She was amazing what a great person

Used the hwy 99 location for several years. Never had any problems. No break-ins, no water damage, site felt reasonably secure.

The facilities are spot on and the rental process is greatly facilitated by Melanie. Would greatly recommend. Thank you!

I just opened a storage unit for the first time, and it was seamless. The website is extremely organized and helpful. When I went there to get a lock and see my unit for the first time, Melanie was so extremely helpful. I definitely recommend this place!

Melanie is such a great manager and is doing such a great job keeping the facility safe! Thank you for your kindness and all that you do for the community! You’re awesome !

I talked with Melanie and she was so communicative and friendly. She answered all my questions with ease and made sure that I would be able to move in with ease.

Melanie, the manager of this location was very kind and helpful. I wanted a small storage unit that wouldn't break the bank, so Melanie helped me compare options and prices at several local locations. I really appreciated her attention to detail and customer service .

Great friendly customer service. They got me in and out in about 20 minutes,and they were very affordable.

I love this place

Melanie is excellent person, very honest and professional.

Absolutely stunning service and communication. Melanie kicks butt!

Melanie has great personality and is easy to work with.

👍

Great service Melanie is the best!

Great experience with NW. highly recommend

Melanie is super sweet and helpful. Great experience!

Melanie was great coordinating with me on getting a lock and where my unit would be located. She is great!! 👍

The process of moving my son’s college belongings into NW Storage couldn’t have been easier. Melanie helped me with everything and I was able to leave his stuff for 3 months assured that it was safe and secure.

The manager Melanie is a genius

Great customer service! Loved Melanie help!

Melanie is a ray of sunshine. Awesome customer service!

Great experience, awesome staff

Super great spot highly recomend!!!

Melanie is so wonderful!

Easy access. Clean facilities 👍

Melanie is amazing and has been extremely helpful and kind to me. She goes above and beyond to make everyone happy:)

Super secure and made my life super easy. My stuff was in perfect condition and it seemed to stay dry during the rain.

Love Melanie! Amazing place great folk safe storage! Would recommend!!!!

Melanie was extremely helpful and accommodating. The service provided was excellent and we’ll be back in the spring, no question.

Melanie was very informative and the facility is very secure! 10/10 would recommend

Prices are good , and some one is always there during business hours

Awesome, easy, and affordable storage! Melanie was also so helpful! Definitely will be back!

Melanie is amazing. When I spoke with her the first time she made sure to tell me all the information the auto-email might not, knowing I would be arriving on a day when she wouldn't be there. Then, when I needed a bigger unit, she advised me how to go about it so I could save money. She's an angel and and made my moving experience so much better.

Very helpful, always giving positive energy and patient with clients

Melanie is the best storage administrator I've ever worked with. She really cares about her customers and this is obvious in the way she treats people and the amount of effort she puts into her job. I was very satisfied with my experience

Great service

I was helped quickly and easily to get the unit I needed on a Saturday! I really appreciate it!

Clean, affordable, helpful and easy! Recommend for students😊

NW SELF STORAGE was very clean and conveniently located upon my arrival fm NY. Melanie was extremely pleasant and helpful with the entire process of storage. I recommend this place highly!

Great customer service and a friendly atmosphere.

I have had a storage unit here for several years and have had nothing but a fantastic experience here... Melanie has been the most amazing, friendly, and comical person, and is so understanding. Coming in to pay my bill is always a fun experience, and I leave with a smile on my face even though I am paying a bill.... Thank you Melanie!!!

😀😃🙂🙃😊

Great staff very very helpful.

Melanie at Northwest Storage is wonderful. So helpful and friendly.

Awesome customer service. Great experience. Bought an auction. Got some cool stuff.

Melony is really friendly and pleasurable to talk with. Nothing but good things to say. Im glad I chose this place to store my belongings.

Great and clean space! Super easy and very high security. Friendly property manager too

Melanie takes the best care of her customers!! Great service and a great experience renting from NWSS

Melani is literally the best. She went above and beyond to find a unit for my son when I was in a complete pickle of a situation! So thankful that there are people like her in tough spots. Oh, and the facility is clean and lovely! Hwy 99 location*

Melanie Brazil helped us out when we couldn’t get into another storage place. She was super helpful and the storage units were much nicer.

Had a fantastic experience with Sarah. She has been informative, kind, quick with responses and extraordinarily helpful!! I truly value the customer service at this location. I would highly recommend NW Self Storage if you are looking for a quality business. 👌

4 corners storage has wonderful, clean and climate control. I've stored my belongings there since 2012. I've never had an issue with security as 4 corners has a well maintained system. Last but not least the office manager Melanie, she's been there since I have been there. An awesome human being.

The service here is awesome! Highly recommend to anybody seeking quick, safe, and easy storage! Melanie is awesome!

Melanie, the property manager at the 599 Hwy 99N location, has been excellent to work with over the last 5 years. She always has a nice smile and has always helped with our needs. The property is tidy and secure. We never worry about our stored items.

Melanie was very courteous, and helped us have a very pleasant experience.

Melanie was very professional and at the same time friendly. Our experience was top-notch.

The woman that works at this NW Storage Melanie is kind and a pleasure to do business with. She runs the facility very professionally. I would happily store my goods here and I highly recommend this facility.

Very friendly and easy to work with!

Melanie Brazil is amazing and kind it makes this place worth using!

Melanie is so professional. It was wonderful working with her. I bought a storage locker and she is helpful and knowledgeable. She’s friendly and very cheerful. And I enjoyed my time at the storage at facility

Had a unit for 3 years, super kind people! Convenient and useful, beyond appreciative of the services when we needed more space.

Had a great experience at Northwest Self Storage. Melanie was super efficient and helpful on the phone when we first booked, and just as great in person when we moved in! Impressed!!

I stopped in because I am looking for a storage unit and the property manager, Melanie helped me. She was incredibly helpful and answered all my questions! It’s not often you come across people who know how to provide superb customer service, but Melanie definitely made me believe there are still people who care about quality service.

I went with my daughter to get her storage unit for the summer and Melanie was amazing. She went above and beyond my expectations! She was overly considerate and understood all my concerns as she is a parent herself. She was very patient, knowledgeable and made sure my daughter and I felt comfortable. I wish the rest of society would have half as much customer service skills as Melanie!!!

I appreciate the effort put into helping me find a unit in the area and I needed to be in. Thank you for the help.

Huge shout out to Melanie! This is my first time renting a storage unit, and she went way out of her way and above and beyond to make me feel comfortable, to make sure that I felt confident in my belongings safety. I highly recommend Northwest self storage, and Melanie is the best! Thank you so much for all you did! I will recommend both Melanie and this place!

Amazing experience, she treated me fantastically and made sure everything was clearly spoken to me

Melanie in the office is a real sweetheart such a nice lady.

Ah, let me wax about Melanie! Storage might not be the most scintillating of experiences but dealing with Melanie is. So cool, funny, on it…every time our paths cross, my day is a little bit shinier. And isn’t it service like that which makes a business stand out?

The lady that runs the place is very sweet and keeps her storage facility clean! 10/10

Thank you, Miss Melanie, for helping my daughter and her friend get ready for college. You are an angel may God bless you and your family. I don't do reviews usually. But you deserve it.

Melanie has always been kind and very helpful. She always comes out to greet me when i am at my Storage unit.

The property manager, Melanie is very kind and knows me by name. She has been extremely helpful and pleasant. The units are fine, definitely in a sketchy part of town though and lots of vagrants hang out there. They increased my rent from what already seemed too expensive to a price that now seems rather preposterous. For the same amount of money I am sure you can find a place in a nicer part of town. Were it not for Melanie I would have switched units a long time ago

Melanie is always professional and very helpful. She answers questions that I didn’t even think to ask. She is an incredible person that the younger generation should take notes from and always make me feel comfortable.

Always a great experience. Thank you, Melanie. You are the best

Always a pleasure to talk to Melanie, she is wonderful. She is the only reason that we have not moved storage units.

Melanie is extremely helpful and has the best personality. I enjoy visiting with her whenever I see her. 😁

There are multiple locations in the Eugene Oregon area. We had great experience with the location at 599 State Hwy 99 N

Excellent cerbice

very pleased with the experience, she went out of her way to make sure my arrival would be smooth.

Friendliest people to work with in Eugene.! Had my things stored for a few years and no issues at all. Melanie is so nice!

Very hospitable, secure location.

The staff are incredibly nice and the storage place is very safe

Super courteous workers and secure storage

super easy experience and the owners are so friendly!

Great experience!

Wonderful service!

The best service! My stuff is so safe here and I feel good leaving it for the summer! Melanie is super helpful!

Great service!

Great customer service! Very kind and accommodating. I recommend THIS particular location. Close to everything in Eugene. :)

Very Nice and Helpful!

10/10 experience, super easy to move in and the lady working was super nice! Super college friendly!!

This place is great for storing things over the summer as a college student. The process of renting the space is super easy and can be done all online. The people that work there are great!

Great service couldn’t be any easier got there and the front desk lady was super nice and super helpful. 10/10 would recommend

Melanie is a great lady who made sure we were taken care of. After meeting her I dont have any worries about my belongings being harmed, LOL. The rates were also pretty good compared to some other places I checked out, im happy to have a trustworthy place I can keep my items in the future if need be. The whole process was also super streamlined and simple. Thanks Melanie:)

This place is the absolute best! Fast and Easy Process, very resonable price, reliable, safe, and on a gated trustworthy plot of land. I wouldn't want to store my items with any other facility in Eugene hands down! Top notch property management by Melanie Brazil who is on top of everything and very easy to work with. Overall great experience and i would recommend anyone storing there items to go to this facility.

This was a very safe and frat storage unit.

Melanie has been sooo helpful. She answered all my questions that I had with a smile on her face. My experience here has been absolutely incredible. Will definitely be renting here again with Northwest. 10/10

Brynn was so helpful! This has been a safe place to store extra belongings.

Great and safe place to store your valuables! Will definitely be coming back.

Very friendly and easy process. Clear about the fees and pricing. Overall good experience

My experience with NW storage has been great. From start to finish they have been kind and completely helpful. Easy to get ahold of as well. I never had an issues with this location either. I would recommend them to anyone that may ask and if i were to need storage in the future, this is where i will go Melanie the property manager was always kind , professional and patient. Thank you for the great experience.

Melanie at Nothwest Storage was instrumental in me being able to access my storage unit after the door had being broken for 3 weeks. It was an issue with the door rail being bent. She was very kind, and professional and got right on my predicament. She contacted another manager to meet me at our storage unit and together we got the door opened. She was wonderful to work with!!! Thank you Melanie.

The whole doggone experience was as professional and efficient. From having a reservation made, to getting all the paperwork completed in short order, I knew i was renting from top shelf outfit. Melanie Brazil, the Property Manager at the Four Corners Hwy 99 location was sharp as a razor. Even though she had two customers waiting, she never lost her composure. We chose NW Self Storage, it's the right choice.

The lady of the office/management was great,very helpful very cheerful enjoyment to be around definitely would send anybody looking for a storage unit her way.

Very helpful and friendly.

Was incredibly helpful.

Great property manager. Easy to get and reasonable prices.

Melanie was incredible at helping me set up and access a storage unit for my upcoming move. During an already stressful time, her humor and kind demeanor was incredibly comforting. I will absolutely be coming back for any and all of my storage needs! Thank you, Melanie!

Amazing prices perfect storage. very bubbly Super helpful staff!! Best storage unit experience I’ve ever had!

By far the most helpful, caring and understanding service you could receive. On site manager is always a delight and more then helpful with every business transaction and conversation. Highly recommend!☺️

Property manager helped me out on her day off while I was in a bind. Very relieved and grateful for her help!

Manager was super friendly ,courteous and helpful

Im so happy with the service of Melanie.The North West Storage manager was so acomodating to my needs and went beyond her duties to satisfy my needs. What a awsome employee.

Always very happy with the quality of the service I receive.

Helpful, understanding, and always willing to work with you.

Secure place. Comparable pricing and easy access.

Very professional and very helpful.. super friendly and efficient as well. thank you Melanie

I've been renting here for years Melanie is the greatest person to work with. She's very kind very polite and she does definitely know her job she does a wonderful job I'm very impressed with her like I said I've been renting here for years. I wouldn't go any other place. she keeps the property very nice and clean very friendly with the public and kind. Thank you

Melanie is the best I'll give her 10 Stars and I trust her when she says I conversation I love working with her on my stories that I've had for quite a while she has helped me in so many ways we all appreciate her

Compassionate with their prices. Clean lot. Always reachable at the front office for questions. I would suggest you try here for storage.

Since I got a storage unit here, everything has been wonderful! I can’t say enough good things about the service and the hospitality of the staff!

Great price, even greater office staff. Melanie is very friendly and helpful.

I can't say enough great things about Northwest Self Storage! From the moment I walked in, I was impressed by their friendly and professional staff. They took the time to understand my storage needs and helped me find the perfect unit. The facility itself is top-notch. It's clean, well-maintained, and I feel safe storing my belongings here. The security measures they have in place give me peace of mind, knowing that my items are protected. What really sets Northwest Self Storage apart is their excellent customer service. Whenever I have a question or need assistance, they are always quick to respond and go above and beyond to ensure I'm taken care of. I highly recommend Northwest Self Storage to anyone in need of storage solutions. You won't find a better combination of quality facilities, security, and customer service anywhere else!

Amazing staff, very friendly, not the best part of town but I definitely feel like my stuff is safe and I've never had issues in the years I've been here. Honestly they were the best price when I really needed somewhere to put my stuff and I've continued to keep a unit because it's a good deal.

Melinda is simply amazing,she is a so nice.i suffered and stroke and am now handicapped,she has the best customer service skills,that I don't see anymore.She is her worth and more,she should get a manager of the year award.i appreciate her so much.thank you for your kindness. Michelle harding

We been using northwest storage on Hwy 99 Melanie Brazil is the best very. Efficient in what she does we need more people like her her customers service skills are Great

Melanie was super nice and helpful throughout the whole process, very understanding and accommodating.

Awesome experience! The staff is super friendly and goes above and beyond.

Melanie has been so kind and helpful in the whole process of getting a storage unit! 10/10 will recommend

Melanie is great, very personable. ◡̈

Had a great experience with Melanie . Super friendly and funny. I would recommend this storage to friends and family

The kindest and most helpful staff you could imagine. My items felt safe and secure and it was easy access in and out.

Quick and easy to get in and out of the area. Great customer service. Will come back to this company for further storage when needed.

Great staff! Melanie is sincere and willing to go the extra mile to help any customer. It’s nice to call a company and immediately be transferred to a person. Highly recommend this place for your storage needs.

Melanie is the best! When I moved to a larger unit she found one that was close to the one I already had so it was easier to move everything. When my GF was reeling from a heavy & stressful workload and forgot about her unit Melanie worked with me to get the issue resolved.

Great customer service especially from the day manager Melanie, she has a heart of gold😃 and has helped us out a lot with our storage needs... Thank you Melanie 5 Stars⭐️⭐️⭐️⭐️⭐️ for GREAT customer service AND everything you do

Great customer service!

Melanie!!!! Oh wow I cannot say enough great things about her and how helpful she has been. Customer service is so spot on and I am so pleased with the service I have received. I am so grateful for everything, they’ve been so incredible through my moving process and have made this whole move so much easier!! Thank you thank you thank you!!

This is a wonderful storage facility and the staff is absolutely amazing. Melanie is extremely helpful and has always been understanding of what ever situation I was in. I will forever use this facility for any future storage.

Melanie is awesome to deal with!!! Absolutely perfect customer service!!!!

Such amazing staff (Melanie).

Melanie was outstanding, and a joy to talk too! I would recommend Northwest!

Melanie, great service funny and very helpful

Friendly service cheap prices I was able to book online and come in early the next morning best storage unit so far

Super helpful and we could move in right away! Safe location. Melanie followed up to ensure we had everything we needed. 100% would recommend!

Ms.Melanie is fantastic! She is always smiling and very helpful. The place is always decorated with festive, seasonal decor and flowers.

Great Service and facilities. Thank you Melanie!

You couldn’t have done better! Melanie should train all people associated with storage properties!

This place has taken such good care of us! The woman who works in the front office is so kind, she has gone out of her way to help me in a pinch. I needed tape, she found an extra roll. Overall we feel the property is safe and secure, but the customer service is above and beyond!

Melanie was very helpful and storing things here was very easy. Would highly recommend.

The experience w the manager was great even though we were seeing her regarding unpaid bill and overlocked unit. Definitely a situation that could've gone badly! She was respectful polite and kind. She explained fees and gave us detailed print out to show all charges. We came to agreement to pay in full and she removed lein fee which was so helpful to me. I appreciate being treated w respect even though I was late w payment. Manager is an awesome employee and a definite plus for your company.

I've been renting a storage for years and there's a woman that is always so helpful and kind. I think her name is Melanie.

I had a very nice exchange with Melanie, she was friendly and helpful. Will recommend highly!!! Thank you Melanie!

Melanie deserves a raise! Her attention to detail, work ethic, and and excellent customer service skills exceeded what I would see as to be expected. She is a great worker and sweet person that is exceptional at what she does. Thank you Melanie!

Management was very helpful, nice facility

Very pleasant and punctual and very friendly would highly recommend

Melanie is excellent at this facility. Very professional, helpful and willing to go out of her way to help no matter what Highly recommend this facility for all your needs

Five. Stars all the way! Great, central location in town, friendly service, and a great price. I like that they have access hours from 6 AM till 10 PM. Thank you so much for a great storage unit experience!!!

Melanie was a delight to work with! Northwest is super reliable, convenient, affordable, and well monitored. I would absolutely use them again in the future. Thanks so much :)

The prices have gone up quite a lot with rate increases at least twice a year since I arrived. It's now approaching twice the price as it was three years ago. I like the facility and staff, but this is getting silly. I will be leaving as soon as I can.

I am so pleased with this business! They have the best prices in town and the units are super clean! Very secure too. I felt comfortable leaving my belongings here. The manager, Melanie is amazing! I highly recommend this place for your storage needs!

Rented unit from melody And she was very nice and very helpful.

great experience the manager Melanie was patient with me while i took longer than expected to move back into my place. thanks Northwest!

The manager, Melanie, on Hwy 99 is fantastic. She is friendly, works with you, and has a fantastic sense of humor. Highly recommended!!

Clean and convenient location. Melanie is extremely helpful, and kind. I've been using this facility for a few years now, and have had zero issues. Thanks!

This has been a great storage facility! I have never had any problems there with anything. Melani Brazil is the Boss lady there and she is a good human.she shows people that she cares and it really shows . Very simple rules to follow and it’s very secure! Great lighting and so far no shenanigans. Clean in fact spotless! She is a keeper!

Melanie is always so kind and have worked with her for years. She always bring a smile on my face! Great addition to the northwest self storage team!

Melanie is amazing best customer service in town! Always makes it fun!

Amazing customer service from Ms Melanie Brazil!

Melanie Brazil was very friendly professional very very helpful I love her!!!!

MELANIE was the best with her amazing costumer service! She was super helpful with my millions of questions and helped me make sure I was happy with my experience. I am so thankful for her help and the service she provides. Everybody needs a MELANIE with their company!☺️

I love the office manager at Northwest - after 5 years the only thing I don’t like is the aggressive price increases and that ain’t her fault- but when it comes to helping me with locks and lockouts and pest prevention and billing - Melani is a rock! So considerate, factual and does her best given the circumstances! Love her help - it’s kept me from leaving Northwest more than once!

Brean was very helpful and answered all my questions efficiently!

NW Storage is the best!

Staff is super professional and kind. The facility is very well kept and clean. They are vigilant of who is coming and going and I feel my belongings are in the best of hands. I have belongings at three different facilities. This one in Eugene and two in Medford. So I can spot the difference right away. If I could give more stars I would do so gladly. Melanie is a gem to deal with and deserves a big salute for doing her job above and beyond. If you choose to rent here you won't be disappointed.

Melanie who works here is super sweet and helpful. Would recommend this place to anyone.

Very friendly and helpful manager. Clean, well kept. We would use them again if the need arises.

I had no problems here that lady knows what she is doing she's a lot if fun to talk with the lot was very clean I will go back to this one

Desk staff are super nice and helpful

Melanie is great. Very nice lady and helps when you’re in need .

Melanie is the most helpful and constantly present customer service person I deal with in all of Eugene/Springfield! The best!

The owner is lovely & super sweet! Units are of good quality, easily accessible, and the most reasonably priced ones in town imo.

Brenn was incredibly helpful!

Brenn was super helpful and a pleasure to work with. Thanks!

Fantastic service they're willing to go out of their way to help others point

Great service, Melanie went above and beyond for me!

Melanie was super helpful!

Incredible customer service. Absolute joy

Perfect. Easy to access. Great customer service!

I had left a pile of tires in front of someone else's unit and wasn't evicted like I could have been, instead Melanie Brazil was very understanding and really took one more stressful thing off my back . I couldn't be more satisfied thank you Melanie

The lady at the front was very helpful and enthusiastic, I really enjoyed getting helped by her! Thanks!!

Melanie is awesome! It's been a real pleasure to be a customer with her here.

Melanie is amazing. She’s always so friendly and helpful when I call. I know my belongings are safe and the hours to access my stuff are very generous. You can’t find a better place to store your important belongings. Thank you Melanie and NW self storage team!

Excellent service. The manager is awesome. Highly recommend this place.

Melanie has been very workable with us during this transition and even gave us a discount when we mistakenly ordered the wrong size unit. Good people working here, this storage unit facility has been pleasant to work with during an otherwise difficult move for my partner and I.

Melanie is a rockstar! Off of our first interaction, she was already so caring about what brought me to needing a storage unit. Storage is clean and the facility is easy to access!

For me it’s convenient I live close by

Hi there. This is the 2nd time in the last 7 months , technically the 3rd time that this location and manager Melanie, has seriously restored some faith back into person to person business and all of the helpful and particular ways that someone can do to come thru in an already stressful time,she provides a fair, polite, and friendly service, which would be good enough if that was all. She has a way of doing business that still has a feel of a human element to it and of getting you on her good side. And with all due respect, she looks great from all sides and is a beautiful gal. and all throughout being completely honest, and highly respectable which makes it that much easier to follow any of the rules or what she asks of you. When it comes to personal items in a storage any variety from valuables, rare things, sentimental, extreme importance, its important factor to feel like you have somebody on your team working for ya, and i have said before and once again, I specificaly have chosen to stay at this location and business, and chose to pay the slightly higher rate,which i know varies. From$15 more to $35 more per month, I have chose this location, on 2 different occasions to give my business , not for any other reason, but solely because of the manager MELANIE. while she maintains a professionalism about herself and still must take you thru all thr proper processes that one must to rent a storage. She is a joy from the initial inquiry, the reservation, whether online or in person, when you mess up 2 times In a row attempting to reserve online and a certain location and end up using your credit card to book a unit at the wrong location and with charges of $175 , back to back, which makes an already anxious and stressful event a big issue andwhile still not having the correct storage needed😓.Only because I had had a great experience with Melanie helping me in the past to find a smaller unit /transfer within the same location before and on short notice. Only because I had trust in her that she would be able to properly work her magic w/ all of the technical stuff of the fees$, the transfer to another bigger available unit while applying the months rent I had just paid a couple days before making it significantly better and dealing with me as I was at my worst and babbling to her, it's as if she was already in process of doing all of the things, that i incoherently had just tried to explain to her, while she also was working on correcting my 2 units i charged to my card at wrong location, to ensure me that i got the rightful $ back on my cards and while applying some of that charged $ refund, to the new unit that I was needing most importantly, as she was crunching numbers in her head, pulling up forms needed, contacting other locations to help with refund, simultaneouslyfinding the closest unit on the map to make the transfer of items from 5×10 to a 10×10, while giving me the fair and honest price, alsoexplaining to me why i had to pay an additional$10 or$20 on my last paymentfor being late, as if shewas reading my mind or knew exactly what I wanted and needed, and within a few minutes of standing in her office, like magic, she had resolved everything and had helped me get the refund that i was properly going to get from my reservation mistakes, She did all of that like a breeze, as she was making me laugh while we had a side conversation going on. It was a pleasure to watch her work, I was thoroughly impressed as just someone witnessing but I was So appreciative of the way she handled it. She got all of the $ for unit and fees that was rightfully owed by me, but without a sense that she was charging and taking $ from me that she might have been able to,whether that was in the form of unecessary and additional fees , a higher unit price etc. Whatever the case, she makes it easy to open up the wallett and pay a certain rate, or a late fee charge, without a sting along with it. Heck I would probably pay her another fee $ right now if she asked me for it🤷‍♂️.

I highly recommend this location. Melanie is the greatest and has always been nice and courteous.

Great customer service! Very positive experience and very friendly people working. They made my day a lot easier and saved me from a good bit of inconvenience. I will recommend my friends to store their stuff here, and I will use this location again in the future.

Melanie is great highly recommend this place!

5 stars for the employee Melody she very friendly and helpful she goes out of her way for me.

Im so happy I found a place that's respectfull and understanding! Melanie who works the office is amazing! Thank you for all your help!

Melanie is super awesome and so nice clean place recommend 10-10

Came in to rent a self storage and Melanie Was super kind a professional. Recommend 100%

Wow! What a convenient location! With a friendly and fair manager, safe and secure storage, and large units, this place was great for my storage needs! I had my stuff here for over a year and it sure made things easier!

Melanie Brazil she is very nice

Melanie is very courteous, and fun. Very hospitality and out going and helpful..

The best storage place around. The manager is awesome. I was late making payments a few times, and she was very kind and always worked with me to set up payment arrangements.

AWESOME FRIENDLY STAFF!! VERY Helpful! VERY Kind and Courteous! Excellent Rates! I was treated so poorly by a different storage facility (I don't want to name any names but, it was downtown mini storage!) but, it's ok because I left there and came to NW!! MUCH BETTER FACILITY, MUCH BETTER STAFF and BETTER RATES! Thanks so much! you made it hassle free! 🙏

They have been so good to myself and my family.. customer service always been awesome, great people..

I just love Northwest self storage on highway 99 Melanie is one of the best storage renters that I have ever encountered I've been renting my units from this place for 25 years and she has been nothing but kind and friendly . She's been more than helpful every time. she reuns that facility so well that I have told my friends and now they rent their units from there as well. I really can't say enugh about Melanie , shes top notch and a pleasure to do business with. Northwest self storage on highway 99 is clean and secure I feel safe with my stuff here and the staff is great too.

Excellent customer service!!

Great storage unit complex, Melanie made everything very easy for a rental agreement. Would highly recommend.

I have to thank Melanie for her hard work and understanding. She is patient when we have questions and concerns. I feel like our belongings are safe at her storage facility! I would recommend this location.

The manager is very friendly, and very helpfull, I have a rental unit here and it feels very secure. August, 2022. ...Melanie is like a big sister to me, we have become good friends and I have so much respect for her. The facility is always clean, and in very nice condition. It feels like my home away from home. I wouldn't want my stuff anywhere else. MA

Melanie is the sweetest, loveliest, site manager I have ever met. Christina, her supervisor, is sweet as well. I would recommend anybody to them.

I’ve used this facility three times beginning in 2014 and keep coming back! Melanie is as professional, helpful, and kind as they come. The units are always ready when requested, clean, easy to move in and out of and the location is very convenient.

Great experience! Never had an issue with security or maintenance. Very helpful and happy customer service! Melanie is the best to work with! Would absolutely come back again and again.

I was amazed that Melanie @ 599 hwy 99 in Eugene found me 3 units right by each other and called me when they were ready. Walking in to talk too her in person was so great! She was friendly, helpful, and a godsend!! Thank you for great service!

Bea the manager is great! She is very nice and gave me all the information I needed and was extremely helpful. I am so happy with this storage place because the location is very convenient and just a few blocks from my place. I’ll definitely recommend it!

Bea was so helpful during the process. She made everything super easy for me! I was moving into a storage unit the same day.

Love this location! The manager, Melanie is amazing! Just like a family! I left a high valued item outside my unit mistakenly and she recovered it and got it back to me!

The place is very clean, safe and quiet. The Manager Melany shes si nice, she took me to my unit, on sunday, after closed hours, she dif it on her own time and I really appreciate that, She’s still very helpful and since then, every time I come to my unit, I fell like I am with family. I am very happy and will absolutely recommend this storage to others.. prices are reasonable too

Melanie is absolutely amazing! Has helped me out in everyone of the best ways possible, great customer service and hospitality

Melanie is so helpful and friendly. I would recommend to anyone. Great service.

Melanie is awesome to work with when I call she is the best.

Melanie has always been available during office hours and very helpful. I have been a customer for years and much prefer going to the office to pay my bill instead of the online payment method.

Melanie the manager is awesome and has been so great to work with me & my brothers storage units over all these years we have been here. Best storage place in town we have found!

My ex Andrew Holman states that Melanie is wonderful and does an amazing job. She keeps everyone in right spirits. I've been a customer in the past and will definitely get a storage unit in the near future.

Melanie is the best! We have had our storage unit here for years and has been nothing but good to us. We see that she values her job and customers. It’s nice to have your belongings somewhere and know that they are safe because the establishment is ran with integrity! Thank you Melanie

The location at 599 Hwy 99 N is a great location especially because it's not directly out in the open. The owner of the place is very kind and friendly and seems very trustworthy as well. I initially reserved online and she kept the same price when I paid in person. She also helped me in finding my unit and filling out the paperwork. Overall, a great experience!

Melanie is the greatest person ever! I love her!

Melanie is extremely helpful, kind and just a pleasure to work with.

No problems ever since I've had stories are almost a year now it's wonderful another thing I seen nothing broken

Melanie went over and above getting us into the storage unit. We needed to get in on Sunday and she met us at the gate, showed us how to maneuver the units with our large truck. Cannot say enough great things about her. Thanks a bunch.

Vey nice people she wonderful and very helpful

Professionally operated by Melanie. She treated me with complete competence. I was struggling a little bit with how everything worked including the documentation and she took her time to me. Thank you again Melanie. James Roberts

Melanie at the 599 Pacific Hwy location is wonderful. I’ve been there for over 5 years and can’t imagine renting anywhere else. She provides exceptional service, clearly and promptly answers questions or concerns and treats we renters with respect. I’d give them more stars if I could.

I like this storage. The staff was awesome. The only thing is Google doesn't take you there. It makes you go in circles. You need to turn right before Rivas taco restaurant and go all the way to the back. In-between the dollar general and Rivas taco restaurant towards the back.

I did my research before choosing this location. They have the most and best reviews. I am an Allstate insurance agent and in the process of moving. I was looking for a place with great reviews and security to store some belongings. Melanie , the nice lady in the front office, was the kindest women I have met in awhile! We laughed and talked, she was super helpful with my questions. I love knowing my belongings will be in this facility.

I've had a unit for over 8-years. The manage Melanie is very nice and professional.

For an area that looks very intimidating to most I feel very comfortable and safe with my storage shed and the supervisor Melanie, was very professional and very helpful

great

Melanie was amazing! Super easy check in, and check out. I’m from out of state, she was so helpful in securing our space. Totally recommend, great for us as UO parents. GO DUCKS!

Melony the front desk lady was suuuper nice and extremely helpful

Customer service was amazing and it was a fast and easy process!

I have never written a review for a company. I would like to say that N.W. self storage is the best because of employees like Lynn. She sincerely cares about people, and has made my storage experience pleasant, and stress free.

Staff and place are very awesome

Everything was easy and fast. Austin i believe was his name was nice too.

Everything was fast and easy

I appreciated the assistance and friendliness. One meeting and I decided to rent. Thank you

The manager helped me get my unit on Hwy 99. in Eugene. He was a big help, very respectful and ed everything in detail. He is awesome 😎. I recommend this place, just because of him and they have great security.

Very secure especially for the neighborhood. Make sure you pay your bill on the 1st or you'll be locked out till paid. Late fee on 10th. Management definitely knows who goes in and out and is proactive about security which is good even if it's annoying. Look for on line specials. You can sometimes find half off first three months deals!

Never a problem. Very helpful

Last November I had to travel to Oregon from Southern California to deal with the unexpected death of my brother who lived in Eugene. While trying to clean out his apartment under severe time constraints, we realized that a storage unit was necessary. This site was recommended to us by someone who had previously rented a unit there. Melanie Brazil was the lady who helped us with the rental process. Knowing the circumstances for our need to rent a unit, she was so kind and helpful, making the paperwork as easy as possible. Once back in California, I had to contact her several times and every time Melanie remembered me and my situation. Having to deal with things long distance could have been difficult but Melanie made everything so effortless. I would highly recommend using this site because of her alone. But the location is also well kept and very clean. Thanks Melanie!

My name is Sean and I have to say I always receive great customer service at the Northwest storage on 99. It's always a pleasure speaking to Melanie the manager at this location.

I have rented from Melanie for several years and she has always been very professional and kind and she definitely is a communicater which is important for this kind of work. I know she deals with a lot of personalities and at times deals with alot of BS but she handles it well. I alway recommend her facility to family and friends.

During this time of emergency death family members sick outlook on life is nothing it seems hopelessly at times i fear there is no respect no one wants to take there time to help you it seems like no one cares anymore and then we have this lady who works and lives there she is so nice she makes you feel so happy makes you laugh you actually forget about what is going on in the world what we need today is people like her kind she will go that Xtra to help you I wish she would train everyone who ran a business the owner doesn't know how lucky he is to have her thanks F

Great area to have a storage unit. Super secure and great manager. Super nice and always fun to talk to 11/10

So far my dealings with NW Storage has turned out very well. They were a pleasure to work with in setting everything up. When a miss understanding occurred they quickly corrected things and made sure all was good. I am hopeful that this business situation will continue to work well.

Good storage

I keep things here because I know theyre safe. The administration is the best and will guide you through the process with ease.

7 day a week access

The rental process was easy! There was an online deal that didn't work, but we called the location and they sorted this out the same day with no difficulty. The facility and the unit were in good condition and I am confident that we will have a good experience going forward. The location manager was friendly and helpful, I also feel confident that should we ever have an issue she will be available to take care of us.

I'm Patsy We are so happy with Northwest Self Storage, Ms. Brazil is the best office coordinator, she got us a great deal with a 3 month discount . It's very clean and well organized, facilities for all types of items or vehicles, you will not be disappointed.

Reasonable prices. Very nice receptionist

First of all the welcome I received upon walking in the front door was refreshingly nice and made me feel that my property would be in good hands. The prices and space just made the decision for me and id recommend to all my family and friends about choosing NW self storage.

Christy was great and gave wonderful service. The facility at 599 Hwy North is clean and very secure. Thanks Christy for all of your help

Having been displaced by the 11/08/18 deadly N. California wildfire, we moved north and needed storage until we could settle in and re-establish our lives. Melanie, the resident on site manager made us feel welcomed and assured us what remained of our things would be safe here. Under the circumstances of our tragedy, her understanding and friendly helpfulness made our transition to Eugene easier on us emotionally. I highly recommend this location and manager.

Prices are little high

Store it

This place is great! While not the cheapest option, the place is very secure and the staff are amazing. The locks they sell are sturdy and can only be grinded off, ensuring safety. The hours are great and they actually answer their emails.

Sarah was so helpful and awesome! Excited to work with her in the future.

Great service! I came to get a unit on short notice, Melanie was happy to help! She was extremely knowledgeable and made sure I got the best deal for my dollar. The facility was well kept and the units are clean. I would definitely recommend this place to anyone looking to utilize storage services.

Melanie could not have been more helpful. She runs a safe, clean, and organized business. I would definitely recommend this storage facility. She guided me clearly through the whole process from directions to the location all the way until we moved out. Quick and easy. Thank you Melanie!

This place has never had a break in!!!!!!!!!

To be fair, I came to Melanie when I was at a very low place, my mother passed away & I found out she had left a storage unit & no will. Melanie is one tough but fair cookie, informative & understanding. I had legal hoops to jump through & her patience was impeccable. I couldn't have asked for a better manager to work with. Thank you Melanie for being there at a very dark & hard time in my life, if I am ever in need of storage, I will drive across town just to bring my things here.

Maloney is super friendly and helpful.

The manager Melanie is always extremely fair and helpful! A few times I've been between a rock and a hard place and she has always worked with me to reassure me that my belongings are safe and secure! I appreciate the diligence to the rules of the facility and her care for her tenants/customers!! Ive been here for about 2yrs now and wouldn't go anywhere else! Thanks to all of the staff at this location, but especially Melanie, from me!

Melanie is the most wonderful woman i have had the pleasure of dealing with in the storage industry. Thank you Melanie

Limited cameras, good place in a bad neighborhood

Nice people

Excellent place