Always a great experience at northwest,clean units and friendly staff

I have used this storage location several times utilizing different unit sizes. They have always been easy to work with and the convenient online system makes working with them even easier. I completely recommend using them.

Carley was extremely informative & pleasant to help us select the right storage unit. She’s an asset to your company 😊

These guys are the best!!!

Amazing customer service! Best staff EVER!

I am in the market for a storage unit and have been calling around to different places, carley was very helpful and friendly on the phone when I called in. Very knowledgeable on all the things I asked her. Thanks for the help!

Carley is fantastic! She runs the storage facility with professionalism and care. The units are clean, secure, and well-maintained. Carley is always helpful and responsive, making the entire process smooth and stress-free. Highly recommend!

Very clean and dry, was able to help us switch to a larger unit very efficiently and fast. Have been with them for over a year now and always excellent service.

Friendly, very helpful, and they look out for their customers!

**"Exceptional Service by Carley at Northwest Storage"** I want to take a moment to recognize Carley at Northwest Storage for her outstanding service. She truly goes above and beyond in her role, making my experience exceptional every time I interact with her. **1. Knowledgeable and Helpful:** Carley's expertise in storage solutions is impressive. She took the time to understand my needs and provided me with valuable guidance in selecting the perfect storage unit. **2. Professionalism:** Carley's professionalism shines through in every interaction. She is courteous, attentive, and always willing to assist, making the entire process seamless and stress-free. **3. Impeccable Facility:** Northwest Storage maintains a clean and well-organized facility. Carley ensures that everything is in top condition, from the units themselves to the common areas, creating a safe and pleasant environment for customers. **4. Excellent Communication:** Carley communicates clearly and effectively, keeping me informed about rental details, billing, and any updates regarding my storage unit. Her proactive approach makes a significant difference in customer satisfaction. **5. Customer-focused Approach:** Above all, Carley's dedication to customer satisfaction is remarkable. She listens attentively to concerns and addresses them promptly, demonstrating a genuine commitment to ensuring a positive experience for every customer. I highly recommend Carley and Northwest Storage to anyone in need of storage solutions. Her exceptional service and the quality of the facility make Northwest Storage stand out as a top choice in the area. --- This review highlights Carley's professionalism, knowledge, and commitment to customer service at Northwest Storage, making it clear why she excels at her job.

It is a pleasure doing business at this location, the manager is always friendly,and always has a smile on her face.it seems that she is willing to bend over backwards, for her customers, if the need arises......

Love Carley she's always willing to help and keeps her property nice

Storing with Northwest Self Storage has been a stelar experience. Not only do they have the best rates in town, working with the manager Carley has been one of the best experiences I've had with any business! Would highly recommend them for any storage needs!

Carley is friendly and professional! Thank you for answering all of my questions. I would recommend this place!

I absolutely love this place! The units are extremely clean and so is the property! The owners are extremely nice and very quick to respond when emailed! Oh and so so kind and very helpful! I would most definitely recommend this storage company!!

I have been with NWS for 16mos. and have been very happy with the facility. I want to give a big thank you to the on site mgr Carly who has been extremely supportive and helpful often stopping by to say hi while I was working to consolidate and organize. Thank you Carly.

Facility is clean. Staff was knowledgeable and friendly.

Very helpful with any questions I have. Quick to respond. Very pleasant.

So far so good! Clean facility, easily accessible and friendly staff. I would absolutely store my things here. The staff was very informative and made me feel confident that my great grandmas things will be safe.

I rent a 5x10 unit. CONS: The cost of it the first two months I felt was fair. As for the 3rd month I’m not sure but it’s up 20$ more. So I give a rate of 4stars for that plus it would be nice to have it open later than 10pm. I work late. PROS: super easy online renting. It’s never busy and getting to my unit with ease. Nice people.

One of the best run businesses in Redmond! Carley up front is sweet and knowledgeable. Helped us get a unit quickly and easily when we were moving to the area. Also, with her being a local she was able to give us the run down on places to visit, eat, etc. Amazing experience overall! 10 Stars!

Great place but VERY HIGH PRICES in my opinion however the owner is very kind and has always been helpful.

I did an update now it shows to be a new review. It was about two years ago that I did the first part. I started to rent a unit on the website but then I called to see what was actually available. Pam was great to work with. She explained everything very well and held a 10x20 for me until I could get down there and look at it etc. The whole process was great and easy. Pam had other customers and phone calls and juggled it all very well. Also the sale they had going for the first three months was great! Update 8/25/23- first time I felt a need to update a review. I have not had a unit in my name for quite some time now. My Dad's units have had numerous price increases. It is too the point we have to consolidate or donate lots of his stuff that he doesn't have room for at his house. I see online that prices are dramatically different between locations. Some are higher and some are a lot lower. Terrebonne for example shows to be about half the price and only 5 miles away.

Very nice and understanding owners

Extremely helpful and friendly staff. Seems like it has excellent security. There's an on-site domicile so I'm guessing there's someone on site 24/7 or nearly 24/7.

First time renting a storage space, and was pleasantly surprised at how easy it was to do online. In person, checking in, and Carla, at my location was professional, knowledgeable, and over and above helpful.

Fantastic experience! Just started moving items in and the storage is great and the staff is friendly, responsive, and helpful!

If I could rate 6 stars, I would, excellent customer service.

Customer service is key to a great running business. So keep up the good work on your employees. 🙂

It was great to find a self storage place when I more than even a pod could handle. Thank You Northwest Self Storage...

They are so amazing

Very secure

Good size storage for good prices

Was super easy and easy to get to the units. Very clear instructions

Great service from day one. Very helpful with all requests. Paid in advance for year, but we moved after 7 months and they refunded balance very quickly. Every interaction with staff was friendly and positive

GREAT, GREAT, GREAT! Clean, secure and wonderful managers! Will definitely use again

Bought a unit at auction as always, good staff at this location. Fun and professional.

I was in a pinch and needed a unit right away ! Fred and Tiffany where so helpful and pleasant to work with ! Thank you so much for turning a stressful situation into a positive experience .

I called Northwest Self Storage looking for a very small unit and the gentleman was kind enough to refer me to their other facility as all the units were larger than I needed. I called the other location and the gal on the phone stated they would be closing soon. I told her my situation and she told me to come down. Tiffany was AMAZING and kind!!!

Office staff is terrific and willing to work with you if you have a late payment. They are always very understanding. And their affordable as well.

Super nice and very helpful. I have a good feeling about this place. Thanks for all the help.

Friendly helpful people clean safe location.

Great customer service

Great Management Great Pricing on Units. & Secirity Fences

Super friendly staff that goes above and beyond! After a long couple of days of traveling and moving, they made it incredibly easy. I would recommend to anyone looking for storage in the Redmond/bend area!

Great cheerful staff was able to most business by ph. Very helpful

Cheapest prices I could find, easy to get set up, convenient online/automatic payment and the staff are quite friendly. Could use shorter codes for the gate, however, I sleep well knowing my stuff is secure :)

Everything was explained to Me very well, and the Gal that helped Me was very personable.

The best help money can pay for. The two people who run it are absolutely amazing. Beat place ever

Fred went above and beyond for us . These guys are the best!!!!

Fred is amazing!! 🙌🏽

Excellent customer service and very professional.

Terrific service, very professional, Fred the manager took incredible care of me. There was a question of whether my furniture would fit through the door and Fred offered to go get his tape measure and help me determine that. Would highly recommend them, this is exactly the way you want to be treated as a customer!

Signing up for storage here was so quick and easy, I couldn't believe it. I spoke to a lady named Bobbie and she was so helpful, informative, and called me back in a timely manner to answer all my questions. I really appreciate her. Thank you!

The manager, Fred Foster, was excellent in his help in finding a place for our belongings. His expertise and complete customer service knowledge made it very easy to set everything up. Very friendly. Highly recommend.

Great staff very reasonable pricing and in fenced

When choosing where to store your stuff, you must have realistic expectations. Basically, the business owners are never responsible for damage or loss from natural disasters. Northwest Storage has several locations. I have used two locations in Redmond, Oregon since 2017. Both are in a 100 year flood plain. You must also be aware of the pro-rated policy. If you rent the space in the middle of the month, your charge will be pro-rated. However, not the last month. If you use one day into the month, you are charged for the whole month. Your are also not allowed to dump your stuff. Be responsible and Northwest Storage will treat you right. Each manager is different. I always found mine were extremely helpful working with me on changes from another country over various media formats. My household belongings are safe, secure and personally insured. Be good to them; they are good to you.

Couldn't ask for a more pleasant transaction....the friendliest, most helpful staff on the phone and in person. Highly recommend Northwest Self Storage with multiple locations. Thank you for making our stressful situation into a pleasant one. Manny and Sherry Franco

The service is was great! The team went above and beyond to make sure they weren’t charging me for a unit I had yet to fill. Great looking out!

Very Warm and Caring man took out application And took us right to the unit , sold me the lock I needed as well , nice to know there is one good customer service rep left in the world. I would give this place a 10 if I could

Staff was very accommodating and friendly. We are glad we contracted with them.

Fred was so wonderful to work with. He was friendly and made sure I understood all the details of my transaction. The office was clean and the unit I rented was clean and ready to be packed full! I highly recommend Northwest Self Storage

My experience at NW Self Storage in Redmond, OR was another Great Day. This review is straight forward! What I experienced from the Rental Agent Fred, were all of the above "Customer Service Etiquettes." In my opinion Fred's wonderful spirit and personality makes an otherwise stressful day pleasant and relaxing when it comes to moving. He helped in a caring way to make my moving transition seem effortless and I appreciate Fred! Thanks so much Fred

very accommodating!

Fred the manager was very positive and thorough.

It’s been great! Easy access! Friendly workers.

Great staff ,and a good place for storage

Great staff and secure storage

Fred is extremely helpful and friendly. He went out of his way to make our process as simple as possible. They are quick to return phone calls and extremely nice and professional.

Although the first location I went to said it was open but the door was locked, I headed just down the street to their other location. I was in need of a storage unit as I will be moving within the next month. The manager of this location was nice, friendly, and made getting a unit very easy. There was no pressure in getting one right away and he was very helpful. The process was easy and fast. I never right reviews on anything so this should say something about their customer service.

Very helpful and pleasant staff in the office.

This is the 2nd time renting a storage unit from them. They are SOOO nice, easy to deal with. Highly recommend them!

Very friendly and clean. Gordon was awesome

Great people. Great location. Clean and accessible storage units

Easy in and out.. glad you drove by to see us..

Both of the people that I talked to were very friendly and knowledgeable.

Friendly staff, nice facility, secure, reasonably priced, everything you expect. I was very please from start to end. When I vacated everything was as I left it. I am very happy with this business.

The manager guy there is very polite and respectful.

A strong solid place to store stuff. Even taxidermy mounts get stored in the climate controll units like Harley Davidson due for winter.

A little spendy but has large units and storage for vehicles

Awesome but expensive

Excellent customer service and love the wide drive aisle, they make it easy to maneuver big moving trucks. Great price.

Because we needed 3 units for entire 4bd house while buying new home. Bobbi is amazing, she is the kindest, most helpful person I've met in years. Don't ever let her go, she makes a stressful situation into a pleasant one and really is good at her job, in fact, she should get a raise, she puts up with a lot. Thank you Bobbi from Greg and Kim Marchant! We miss you!

I went to the Redmond location at 1401 6th Street, and the person that manages the units there, Bobbi; what is extremely helpful in explaining to me what units they had available, the prices and insurance that was available. When I asked if I could see a unit she promptly lock the office up and took me back into the units area to show me what she had available. She was extremely pleasant and courteous and I ended up renting a unit there.

The manager is extremely friendly and professional

Great staff, great company, common sense customer service, they don't treat you like a number

They do a great job keeping my stuff safe

Very nice owners and very clean units