I’m out of state, so Isaiah has been such a help. Really appreciate the help I got from Isaiah and his team. I recommend this facility to anybody.!

Lost me keys was worried about it being a being a Hanse but i called and Isiah was awesome. I came in, showed ID, cut the lock and was done in 30 mins. Best experience ever

The storage place gave us such an amazing 30 day free rent deal, and after the holding fees was paid for we were able to move our things right away the moment we arrived. The worker Isaiah was incredibly helpful and kind to us and how things work and where everything was, and explained how accessing the units worked, and the overall process. There were plenty of accessible carts and our storage space was really spacious and big, it fit all of our boxes and furniture, and Isiah even said we had 3 days time to move everything out even after the initial 30 days (which was how long we were planning on keeping our storage there) so that really helped us! :) Overall good and quick and easy experience, we were able to move all of our storage and fit it in the space in a very short amount of time, as well as take it out! Amazing service, very good experience and I love their offers, would keep using the space if there were more offers :)

Great customer service! Me and my boyfriend are new to buying auctioned units online. Cody and Isaiah have both been willing to go out of their way to help a customer if they need assistance!

We went in the storage at the last minute to find our winter coats… we were cutting it close to closing time, but they were patient friendly and extended the best customer service in allowing us to use they’re restrooms with good attitudes. I recommend this place to everyone, the women’s bathrooms are clean and smells suburb come check them out! When you show up they also remember you and the unit you have even if you can’t.

shoutout to isaiah for saving the day! we were in a total bind, and he made the whole storage process smooth and stress-free. the customer service was top-notch, and the facility was clean, secure, and easy to access. if you’re looking for storage, this is the spot—isaiah’s got your back.

These guys are awesome and they are easy to work with. Thanks

Isaiah was awesome and will continue to us Northwest self storage

Isaiah was really helpful and friendly. Was great to work with him

Clean and safe storage facility. Management is responsive and attentive. Only down side is the limited access hours. Highly recommended if you're looking for affordable storage.

Went in and checked for storage talked to the Manager Isaiah he is a very down to earth man he explained the storage and size of them all great Employee

Great business. Isaiah provided outstanding customer service. I will recommend this place for sure. Thank you

Friendly staff, clean units, addressed all concerns up front including non-introductory price expectations. Recommended.

Great people to work with. Awesome staff!

Very well upkept storage facility. Kody is very patient and very knowledgeable on the lost art of customer service. He was extremely helpful.

I've been renting storage at NW storage for almost a year. Before the new manager, Isiah, arrived the storage location was in bad condition and run unprofessionally. Isiah really got the location in excellent condition and is maintaining it. He is professional, helpful, and kind. I thought someone had taken an item out of my unit that I left unmonitored due to trying to get phone reception. I looked everywhere fore it and told Isiah. Isiah checked the CC TV and the record of who was in the building during the time. I was so amazed he took the time to do that. Fortunately, I made a mistake and located the item in another location. I promptly told Isiah my mistake because he was still helping me. I am grateful that NW Storage has such a great manager.

I was having trouble accessing the building and Isaiah came right up and helped me take care of everything. Best experience I've had at a storage facility.

Isaiah and Cody are really helpful and responsive. The facilities are always clean and well maintained. Everything is easy to use and as smooth as can be. The building is secure and monitored, I've never had a problem with NSA.

Isaiah and the team there were very helpful finding the unit that worked best for me. Very helpful when anything is needed. Thanks!

Man I have so many good things to say! The management here is awesome and really helpful but I got to compliment one employee- Isaiah ! He was really helpful with my and I think this is worthy of 5 stars!!!!!

Great curb appeal under the new management Isaiah and Cody. will definitely rent from here!!!

Everyone at NW Self Storage is kind and helpful! Especially Isaias! He’s always on top of any questions I have and extremely understanding! The storage unit is running so smoothly (and clean!!!).

Super easy to book and guy at the front desk was nice and helpful!

Those running this storage area went above and beyond. They were an absolute help. Easy to deal with and the process was fast.

I reserved a unit that was rented out 1 hour before I arrived. I met Cody who is friendly and personable, he took the time to show me other units that were available that might meet my needs. He listened to me and helped find a unit that works for me. He also made sure my access code works. Nice clean unit. Thank you Cody !

Issah (spelling?) What a gem of an employee you have there! He was so kind, knowledgeable, thorough. Just an all around great guy. Thank you!

Staff is helpful and professional

I Appreciate the Staff they have now who has been do thorough and Professional services.. They have been great abouts maintaining the Property upkeep as well keeping the Stragglers out of the Facility. Thanks for the Peace of Mind knowing my Personal Property is kept Safe. Thanks Isaiah for being so Kind

The Staff was Very helpful & Friendly. Only reason they don't get 5 stars is the hours I can access my unit. They are open bankers hours

Very helpful staff and real people who answer the phone and take their time to work with you. Clean, secure space.

The manager was so friendly and helpful! Nice big space, affordable and convenient.

Isaiah and Cody was awesome. helped me through with all things. very pleasant people to work with

I’ve been a customer for a handful of months now and I have to say it’s been the best months of storage unit rental Ive ever had. The employees are actually present in the office and happy to help with any questions or concerns and the rates are really low to compensate for their short business hours. Move over here if you can

NW Storage is a good place to store your things safely. Its convenient and kept clean and the new manager was very helpful when I had an issue with a billing problem. But He was able to get it taken care of immediately which I so appreciated.

Easy to do online and cheap units…

Staff has been super helpful and very friendly! Isaiah especially has been so helpful and so kind.

Thank you Isaiah for answering the many many questions I had.

I rented a storage from here a week ago! Isaiah was awesome! He had such a positive attitude and answered all of my follow up questions I had and walked me through my first time renting a storage unit. Thank you for being helpful, I will definitely recommend. 10/10.

Put lock on wrong, staff notified me and replaced it immediately! Stayed after hours to help move contents

Great management

Clean facility, including the on-site restroom. Friendly staff. Cody was especially helpful in finding the quickest route to my unit. Thank you.

Every thing is great here , clean and easy to use , workers are helpful and friendly. I have been here for 4 years now , nothing unhappy. If you need a storage space here is where you should go !

Cody went above and beyond with helping me move into my storage unit, even going as far as helping me put a trailer mover together! He was so great, and I really appreciate his help!

Cody was very helpful and patient. I appreciated the time he took to answer all my questions. He even showed me where my unit was located in the facility. Edit: Isaiah was so accommodating today. This was the first time putting stuff in my unit but got there at closing time. Not only did Isaiah let us stay for a while to get my stuff into my unit, but Isaiah was cleaning the floor of my unit when I got there. That was so thoughtful. I was blown away!

Everything looks clean and organized. Awesome and friendly customer service. I’ve been happy with how everything is ran and would recommend getting a unit here if you’re looking. If I need to rent another storage I will be coming back for sure

I had a VERY positive experience with this storage facility, the staff went above and beyond to help me figure out some logistical challenges I had with move out. Their customer service was exemplary!

When I first rented a unit at Northwest self storage on 2093 Southeast 82nd avenue Portland Oregon, I let some other person give me a bad opinion of this facility. I wrote a scathing review that they in no way deserved. I am trying to find that review and edit it or remove it completely. Isaiah is so so caring ,friendly ,wonderful knowledgeable that I friend or you didn't know people like him existed. As far as the units go, I have never seen a bit of dust, any kind of moisture at all, and absolutely no damage to my property. Not only that the rent is reasonable, and you get all the help you need from customer service. Although I don't see Lynn as often, she's pretty friendly too! And I love her car LOL

The two guys working Saturday morning 6/29/24 (wish I caught their names), along with about 5 other good samaritans there today, helped me get into my car after locking my keys inside. There I stood while a group of strangers - one of which just so happened to be a locksmith - huddled and brainstormed around my car with various tools to maneuver a long piece of wire inside and manage to press the “unlock” button on my passenger side door. It was an ordeal and I’m amazed they figured it out. The two staff helped look for anything that may help us get inside and were so kind when I would have been at a loss of what to do, or forced to spend a lot of unexpected time and cash to hire a locksmith service. I’m thankful to the two NSA guys who helped me today, along with the other humans there who offered to help without skipping a beat. Lots of good karma coming your way!!!

Great customer service ! Employees are alway nice and respectful

Great facility, clean, secure, good selection of unit sizes. Isaiah (site manager) was very quick, helpful and accommodating getting me set up and moved in easily and quickly!

We rented a inside storage today at Northwest Self Storage. Isaiah was our associate and he was awesome! He was kind and very helpful. Explaining everything along the sign up. He has excellent customer service skills and we think he is a valuable asset to Northwest Self Storage. Thank you for your help Isaiah, you will go far in your in your company. Debbie and Ziggy

Very helpful when i left my unit open, left me a message and emailed me. Izaya and Chase really helped me out!

This location is great. It’s conveniently located, has great staff (shoutout to Cody and Isaiah), and is clean. The drive in parking bay is an added bonus since it’s helpful for safety (indoors and lighted) and weather. Would recommend!

Good people I always enjoy my encounters also very helpful by far best storage I've ever had thanks to the awesome staff!!!! I wish it was 24hrs I think you would have twice the business or at lest 25% increase in customer bases.....keep up the good work an ethical services thanks again!!

Isiah helped a lot. This place Has great customer service.

The manager or the man I was dealing with was absolutely the best, he made me feel like I didn't have a worry in the world he was very accommodating he explained everything to me he was so nice and very understanding and very patient I give this man a 10

Cody at NW storage was so great. He went above and beyond any customer service rep I’ve ever dealt with at a storage facility or elsewhere! Thanks Cody and Isaiah. 10 stars for both! NW Storage is the best!

Great curb appeal they cleaned it up. Would recommend again!

Cody was so helpful! He did everything just right. 10 stars. Thank you Cody. Don’t work so hard buddy. I’m grateful for sure, but you didn’t have to work so hard buddy. Need more guys like Cody and Isaiah! Both are great!

The gentleman that was working last night is beyond helpful. There needs to be more people like him....

Bailey Isaiah and Cody were attentive and helpful!

Great price, pretty good amount of space. Cody and his coworker (sorry, didn't catch his name) were super friendly. They even helped me find the unit I was in. Good stuff.

Great staff. Great prices for large spaces

Very pleased with the unit I'm renting . Affordable, and convenient Issaih is the property manager and he is awesome very informative and helpful which is rare 5stars for him and northwest

Cody went above and beyond! I appreciate what he did for me and I will be recommending your facility! I am a hairdresser and talk to hundreds of people a week! Thank you Cody for your help!

Cody was so helpful! It was obvious there was a LOT going on the day I came in, but they remained calm and professional and helped me figure out the building and my new storage rental. Prior to and while helping me, they had multiple other customers asking for their attention. They didn’t get frustrated or flustered, just really chill. I know how difficult those situations can be, so I wanted to give a shoutout. Building is clean, extra secure(the carts are locked too so they’re always available). Well ventilated, straight forward parking situation. Only downside is the hours, but I imagine that’s because of how you access the units(driving through the actual building). Personally, the drive through is a plus because my stuff isn’t exposed to the elements at all when I’m loading/unloading my vehicle(a struggle with my previous unit). Impressed!

Reserved my unit online which was super easy. Showed up after 4 with our first trailer load. We got 2 carts and made our way up. Got to the unit and it had a tag on it. Well dang....then the manager, Isaiah came around the corner to take the tag and let us in! Like magic! He saw us come in and knew where we were going by the online reservation. We got all unloaded but the last load was after closing so the elevator was locked. Isaiah saw I had just the one last load to take up so he came out, (before I could figure out what was going on) to unlock the elevator to let us up. He then waited patiently for us to grab up all our straps ams tarps so he could let us out of the building. This location is really clean, especially for where it is on 82nd. The only downside? No access after 6 during the week and 5 on the weekends. Totally understandable bc of the location but still, when you work a sporadic schedule the cut off time sucks. This is my 2nd time with Northwest self storage. If you need a storage facility, definitely go with this company. There are many different sizes and price points to choose from, you'll surely find something to fit your needs. 😁

Was very helpful and affordable

After a personal loss, the staff helped me take care of my storage transition issues. They were knowledgeable and compassionate. It is such a joy to work with such professionals. Thank you!

Best place for storage!

Seems very secure and Isiah at the front desk was extremely helpful with getting me settled in.

The younger male worker usually works the evening has been pretty cool with us and made sure to be polite, but also not afraid to enforce the storage policy rules before closing time. We appreciate his friendly service, but also his ability to treat us with respect.

Huge thanks to Isaiah! He assisted my client in getting a better deal on her storage unit. He was kind and explained everything thoroughly. He was up front about cost and expectations. He maintained good communication with me so that I could best assist my client. Thanks Isaiah!!

I had a great experience using Northwest self storage. It’s my first time using self storage and it was made easy for me. I had to relocate our next-door neighbor for a different level of care. The property manager, Lynn was so helpful and reassuring. I would recommend to others.

Lynn was fantastic! She was very helpful and found the perfect sized unit for me. Very happy with coming here for storage.

Clean very nice

This place is rad- super secure, and hella close to my house. Lynn and Isaiah were incredibly helpful, even in the face of a new operating system! What a treat those two are! All the 👍🏽👍🏽👍🏽👍🏽

Isaiah has been very helpful! His communicating and constant assistance has been nothing short of amazing!

The location on South E. 82nd Ave. and SE. Brooklyn St. is one of the gneissic and cleanest location I have ever rented from. They have great prices and the staff Lynn and Isaiah are great at Customer Service by listening and operating services that you will not see at any other locationthat I have rented from It has been three weeks since I rented a storage unit from this location and since then I have rented two more only because the staff here goes out of their way and every way possible to help you. They have a positive attitude and they recognize you as a real customer

My out of town son asked me to get something from his unit. Long story short , he gave me the wrong number and I got locked in the stair well! Elijah at the 82nd branch not only opened the locked door when he heard my frantic knocks, he also gave me the correct unit number, walked me to the unit and made sure I had permission. What could have been a long ordeal, ended up going pretty smoothy.

Manager and staff here were very helpful in showing me multiple units so I could decide which one I wanted. Even ran the numbers on multiple units so I could make sure it was within my price range. Very helpful staff! And the halls are very clean.

Very friendly staff great discount prices and clean facility

Fantastic service and excellent staff! I felt well taken care of and they really helped me out of a bind quickly! Highly, highly recommend!

Very clean facility, very kind people Isaiah. That was working in the front desk was absolutely fantastic. Pfred. I would highly recommend if you need a place. It is clean and safe to store your stuff.

Lynn was knowledgeable and very helpful. Thanks

Lynn was very nice and helped us after a miscommunication and more then willing to reach out and communicate to help us as much as she could in her power we very much appreciate thank you so much lynn

Lynn was a wonderful help with getting our storage unit situated. Quick and easy problem that was done in a few minutes.

Had the best help for Lynn when change my storage unit to a bigger one.

This is the second time i've used NW Storage on se 82nd here in PDX, and i am happy to say the staff here is completely efficient and genuinely friendly and helpful. 5 star in my book. The location is great as well, and the access easy...

Lynn was pleasant and enjoyable!

My girlfriend and I have been renting from Northwest Self Storage for a half year now and recently the management went thru transition..The new management is a very very welcome addition ! Mrs.Lynn and Issaiah have done so much on every level to make doing business with this company extremely positive and a real pleasurable experience. Thank You both and Your staff and we look forward to a new year working with Northwest Storage.

Lynn was very sweet and very helpful. Thanks!

I was really pleased with the customer service that Lynn provided. And she took care of everything. And I walked out of there feeling good.

Excellent customer service! Lynn, the new manager, is a joy to do business with. On multiple occasions, she has gone above and beyond to help accommodate my needs.

Long time customer that went through it all at thr 82nd location. Newly hire Mrs. Lynn and Mr. Isaiah… thank you… you both work hard to turn around a bad situation.

I've been with this facility for over 2 years now and I have not been more pleased and satisfied as I am now. Mrs. Lynn is friggin awesome!!! I was seriously about to relocate elsewhere until Lynn actually took the time to look further into the issues and went beyond to resolve matters and she did so in such a professional way that I felt she actually genuinely cared not only about my continued business but she genuinely cared about customer satisfaction and I absolutely look forward to future interactions with her at this facility. I am now more comfortable continuing business at this location because Lynn makes me feel that as long as she is there my belongings are more than just safe. Thank you and you could not have made a better choice than Mrs Lynn as she's like hands down without comparison THE BEST!!!

Isaiah was super helpful with reserving a unit for me on the spot and was attentive, informative, and friendly. The location feels secure and I love how they offer carts to help load and unload as well.

Stop in and ask about units and potentially renting a unit there. Due to the customer service and how clean and seem pretty safe place due to the process they use to keep it clean safe I will be using this place..

Thank you Isaiah for all the help!!

Courteous helpful staff!

Isaiah the assistant manager there has great customer service goes above and beyond to make the storage a safer and cleaner place to store

I’ve been at this location almost 3 yrs. I finally see changes being made. With a new manager, Lynn is a delight to work with, she very nice takes the time to works with you, and takes care of any issues that come up. She’s the best.

Lynn is one of the greatest managers I have ever had the pleasure of dealing with. I have been here for a while and have never been treated better. Thanks Lynn

Lynn on 82nd and Brooklyn is AWESOME and super easy to work with!! NW self storage has really great prices, and I feel comfortable having my belongings stored in their facility!!! Highly recommend!!!

Linn and Isaiah were both extremely helpful and most importantly I really felt like they had my best interest in mind. That's hard to find these days. Thanks guys !

Very nice and helpful. Would love to do business again :)

Lynn the new property manager was a wonderful person to work with. She is very patient and kind!

I would give this a 3.5 if I could. I'm rounding up... The onsite staff was great or I would give this place fewer stars. There was a period where they weren't fully staffed but have hired new PM staff and everyone I dealt with in person was very helpful and friendly. The facilities themselves are new and nice enough. My unit did get broken into though after being there for only a few weeks. The insurance was easy to deal with and I got compensated with not much hassle, just had to do the paperwork. The corporate side of things was frustrating. They didn't have a good online account management system when I started. They've implemented one but when they did my autopay stopped and I ended up being charged a late fee because I missed the message to reset things up. The rates were cheaper than other places nearby but they raised my rate after just a few months. That's a huge turn off. I ended up moving out. I feel the rate should be set for at least the first year.

There website has decent pricing and options.

Sherri helped me out despite them being closed and Im very grateful for her

Reasonably priced, very clean and has a key coded front gate so I feel very safe here. Would reccomend.

Great manager always kind and helpful, he seems to always be trying to make it a better place! Clean and back to fully functional.

The owner/manager man was super nice and very helpful! He got me set up quickly and showed me all the ins and outs and made it very easy for me to get started! The place is clean and safe and I would definitely recommend it.

Best place to store things we don't have garbage service

Great customer service 👏

Clean storage easy access

The best and most courteous self-storage I've ever seen with impeccable security and early closings I know my things are safe thank you Northwest Self Storage

Incredible

Absolutely love this place! Wouldn’t ask for a better place to store my things! The man who works here is amazing and works with me when it other people didn’t! & the prices are great!

Great employees clean facility except they have a rodent problem and they have an access problem it is difficult to access your storage unit and the hours that you’re told you can access and for some reason nobody can figure out how to make it not be a problem anymore I originally wrote this 2 months ago just after moving in a month or two. Not sure if access ability got fixed yet or not but this is still a great storage just because the property manager is fabulous. It’s terrible that people can’t figure out how to drive into and out of the building without damaging things but at least the employees are easy, efficient and a pleasure to work with.

👍

Only one garage door works at the moment

The Manager is knowledgeable and easy to work with. And it seems that the company treats their customers like a family member. Assuming I will need a storage unit again someday... I will be back

So far so good

John and his staff provided outstanding customer service the entire time I used Northwest Self Storage. I was really surprised at the care he took it took to exceed and to anticipate my needs. Bravo!!!

I felt this was the easiest of any occasion I've had to need a storage space. Very clean, secure and close by to where I moved to, I definitely was satisfied with the experience of keeping my stuff here.

Always clean. Plenty of room.

Helpful

John, the building manager is simply amazing. I operate a small property management business out of the retail space and only wish I could find building mangers that give as much as he does everyday to make sure the building operates smoothly. John, kudos to you!

I had a good experience the other day. I was pressed to get a storage unit to store my new couch. Jamie helped me through the whole process and she did a wonderful job. The next day I needed to go back to put my own lock on my unit. The on site manager was there, can't recall his name. But he helped me get to my unit and told me few more rules and did a great job too. I have nothing but praise for the crew at NW Self Storage.

The Property Manager was informed, on top of things & worked very efficiently! He made my move in decision & process go very smoothly and quickly! You can tell he takes pride in whipping this location into shape! He is doing a great job for his company! The company itself needs to provide more structure for security measures by adding a secured gate enclosure around the car entry location (thereby protecting the moving bay), in my opinion!

I absolutely love this company everyone is amazing

Great place to rent a storage unit .Very secure and fast to apply and get unit .Friendly and helpful man at the front .

The gentleman at this facility, Rob, is very professional and efficient. I hope this company pays him for what he's worth! Give him a raise in pay to make sure he stays.

Very Helpful and Personable Staff. Thank you Rob! You deserve a RAISE for sure.

Fantastic enviroment!

The staff is really nice and anytime I need anything the manager (Rob) and also Jamie is always there to help. I feel comfortable in the environment and also I see that they actually care about what they do. I wish there were more storage places like this location.

This place has great staff and great customer service