I've been renting with i storage at this location Norwood Ohio Franklin Ave location for about 13 years through 3 different owners, recently I've met property manager Brad Nice I've been through about 20 to 25 property managers and by far Brad has been the most accommodating and friendly and helpful That I've had to work with Because of him I will be happy to recommend I storage to my friends and family

Brad nice is amazing and so incredibly helpfull. I highly recommend going to him.

Nick is great to work with. He's very professional and helpful. I would recommend if you're looking for a storage place.

Great Customer service , polite and very much understanding of my needs.

Friendly person very detail about the storage units!

Had to deal with my mother's passing and getting into her storage locker. Brad was very helpful and friendly and worked with me to get everything taken care for as quickly and smoothly as possible.

The new guys there is so cool

Brad was very helpful getting us a storage unit

Brad was great helping me out

Made everything hassle free quick fast great energy loveeee I storage in Norwood keep up the great work Brad!!!!!!!!!!

I used this place to store stuff I had . It was very clean. The guy who helped me I believe his name was Brad , super helpful and very generous. I would recommend this place to anyone . Very professional place !

The gentleman was very helpful and answered all my storage unit questions.

Very helpful!

Great service!! Very professional.

Brad and Nick were extremely nice and helpful. When he had an issue opening the door, he immediately came to help us right away. If you need a safe space to store your stuff, alongside excellent workers to help you when needed, this is the safe place!

Helped me out when I was in desperate need.

Was able to help in a very timely manner.

Brad & Nick are awesome! Very down to earth, understanding & helpful! Highly recommend!

Brad assisted me in purchasing a new property. They were super fast and professional! Highly Suggest iStorage!!

Absolutely wonderful Brad at the front desk was so helpful and the rest of the staff was so friendly! Very safe and reliable clean facilities I definitely recommend!

james was incredible was very friendly and helpful

James is great! He's very helpful and courteous.

Very good customer service by the guy at the front desk. Very easy to access when you need to get in. I recommend I storage 😊

It was nice, clean, but lately, tenants are not throwing their trash away. The inside units are never swept up, and it shows possible people living with pets in indoor units. Maybe there has been a management change, I have been using this storage for over 2 years, and some change has happened because it's pretty gross around the units and driveways. As far as security and feeling my items are not going to be damaged and are secure I give them 4 stars, new storage attendant has been working hard to clean it up!

James was very well in knowing begat to do and having a great atmosphere

Very helpful

My experience was awesome. The worker name was James. He was so helpful. He was so understanding he just help me out to the fullest and I really appreciate it and I hope he stay around and he need a raise because he was very awesome so polite so well mannered I mean everything I just walked out feeling like at first I walked in with a Rock on my shoulder and I walked out without that rock on my shoulders!!!

The property manager, James Branam, is helpful, respectful and kind. He answered all my questions.

Came in and spoke with James who was very helpful and very respectful! Provided great customer service and the facility was up to par!

James was very helpful and extremely polite.

James has great customer service. He was very helpful and made the stress of looking for a home for my belongings melt away. I would use the buiness again

James and Nick

Were nice people

Great place to get a storage unit

James was very responsive and respectful will be looking farther into getting a unit there.

The manager James was very helpful.

James is super helpful. Great customer service and super polite.

James was great! He's professional and very knowledgeable. There is a major downside to this company. I'm used to 24 hours self storage. The hours for you to get in your unit is from 6 a.m. till 10 p.m.

Casey was very kind and helpful. The facility seems very well maintained.

Super responsive management! Got the unit I needed in a matter of minutes and right in my price range. Upon arrival, the property appeared clean and taken care of... even saw a crew doing a trash sweep, loading it into a truck, and hauling it away. The property was noticeably well lit as we were leaving, that gave me a sense of security. Overall feeling very good about my decision to store here.

One thing about istorage is they have been so good to me and my family. I have reviewed them before and still using them to this day! I wanted to return back to say all this time later and the Customer service is still unmatched! Highly recommended! Very professional.

Casey was great

The woman who worked that day was so helpful give her a raise

Casey was very helpful.

Casey was amazing

Casey was great and helpful

Casey was amazing! great customer service! Very pleased with my experience, would recommend!

I like the service here better than UHaul. Thanks so much.

Fast and friendly. We didn't have to wait for a unit. I highly recommend this location 💯💯💪🏾

Casey is awesome

Casey was amazing

Casey is an amazing sweet person she will do her best to make sure your Experience is great

Istorage is the best storage facility in the Cincinnati area.

Casey at the Norwood location is amazing and very helpful. Thank you for being so kind and always friendly.

Amazing place! Gary is doing an amazing job, he’s kind and respectful. Casey is the nicest person, she greets me every time I walk in. I love her! They’re an amazing team at the norwood location!

Casey was very friendly and kind. Great customer service

Great customer service. Very friendly and clean.

Reservation was EASY! Grounds and unit was very clean. Prices were also reasonable. I can't believe I stumbled across this on Facebook ad. I've used other places and they DONT compare, storage facility is awesome I highly recommend! And Casey is the Absolute BEST!

Our attendant Casey was knowledgeable and has great customer service

I had a very pleasant experience today. Casey was very patient and helpful to me. I will recommend i storage Norwood to my friends and family.

It was fairly easy getting in and out of the unit that had a locked gate which made me feel like my belongings were safe and secure! I highly recommend this company! The costumer service manager Casey was a joy to speak with!

Great service!

I have been with this storage 23 yrs this facility is Convenient to my home. I feel safe when I come here.

The staff was very welcoming

This place is awesome they go above and beyond to try to help you Thank you casey From ronette Broyles and holly gilbert

Best in the city

Casey is great and very helpful anytime I need it I love renting with her!!

Norwood I-Storage front office staff go above and beyond to help their customers. Every interaction I’ve had has been pleasant, and our encounters have always ended on a positive note. I wish more companies had employees of this caliber.

Casey is amazing and personable.

Casey was great 😊

Casey was very helpful

Staff was very helpful answered all my questions with help me choose right size storage for my family and very clean

5 stars but they don't have a dumpster. So kinda inconvenient

Came in looking for a new unit, Casey at the rental office was extremely helpful! Left with a rented unit and a very smooth process from start to finish. Thank you!

Casey was awesome she got me in a unit I needed and had excellent customer service

Great customer service

Lo he tomado para guardar algunas cosas

Thank you to Casey at the Norwood iStorage. She always provides excellent customer service. I appreciate her positive and friendly attitude. Casey you are the Best.

Casey is very nice and made me feel that my belongings would be safe and secure!

Never had any issues at this storage facility! Casey was very helpful setting me up with my unit! Great customer service! NEVER seen any bugs or roaches!

Kudos to Casey's, she is always courtesy everytime I visit the Norwood location and her knowledgeable information is well appreciated!

Great service!!!

The online system accidentally gave me the wrong unit but Casey was able to easily fix my issue and was incredibly kind during the process. She answered any and all questions I had and made the changes I needed within a few minutes.

Casey did a great job assisting me!

Great experience!

Casey was great and very helpful!

Casey was very helpful

Secure and safe. Also very clean

Exceptional customer service!! Casey was wonderful She was very informative about the units and the whole rental process and really made me feel at ease about choosing istorage to keep my things safe!

Casey is the best. Always helpful and polite.

Casey was beyond thorough getting us started with istorage! I know my belongings are safe and secure. 10/10 recommend!

She was great and very helpful with my mom id recommend !

Casey was amazing ! She was very informative about the units and the whole rental process!!!! I wanted finneytown but she was full but she was very awesome as well and referred me to Norwood !

was price checking and casey helped me find a location closer to my house she helped make my process so much easier

I rented a unit from the Norwood area and I must say the customer service was so good I was really happy I got to meet Casey Davis she was so helpful I felt like I didn’t have to do anything at all she was very patient with me I’ll definitely be referring others to her.

Very friendly, great customer service!

Units where clean, nice staff, and great prices.

This location has great customer service and super friendly reps.

Casey was so helpful. The place was clean and well maintained.

At this location I received the best customer service anyone could ask for. Casey at the front desk has a lot of information about different storage prices and services they have at this facility. Would highly recommend.

I had a great experience with this company I really appreciate the customer support I received from Casey she was very helpful and courteous. I highly recommend.

Casey was exceptional with the costumer service she provided she was efficient with handling all of my questions in a timely manner! Would recommend Casey and Norwood istorage to anyone thank you 😊

Very clean and great rates

5 stars Arie had great customer service and helped make my move in easy

THe customer service was absolutely shockingly AWESOME. I was even at fault for being SUPER LATE on paying my bill. The staff was so courteous & helped me to feel not so embarrassed for not taking care of my responsibility in a timely manner. I really appreciated how they dealt with me.

Great place, great prices, best customer service, I would recommend to anyone.

Casey was the best customer service rep I have seen in a long time very professional and curtious I'd give her a 12 on a scale of 10

The unit I was assign to was above any chances of rain etc I see cameras and i feel good that my items will be safe and dry.

Casey is so helpful every time I come in to pay. I never had any problems out of her. She is a very kind person.

Casey was very helpful and helped my nana and granddad with no problem

It's a very nice place.

Todo bien

iStorage has been a lifesaver for us. Great hours, helpful staff, and affordable prices have ensured that we will be iStorage customers for a long time!

iStorage has been a lifesaver for us. Great hours, helpful staff, and affordable prices have ensured that we will be iStorage customers for a long time!

Came in clutch when needed. Very clean unit amd felt very secure.

Process was super fast and easy to do online. Staff was very friendly and helpful when I had questions on site. Secure facility. Very glad I found it!

They are the kindest group of people to deal with there kind helpful and caring about your needs.

Facility is fine and clean, and the staff pleasant and helpful. Website was easily navigable. My only issue is with the insurance requirements and the hoops to jump through if you don't want their renter's insurance.

I've used this company in the past and I always seem to gravitate back too them because they are a top rated company that satisfied all my needs every time, I still recommend individuals to the company.

Great service, and great staff. Very helpful.

Great business!

Rental was simple and staff was geeat

Very affordable storage units they clean and spacious

Great place and hidden right in Norwood. Offers 24 hrs access

Did everything on line and the staff is very helpful

Very courteous, show me the storage area how to get in, and out of the facility. Any questions that I asked was explain in detail, and a very neat and clean place.

Love the ladies

They had the solution in an emergency situation. The units are clean, and monitored with security cameras.

Nick is so wonderfully charismatic and so very helpful !!! He answered my questions thoroughly and very easily. Cat is also a sweetheart!!!!

Way to expensive

Very efficient. Immediately readily showed me The unit. Professional service from 🐈 Cat . Thanks for all you do!!!!

The staff and service here is great! Cat, the manager, exudes customer service. She quickly replaced my storage light, and she makes sure to take care of the customer in front of her if the phone rings. That is their philosophy and I like that. With that being said, they are prompt with return calls (personally speaking). Nick Cross was equally amazing as he assisted me with a concern all the way to the end. He was courteous, empathetic, and very involved. I will refer their clean facilities, competitve prices, friendly services and i will definitely return if needed. Thank you all and keep it up!

Everyone I worked with was so helpful. They got me set up with no issues whatsoever. I first was inquiring for climate control storage at the Madisonville facility, but they were fully booked. Just a quick phone call to Norwood discovered an available unit in the size I wanted and it was set up right away. I really like the location - it’s easy to get to, at the end of a quiet street, and very easy parking and access to the climate controlled units. I even got an Internet deal plus a reduction for taking a second floor unit instead of a first floor one. We’ve been living with so much clutter all spring and summer as we rehab our basement - which meant the loss of the side room I was using for storage. It’s so nice to have all the tubs out of the house and off the side porch. Plus the unit is comfortable and big enough that I can spend some quality time there this fall going through tubs to sift and sort what I’m going to keep. I’m very happy with iStorage!

Cat is awesome. Great! No issues dealing with her. 👍😊 Great place for storage. Very secure. Praying rent doesn't go up again. 🙏

👍

Ok storage place to keep my stuff.. Close to home and very clean

very easy process and nice facilities.

This is our 3rd year of using this facility. Great for Xavier University students!! Cat is always great to work with and this year Erika was awesome. They were overwhelmed with the sudden closures of Universities early and yet they still called and emailed when I asked a question. I'd recommend them highly!

Great service, great prices, best storage spot in Cincinnati!

Friendly staff and great customer service!!! Cat was super helpful with getting everything setup for me in no time at all!!

Climate controlled really wasnt. Door wouldnt stay propped open, made it difficult. Was my only option in nky that had availability

clean, safety-minded, well-situated!

Recently moved to this location from the Mason location with out business DJ Castle! It is extremely clean and maintained! The facility is great and Cat is awesome!:)

Very kind service! Clean units, tucked away nice clean grounds too.

Cat was super friendly understanding and easy to work with. Unit was clean and efficient to my needs. I appreciate the service and would definitely recommend.

Cat was great! Good customer service and very patient. Highly recommend

Very nice service

Recently moved and used the Norwood, OH location for about 3 months of storage (10x10 outdoor space). Initial set-up/ rental was easy. Never had any issues accessing my storage unit. Paying monthly and closing the account was very straight-forward. The staff was very nice and helpful. Would recommend. thanks!

Wonderful location and extremely clean! Cat was amazing through the whole process and find me the perfect unit. I highly recommend!

Super easy rental & helpful staff. Thanks, Cat!

Quincy was very nice.

Quincy was AMAZING! He was helpful and knowledgeable! He was so pleasant and helpful. Quincy made a stressful day so much easier!

The representative that showed us the unit was nice and professional, everything went smoothly. No complaints at this point.

Clean facility and nice employees 👍

Very nice staff, fair pricing. Clean

Cat has always been very friendly and easy to work with for my rental needs. She has been very accommodating as my needs have changed. I've been here for a number of years now. Definitely would recommend.

Nicholas was very professional and nice. Thank you, Nicholas!!

Very nice staff, over the phone and in person! Easy to get a space and the prices were good. Clean storage spaces and I felt my stuff was secure. I would definitely use them again.

Upon my visit to I storage do some simple maintenance work for them I was greeted by a very friendly staff and welcome like family highly suggest doing business with this location

Great place, managers Cat and Erica are very efficient

Hands down, the BEST storage in Cincinnati! Clean, climate control, and secure! And the team here? They are FANTASTIC!

Cat was amazingly helpful! The spaces were very clean before storing and the first month free is what got me hooked! Go here!

Super experience! Cat and Erika are knowledgeable, friendly and go above/beyond in customer service. Highly recommended!

Very clean and professional people. The staff makes you feel warm and welcome.

Ms.cat was very cool and made things easier for u I highly recommend istorage to anyone

Very clean and well maintained not to mention secure. I would recommend this place to anyone that is looking to store there belongings. Manager Cat was a pleasure to speak with and helped me tremendously with my questions. Thank you

Great Service

It's decent not sure on the prices but very tight to turn in there think about a small truck instead of a big one just saying.

Brenda made things super quick and easy!

Cat is amazing. Very friendly.

The customer service was exceptional when I rented a unit from the Norwood location. Both Jamie and Cat were very helpful with choosing the size unit that I needed. I would highly recommend iStorage Norwood to all my friends

Cat & Quincy coolest property managers I've come across. Love the unit and about to set up autopay so all I need to do is the business I'm there to do. I run my own business and having a place so close by has enabled me to not work soley out of my house and has been a huge blessing in so many ways!!

Quincy was polite fast and friendly

Quincy was amazing. Great customer service.

Very nice !!

The manager and assistant manager are both very nice and helpful. The prices are good; the units are clean and well kept. Recommended!

Jamie was very friendly & knowledgeable

Quincy and the location was great!

Quincy..The best Customer Service Rep... #AwesomeSalesman

Quincy did a good job helping us with getting in a unit.

Great experience. Recommended. Quincy was great

Quincy great costumer service quick fast

Quincy was very nice help me a lot

Quincy was fast and professional.

Quincy was fast and had good customer service!👍🏼👍🏼

Quincy was fast and friendly A + rating for service........

Quincy was excellent in assisting my moving in process. He was polite, very informative and fast. He made me feel welcomed. I feel great renting here. Thanks

Quincy was very patient, helpful and answered all of my need and questions clearly and sufficiently. Thanks

Great place

Very good place good price had no problems

Quincy was very helpful with me choosing the correct unit for my things. Really appreciate the good customer service. Thanks

Quincy was very helpful also polite when I came to sign for the storage. Very professional. I will be referring others to do business with you guys!!

Quincy is the best! Friendly, helpful, and fun! Storage unit very clean, too!

Great customer service, it was a easy decision to do business here and open my storage unit. Was in and out within 25mins.

Cat and her crew are very pleasant and helpful whenever I need something. They keep a very clean house. I've stored here for almost 7 years. On certain Sundays they give dog food away to people in need. Very nice folks. I highly recommend this place!

The office manager was very friendly showed me two different storage units answered all questions and gave a lot of information

Smooth transaction. Great customer service!!

My son used SS after freshman year and it was easy and affordable. Cat was very helpful when I called with questions. We will definitely use them again next summer.

We have stored our stuff now 3 years in a row during summer break. Its very convenient to Xavier University. Clean facility, no issues with vermin, everything was as we left it. This year we had a car to store so we talked to the manager Cat. She called us when she was down to the last unit of the size we needed. She's proactive and helpful.

Very easy, pleasant experience booking and renting a unit, thanks to the manager, Cat Rogers, who is very helpful and responsive. The facility is clean and accessible; information is clear and concise. I found the prices more reasonable than other facilities as well.

Very clean, secure, convenient facility. Cat (Mgr) was very efficient, professional, and friendly.

It was July 4th, almost 3 o'clock p.m. everything else was closed. I came here and was in my unit in less than 20 minutes. Very clean place and helpful staff. I am thankful they were able to help me! Will definitely refer to anyone who asks about storage. Thanks again! -Jeff Vogelsong, Master Painter LLC

We received wonderful customer service from Cat, even though we came in shortly before closing. We have only had this storage unit for a week at this point, but from what I have experienced so far, I am very happy I chose this location over other storage facilities.

Ms. Cat, the on-site manager, is a gem. Very helpful and knowledgeable. We are lucky to have her at our location!

We we're there just to pick up a basketball court

Professional, helpful, and well-run

solid storage facility

Staff makes securing a storage unit easy. Good location

Cat the manager is always friendly and very helpful. Great people to work with

Very easy process to rent; reasonably priced and my items are safe and secure.

Quick and friendly service, love the online functionality and the 24 hours access!

Simply Self Storage in Norwood is clean, safe, and efficient. Couldn't ask for a better place to store my stuff for a few months. The manager, Cat, is super friendly and easy to work with. Thank you for the warm reception to Cincinnati!

This is a five star Company and Norwood is a five star operation of Simply Self Storage. From my first search for a storage unit I was helped and guided through the rental process. I came upon the location through a friends recommendation. What could be better! Not only have I recommended Norwood Simply Self Storage to many others I have rented more units. The lockers , buildings and grounds are well maintained. The location is well secured. I feel completely satisfied to have my personal belongings and business storage here. It certainly takes a qualified staff and a good manager to make this a successful business and they are here! I am a very satisfied customer and will remain one as long as I have the need. Thanks very much, Gayle Marsh

free pet food however the line and wait time are horrible.

Clean, Safe & Secure. Been there 8 years

Reasonable rates. Clean facility. Nice people. Great place to help clean your attic.