Lisa are so helpful to us . Great place to store your extra stuff.

Fantastic!

Bob was awesome to work with! Everything was quick and easy!

Easy to rent. Always smiling.

I truly love this storage place Lisa and Bob are wonderful people very nice loving carrying and if i have any questions they are rite there to answer me with no questions asked couldn't ask for a better storage place simply a happy customer

Bob T. was absolutely fantastic. He's is professional, friendly, and helpful. This is our 4th year with these folks and they have always treated us very well. Great team there. Great service. Great facility. Thank you!

Bob was a nice agent who helped me get the space I needed at an amazing price! The comedic lessons sure did pay off!

Bob and Lisa have been fantastic since I open my account here it Extra Space Storage. I definitely would recommend this to anybody who needs more storage area in their life.

By far the nicest, cleanest storage facility I've been in and the most accomidating. I would highly recommend this facility to anyone looking for storage.

The best customer service ever! Bob is a great help and makes the move so easy ..... Will use for a while now !

Friendly staff. They had the unit I wanted available immediately and it was very clean.

it's great!

Nice people great sirvice

Awesome staff! Excellent place!! High recommend!!!

Bob is great! What a wonderful guy - he took his time and expertise to help us pick the right size unit. And, at the right price. This is the place to go!!!

Overall 100% satisfied clean place, really down to earth people and I feel confident leaving my belongings there.

great service

Found the place very clean, secure, and the help very helpful.

I would loke to make a comment on Bob the manager he is kind and treats customers with great respect.

Worked well

Amazing friendly people, and a very clean facility!

i have had a wonderful experience with extra space storage, this was my first time having to use a storage and Bob made it so easy and simple,thanks!! - I would recommend this place to my friends.

Went to this facility because it was extremely clean and the customer service was above and beyond. Very pleased with the units and feel that my mind can be put at ease knowing my storage is safe and secure. Thankyou Bob for all your help and great service.

Fantastic service, quick and easy to get a unit! Christine was amazing! Very friendly! Would recommend to anyone requiring storage.

Bob and staff are super.

Very knowledgeable and courtes

Always professional and my valuables are safe and sound. Nice facility and very responsive to my needs as a customer!

Pleasure to do business with. Everyone is so professional and friendly. Would recommend to anyone!

Great place, loved the staff!!!

Staff wonderful and appreciative of your business. Very clean with excellent security. Would highly recommend.

Jacqueline was great to work with and when I had to move my date back a couple of weeks Bob was awesome about it! I couldn't say enough about how great the customer service is here and I feel confident my stuff is securely stored!

Excellent services, clean and neat facility. Great customer service. Would enjoy to come back next time..

Very friendly

Sign up was really easy. The manager Bob was extremely helpful and knowledgeable. I'd recommend this Extra Space location.

Bob is great!!! Place is clean!!!

Bob was amazing . He was fixing stuff every time I came in. Made all the difference in the world.

Easy to use this space. Very happy

Most friendly employees!!!!