Rosa was very friendly and helpful to us on a Saturday afternoon when we could not find someone to help us at our storage location across town. We were able to buy a lock from her and go back to unload some boxes into our unit. She saved the day for us!

Rosa was very helpful, and can answer all of your questions and promptly get you set up with your storage unit. I appreciate your help, Rosa, and enjoyed chatting with you!

Rosa serviced my spot change quickly. Thank you

Rosa and the whole staff have been amazing! Great customer service and they took a lot of stress out of moving

Rosa was very helpful. I had called and spoke with someone on the phone but he was very hard to understand. Rosa was able to explain everything much clearer.

Excellent service, Rosa made the process to obtain a unit pretty simple and fast. A bit pricey.

Super friendly and helpful. Will use the clean storage facility. It came highly recommended for a reason and also very competitive prices.

We have been storing our RV at Northwest Self Storage for years. The staff is super friendly, always available, and very helpful. Location is very convienent to our home. Easy access. Very secure. I would highly recommend Northwest Self Storage.

My first time getting a storage unit was super easy with northwest storage, specifically with the help of the super welcoming office lady! (don't remember her name, but she had piercings and said she use to be a piercer.) She walked me through the whole process and best options for the items I had to be stored. Thank you so much for being so welcoming & kind!

Tracy is the best. She is so helpful and accommodating. She really does her best to go above and beyond! Plus the storage unit is super convenient and easy to get in and out of. Highly recommend.

We use this storage daily ! Working our supplies and linens in our work with vacation rentals . I appreciate the easy in and out . The gated facility has kept our units secure. Traci is really helpful, always waving hello.

Great storage facility. Secure, clean, well maintained. Highly recommended.

Tracy has been so helpful and kind!

I have been going to Vacasa storage for more than a year. Tracy has been manager there and she is great. She goes beyond and above to deliver vacasa supplies to the storage herself. And oh, little thing I don't forget, I hardly ever see her, but one time I saw her, she commented how cute my new hair cut was! Like I said little thing but made my day.

Clean facility, lots of options for storage. Tracy made checking in a breeze and was very helpful answering all my questions.

Tracy has been such a great help making sure my stay and my things are good, so glad with her service!

Tracy has been fantastic to work with! She very promptly and kindly addressed my questions. I recommend working with her and NW Self Storage.

My wife rents an office suite at this location and loves Tracy V. She takes great care of the property which is important when you're running a business. She's kind and goes above for everyone. Not an easy thing to find these days!

I rent a suite from Northwest Storage and interact with Tracy, the property manager, regularly. She's a delight and always goes above and beyond. She's the best they've ever had and I would know after 8 years!

Outstanding service.

Tracy is always very helpful and kind

Tracey is absolutely awesome and professional!

The manager was so helpful and friendly! She was both professional and personable.

The price, location, and ease of setting up my account was great. The units are clean and the outside area is neat and well maintained

Clean, reasonably priced and the girl I worked with was so nice!

During a stressful time, Tracy was so helpful in making our move using NW Storage the easiest part! She listened and helped in so many ways.

Great Storage facility! We kept our RV at this location for several years. We always felt that our RV was secure, the facility was clean location is great and the entrance and exit are easy.

This facility is great! The receptionist is super nice and helpful. They keep the area clean and are always able to answer a question. Definitely my favorite storage facility! Pricing is also very reasonable considering it's Bend!

Excellent place to use for storage! No problems with gate and was very secure. Snow removal was always timely and we had no leaks or problems with our space. They even have space for RV's and autos. The staff were friendly and easy to work with. We were moving and the lease contract was easy to navigate. They made things easy for us. Highly recommend.

Works for what we need and fairly priced!

Really happy with our experience here; convenient location on West side and the Manager went out of her way to help meet our exact needs when the location of the unit we chose online, did not work for us. The office has a varied schedule which is normal for a storage place, but was very responsive if we left a VM. They were a lifesaver for us at a critical time. Highly recommend!

Nice facility. Clean, wide lanes and super nice office folks who go the extra mile to help out.

I was having trouble finding a facility that had vacancy , but when I called NWSS Bend on Columbia, they were very friendly and incredibly helpful, they located the exact size space I needed and helped me through the entire leasing process , what a great experience.

Storage facility itself is nice, well maintained and conveniently located. Prices are comparable to any other facility. Main challenge I’ve seen is that they have not had anyone at the office on Saturdays, even tho they advertise open office hours. Understand that staffing shortages or flu/Covid is likely impacting them, but should post this on the website or office door. Thank you!

Excellent service and very clean units

Been storing here for a while, Tracy is fantastic! Very helpful

This is centrally located, well maintained, and Tracy is a pleasure to work with!

Tracy is an angel who went above and beyond to figure out a way to get me into a unit when their systems were down. The facility is super nice and easy to get into as well!

My manager was weird but braylee came from another location and literally saved the day and went above and beyond I expected a smooth transition once paying online but it got really rough while left unanswered for hours while waiting to get my unit in person and when she came from another location I knew I found the good one

Tracy has been awesome during a trying move! She was very helpful in getting extra units! A real asset to the company!

NW Self Storage, 317 SW Columbia St, Bend OR: I went into the office yesterday, just to ask a quick question, and ended up in a great conversation with the manger, Tracy VonMassey. She was personable and very helpful. Truly excellent customer service! Thanks Tracy!

Traci has been a gem since taking over at The SW Columbia location. She is always readily available to answer questions or help out if she can. She makes sure that the place is kept up and clean. From making sure all the pine needles don’t pile up to painting in the office. You made a great choice! fRED

Professional, courteous, and secure. Good access.

Tracy at the Columbia street location in Bend was a tremendous help! She was able to secure a unit for us after doing some legwork to find a tenant that was moving. The facility is very clean overall and feels very secure.

Steve, the manager couldn’t have been more helpful in making sure the RV parking spot was going to work for my situation. He bent over backwards to help me. The place is very clean and secure

The manager Steve was so helpful! I called for information about availability and price and he signed me up right over the phone. With every possible question I had, he provided a complete answer. Upon visiting the office, he was again very helpful, professional and pleasant. The facility was clean and tidy.

Excellent service. Responsive to any questions. Clean facility.

Friendly customer service! Easy and well maintained facility. Small faculty with pavement and covered rv spots. Centrally located.

When I contacted Northwest Self Storage, I spoke with Steve, who was great! I put my name on a waitlist for a storage unit, and, as soon as one became available, Steve contacted me right away. I appreciated his prompt response and his great customer service!

Steve was very helpful calling me back when there was an open unit and be available for any questions I had anytime.

We are moving back to Bend after a 20 year absence, and we needed long term storage. After searching the internet, and reading reviews, we settled on Northwest Storage. The units on Columbia Street are the closest to our new home so we called that location. That’s how we met Steve. We made the right choice!!!! Steve was very helpful and a delight to work with. While no units in our decided size were available, Steve kept in touch and as we were about to leave from Florida, he called to let us know he had a unit for us. He quickly handled all the details over the phone. Our move is going so much better knowing we have a much needed storage unit waiting for. The entire process was very smooth, and Steve knew exactly what he was doing. I could not be more happy with how the entire process played out. If you need a storage unit in Bend, Oregon get in touch with Steve at the Columbia Street Northwest Storage facility. He will take good care of your storage needs.

Excellent customer service and the facility is well maintained/super safe!

So far my interactions with the people running this place have only been over the phone, but they're very helpful and friendly. My unit was clean and ready to go when I got there, so what more could you need? Great location, easy to get in and out of.

Easy set-up over phone with Steve. Was able to reserve a unit prior to moving to town. Was spot on in giving me a call to secure space as requested. Nice location. Good price. Very pleased.

Many thanks to Steve for efficiently and effectively helping me to secure a space at the facility.

Steve at NW Self Storage helped me with an urgent need for several units. It was a very efficient process, he set me up with a personalized gate code and even put a new lock in the unit for me, so I didn't have to stop off and shop for one. Great service!

I highly recommend NW self storage. Steve is super nice and very efficient! I paid for a month ahead and realized I didn’t need it and he refunded me without me even asking for it! That super impressed me! The storage facility is also super clean - a big thumbs up! Thank you!

Steve made the process easy and simple and gave me one of the best customer service experiences of my life. Even gave me and my dog a ride home after dropping my car off. A+

For some strange reason my brand new apartment complex only allows one vehicle so I needed to find somewhere to store my second car for the winter. Steve went above and beyond to not only get me qualified for a space but also gave me newcomers advice on things like dmv, etc. Thank you so much for making it a great check in process!

Steve was so amazingly patient and helpful throughout the entire process! It was my first time getting a storage unit and I didn’t know exactly when I needed to move in or even what size unit I needed. Steve walked me through the process completely hassle free and made the entire experience a breeze!! Thank you

Do your business with these people. From the online reservation to the simple phone conversation confirming all the details, it was a wonderful experience. They do what they say and they do it well.

Reliable and safe storage. Stephen was fast and great to deal with.

Super friendly. Convenient location. Affordable prices. Easy access and property looked clean and taken care of.

Steve was incredibly helpful, kind and a pleasure to work with.

Steve was really helpful and friendly to work with. Highly recommend contacting him for all your storage needs!

Clean

Easy move in, excellent customer service and great response time. Miles was incredibly helpful at anticipating our needs, would recommend. :)

Store ya stuff

My call directed me to an enthusiastic c.rep that researched quickly available locations and units, took my information, and clearly confirmed my rental agreement. At the storage unit office the manager immediately and correctly assumed I was Larry then completed the final processing. This was an outstanding all around customer service experience.