Over the years I've had three storage units there. The office staff has always been awesome. Sarah has worked with me whenever I needed it.

Sarah was very helpful and friendly

A great storage location Sarah was very helpful and got me the perfect solution

Sarah is amazing and was really helpful. Pricing is reasonable. Just super friendly

Sarah was very helpful

Went in to upgrade our unit and Sarah the front desk lady was super helpful and friendly

Sara was a pleasure to work with, and I really appreciated the help provided

Sarah was great to work with!

Awesome customer service

Sarah was extremely helpful and made things easier for my job

Sarahs amazing. Love it here

Sarah is so helpful and amazing. The units are clean. The hours are great. Wonderful place to store

Sarah is spectacular!

They were so helpful and such a nice place.

Sarah was incredibly nice & helpful! Property was very nice! 😃

Welcoming environment, helpful staff, I got to upgrade my storage space. Overall it was a great experience. Definitely staying a customer for years to come.

I stopped by just inquiring about a unit. Sarah and Melissa were both very helpful with all my questions. Thay get 5 stars! The company itself, I'm not sure. I wanted to rent a unit for 6 months. I was told after 3 months the price could go up but they didn't know if it would or how much if it did. That doesn't work for me. Thanks again ladies.

Staff and management were very responsive and helpful. Highly recommend.

Cool bro

Sarah was fantastic. She was prompt, courteous, and made my check in smooth. I felt super supported to leave my items here. She helped me navigate the place, and made sure that I was accommodated for my needs. I’d definitely recommend this storage.

Easy to rent just needed a smaller size for a period of time, got a discount for 1st month. Easy peasy

Sarah was very nice and informative

Great staffing and secure storage

very easy to communicate with!

Sarah (I hope that how she spells it!) was amazing and so helpful when I had to close my storage unit quickly for a family emergency, and had lost my key. She has a locksmith she works with named Mike who is also a saint and showed up within 15 minutes to unlock my unit for a price that was half of what any other locksmith had quoted me. I could not recommend this storage location enough!! Theyre so so kind here!!

Great easy rental except can't figure out how to sign

Have been renting here for years. Today came in and saw critter droppings. Sarah came over right away to deal with the issue.

Great staff!

Very efficient and always polite and when I first moved into the unit I had trouble finding the gate after hours and they were very understanding. Checking out was very quick and efficient.

Great stayed in office just for us. She was about to leave glad she didn't

The team has been considerate, accommodating and kind every step along the way !

Sarah was extremely helpful to us. We greatly appreciate it.

moves from CA to OR 3 years ago and rented from Northwest Stg. clean facility, office personal friendly,

Sarah was amazing

good sarah is amazing!!

Great atmosphere and prices

We needed temporary storage when moving a family member. Sarah was an amazing help to us

Fair prices and clean units. Manager is very nice and helpful!

Sarah was so helpful!! The storage unit was super clean and spacious enough for all my belongings!

Nice about a mixup I had with my deadline.

Great place to store stuff for summer.

Sarah was very helpful and professional. She made my whole day better. Thank you Sarah.

Million dollar service!!! And the staff there are amazing.

Came in to pay my bill she was fantastic and we had a pleasant conversation!

Very kind and helpful!

Thank you for the help!! Sarah was great

Sarah was amazing!!! Thanks for the help.

Awesome service, very nice and funny!

Sarah was the sweetest!!! Thank you for being so helpful.

Sarah was super helpful!

it was wonderful, sarah was really helpful and attentive, she was engaging in conversation really well and i had an over all very great experience

Easy, fast, straightforward, lease signup. We shopped around a few other places and this one is both the cheapest and most politely staffed one we have found!

Very friendly and amazing customer service

Very friendly and good customer service

Clean, low trafficked, responsive, and a delightful experience with getting and ending my lease.

So far so good. I paid online and it was pretty quick and easy and I talked with them on the phone as well. Will update Stars higher or lower when I know more and I get my stuff in there:-)

Fantastic service

Lowest prices I've found around the area. Reasonable terms. Friendly and cute office lady very helpful. Good deal

Sarah has been so amazing. I have been renting for years and she gas helped me so much. Always a smile

Stacy was so helpful and kind she gave me wonderful words of inspiration and encouragement she is a bright light

Sarah was exceptionally kind and helpful with all of my inquiries.

Sarah was super helpful!

Sarah was amazing and very helpful. Highly recommend.

Stacy was super friendly and helpful throughout the process. When my original unit had an issue with the door when we arrived, she made sure we had a functional unit and everything, and communicated throughout the whole process.

Clean friendly an a pleasure to do business with

Sarah was great helped me set up my lock. Clean space

Awesome staff, easy to work with

Amazing facility meeting storage needs! Clean and great customer service!

A-1 service.

Very straightforward and quick. Very nice costumer service.

Very pleasant staff and incredible place!!

Absolutely the BEST Ever!!!!!! Sarah went above and beyond to help with all of my needs! I highly recommend Northwest Self Storage as it’s the most amazing I’ve ever found!

Sarah was great, got me all set up in no time. Would highly recommend

Sarah is so helpful! Northwest Self Storage is awesome, definitely would recommend.

Thank you Sarah for all your help your amazing and a great place

Sarah was so sweet and answered all my questions. Place looked clean.

The customer service was very professional & knowledgeable

Sarah did an amazing job with assisting our needs in office today

Great service very helpful.

Easy to work with, good storage, easy access.

Staff has always been very kind. Locations are always clean

Sarah is awesome. I do auctions here often and she is always super sweet.

Fantastic customer service! Clean, dry units. Easy entry and access.

I have been on with this particular NWSS for over two years. Aside from the expected price increases over time, there has been no surprise fees or random steep price hikes. The staff has always been friendly and the facility is secure and very well kept. The only reason I am leaving is because I’m moving, and I’ll be going to another NWSS! There was a small issue closing out my account, but thanks to Sarah it was handled quickly and with care. She’s amazing, and so is Stacy. All of them are sweethearts!

Sarah was so helpful! The facility is clean and security is obvious so I feel safe

Very easy to access and clean. The people are friendly and reply reasonably quick. I recommend this storage facility.

Sarah is amazing!!! Total rock star!!

I needed a storage unit quickly and for a short time (3 months). Northwest Self Storage was there to help me out. You don't think it matters but the help they gave me was invaluable. And when I moved out yesterday, they made all the difference. Stacey came up to my movers and me with bottles of water — it was very hot out. Wow! That really made a difference. And Sarah came in on her day off to help so we could get our big moving van into a locked gate. It really means a lot when you deal with people such as these two, and not just a recorded message.

Get management and service provide Sarah.

Awesome service and even couldn't find and still got a better deal than I was given over the phone 1

Excellent customer service! Thank you!

Sarah is a very amazing person and fun to deal with. If I need a place to store my stuff I'm going to her.

Sarah gave amazing instructions on how to get to my storage and overall great customer service

Friendly, efficient

Everyone was so helpful and kind!!

so kind, attentive, and awesome!

Friendly staff, affordable prices. Sarah was very helpful.

I was pleased with the service I received. I had questions about getting a storage unit. I was not sure what size I needed. The woman (Sarah) that helped me was very professional. She answered all my questions and really made me understand what I needed. I was very pleased with her knowledge and understanding of how to help people who have never had a storage unit.

Sarah was amazing and the facility is very nice

Amazing customer service! Renting online was easy and I was able to get my questions answered quickly through email by a friendly staff person. Great price too, couldn't be more convenient. Will rent here again.

I called for some basic info about pricing and the usual questions one has when looking for storage. Sara answered the phone, was very professional friendly and helpful. I definitely will recommend this storage facility just based on their customer service skills.

Great manager and good prices

Yeah

We are auction buyers and wish we had the whole weekend to clear stuff out but they make us get out on Saturday. Other than that they're great people to work with.

good experience. needs longer auction cleanout hours but Sarah is helpful with all my questions. secure building

Been there several times and the folks that work there are great people. Never had a problem.

Clean safe and well staffed.

Polite friendly help and a good, fair monthly price.

Price is affordable compared to others, and the grounds are kept very clean, and security seems to be a top priority.

Sarah was so nice and helpful !!! The storage is well priced for these days and very clean for the area! Highly recommend them!

Friendly, efficient and went the extra mile.

They are incredibly friendly and storage has never been easier!

Quick and easy to get a storage unit. Thank you!

There people running northwest storage on hwy 99 are just awesome! Why on-site, but outside the gate my radiator blew up. With only 15 mins of time before 10"'O clock closing. Sarah and her man come running out to help. They offered assistance and sprayed their garden hose making sure not to crack my block. I asked if it was ok to leave my truck for the night, and promised to return the next day. They allowed me to work on my truck for 2 days, due e to having to wait for a part to come in. But they were very helpful, understanding, and hospitable. Going as far as to give my buddy a bottle of water to parch his thirst on that hot day. I don't think a lot of business would be as understanding as they were. Thank you very much Sarah and her man from Jamie C.

Secure and has onsite attendants. Accessible most of the day. There are plenty worse places for sure.

Exceptional service! There customer service is amazing. she went above and beyond to work with me. She took the time to listen to my story and made me feel heard during a very difficult time for me. Definitely recommend usinf this storage unit.

Great service, friendly, easy doing business with her. She seems like a great employee and has everything under control and by the book. Hope to do business with her again.

I usually do not do reviews however northwest storage deserves this one . Over all great self storage experience. Having used storage over the years I have had some bad , strange and even scary experiences. I was welcomed by Sarah right away and even offered a water . The facility was secure and the other unit renters were pleasant as well . I will be using this storage facility and recommend to friends also. Thanks a bunch You rock

I’ve been a customer for almost a year and haven’t had a single issue here. Online auto payments are easy and straightforward, and NW Storage is always prompt and clear with any necessary notifications. There have been two rent increases but overall I’m only paying about $30 more than when I first got my unit, which feels fair. Each time I’ve been notified well in advance via email and snail mail. Sarah at the front desk has been nothing but kind and helpful. Great hours, easy access, and any materials you might need are available at the front desk. Definitely would recommend!

Friendly and Efficient !

Customer service from Sarah is top notch at this storage location. I really appreciate the personalized help.

Sarah was very helpful and I always feel welcomed and helped. Definitely would recommend others to use this location. The lot is always kept clean and nice.

Takes great care of people

Friendliest, most affordable, and very secure…this is my second time using them and if I need a third time this is the only place I would go! Also, the property manager Sarah is awesome!!!

Professional and communicative!

Brenn did a great job helping me out with getting my bill paid for.

Brenn has awesome customer service!!

Brenn. Great customer service!

The lady at the front desk was super nice really easy to check in smooth and even applied at my discount.

Sarah is very kind and knowledgeable, and these units are well protected and safe, and very reasonably priced!

Great spot, and Sarah in the office was a huge help!!

They are quick to respond to you,and they will find any way to help you fix your problem

Sarah was very helpful and made sure to communicate with me however she could. It was an easy trip in and out!

Sarah waved her magic wand (figuratively, of course) and transformed my chaotic mess into a masterpiece of organization. If Martha Stewart had a sidekick, it would be Sarah. The staff? Friendly as a pack of puppies at a dog park! Sarah guided me through the rental process with the grace of a seasoned tour guide, and her patience was akin to that of a saint – even when I couldn’t decide whether to store my snowboard or my surfboard (spoiler alert: I chose both). So, if you’re in need of a storage solution that’s as dependable as your favorite pair of socks (you know, the ones without holes), look no further than Northwest Self Storage. Because let’s face it, sometimes you just need a little extra space to hoard… I mean, cherish your belongings!

Sarah at the front desk is super friendly and helpful. Great service I am a return customer !

As a potential tenant, Sarah was absolutely fabulous with answering all my questions. The property was clean and kept in excellent condition. If I could I would give 1000 stars. Go Sarah!! You rock!

Sarah is awesome and very helpful. We love using this storage facility.

We have stored our belongings here for 3 years and never had any issues. Sara is great and so helpful!! Super accommodating!

Very friendly, accommodating and affordable

Very nice, was helpful and gave water when we moved our stuff.

Very helpful, great customer service. Easy access to the units.

I went through a horrible break up and needed a place to temporarily keep my things until I could figure it out and NW Self Storage got me setup right away, no questions asked. The price was totally fair for the unit size too.

Excellent customer service. Responsive staff. No long hold times in the phone. Rates went up pretty steadily until it got too much for me, but that’s probably true of every self storage these days.

Sarah is so awesome. I have been here for years and have had the best service since she has been here. I would have lost everything without her fighting for me. Her customer service skills are the best I have ever experienced in my 13 years of service here at Northwest Self Storage.

Super helpful and friendly!

I have to say I'm very impressed with the professionalism and pleasantries Northwest storage and their staff have shown. They went as far as to give me a welcome call and make me feel very comfortable and confident in storing my stuff with them. Also the deals I found on thier website were the best I have found after several hours of searching and comparing. I would highly recommend giving them a call if you're looking to find a storage facility.

Melanie was beyond helpful. She was so kind and patient while helping me to find the right storage unit, what a lovely experience!

Wonderful office people.

I am extremely grateful to Sara, and the staff at NW self storage for their help and kindness in dealing with my storage unit. These are the kind of people I hope for but rarely find today dealing with businesses around Eugene. They have the old school Eugene community vibe that seems to be becoming endangered as Eugene grows from a big town to a small city! Thanks to them I was able to retain my belongings and benefit from their patience and support. The facilities are easy to access and clean. I would recommend them highly and add that after my dehumanizing experience with Jurassic storage, Sara and her staff were a lovely breath of fresh air!:-)

Great place. Friendly.

Sarah was very helpful and provided great customer service!

Great customer service. Such an easy process!

Great rental unit easy to access and secure. Friendly employees!

Sarah is great! I take that back. Sarah is really, really great! She's not only very professional but also personable and good humored and willing to help. She deserves a promotion and raise!

Very friendly, straight to the point of all fees and provides great customer service.

This place is clean and the units are nice. The staff is friendly and kind. I'm glad we decided to rent a space at this location.

Sara is very friendly, polite and kind :) Ty again Sara for your help

Awesome place with excellent customer service. A++++

Sarah was awesome!!!

Great storage!

Sarah is wonderful! Keeps my stuff safe! Susan

Friendly service

NSS is well maintained, well lit, and very secure. The staff, especially Sarah, is very attentive to any concerns or needs from the renters. The location is a great benefit to us, with easy access and great hours.

Easy to rent, Sarah is super kind and helpful!

Sarah was very helpful and professional when I inquired about pricing for a storage unit. The office was clean and tidy when I stopped by. Storage units are behind a locked gate with onsite staff.

Sarah is awesome great customer service

Sara is great. Very helpful & attentive when we signed up for storage space this week. Thank you.

Sarah is awesome 😎 I have moved units several times and probably will keep doing so. They make it easy and are kind! I appreciate being here 😊

Never had customer service like Sara gives it too me. She's the best!

Sarah is amazing

Very friendly and professional service, and a clean and secure environment.

Excellent customer service. Sarah was super helpful, made sure I had everything needed and knew how to get where I was going. Would definitely return and recommend!

Nice place, clean, good customer service, and Sarah was great to work with!

Had a unit here for 6 months and was the best experiance ive had with a storage facility, Sarah was expeacally helpful and made move in and move out seamless and flawless, she was very helpful and has had nothing but amazing customer service skills and a great attitude, if i come back to rent a unit from this location again, i would/will ask for her specifically again, thank you Ms. Sarah for a awesome experiance and the feeling of having my things stored safly!

Great facility and amazing staff. The Manager is super friendly, personable and helpful!

Sarah goes above and beyond. I loved working with her on my storage unit. The only regret I have is, I moved into a bigger place and don't need the storage unit anymore. She is helpful, kind, and an absolute pleasure to work with!!! I will be recommending to all my friends

The area was clean and organized, the office is neat, and staff is friendly.

Sarah, the office person, is very friendly and helpful. The site is clean and easy to maneuver around.

I've been here for many years. Sarah has been so amazing. Clean facility, helpful, amazingly helpful. I only stay for her. The prices have gotten ridiculous here. But customer service is by far superb to others.

Sarah is an absolute delight to work with!

Friendly service!

Brennan was helpful when needed

Brenn has been super helpful and kind couldn’t have had a better experience! Look forward to more interactions with her!! Great hire!

Brenn, is very nice

Brenn was most helpful

Sarah helped us on Wednesday morning. She was polite and friendly and helpful and kind. 💯 A+ Thank you Sarah - you are AWESOME 😎

You guys were amazing to work with. I met a man who was in crisis from his RV w

It is always a pleasure to deal with Sarah! She has amazing customer service skills, is always kind and is super knowledgeable about the units. She makes every visit great!

Been storing stuff here for a while now and I've been extremely satisfied with the service. Sarah, the person here, is always so nice and friendly with me, always willing to help when I need.

Was recently helping a friend move some things into a storage unit and while we were there had to pay rent so we went in and was greeted by Sarah in a very professional manner . I noticed that everything was very clean and organized. I recommend this facility to all of my friends in Eugene often .

Sara the manager has always treated my wife and I with the utmost respect. I would recommend this storage company to anyone. The storage is the one at 1601 State highway 99n in Eugene Oregon. If you have issues with anything storage related, you just need to talk to her.

Had lots of questions and Sarah was so sweet and answered all of them. Would definitely recommend.

Went to rent a storage unit right before closing and brenn was super helpful and kind

Easy interface. Excellent in person customer service. Great options. Thank you so much!

This is the second time i have been to this site and Sarah has been amazing both times!

We have rented units several times from here, never any mice, rats or moisture!! The manager(Sarah) is amazing and will work with you when you need. We have also won auctions from here and they still treat us with respect and kindness. The place is extremely clean.

Had a great experience with Sarah. Always attentive and keeps a clean property!

I was very impressed by the cleanliness of the site and with the office staff. They were very helpful and answered all my questions.

I've been debating whether to move to Oregon. I've called around to a few storage facilities looking for information, pricing and additional information about the area. When I call this facility the person who I spoke with, her name was Melanie answered all my questions, gave me some good suggestions was so knowledgeable and a pleasure to talk with. She impressed me so much I had to write a review. I would definitely use this facility if/when I decide to move.

They are best friendly person 💜

Sarah is such a helpful person. She is kind and patient. Answered my questions with a smile in her voice. Seems very knowledgeable about storage sizes and what will fit. I look forward to renting with her when it's time to move. Thank you Sarah for making a stressful time easier.

Excelente services muy confiable

Wonderful staff and facilities for storing your precious cargo! Highly recommended for all your storage needs. Bravo

Been using NW storage for years. They are always kind and accommodating. Sarah, the property manager is my favorite face to see when I roll up. She's always very helpful, and happy. Thanks Sarah!!

Stopped by storage today to grab a few things. I was greeted by Sarah who checked on my satisfaction with my unit, made helpful suggestions and even brought my friend and I ice cold water bottles. I've been a long time customer and have always enjoyed my interactions with her and feel she goes above and beyond in her customer service! Thank you Sarah!!!

Thank Brenn for all your help! You are such an amazing person!

Fab

Brenn was fun to chat with and gave great service. GO BRENN!

Brenn was very very nice and helpful

Brenn was absolutely amazing!

Looking to move and had questions regarding storage as I knew I won't be able to take everything with me. Sarah was super helpful and answered all my questions and assured me that my things would be safe when I'm ready to move.

Just moved been looking for a place to do storage Sarah Helped me look at prices and was very helpful navigating my need vs price. Thanks again.

Sarah rocks, very helpful!

I recently had the pleasure of using Northwest Self Storage for my needs, and I could not be happier with the experience! From start to finish the service was phenomenal. The first thing that struck me when I arrived, was how clean and well-maintained the facility is. It’s evident that the staff takes pride in keeping the premise in top-notch condition. Everything still looks new and security measures are clearly one of the top priorities. The staff are some of the friendliest and most helpful people I’ve encountered. They answered all my questions, provided assistance with selecting the right storage unit size, and made the entire process effortless. The customer service is truly outstanding. Whether you need a small unit for a few items or a large space for furniture and appliances, this is definitely the place to be! I WILL be coming back!

Sarah was very friendly and helpful, letting me check out the unit beforehand, as well as answering all the questions I had before finishing my rental agreement.

Great manager and facility!

Easy, professional, safe.

Great attitude good service

Fantastic place and the staff is professional and courteous.

This is the 1st time using a Self Storage. Sarah was very helpful & always had a smile on her face no matter how many questions I had. I would highly recommend using them!!!

This is the place you want if you are seeking storage solutions! Modestly priced, well kept, and the customer service is a treat, especially if you happen to interact with Sarah. Her dedication to being helpful, knowledgeable, and kind went far beyond the average customer service employee effort. Can't recommend this place enough 10/10.

Melanie was super helpful with addressing all of my questions and saving me money!

Great prices great location

Nice and support me and my sister

Great location. Super helpful.

Excellent customer service. Jeff was super helpful and friendly. 🌟 🌟 🌟 🌟 🌟

Absolutely love Sarah. She’s always willing to help when I have questions. Great attitude friendly face in the office. Wouldn’t go anywhere else

I recently visited about getting a storage unit. The office person "Sarah" was so helpful and nice. She explained everything so clearly and easy to understand on rates, availability, and lease information. Out of all the storage facilities that I have used in the past I was impressed by the prices, professionalism, and the customer service. Definitely will be renting from this facility!

Super clean and friendly

Great experience!!!

super sweet and helpful!

Excellent customer service. Absolutely stunning!

Loved the environment. Super clean and easy to use. Help was available around the corner right away.

Sara was very efficient and pleasant to work with. I had a very good experience.

Great people, thanks for the water! ❤

Beautiful people, they even gave me a bottle of water.

Great customer service, was a great help to get me situated. Really good location for storage!

Sarah was really great and friendly. She took me out on to the lot to show me some really great available units and talked me through everything. She was very knowledgeable and didn't make me feel stupid for asking a lot of questions and having worries about my stuff being safe. Once I finish packing up I will definitely be renting a unit here.

Sarah was excellent, efficient, and very friendly. She showed me around in a very timely manner and offered merchandise and answered all my questions. Her personality was bubbly and out going. The facility was at the upmost cleanest facility I have seen in Eugene.

Smooth sailing with easy access and long hours. Sarah does a great job!

Staff is friendly and helpful, love the speed of the online reservation and payment system. It's a little spendy for the size of unit but truthfully location was far more important at the time.

Been coming for years and years due to the amazing front desks personal.

Nice location, easy to get in & out the security gate, it's an older place but really clean from what I have seen, my unit is in one of the indoor hallways, not climate controlled, but safe & dry...

Thanks Team (Sarah) for going above and beyond when I needed storage. You made sure that my units were close together which made my check out so much easier. You do such a great job of taking care of your customers. Many thanks for your help on my check out...with very high regards!

Excellent customer service 👏

I really thought my experience was very pleasant.. The staff including Sarah.. were very friendly.. Thanks for your helpfulness and Thanks for everything

I have rented a unit for a few years now. Sara, in the office is very friendly as is all the staff. Very convenient for me as it's minutes from where I live. Very clean grounds and units. Would highly recommend Northwest Storage first your storage needs.

Very professional

Working with Sarah has been a pleasure. She was extremely helpful and answered all my questions and concerns promptly and professionally. I received exceptional customer service on her behalf and is workers like her that make the company great. Thank you.

Very convenient, right on Hwy 99N. Friendly Staff! Would use again and recommend!

I personally heard the Sun Whisper to the Stars that there is indeed one who outshines them all...and exceedingly so; and again whats more can even be found abiding humbly at this very moment ; with welcoming eyes, comforting smile, and a heart of gold. Her name is Sarah. Of course you know Sarah is a name meaning "noblewoman and/or princess...and it is my opinion that the name suits her just fine. A noblewoman whom rules with a maternal type of caring, patience, and love. Thank you for being you Sarah. You are indeed a credit to NW Self-Storage. Sincerely, Demetrius Townsel

Great assistance over the phone and super easy online reservation process!

Of course there's a gated entry, there's very little people here on the property though. When I signed up it was a really easy process, all over the phone and then they gave me the gate info and I just went right in. Their hours are pretty cool. There's no two story storage so it's all in one level. They store RVs and cars too. And they even have a bathroom that's open all the time.

Affordable. Melanie is great! She goes above and beyond!

Very professional with a smile. Great 3 month deal

I am overall pleased with the customer service I received. The front desk woman was nice, professional and explained to me the contract and was thorough. Good place to rent a storage unit

Sarah here at highway 99 is very sweet really I had good experiences here at highway 99 and I would recommend other people here very nice and clean and safe place

The Manger is friendly pleasant atmosphere easy process nice size storage units could use a lite inside the indoor storage units so we can see what we're doing other then that it's a great place

The staff was always friendly when I interacted with them. Easy access and good prices.

Kedo akak my hidden stuff here that i dont want to share

I’m typically not one to write a review but I thought I would just quickly share that at NW self storage In Eugene my experience was fantastic I did everything online with the help of NW storage site manager. They offered me a discounted introductory rate and I’ve been very pleased with the overall experience.

These ladies are great. I used this storage facility for over 2 years and my experience was hassle free and stress free. They are clean and smoke free. I love that they change the hall codes every few months and I always felt safe. I will definitely use them again if I ever need a storage unit again

Very expensive i don’t know why nothing that special about them. Need to find a cheaper place.

Lynn, who works in the office was extremely patient with me when I had trouble returning the rental agreement. Also, their space rent is very reasonable.

Emma was so wonderful, friendly professional just a really nice person to work with. I’m very glad I found Northwest Self Storage. I would recommend using this company. Alysia

Sarah was very helpful and so friendly. The grounds were clean and secure. I would recommend Northwest Storage.

The friendly associates at the office where so nice, we were in a pinch and had to get a storage unit really quickly, they were understanding to our needs came up with solution that would work. Outstanding service!

I first used NW Self Storage in 2017. Not only is it in close distance to where I live, but the CONVIENCE matters to me. I simply enter a code to open the gate and go to my unit as many times as necessary in a day without interrupting the staff. Lynne Fisher assisted me with my rental and returned my call promptly when I had additional questions, she's the best! Excellent service and CLEAN units!☺

Very friendly very informative very helpful it was a great pleasent encounter and experience

Staff is always really nice. Been renting a storage unit there for a long time and never have had any problems. Bad part is rent seems to go up every year

I have been renting a unit for the last couple of years and have always had good service. I just switched units and Sarah was incredibly helpful and made the move easeful. I highly recommend this storage facility and Sarah is the best!

The people at Northwest Self Storage were fast to respond and very friendly. There online reservation was easy to use and understand. I had everything I needed to get a unit with them in only a few minutes. I would highly recommend.

Very friendly and helpful, with leaving for the Marines soon it was really helpful to be able to find a place that was affordable and accessible to store my stuff

The staff was great! Friendly, polite, helpful. The office and units were clean. Staff helped us figure out what size we needed. The facility has a great location. Close to home and easy to get in and out of.

I have been nothing but happy with the storage unit I rent here. I have had a lot longer then intended, about six years now. Lynn in the office has been amazing. Highly recommend this facility

Hard to navigate if you have a large truck, the entrance isn't the best either. Never had a problem with my unit, management, or security. Pretty good overall!

The best thing about this storage facility is the manager. She is very kind, helpful, and understanding. The place is well ran. I recommend it.

Customer service is friendly and good. My only problem is the raise in rent,it seems like it gets raised every 3 months. Still the unit is a good size and worth the rent price

Sarah, in my opinion, is one of the sweetest people I have met in the storage industry! I was there helping my neighbor move and downsize things in 3 diff storages and it was a very exhausting task. Sarah came to check on us several times and gave us bottled water 2 diff times during our 8 hour period of being there. She goes above and beyond in customer service and makes me feel like I’m family! I recommend storing your belongings at this location because of how much Sarah is willing to make you happy by trying to meet your needs within her ability of doing so. Trust me, you won’t be disappointed by her hospitality.

office personally are on top of everything that occurs in the storage areas, and keep an eye on any repairs that are needed. security is also 5 star quality

Affordable and good deals, very easy to call or email and work with. Tons of locations as well.

Office staff was information was great. They were very friendly. Made sure you understand all the rules. I like the place. It is very clean.

I called in to get a spoke spoke with Lynne she was aboustly awesome she offered to show us units we looked at and she sent us to the other facility as she did not have the availability

The Staff was amazing, Lynne and Sarah, helped us out in a pinch. Very professional and courteous.

Lynne was fabulous, help and nice.

Sarah has always been kind with each time I was able to talk to her. Definitely one of the best managers I’ve been able to get to know.

The staff is very helpful and courteous. They always have a kind word in any situation. They are my go to place for all my storage needs.

This is a storage unit for my work. Good location and very friendly staff. They have won me over after inheriting this location and not choosing it. They were great helping with any questions that I needed answers for.

My company has had a storage unit at this location for last 3 years. The staff is professional and accommodating and Sarah is particularly helpful. The location is clean, well maintained and secure. I would recommend this Northwest storage facility on 1601 Hwy 99 Eugene to anyone for their storage needs.

Excellent customer service I was able to get a storage unit quickly at a great cost.

Clean and friendly.

Was looking for a place store my rv . They did not have a spot but Lynn was very helpful in getting me the number to the stores and calling to see if they had availability

Close simple and quite the joy to do business with.

We had a great experience with this facility. The manager Sarah has always been cheerful & helpful. It's been a big boost to our peace of mind to have had a safe, clean storage facility with kind personnel available to us during this in-between time of our lives.

I absolutely love NW storage and the people that work there! I rent from the one on Highway 99, and so far they are some of the best people working there! Super helpful.

Very helpful staff and efficient service. Good experience. Easy and pleasant.

Lynne and Sarah are both extremely helpful. They worked with us when we had money issues and worked with us to get our stuff moved out so that we can save money. These 2 are awesome

Sara is an amazing, courteous and generous person. Can’t give her enough appreciation!

I was thinking about moving to Eugene. And when I called to find information out about the facilities Ms. She was so polite and helpful. If I end up moving I will definitely be using this facility!

Decent place to store your stuff. Somewhat reasonable prices. I love the Manager though, she's the best.

Linda helped us out. Got us in no hassle no drama. Staff were friendly and funny love this place BEST IN TOWN. 🙏🏽

Always friendly people working, the place is always clean. Super reasonable rates!

The staff here is fantabolous and so very helpful! So happy I happened upon this place for my storage needs. They have good prices, the units are clean and roomy! I highly recommend them for your storage needs!!! Lynne ROCKS!

I called in to get a quote Lynn was very helpful, nice clean looks safe

Great storage place all around. Sarah is awesome. Friendly, helpful, willing to do her best to work with customers to get the best unit for the best price. Thank you Sarah and Northwest Self Storage. Have already recommended you guys to others.

Been here several times with a friend. The staff has been very helpful to her and the place is tidy.

Nice facility. A little bit awkward getting to the keypad to enter through the gate. Definitely a challenge if someone is trying to leave. The staff were very polite and professional.

Great, friendly service...upfront, direct and concise and cost effective. Thank you! Paul

Having just recently relocated from Nevada I unexpectedly needed to fly out to help my sister with our father's illness rapidly declining. I was in need of a unit to store my belongings throughout my absence, and found Lynn to be very helpful in getting me exactly what I was looking for and she got me in and out quickly for reasonable cost. Thanks Lynn you're a blessing.

I was able to rent my storage completely online with no contact. The manager even helped me with a lock and put it inside my unit. She was very fast and efficient. I definitely would recommend these units.

Friendly staff, I've used this company many times.

Sarah was always amazing and so understanding when I was in a time crunch trying to get stuff loaded up due to their closing hours and my work schedule. she would give me a few extra minutes to finish what I was doing. Thank you Sarah for taking time from your family to help me out!! I appreciate it and will definitely come back if I need another unit and will refer anyone to you who has storage needs.

Sarah is fantastic. Always works with my needs.

Aways willing to work with my needs. Sarah is fantastic

Very friendly and caring staff

Sarah was awesome! So knowledgeable, friendly and helpful!

Sense moving my little Business to this Storage Facility I have to say that the Ladies in the office are so super awesome. They both are extra extremely helpful and friendly. The facility is very clean and of there is something wrong the Ladies here the situation and try finding a helpful solution. Over the last 3 to 4 months. Sarah is always mega helpful, especially with unit moves. I have switch units 3 times always going bigger, and Sarah has offered help every time. I absolutely can say this is the best self storage place i have encounter in almost 13 years. So keep up all the great work Northwest. Your doing an amazing Job. Thanks for everything

Talked to a nice gal named Sarah about a storage solution here, and i'm really glad i did. Her customer service was top tier and i'll definitely be sending business her way.

The new management is amazing. Facilities are clean. I have been there several years and will continue to stay.

The nice lady helped us with a storage unit at Northwest Self Storage and was pretty fast and efficient in getting us one. Nothing too fancy and yet that is what I was looking for. So, if you are like me and do not care about all the bells and whistles, then maybe this place is for you. But if you are looking for climate control, a security patrol, and lighting or a lot of locks and security measures.. this may not be for you. This business is the bare minimum for folks who are looking strickly for the bare minimum. For instance I keep the bare minimum of things in my particular storage unit. I asked the staff exactly what it is that I am looking for and got exactly what I had asked for. I said you got security cameras? Check. You got electronic gate access? Check. Any units with drive up access? Check Any month to month leases and any promotions, Check and Sold!! The location is pretty convenient for me as well. Looking forward to doing business!

No spiders HUGE plus.

Prices are descent alog with a friendly staff

There is an unpublished $20 fee they charge to start a rental. Other than hiding this fact until well into the (too much paperwork) start up process it is not bad.

Always great service!

Awesome customer service and the gate and office hours are awesome! Highly recommended!

Great staff, great price, secure storage. Sarah was a pleasure to work with and answered all of our questions. We were able to purchase boxes for our move here as well. Would recommend this place to anyone.

Decent price, secure, clean.

Super nice manager, was super clear about policies, great reliable place !

Very friendly staff. Great convenient location. Great prices! Highly recommend

Wonderful, friendly folks. Professional with great rates. Also the office smells good!

Sarah was lovely and very helpful

Manager is very helpful and professional. Unit is clean. Experience has been great.

Very nice and large facility, friendly staff and good rental rates. Just a great experience over all!

Sarah is so amazing!! Will always keep coming back! 💕

Very friendly, had a pleasant conversation while signing up and when I closed out. I truly couldn’t be happier with the experience I had while I stored my stuff here. Was always clean and secure. Thanks!

Clean facility and secure. The owners are very pleasant and helpful.

Quick and easy with fair pricing. Helped us with everything we needed no hassle.

Quick and easy! Great administration and fair prices! They look out for their customers.

Good storage prices

Betty was fast, on point, and great service.

The people who work there are very nice! Great rates and they don't let weird people loiter around, so it feels safe.

Not bad storage unit but it's a pain in the ass.

Betty and Steve are wonderful!!! Their corporate higher ups are not as wonderful!

Decent storage, when i first signed up it was pretty cheap, but 2 years later they've only raised the prices multiple times is getting too expensive to keep. I honestly don't know how much longer we'll have it, but other than the prices going up we've never had any other problems with their storage units. Would recommend for nice, secure storage for your stuff if you don't mind the price.

Clean, secure, helpful on-site staff. Only downside is two rate increases totaling just over 17% in one year.

Managers are very pleasant to deal with. Area is clean and safe. Fees are a little high, but I think they are probably comparable to many other storage units in the area.

Front office staff were very nice, and exceptionally helpful. The initial process took maybe 10-min due to paperwork but Im in and the space was clean and ready. I just had to sweep first (OCD) and I was good to go. Buy your own "circular" lock otherwise it'll be another $15 on top.