It's very good!

The level of customer service and follow up with concerns is stellar!!!!

Very friendly nice

Haleigh and Sherry went above and beyond when helping me get my storage set up thank you ladies you are the best

Very friendly efficient outgoing and explained everything in detail showed where the storage unit was ours, etc.

Always professional and Always helpful!

I would highly recommend renting with Northwest storage units. They have many different locations around town that are all well maintained. We are currently using the West 11th one and our manager Sherry has made the whole process a good experience. The grounds and property look nice and neat. Lots of video surveillance and Sherry is constantly walking the property so you know you're in good hands. We are always treated like humans and not just payments. She has been very good about working with us on any issues as long as you communicate with her. I will definitely be renting from Northwest Storage again if I ever need to. -Steven Maness November 2024

wonderful ladys helped me out incredibly 10/10 service

Sherry was very professional and extremely helpful

Nice clean facility. Sherrie is a great property manager. Work with me to make everything simple and pain-free.

Fast and friendly thank you!

Fantastic staff, very friendly to work with.

Sherry was very helpful in finding the storage space my husband and I needed! It’s a great location and easy access to the storage unit. Highly recommended 👍🏻

Sherry is wonderful person very helpful, made everything super easy for us and I rented 2 storage units from her just because of her kindness and friendliness. Recommend this place to everyone

Great location and the manager, Sherry was very helpful.

My unit was having issues and Sherry was so kind to help me out on a time crunch

Sherry was very respectful and very helpful and I got a storage that I need in just a few minutes.

Sherry is very professional. She covers all you need to know to make it an enjoyable experience to rent from them. The whole location is kept very clean. Just moving in, but so far so good.

We had a great experience renting a storage space for my son between his freshman and sophomore year at UO. We rented a 4’x8’ space and there was plenty of room to store all of his items from his dorm room. It was convenient, close to the campus, and the communication was excellent. I’d strongly recommend this storage facility.

very easy to rent and move out. clean units and convenient location. Sherry is very helpful

This place is affordable and I feel confident and safe with my things being there . I would recommend this place.

Solid customer service. It’s a bit confusing given that there are two locations very close by. Was sent back and fourth a few times upon load in but load out went very smooth.

Everything was smooth and easy from beginning to end. They were very good with communications the entire term. Instructions were very clear at the beginning of the rental.

I needed a small storage unit quickly for my student who attends a university in OR. This place was so easy to work with, clean, and never had a problem with our belongings being secure.

Sherry has been extremely helpful getting me through the sign up process.

The on site manager was extremely helpful and leanent. I had some personal issues and got behind. But she was able to get me a one time exception and catch up. For that I'm grateful and appreciative.

Sherry waived my late fee, & was very helpful! Thank you!

Staff is always so nice and helpful. Never any issues with my sore mold at the storage unit.

easy to access, quick customer service - all in all would rent again!

I had a good experience at Northwest storage with Sherry. She was very helpful and very nice and sweet.

Good overall experience...polite , helpful and the facility was clean. Observed manager several times out and about cleaning up and checking the facility . Courteous and helpful . Needs a restroom for clients...

Low fuss, reasonable prices. Happy so far.

The lady was very help and polite and friendly and made sure I was taking care of…

Property Manager was prompt, friendly, and accommodating.

Easy to get access to a unit did it all online. Property is gated code in code out. Not sure how much security there is but so far so good

I want to say how much it's a pleasure talking with Sherry. She's so wonderful and always explains everything to me every time we talk. She puts my mind at ease.

Sherry answered all my questions and at the same time she was training a new person and her name was stacey I think and she was very welcoming as well

Sherry was amazing. Great Customer service! I would recommend using them!

Bren was super helpful. Gave me all the info i could ever need make sure i was taken care of. Top notch employee!

Great place to have a stg unit. Sherry at front desk is exceptional!

Great price, location and especially the people! Everyone has been very helpful and friendly. This is our second time using this facility. Would highly recommend.

Always clean an Always friendly

I absolutely love this storage facility. They do routine security walks, the facility is nice and clean, and the personnel are incredibly kind! Bren walked by on their rounds and made sure I didn't need any help when I was pulling something out of my unit. It's a small thing, but it genuinely makes me feel cared for! Highly recommend this facility.

I’ve had my storage for a few years now and this was the first time I had any issues. I think the manager did great. It did take a while to resolve the issues and in my opinion it was more lack of communication within the company. I talked to multiple people mostly at the call center because of my work schedule and not being available during normal business hours so I was told information that was incorrect but when I was finally able to communicate with the manager and the area leader the misinformation was quickly cleared up. After all the different interactions I was clearly frustrated by the time she was talking to me and she was very professional and took care of the issues. I appreciate the effort that was given to accommodate my situation and the patience and understanding when I was upset.

Super clean, super easy, super friendly. Thank you.

Customer service was really good. They were very helpful in accommodations for my needs.

We rented space for our college student to store things between moves. The unit was large, reasonably priced and easy to access. When my daughter moved her stuff out, they noticed and contacted me to ask if we wanted to end our rental! This took one thing off my todo list.

I can't believe everyone will share My personal experience..... however better than expected! which is a good thing for a storage facility. Sherry is very helpful and understanding. Communication was available on multiple platforms and payments were as simple as sending a text message. My expectations for a storage facility have been vaulted tremendously.

Very helpful and delightful to interact with.

Brinn was a pro!!!

I've been renting my storage unit from them for over 5 years now. They are always very helpful and easy to work with when times get tough and you fall behind. They also provide excellent customer service and truly care about their patrons. All tho my rent has more then tripled since I first moved in. I'd say that is the only downfall that I have encountered I n the five years of being here.

Brenn was super fast and made my day.

I absolutely love this place. I have been a customer with Northwest self Storage since 2018. The managers are awesome and I would recommend this place to everyone. Can’t go wrong with these guys.

Sherry was very nice to work with.

Always greeted with a smile! Sherry is very professional and provides excellent customer service.

It was quick, easy, and first months free ( paid $41 to move in 8×10). It would be a lot more convenient if there was access to the unit 24 hrs. On site manager was friendly.

Great service

Sherry was wonderful to work with. Easy and fantastic experience. Very satisfied

The office staff is very nice and efficient. The security at facility is good. Hours very good...can get in before and after work.

Getting my storage unit from their website was easy and hassle free and the next day I moved in. The unit was clean and ready to go. It has been a few months now and I haven’t had any problems. The staff is friendly and seems helpful, so overall a thumbs up.

Super awesome place to rent a storage unit. Sherry is awesome!!

Very well managed facility and a friendly reminder, that we all know to do . Giving credit when credit is due. And being servants to each other. Giving all praise and glory to the people as intended, Frank

The lady that works in there is very kind and always helpful.

The manager made the rental process go seamless. She let me know how important it was for my safety to use my gate code even if the gate is open from a car in front of me. I felt well informed. I was forgetful and forgot I had two entrances to my unit. She called me the next morning to remind me of this. This helped me feel that these units are well taken care of and she cares about her renters items. I highly recommend this storage place!

Great friendly, helpful staff! Always goes the distance. Professional, polite, staff rock's

It's nice when a business has a real person when you call or e-mail. Good communication. Great service.

Great location for those who take public transportation. Also, seems as, as compared to another storage facility in a more expensive part to town, the price for storage well, $60 for 4’x10’. The BBQ place behind there has great customer service and a delicious menu.

Very professional facility. Sherry is incredibly kind and a pleasure to deal with. Thank you!

A great place to work with highly recommended to store ur stuff they been easy to work with

Brenn is awesome definitely recommend NW storage 👌

Had a good experience with my storage, unit was secure and never had any issues. Moving in and out was a very smooth process, thanks to brin for making it easy.

Brenn was very helpful... Got everything I needed

Sherry the manager is fantastic best service ever

Sherry could not have made the process any easier or more fun. The facility is exceptional!! Thanks Sherry!!!!

Worked with me and my situation.

Ty for the help sherry we escaped the Maui wild fires and a number of unexpected events have trickled in the past few months been a renter for a grip now and just needed help and sherry was there to assist ty very much

Dealing with Sherry made everything easy!! She was very helpful and gave me a few options to work with. Thank you!!

Good experience all around.

Brenn she was awesome very helpful to me

No problem with this place, staff was attentive and easy access to storage. However, their website is really hard to navigate, be aware of where you make the monthly payments and make sure it went through.

Yes, would recommend NW storage located at 3210 W 11th Eugene OR. There is onsite management during business hours and the facility is well kept. The grounds have monitoring capabilities and the entrance gate is conveniently open from 6:00 a.m. until 10:00 p.m., which makes it a generally safe and accessible location for your storage needs.

The manager here is very knowledgeable and helpful. Very clean environment with prompt service. Highly recommend this storage facility.

Helpful service.

Brenn was very friendly and has excellent customer service. She helped me very promptly and made me feel valued. I definitely recommend!

I've been renting several units for a number of years now. I was unable to raise the roll up door once because something of mine shifted inside making it difficult for me to open the door. I contacted the office and some how they were successful in being able to use their "magic" to raise the door.

We needed short term storage at the last minute. Northwest was very helpful and were able to accommodate our needs. Great office staff.

Wonderful service! Sherry was so kind and even helped me open the very difficult packaging of lock I brought in! She deserves 10 stars!!!

Manager is very friendly and helpful. Definitely one of the better experiences I've had with self storage facility's. I would highly recommend using them.

Always helpful and kind!! Brenn is the best. Always calling to check in about payments and she does it with a smile on her face !

Great customer service! Sherry was polite and professional. She was very helpful. The facility is clean and monitored.

The lady working at the one at3210 w 11th Ave in Eugene is always helpful answers questions so you can understand them very friendly clean area no problems

Old facility with helpful staff and online bill pay

Due to too many rent increases I gave timely notice to leave and vacated my unit a day early after sweeping it out and informng the office in person. I was very surprised to be billed for the next month anyway! Waiting for a refund. The location at 3210 W 11th Ave was the 4th storage facility I checked out and definitely the most professional and welcoming. The staff wore masks - very happy to see that! They were friendly and helpful and I signed up for a unit on the spot.

This place is super safe and well monitored and maintained and the facility manager is super nice and helpful. She even called me when I booked the storage unit before I moved all my things in just to ask if I had any concerns or questions. She’s very good about getting back to you within 24 hours if you leave a message or email. The medium size unit was much larger than I thought and was affordable at $148 a month. Highly recommend!

Miko is amazing with customer service and really works with clients to help them any way she can. THANK YOU MIKO!

Thank you for the first month free, that was incredibly helpful in our time of need.

Super easy and flexible to work with - booking online is a breeze! Have used them numerous times in Eugene!

Excellent customer service. Kat Stayed late to help us.

Sarah at Route 99 is the best, I’m in a different state, but my 18 year old son is at the university of Oregon and she helped me get my son situated with a storage every time I need one, she even went out her way to at one of there other locations Thx Sarah

Always very friendly & willing to go out of their way to help. Love that they work with Payees for their Disabled Clients!

Christina was very friendly and kind. I would definitely recommend using the storage facility where she works.

Very clean facility with helpful staff.

Such a nice manager and staff- they were all very accommodating and I felt at home instantly! Highly recommended.

They seem pretty legit. And nice people

I wanna give a shout out to Christina an employee there she made the experience of renting a unit as stress less as possible and she was very respectful friendly and she was honest the only reason I don't make it 5 stars is because I just rented it yesterday!

I used a bigger unit here for almost 2 years to store my inventory for my online store. I really appreciated the friendly, quality customer service whenever I called. The managers were professional and courteous. Although this is an older facility, the location and the staff make it a good place for those who frequently visit their unit. Although I've got plenty of space in my new home, I'll actually miss coming here!

Christina at NW Self Storage was incredibly helpful and so nice to do business with and made everything simple and easy. The facility is well secured and clean. I would 100% recommend to anyone looking for storage.

Thank you and THANKS 😊

I used Northwest storage last year for the first time. The location was so easy to get to and from campus. The space was clean and the yard was kept safe and easy to move over around to get to the space. I have to say the best thing about Northwest storage is the staff. I was treated so well last year then I went out of my way to go back to this facility even though they were closer storage facilities to the university. People make the difference these days. I would do everything I can to support this company and the staff because they in return appreciate my business and it shows.

My experience was very pleasant with Northwest self-storage. Christina was very helpful and polite throughout the whole process. I hope that my experience continues to be enjoyable. I'd recommend them at this point.

Had a few issues at first but they handled it professionally and kept me informed. So far I'm happy with them.

Amazing staff that help you with all your storage needs!! Very clean and never had a problem them! Highly recommend!

Christina was very nice very professional listen to you when you were talking about what you needed and wanted.

We had the enjoyable experience of working with Christina to get our storage needs addressed. We rented online but had a bit of an issue signing some documents online. Christina was very helpful and had it all taken care of within a matter of minutes. She did so very efficiently and quickly. We were able to start loading our storage unit within a few minutes of arriving at the facility. It was such a pleasure it was to have such a smooth and enjoyable experience. Thank you, Christina, for all your efforts on our behalf.

Christina (Manager) was very professional and friendly while showing me the very clean and well kept facility, which was the deciding factor on renting a unit. I'm glad I chose NW Self Storage. I will recommend others.

Great prices,location ,clean storage units, and very helpful office management..secirity and gated...

I want to thank them for their patience during these hard times.

Super friendly staff and decently price

The staff (Amy in particular) were incredibly helpful and made my less-than-ideal need for storage easier than I could have hoped for. Thank you from 2,000 miles away!

The woman that works there she is very helpful she answered every one of my questions in a respectable manner and timely manner and I would recommend them they're three months special that they're having that pro rates the fees for the storage unit really helped me in my time in need

Nice staff kind of a pain to pull in and out tho

Close by, appears secure, helpful staff. clean unit...has all the reasons why I'll rent a storage room here.

Excellent location, very friendly and helpful staff, clean units

Honest American Business. I was moving out from another state and on 10/02 they pro-rated my October payment. Today I received the invoice which indicates they are returning most of the payment for this month. I think it is the way to run the business in honest way. Patrick, the manager has been especially helpful (when I enrolled and finished) and friendly with great customer service. If ever need to store my stuff in Eugene, will do it in their store. Recommend.

Friendly staff eager to help out making sure you understand how to get in and out of your units convenient hours early in the morning option to pay online or over the phone very helpful staff

Will, Dave, and Rashad did a great job with a difficult move, carring heavy furniture up a steep hill. Plus, Sean was able to fit us in to their schedule with less than a week's notice. We will definitely be using them again!

Great service and secure facility only thing is that the storage was a bit dusty and the walls were kinday not complete but seems safe.

I sent a request through their web site and they got back to me promptly the next business day. Very friendly, they had what I needed, and were all around great.

If you need a storage space I would highly recommend NW Self Storage. The customer service so far has been excellent. As a few examples, they returned my call; they gave me exact pricing and what was available. I got lost using one of the online direction services and when I called they guided me in. When I arrived there were no surprises; they had the space available at the price they quoted-- rates are competitive. Patrick assisted me with directions and at sign up; he described the terms in a way that was more like a conversation rather than someone understating the takeaways or varnishing the truth. He boldly stated the costs, deadlines and penalties. This is what you can and can’t do with the storage space. He went over the contract paragraph by paragraph so I didn’t have to read the entire 4 pages of boilerplate. I appreciated that. Up front I told Patrick that I would only be renting for about 2 weeks and he didn’t balk, pleasant young man. I’d rent from them again without hesitation. Tim

Very nice and clean

Karla, the manager, is on top of things.

The service here was exceptional! Karla made my moving process very easy and made a stressful situation more pleasurable. I will definitely store here again.

Karla was fantastic, checking in was smooth, and the unit is in great shape. Very happy to be renting here!

Karla was a huge help and couldn't have asked for a better storage experience!

Really helpful staff, great security in place to protect our valuable stuff Karla and Bea are the greatest! If you're reading this, you should definitely store here.

Great service from Karla; very friendly. She made the whole process during my chaotic relocation very easy. Conveniently located near the PODS and U-Pack terminals. Online system better than most to conveniently pay bill. Would use again.

Fast, friendly service!

Karla was wonderful. I needed to store my car for a few months while out of state. The unit I originally rented was just a few inches short to fit my needs, but Karla was able to help me with finding one the correct size that was still within my budget. If you're looking to rent a space, I highly recommend dealing with Karla.

Pretty painless process It was simple to use the online serive however what I tried to call people the given phone number do not match

Great service. Unit was clean and ready for us to move in within hours. Great service. Unit was clean and ready for us to move in within hours. We were able to fit all our stuff into the unit easily and the price was reasonable.

Good service fas and promp. Affordable

very through with information. I was pleased and satisfied with the service. My questions were answered and I feel that my stuff is in a safe location. I would recommend this storage unit place to friends and family. Thank you, Pamela

Had a great experience at NW Self Storage! The storage facility perfectly served our needs. We were looking for summer storage and the staff was helpful and accommodating. The storage space is well- maintained and accessible.

I think it meets the minimum standards for this sort of facility, emphasis on minimum.

I only needed a unit for a few days and Jolene was very helpful. I would definitely use this facility again.