Anthony and Chris really took care of us here. They were always around to answer questions and we’re friendly and helpful.

Extremely, personable staff.. they made everything super simple and the price was right!! Definitely, would recommend this facility

I had a great experience renting my unit. I feel I got the best deal for my situation at that time. Very friendly and helpful! Thank you Northwest on Hawthorne.

Anthony was great helping get late fees resolved.

Stored with Northwest on two separate locations and have been happy with both experiences. Anthony is AWESOME! He helped me switch to a unit in a better location and I still got a free month.

Great facility with friendly service

I've rented from this place many times over 25 years and this is in my opinion the best manager so far. Polite, place is clean, attentive, definitely recommend renting here.

No frills would be an understatement, but the staff is amazing! It’s a decent place to pay too much money to store your garbage. I would leave the staff 5 stars but can’t give the overall situation that much respect

Awesome service excellent customer service ! Very helpful.

Great experience. Thanks Anthony !

Awesome Staff, clean units with no creepy crawlers.

I think this place is great the staff is super friendly. Recommend them to everyone.

Very professional and considerate. Great service. 10/10 Anthony and Chris were on point.

Very professional, very clean, very fair, also it was a breath of fresh air how Chris and Anthony were awesome with their delivery of the unit.

Yay

Very helpful an professional we will be recommending more people to this storage facility also very clean

Been here close to a year now and haven't had any bad luck or experiences. The manager and office folks are always very friendly and helpful.

Anthony was the man!! Dude has a real sense of humor and trust ! Well deserved review my guy!

Very friendly and affordable. Great customer service.

I'm guessing this place is decently priced for storage. The boss is trying to take care of the problem but there have been recent accidents due to people breaking in through the fence. When I talked with him last he is putting paneling to help the issue. Over all good place for storage and convenient being on 99 also

Very big place; very secure and safe.

Anthony George was so helpful! Assured me that my rental would be cancelled before the end of the month to avoid unnecessary charges and settled everything for me so quickly!

Amazing customer service and quick

Staff was amazing very kind heland helpful easy to talk to

Super nice and accommodating manager!

Great customer service!

Wonderful storage unit! Staff is very nice and accommodating towards your needs!

Anthony and the other attendants were extremely nice! Place was secure and had no issues. Would highly suggest!

Property manager was very helpful and polite. Rental/lease process was straightforward and simple. Highly recommend Northwest Self Storage.

Anthony was very helpful trying to resolve a complicated issue for me. He also helped my sister with this situation after our dad died. He's a good guy!

My recent experience was absolutely perfect! What sets Northwest Storage above others is that amazing staff at 3550 Hawthorne UNDERSTAND THEIR CUSTOMERS. They know that MOVING DAY can be stressful, emotional and draining. The staff was Respectful, Kind, Caring and Helpful. Northwest is a rare company with Real Customer Service (not some slogan) As a retired business executive, I would say that experience with Northwest Storage at 5500 Hawthorne is one of the best experiences in 55 years!

The company itself baits and switches the prices so they! But let me say their office manager Anthony sure knows how to make up for their slack! He is absolutely amazing and always has the most welcome smile and energy! He it’s so kind and down to earth and makes my visit enjoyable despite everything! He can easily make anyone’s day better and I appreciate his service and willingness to help everyone! Thanks Anthony! You rock! Until next time!!

Anthony was amazing! I came in to do a unit transfer and he was beyond helpful, friendly, and took the extra time to make sure we were taken care of.

Very nice. Thank you so much for letting us use the storage!

Easy to store, great service

Anthony was extremely nice and accommodating, when we needed our access code to perform some work. Thanks Anthony!

Anthony over on Hawthorne has the best customer service. I had hurd a story of a unit that was broken into. They have cameras now and to ensure I felt comfortable he found me a unit close to the office. I've been renting 3 months and have had no problems.

Anthony was absolutely amazing. He was the most helpful person. I would definitely recommend to anyone needing storage. Very kind man.

Me and my family just moved states which is very stressful. When I called to rent out one of their storage units, it was easy and the staff member was very helpful. Upon arrival a couple days later, needed to leave U-HAUL there for a short while and Anthony, the property manager, was very accommodating. They made this move from state to state a lot easier. I’d definitely use them again if I need to rent out a storage unit.

Got a kid going to OSU and now a kid going to UofO. NW Self Storage is taking care of them both. Got a wife that's surprised Anthony the manager worked/works at both places. Still glad i didn't have to get involved. ;) Thnak you

Awesome staff very friendly got a unit in auction got some cool stuff. A++++

The manager is exceptional—efficient, organized, and always helpful.

Anthony is a good friendly person. Held our reservation for us. True to their word.

Anthony and his co worker was so helpful in saving me money and getting me a big enough unit. They are very respectful and willing to go beyond what they are supposed to. Thank you

The owners are a hoot. Very funny helpful and a joy to talk to. Great with business and very understanding as well.

This is a friendly and helpful place to store your stuff not to mention very safe keeping

anthony was so awesome and kind, helped us first time renters feel super comfortable and showed us the ropes!

Great customer service. Very friendly. Very grateful for their company and their services.

Front desk was nice and friendly, process was smooth

Rates keep climbing! Those who pay rent are punished with increased fees to cover those red locked doors. Nothing special here

Northwest Self Storage was easy to find and the facility was clean and accessible. The manager, Anthony, was both friendly and knowledgeable, making the entire process of picking and renting my unit smooth and stress-free. We're having a great experience!

The manager Anthony was very helpful and understanding towards our situation, he is a huge improvement from the other people that were working here before.

Anthony helped me with a transfer of my units cuz I was in a really small one I needed more room was very helpful in getting that done and quick and easy... he even let me use his hotspot so I can make the payment very nice guy.

Thank u to Anthony who has been a big help.

Anthony the manager went out of his way to help with a issue I was having. Thank you

Great service, Brenn was super helpful!

Being new to Eugene, it was refreshing to have picked the right storage facility with friendly staff.

Anthony is the bomb. Straightforward and honest and very helpful in glad he was able to help me with everything I need 👍

Super great place to store. Great service and great prices. Professional, compassionate and provide wonderful insurance on their units! Highly recommend!

Wonderful help! Very friendly! Such a sweetheart! Cleaned out the unit for us and gave us a cart to borrow for moving to our new unit.

Property Manager Anthony made a repair to my storage unit in a timely manner. Thank you!

I walked in to learn about renting a storage unit And was greeted with warmth and friendliness from Christina and Anthony. due to the warm welcome I will definitely be renting a storage unit.

Great experience, B was very helpful.

Gone in today an place was under new management , Brenn was on it she had answers an was very aware of the job got me set and out of there in no time definitely recommend to others as there units are nice an affordable with a big variety of unit sizes an prices

I didn't know what to expect when I stepped into the office to gather info on renting a storage unit. I thought they might try to sell me something I didn't need or talk me into a bigger unit than was necessary. The manager, Anthony, finished up with another customer and welcomed me in. He went over the various sizes of storage units and described how much furniture and/or boxes you could fit into each unit. They had the perfect size storage unit for me and they also offered insurance. All for a very reasonable price! I'm very pleased with my storage unit, it holds a lot of stuff and I know everything in it is safe. If you're looking for a storage unit come talk to Anthony, he'll take good care of you!

very friendly, great spaces, and incredibly accommodating! we had to downgrade our unit, and they were incredibly nice and helpful ! the process was super easy :)

Anthony is great! Helped me get all set up with storage unit!

Alisha was incredible, very friendly, professional and accommodating. Anthony the property manager also has a cool hat. Good prices too.

Anthony was great and knew exactly what I wanted and needed to get. I would definitely recommend you work with him if you're looking for a storage unit.

Been here for a year and I am really happy with the staff thats been running the place Alisha,Brenn and Niko have always been so helpful. Give them a raise!!! They go above and beyond anything I've ever seen before.

Bren: very friendly and accommodating. Excellent unit prices.

brenn is such a nice and kind person she really goes the extra leap to make sure every concern is addressed !!! shes absolutely amazing with people skills!

Brenn the property Manager was very friendly and helped us out in getting our storage set up. She was very very friendly and helped us in getting the right storage unit we needed. You are very blessed to have her working with such dedication.

Brenn was very helpful on helping my family get a promotion and a storage unit easily and sufficiently. She was very helpful and nice.

I have had great experience here in the 6 years we have had a storage unit we have never had a problem!

The crew at nwselfstorage are awesome! Alisha and Christina were super nice and very helpful and had amazingly positive attitudes! The guy that worked there Anthony seemed useless tho! Hahaha j/k Anthony you were awesome aswell! Thanks to you all for taking great care of me I really appreciate it!

Northwest self storage has done an excellent job in updating their security and Brenn has been very kind and helpful with all my storage needs. Thank you and keep up the good work!

Bren has great customer service!

Brenn is doing a great job and we appreciate all the new policies put in place.thank you.

The ladies at the office were very helpful and understanding when I went in to pay my late bill. Both Brenn and Alisha were friendly and I left with a smile on my face instead of crying which I expected.

Friendly, helpful staff (hi Brenn), generous hours, new security cameras.

Brenn Alisha nice and help full by Matthew

Bren was super helpful, very nice, and extremely informative. It's going to be a pleasure to see her when I need office help! Thank you, Bren!!!

Easy setup and very nice staff. No chance to bring any large vehicle to the facility, logistically impossible. Had issues at my initial unloading, couldn't access without traversing a maze of a unit. Also got sold a specialized lock which was not special in any way, my bad for not bringing my own lock. Unit did not feel secure.

Awesome experience, nice dry storage, clean unit. The manager Chris is professional and on top of it. Brenn was helpful and courteous in answering my questions. Thanks 3150 Hawthorne nwselfstorage!

I've rented storage here since March of 2022 and consider NWSS @ Hawthorne to the best storage facility I've come across. The location is excellent, the cost is always reasonable, and the employees are great. They are customer service professionals through and through. Alicia in the office is always happy, smiling, and laughing; just the kind of person one likes to deal with. Brenn, the Assistant Property Manager is highly competent, always busy doing something, from renting lots of units to painstakingly sweeping up the trash that people don't pickup. This is a first-rate outfit.

Absolutely great service and fair prices. It was great to be met with smiling faces and friendly staff. Thank you Brenn for your help.

Brenn and Alisha have been doing great and getting this placed cleaned up nicely! Great job ladies

Brenn did amazing and definitely deserves a donut!

Alisha & Brenn were extremely helpful during closed storage hours as to why I was not able to get into my storage, thankfully she got it resolved quickly. She was very nice and willing i appreciate brenn and alisha very much! 5 stars doesn’t do it Justice!

alisha was literally so damn nice and helpful i’ve never had someone help me out so much and make it a personalized experience. she deserves the whole damn world and plus more if i wasent gay let me tell you.

Great customer service, Brenn was very friendly and helpful. Good place for storage units at a low price.

Brennshe is very helpful, nice lovely

Brenn

Fast and easy

This is a great place to rent a storage unit. They are very friendly and helpful. They go out of their way to talk to you and make sure you don’t need anything, and are having a good day! They are very great people..

I got frustrated with the call center going around my questions so I drove to the office and ended up renting a unit on the spot as the people in the office were so friendly and cheery. They explained everything crystal clear. Talked me through the points of the contract and made sure I was able to get into my unit. Just wonderful customer service. Thrilled I went with them.

Brenn gave great service!

Secure facilities. Prompt service. Good customer service.

After a long day of dealing with car problems, I couldn’t have been more pleased with the service at northwest self storage. They were just kind as they were quick in helping me with exactly what I need. No. 1 storage facility in Eugene!

Brenn and Alisha they are very helpfull

The young lady at the desk was incredibly helpful and personable. I appreciate he assistance and will be using Northwest Self Storage for all of my future storage needs. Also, she definitely deserves donuts.

Great people, Alisha and Brenn were super helpful, Communicative and knowledgeable.

Managers here are great!

Brenn made checking out from our unit of eight years a breeze. We’ve never once worried about the safety of our precious items stored in her facility during that time. Great security and nice folks. You can’t go wrong with Northwest Storage.

great service and nice facilities.

Brenn she was awesome

Brenn great attitude, thumbs up

Very nice place. Employees are very helpful. Very kind and professional. Thank you so much

Great professionalism, attitude, cleanliness, and flexibility. Thank you Chris, keep up that friendly upbeat demeanor!

Clean and professional. Easy to work with after winning units at auction.

I have a unit at the Hawthorne Northwest self storage and my manager is Chris R. He is just the most amazing and helpful human being every every time I call they pick any time I am there and have a question it gets answered the rent is a little high but well worth it with the customer service

Brenn was wonderful with great service. Very Rad

Really appreciated how friend Chris and Alsha were!

Yes, Chris and I get along real good and he gives very good service. Very excellent service. I would recommend friends and family to use this facility.

I had a question, (Dumb questions 😁) Chris was working, and was very sweet and patient with me! Thank you Chris for everything. You have great employees! Thanks again, Kirsten G. Sturman

Excellent experience with Chris and Alisha! Always so helpful in the office and even helped me when I had motorcycle issues Thank you so much NorthWest Team

Love that the gate is open 6am-10pm I'm always able to go and do what I need. I love the fact that my unit is climate controlled. Chris is amazing and always super friendly. Id definitely tell others about this economical storage and send business their way!

Alysha was awesome and made our experience so smooth and just perfect. I definitely recommend this place for many reasons- but most of all bc of her

Chris was amazing and very helpful! Made process easy and instructions very clear. Very helpful and professional. Wonderful experience

The people at Northwest Self Storage are very helpful and understanding if you are late with your payments.

Amazing customer service from Alisha extremely helpful

Great experience renting with Northwest Storage! Chris was super helpful and nice!

Alisha Vogel is the main reason I love Northwest Self Storage. Her customer service is unmatched. She always answers my questions with enthusiasm and is extremely helpful and friendly! We love Alisha! Keep up the great work and give this young woman a raise!!!!

This is the best storage facility in Oregon thanks to the manager Chris! He went out of his way to help me and make sure that I knew how to access everything at the facility. Great personal touch!

Renting a storage space for the first time for my college daughter, I had some questions and concerns, but Chris and his staff were more than accomodating and very informative with the process which made this experience quiet pleasant and painless. Their customer service is unbeatable! Thank you Chris!!

Chris was a great help with the pay portal and getting things set up and on track

Great service, friendly staff, good hours all and all you can't find a better one in town that even comes close to the guys at North West Self Storage. I highly recommend you give them a call first if you are going to rent storage space, just ask for Chris.

Very helpful and Chris has been super great with communication with us!

Chris the manager is amazing! He is very friendly and always goes above and beyond. He works hard to resolve any issues quickly. If you have storage needs this is the place to go

Great experience, I arrived during the lunch hour and was still greeted by Chris, the manager, on his way out. He was super friendly and funny, making the whole experience a joy. Watching him gracefully navigate some other very rude and entitled customers (literally parked in the middle of the entrance just beyond the gate so no one could get through after barging into the office where this Saint of patience helping another person and demanded prirority service for a non problem) the place was clean and seemed well secured. Overall, it was a pleasant and amusing experience. The manager, Chris, turned my day around with his positive attitude in the face of adult children.

The management is amazing. Helpful, patient, knowledgeable, and professional. The facility and units are clean and well lit. Will absolutely recommend and return should I need the services again!

chris helped me and my roommates get set up with our storage unit! color coded our info cards and suggested materials we could buy to help with storage for really good prices

Chris was very helpful and made it easy to get my unit!

We arrived to our unseen RV storage facility space for our travel trailer on Sunday and it started out a bit rocky. We sent an email and let them know our situation and let them know we would be back today to discuss it. When we arrived, Chris Rossi, Property Manager was there to assist us and problem solve to our satisfaction. He was professional and apologized for the rocky start and assured us that he is there to help by giving me a way to contact him directly. We sincerely appreciate his customer service. Thank you Chris, Stacey Jordan & Randy Wood.

Chris r is the property manager, he is always in a great mood and always so kind and helpful! He is my favorite employee at this location and is the reason I chose to stay with NW storage as opposed to re locating to a different company.

I have been using Northwest Self Storage for approximately 7 months or so and have 0 complaints. Not only did they have after hrs customer support who got me a unit after normal business hrs but the price for my size of unit was the best deal around. The grounds are clean and staff is attentive and friendly. Especially Chris R I believe is his name. The property manager. Very kind and patient and willing to work with you as much as possible. I have and will continue to refer them to anyone looking for somewhere safe to store there belongings. Thanks Chris and all other staff at Northwest Self Storage you guys are great.

Jeff was great he got me the unit I needed!

Absolute pleasure to deal with Chris. He’s professional, very helpful, and kind. Thank you very much!

I got a ridiculously good deal using the internet discounts so I was already super happy. Plus my rate is affordable. Lastly, the site manager Chris, is very helpful and kind. Thank you Chris and thank you NW storage!

Amazing visuals

Wow! I am renting a 12' x 26' (which by the way has about a 12 ft ceiling!) and am delighted with the cleanliness, the good maintenance of the unit (no stains, holes, etc.), the awesome access hours (6:00 a.m. to 10:00 p.m. 7 days a week), and last but not least the fact that the manager, Chris, is delightful to deal with. Couldn't ask for more!

Chris R. at Northwest Self Storage is such a kind and easy person to work with. It's rare these days to find such amazing customer service. I highly recommend.

Awesome place to rent safe and good Staff

Large grounds. Stores RVs, cars.... too. Staff is great.

Convenient location

They listened well to my friends complaints and helped her the best they could

Great service, greatly appreciated Chris's help!

I love management and I've had no problems.

Way to expensive!!

Awesome staff. Fast efficient and very friendly

Chris and the crew at Northwest Self Storage are fantastic. Due to our new jobs we were unable to get back to keep our rent payments on time. Thanks to Chris and the crew I was able to still make my late payment and get to my stuff. Aside from that they are professional and I absolutely never worried about my belonging being safe. Thank you Chris. I will highly recommend you to anyone I know who needs a safe place to store their treasures.

Quick and easy, although I’m assuming the price was kind of steep due to supply and demand, such is capitalism. If I was ever in need again I would definitely consider using their service again. C. Stevens Shout out Chris R.

Staff is helpful and Courteous.

Super easy to rent from here. The staff is kind and helpful. Chris at the front desk is awesome!

Easy to work with!!

Been renting here for years, never any trouble. Units are weatherproof, easily accessible, and secured behind a key coded gate and fence.

Meets all my needs.

Easy to reserve a storage unit, review/sign the contract and pay online. Great follow up from the management.

I haven’t been there yet, as I just rented a storage unit two days ago. But the person who took me through the rental process was courteous and professional.

It's ok. Kinda tight maneuvering around with vehicles. My unit was super clean, doesn't a little hall. I think ALL there units are on ground level too. They have huge garages, and little storage too. They store rvs and cars. Old looking place but clean.

The prices are awesome and I got the first month free on the unit I got. I couldn't be happier to have my garage space back to work on my vehicles.

Pleased with our service and our space after moving. Great place. Great people.

Affordable and clean.

I chose this location because it was conveniently located. Left because they raised their rates and it was not cost effective to continue to pay that amount for such a small unit. The unit was clean- a little difficult to maneuver a truck to load/unload stuff and the woman behind the desk always seamed as if she wished she could be anywhere but there. But they provide what they state so 4 stars it is

All thought I didn't get a storage from them . They where a big help . Thank you for your time

I needed a small storage space for a few months at most, went online to find my local Northwest Self Storage business close by. My income is small and fixed as a senior so I was bargain conscious. As I spoke with the agent I was told that their sister office had a unit several dollars less than the price she had quoted me earlier. I rented that unit, am very satisfied with both the courteous way I was treated and with the clean secure cubicle they assigned to me.

Quick and painless registration and easy terms. And the staff were friendly and courteous and even made the door to my unit easier to open!

So easy! Was able to book it online, then got a call from Austin and were able to take our things to the storage unit on Sunday. They even had a lock we could purchase.

Online reservation process was very easy to navigate and immediately responsive. Information was clear and consistent. I had one question, called the online number and the staff was wonderfully helpful!

This place is ok i suppose. The sliding doors on the larger units are a strange design and hard to drag open.. but u know what really drives me nuts? whats with the speed bumps at the entrance? If you've ever driven a uhaul or pulled a trailer full of somewhat delicate belongings that may or may not be secured or cusioned all that well due to limited funds/time/help/brains/etc.. then you know EXACTLY how stressful and frustrating and risky going over speed bumps are.. not to mention if someone really wanted to somehow race through the confined space that is the entrance to this place, those speed bumps won't do nearly as much to slow them down as the immediate hard left on the inside or the fence line on the outside. However I'll bet those bumps are the single reason for countless broken keepsakes and glass entertainment center doors. Speed bumps at a storage unit.. who does that? Apparently they do.

Very helpful and easy, quick transaction. I was in and out in less than 20 mins.

Its ok

Looks good 👍

I have storage units at 2 locations in Eugene and the people there are super nice, helpful and a delight to work with!

Nice n quiet also convinient

Accessible for large tractor trucks to unload your items.

Some pretty awesome ppl and customer service

I have rented space at this location twice in the last two years. Both times the staff has been very helpful with choosing the correct size of unit as well as efficient with setting up paperwork and billing. My most recent experience was with Nathaniel - he was easy to work with around logistics issues as my kids are not returning to UO. I would 100% recommend this team and location. It is easy to get in and out of and is near the airport.

Customer service great. So grateful to get a nice storage area. Appears very secure.

Cheap storage

Nice place.

We needed an immediate place to safely store a vehicle and these folks helped it happen smoothly.

Great prices

Good sized storage and unlike other storage places around town the management seems to leave you alone and not follow you around harrSsing you. It's got decent hours as you can access your unit till 9pm not sure what time it opens but before I usually get up if bet.

Rented off and here since 2002 and has always been my first choice to others.

Great im in and out

Secure, clean, no problems

Great place for storing your belongings.

Good spot they keep your stuff safe

Nice staff, clean place.

Friendly, not had any issues.

A little pricey for spaces without lights or weather proofing. But a well kept facility with great managers. Overseers keep a good watch on the property and are easy to work with. Good, extended hours. And many sizes of storage spaces to choose from.

Thank you

Excellent customer service!

Friendly and helpful staff Great storage units with good prices

Wonderful experience...Owners were so helpful and kind. Recommended to everyone.

Always friendly and accommodating! Love their attitude and their enthusiasm when helping occupants! Definitely would recommend to anyone needing storage in town! Plus, they have good rates to match their quality facility!

I called the number and ended up with customer service. They found the exact type unit that I needed... and it was the last one available. I prepaid and then went in person to the storage facility. Even though it was very busy, manager at the facility was able to help me. It was very quick I just signed papers and a receipt. I was in and out in about 15 minutes. It was a great experience.

Ron and Roxxi went above and beyond with Excellent customer service. My first time moving my daughter from an NCU dorm to storage and I was quite frazzled after the hustle from NorCal. They stayed open OVER AN HOUR AFTER CLOSING just for me. I cant thank them enough for their kindness, sacrifice and helpfulness. I am so grateful for them. Plus the prices cant be beat. I'd give 10 stars!! Thank you R & R!!!

Pretty simple and beats valley river storage that makes you pay to move out.

Keep my stuff safe

Ron and his staff are the most friendly and fantastic people that I have meet in a long time. I have dealt with moving and storage complanies several times over the years and these guys are by far the best. We paid for a year in advance, got our stuff out early and received our refund within four days! There isn’t enough good things that I can say without rambling on! Thank you Ron for everything and for taking great care of our valuables!

Owners are incredibly nice & our things (3bed,3bath house in storage) were all in good shape and no spiders, mice, etc. I realize that the area can be somewhat of a turn off, but trust me - this is the only place we'll ever use for storage again!

Friendly Staff, Open late

Pack it in, pack it out.

Eonomical small storages found here. However one cant opt out $10 extra monthly insurance..

Ive been storing here for a while and have forgotten to pay on the 1st a few times and they have never charged me extra. Recommend them.

Owners are super friendly and helpful. Also, I know its the nature of the business at times, but didn't like the group of "vultures" standing around waiting to bid on past due units. Possibly host these when place isn't open to customers?

I appreciate that these people are so helpful.

Melanie and Northwest Self Storage are angels! I was in a bit of a bind, needing to move my belongings into storage without notice, and got a referral for storage from my dear sister. I had a pleasant conversation with Melanie on the phone, and she quoted me competitively and offered me a move-in promotion to boot! I was greeted with a warm smile and a can-do attitude from Melanie, the Manager, and she helped to secure me a unit, same day, and made the entire process quite pleasant! Moving is generally stressful, and the clean, professional, and secure location helped put my mind at ease while Melanie expedited a quick, clear contract, explained the details to me clearly, concisely, and professionally. The whole process (including unloading) took less than 3 hours. I highly recommend these kind folks for anything you need to store!

Very nice people great storage