I was going through a pretty bad situation and Ruby (the manager) was very helpful, very sweet and made me feel a lot better. Great place!

Ruby is very friendly, extremely helpful, and patient. She answered all of my questions clearly and pleasantly. The facility has security cameras, fences, locked gate, and clean and neat.

Ruby was great getting me located in my unit. Super helpful and a wonderful attitude.

HOW I GOT MY HUSBAND BACK Hi viewers, I'm posting this Because i found lots of people having marriage problems which I also experienced. I recently found help from a man called Dr. Believe he did a great job that made my husband fell back in love with me again after 4 months of separation. if someone out there needs help, I believe Dr Believe is the man to solve your problem. visit his page to know more about him and he will give you the best result. My marriage is better now and am so excited I did contact Dr Believe. Here’s his contact: him https://www.facebook.com/DrBelievetemple EMAIL: ADDRESS: believelovespelltemple@gmail.com This is the best I can do for anyone who is going through what I went through and want to get back their Relationship Again. Thank you so much papa Believe

Wonderful experience. Management is fantastic. Units are clean. If I ever move back to Kaiser, I’ll be sure to use this business again!!!

The on-site manager ,Ruby was awsome! She was professional and made the whole transaction for my new storage rental great. Totally recommend this place. Prices are good too :)

I ordered a unit to store a car online. But when I arrived the units door was too small for car but they set me up right away with a unit that would work for me. Thank you so much!!!

We have used this storage facility multiple times and have never had any issues. Ruby is very helpful and the rental process is easy.

The property manager was great, and helped us find the right size unit we needed. The total process was easy and simple.

Amazing on site manager! Easy to reserve online. Clean and friendly

Manager Ruby was very helpful in demonstrating the storage units

Ruby is great ! Clean facility, good prices and friendly staff. Highly recommend this location

Ruby is wonderful she is so understanding and kind

property manager. name Ruby I have excellent customer service. friendly and helpful. I am so thankful for her service.

Northwest is fantastic - especially Ruby! Ruby gave quick and competent service in opening my account, called me while I was out of state to let me know I put my lock on wrong, offered a quick and remote easy solution. And she is friendly and personable as well!

Ruby is awesome and went above and beyond to help me problem solve an issue. Thank you!

Nice service, nice lady on the front desk name Ruby answered all my questions.

Ruby was courteous and efficient. The process was quick and easy.

The manager at the North West Storage is super nice, she helped me and took good care of me. If you’re looking for an affordable storage unit or parking spot for you RV or vehicle, don’t go anywhere else. You come to the North West Storage, they will take good care of you. Thank you and GOD bless you.

I’ve been storing with Northwest Storage for the past 6 months. Ruby is knowledgeable, efficient and always a pleasure to see. 5 stars isn’t enough for this one, she deserves all the stars in the sky. Thank you for all you’ve done Ruby, you rock. 🤘😉

Hands down best customer service! I wouldn't go anywhere else.

The lady in the office was very helpful

Great, friendly staff. Would highly recommend!

Northwest:) Best Storage Unit Company!!! Nice / Friendly CLEAN !!!!

Ruby is amazing and extremely kinda and helpful if there is a issue she has gone over and under to help find solutions and gone out of her way to help while still managing the office and other people were walking in as well she needs a raise this year for sure in my opinion thank you Ruby for everything

The on-site manager Ruby is the best! She does her job better than most I've seen. She's not there to just to get a check but genuinely cares. She seems unassuming and people have tried to take advantage of that but she is on top of everything and doesn't a thing! She's a super person amd does her job super! Don't meet too many people like that in life and I'm thankful I have. Ive had bad experiences in the past with storage facilities and she's the only one I can say anything good about. #realtalk

Friendly and professional staff made this the best experience ever!! I'll be recommending northwest self storage to my friends and family!

This would be a 1 star review if it weren't for the fact that the manager for another of the properties just happened to be on site at the property we had been trying for DAYS to reach by phone! Ruby provided amazing quick, efficient, and friendly service in a crisis situation. We would have moved to a different storage had she not been on site to help us. The automated phone system is seriously glitching out! I tried more than a dozen times and would get about 3 levels in and get hung up on every time!!!!!!!

I got behind due to some life problems, and despite some high fees attached they have been very patient and helpful in making sure I don't have to lose my stuff. Ruby has been wonderful, 10/10, lovely person 😁 The business model itself definitely has that corporate unfeeling energy, but that is fully countered by the people who work here.

Ruby was an angel! She understood my needs and hooked me up with the right unit! 100% come to this location for your storage needs!!

Just The Best Manager Ever Ruby. She Not only keeps your property safe, she keeps you well informed. A PERFECT EXAMPLE OF CUSTOMER SERVICE SKILLS. Just saying save yourself a bad experience and rent from Ruby at NWself Storage of Delweb.

I’ve had a unit there for 4 years. It’s easy to access for me, secure and they have been very helpful. Great customer service.

I've been a customer of NW Self Storage for a couple years now. The one issue I experienced, leak in the roof, was fix quickly. Staff, Ruby, is very friendly and makes you feel welcome. Almost always someone onsite to answer questions. Great place and would definitely recommend.

Overall great experience. Try to skip the call center and get with the property manager. Ruby took care of my company very well.

Great customer service Ruby was awesome

Perfect costumer service, thank you!

Had a great experience good pricing. Never any issues!

I like this storage awesome customer service and well kept up and really good management

Ruby has excellent customer service skills. She made sure I was able to get a storage that met all my needs. She is amazing and brightens my day every encounter we have. The facility is up kept and clean I would recommend any family member or friend to see ruby for any of their storage needs.

Great service. Thank you Ruby!

I've dealt with a lot of different storage facilities over the years and have always tried to avoid them at all costs cuz it never worked out for me. Then life happens and I find myself having to do it again and I was very apprehensive about this place cuz of the neighborhood but was pleasantly surprised to find out that live on manager isn't out to screw me out of my stuff but was VERY ON TOP OF HER GAME DOES NOT MISS A BEAT! And her customer service skills are unrivaled hands down which is an area I'm very familiar with cuz I've won many many awards for the time that I did it. Most people out there in the world I unfortunately ain't got nothing for them but I wouldn't hesitate to jump in front of bullet before it left the barrel of the gun! Ur an amazing person Ruby and U do Ur job better than most out there! I don't get to say that very often, thank U for being U! Got nothing but the utmost love and respect for U and Ur family!

Clean and well maintained

The property manager Ruby was amazing to deal with. She saved me almost 50 dollars a month with a simple spot transfer. Pro rated the next month. Super happy with this place !!

Friendly, quick, and easy to work with. Would highly recommend.

Convenient location, secure customer access, online payments ~ but most importantly excellent customer service. The property manager (Ruby) goes above and beyond to make sure that your experience is well informed, easy and efficient. Ruby is really what sets this facility apart from every other storage company.

Place has been great to rent from. Ruby the onsite manager is blunt and upfront and says it as it is. She will do what she cAn to help if possible.

Ruby is the best . Easy to talk to , very informative, and an all around great person to have on site

Ruby with my Del Webb, Salem, Or location was the best! Always friendly and helpful. She saved me a ton of money when it came to needing a locksmith! If you need storage, I highly recommend this location. Thanks for everything!

Friendly staff, clean location, easy-to-use, affordable 👌 what a storage company should be ✔️👀

Ruby has always been very helpful when I call the office needing assistance with the auto bill payment system. But not just that. The office staff goes above and beyond for me and our business needs. Thank you so much for all you do for me! :)

The truth is, very good service, the office lady is very kind and friendly, I really like it. I recommend the storage to anyone who wants, they already know where the best place is 🙃🙂

Ruby is the BEST. This facility on Del Webb has been wonderful and I would highly recommend them to anyone who asked.

very kind but definitely willing to work with you if there are problems and issues the prices are fair and easy access to my unit. they answered all my questions and help me try to think of any questions that would be related

Ruby is the most helpful person ever

Best !!!! Best Customer Service, I was supposed to go down the street to a different storage company, however I walked in and this lady with the Nicest Red hair and Fun looking reading Glasses 🤓 , sold me on her customer service and The BETTER DEALS HERE @ Northwest Storage .. I saved money and she saved me stress !!!! That was the key 🔑 . I’ll be convincing my family and friends if they have a storage need to not go anywhere else but HERE !!!!!! 😇😇😇

Ruby treated me with respect and met all my needs. The facility is clean and seems to be well maintained. She answered all my questions and offered suggestions .

This place is great and has accomodated us greatly. I highly recommend! Love the costumer service!

Ruby was very nice and happy :) I got good vibes from her .. she helped me get the perfect unit for my things .

I couldn't have been more pleased with the service. Very easy to talk to and answered all my questions. If your looking for a place to store your stuff this should be the first place you look.

Excellent responsive service and competitive prices. Would recommend this location to anyone looking for RV storage.

Property manager is very friendly and professional.

Ruby and Co. are great people to work with. Always feel secure when in property

The on line reservation was easy and stress free. The person that called, Ruby, to welcome me was so informative and helpful., also very nice!

Always my 1st choice in self storage. This location is exceptional because of ruby. She is amazing and couldn't ask for a better manager.

Are experience is good really kind they help when wee need help.

Ruby was a great pleasure to deal with. Very professional and personable.

I've had my Storage unit for over a year now and haven't had any issues. Prices are fair and better than surrounding storage companies. Everyone is very kind and helpful. Ruby Twospirit , from one of the salem facilities is Awesome !! She's fun kind , and always willing to help me . Definitely recommend asking for her for any questions you might have . 🍻😀🤙

The best storage you can ask for literally ran a whole company from a unit at this location for three years. It’ll always have a special place in my heart and if I ever need storage again, I’ll be coming back.

This property is really clean and presentable. The lady, Ruby, is an absolute delight, she's very kind and helpful. I'm very happy with my decision to store my stuff on this property.

Ruby is the best manager, she is super knowledgeable in any questions you have about your unit or bill.

This used to be a 5 star, but I'm finding it very difficult to make a payment for my unit. Every month I have to call the office to make a payment.

Easy to get a unit, make sure you bring a lock when you get a unit, otherwise you are stuck buying one from them! Other then that, it's an okay place to use for storage. They are just now getting up to date on their payment website showing the customer items and fees associated with the amount they pay a month.

This is for RUBY- She is always so nice and very efficient, she's gone out of her way to make the "storage experience" a positive one for my husband (Robert) and I. Here's a big SHOUT OUT TO RUBY!!!! TYVM!

I would like to thank Ruby for her kind and helpful customer service. My wife (Patty Phillips) and I appreciate you! Thanks again!

Ruby was very helpful and efficient! 5 stars!

My friend has a storage here it's very clean and not trashy. Office lady Rubie is awesome.

Great customer service, great prices , great location 😊

My friend has a unit here, and the manager Ruby at the del Webb location is amazing and the whole facility is cleaner than all the other companies we looked in to renting from. Definitely 5 stars

We have multiple units here and Ruby has taken care of us so well!! She is great at communication and making sure the rules are clear. Highly recommend Northwest Self Storage, we switched from another storage company and saved money while getting a bigger unit.

I have had several different storages, in several different cities and towns. I have rented from several different companies.I will say hands down there is no better facilities than Northwest Storage has. Ruby at the Del Webb location in Salem,Oregon is the most spectacular on site manager of them all. I'd come visit her even if I didn't have a unit here.

Very professional good customer service

Great facility to rent from always very professional.

Exelente atencion de la manager

I had the best experience with Ruby. She helped me find a storage unit that was within my price range and fir the size I needed. She was a joy to talk to, and provided great customer service. Highly recommended!

This location on Del Webb in Salem, Oregon is impeccable. Very clean and professional. The staff are knowledgeable and friendly.

I have been doing business with Northwest Self Storage for a couple of years now and they have been fantastic. There is one flaw though and that is they have switched companies to do the payments and we used to have a 10 day grace period. That is decreased down to 6 days and I am over that by one day and there has been a late fee charged to my account. I would understand if it was over the 10 days but missing it by one day should be able to have that late fee taken off. I hope this can be fixed for future customers. Other than that I am a very pleased customer and will continue doing business with them.

Very helpful and friendly,

I do online storage auctions and had the winning bid for a unit on Del Webb Ave. The manager was very helpful and really friendly. She answered any questions I had. I look forward to getting more units there in the future. Bill F

Great prices and lots of room for my stuff. Also the staff is incredibly friendly and helpful!

This facility is great! Clean and sturdy. Ruby is an amazing worker and makes sure your property is safe. I'd recommend this place to anyone.

Very pleased with my choice of storage company I appreciate RUBY she was an excellent help! 👍

Been storing with these guys for several years and plan to fir a while. Flexible and customer service oriented staff.

Nice, friendly & very helpful - answered all of my questions. Thank you, Ruby.

The people I dealt with, specifically the lady manager were very nice, helpful and professional. I’m happy I have chosen this storage unit company.

Ruby more than earned this 5 star review! Thank you for going above and beyond! This is a great place to store your goods.

Ruby was the most professional and helpful person I've worked with in a while please ask for her!

Just sold our trailer and no longer need the storage. Been with the facility since 2017, and never had a problem with the staff or the facility. The only issue I had was the lines marking the space faded. But understand how difficult it would be to refresh the lines with one or more trailers always in storage. Will definitely use again in the future, if I get another RV.

Ruby, at the Del Webb Ave NE Salem location Has managed to make a real stressful time so much more tolerable. Ruby is so personable and Knowledgeable and just has this ability to know exactly what you need and how to make it happen. She gets a 5 star rating for her superb Customer service. Thank you.

Friendly Management

We had our RV in the gravel lot for 3 years and it was fine but the spots are close together. The staff is helpful and friendly. We moved because we found a different lot with inside storage and electricity.

This storage facility is so very accommodating, particularly due to Ruby the manager. She is courteous, prompt, personable & professional. Give her a call for all your storage needs. She will take super care of you. Thanks again Ruby for all your help.

This was an excellent choice for storing my daughter’s college dorm “stuff” over the summer. The unit was clean and well lighted with easy access. Ruby was so helpful with answering our questions. We will be back.

Ruby is the best. I won’t rent from anyone else.

This storage facility is top notch. The manager on site, Ruby, is so friendly and so helpful. She is truly just trying to help everyone and make everything work. Its refreshing to work with such a great company!

Great staff and great prices, would recommend this storage location to anyone.

Ruby was a perfect professional, yet also real and down to earth. Very helpful and pleasant.

Staff was really nice in helping me get set up after a fire. Needed a place to store salvaged items. Online payments are easy.

You had an awesome time at the storage unit they're very understanding and very helpful and I wouldn't refer anybody anywhere else but here thanks again you guys and God bless

Easy going crew,could easily answer all questions. No "pushing" on buying anything. Was allowed to go thru 2 trailers on checking out everything.

Very friendly, got me a great deal on the size I was looking for, this needed to be edited. So they ended up charging me way more afterbmy 2nd month, so was definitely no a great deal like I thought it was.

It was great the unit was clean and the process was fast!

Very clean

sorry, its personal, but thank u for such courteous help.

I rented a unit to store my husband that had just passed away's things. His death was very sudden and unexpected, so in this very busy time it was incredibly helpful to be able to do the entire process on-line. I loved it.

The best place ,hours of work and managment.

It was kind , courteous, and professional

Easy to work with and got us set up with the secure vehicle storage space we needed.

👍 was a good experience

It was packed and I still got what I needed fast

Great customer service and low price's

Easy access, great management, safe and secure!

Perfect and cheap

Friendly staff. Would be 5 stars if they had security cameras on the units.

Waited For Cherriots rt. 9

The whole process was great. Would recommend them.

Very nice owners/employees. Courtesy reminders when rent is due. Quick responses.

Super friendly and very helpful staff! This place is clean and secure to store our priceless possessions.

Excellent place to be rent! So much less than where I moved my storage from and minimal late fees. 🙂

Jennie couldn't have been nicer when she checked me in and went through the contract with me. This facility was a referral from someone, and I am glad I followed through.

I choose Northwest storage based on other family members using this facility and based on all the great reviews. Jennifer who helped me was very nice and showed me a unit and did all the paperwork in a timely matter. It was fast and easy.

Nice clean

Keri, helped me get all set up. She has amazing customer service skills. So helpful and quick. Willing to search locations for me and place me on a waiting list for my first choice. Awesome job.

Very convenient and the personal is very helpful and kind.

Employee was very thorough and knowledgeable. She was very pleasant and had a good sense of humor.

This business made it easy for us to store stuff!! Very helpful, friendly staff, flexible in meeting our specific needs,and reasonable in price. Clean, well-lit and secure.

I would HIGHLY recommend this location to anyone needing storage - the office managers are fun to work with, they have gone above and beyond with anything I have needed; ESPECIALLY during these strange COVID times. I didn't need storage for long, but if I find myself needing storage again anytime soon, I will definitely be returning to NWSS - specifically the Self Stor location.

I've been storing my Tools here for 8 or so years. I've always been treated like I was a member of the family. The Managers, Randy and Diane McCoy are always pleasant and friendly 😊 I have and will refer them to my Family and Friends.

They give great service every time I come in there and are always friendly.

Managers, Diane and Randy McCoy are always very pleasant to work with and were willing to accommodate all my needs.

Renting a unit here was a positive experience. The staff is friendly, the facility was clean and secured. I would definitely recommend this place to others!

The managers of this property who live there (Diane and Randy) are so amazing. They're extra friendly and helpful to everyone who walks thru the door. Such a great "family vibe".

I've rented from them several times over the years I dont go anywhere else. Thanks

Northwest self storage is a great place if you need a storage unit the onsite mangers ate nice the storage units are clean and dry the prices are decent. I would recommend them to anybody who is needing a storage unit.

Superior service, had banking issues and they worked with me thru getting a new card on file and assisting me getting in after office hours. Great place, nice people on site. Highly recommended for you storage needs.

Super sweet staff who are always helpful, decent prices

Super nice people

It's priced decent compared to other places around town. They give a discounted price the first 3 months then it jumps up I found better deals at absolute storage and they have 24hr gate access very convenient

They really helped me out the day I was moving in when I was all signed up for one unit and realized later that I needed the bigger one. Comped me a few fees and got my first few months at a discount!

Wonderful people to work with. Understanding of our timetable and changes due to circumstances beyond our control. Very kind during every conversation.

Easy storage

The staff are very friendly and available to answer any questions in a timely manner. The front office staff were fun to work with, he made sure I felt at ease at their location. This was my first time needing to rent a storage unit and I would definately use nw self storage again in the future!

Friendly

They only place I'll store my belongings. And Randy and Diana are awesome..

Good storage

I HIGHLY recommend this place to anyone who needs to store anything. The staff are all professional and extremely nice people. I accidentally locked my unit the wrong way so it wasn't actually locked and they called me immediately to tell me it wasn't locked properly.

Easy in easy out

Extremely nice people. They even called and let me know that I didn't have things locked up properly. They go through and make sure everything is locked down. The office is closed from 2pm to 3pm for lunch.

Encuentra diferentes medidas para poder guardar tus cosas y sobre todo a un bajo precio incluyendo una buena seguridad por un precio razonable , en un lugar muy centrico podria desir que es un ligar muy limpio

They are so awesome! The price is great, the storage is awesome and they have me setup perfectly, I will always remember my codes. Plus making a payment is easy. This is a place you can trust your personal belongings to! Thank you!

Great staff!!!

Finding myself in need of a storage unit, I have returned to your facility for two reasons. 1). Your facility is in a convenience location. 2). Diane and Randy are very pleasant to deal with. They are both professional and thorough, providing me ample information to make the best choice for my current needs and potential changing needs.

Friendly employees who keep the storage area safe secure and clean. Super helpful when needed and always there for you if you have any questions.

Good deal for 3 months

Average storage unit

Seems like a very secure facility with friendliness as a bonus.

Best service. They make you feel comfortable and go beyond what is necessary to make sure you feel taken care of. Great family environment. Life would be better if more businesses were run this way.

Good

can I have a storage unit with down for over 6 no over 10 years they have always been friendly I've paid my bill on time and I just officially moved to Cedar by moving all my stuff out

Thank you for the great customer service and for always being there when we had any questions. We highly recommend this storage Facility and look forward to renting with you guys again. Thank you

I have had a wonderful experience at this facility, both in the overall excellent customer service, and the efficiency and cleanliness of the operation as a whole. I would recommend Northwest Self Storage to anyone that wants to be treated as a valued customer and to have their belongings be treated the same.

The best service, clean facility.Managers Randy & Diane are superb.

Friendly people

Easy to work with and the best deal I found.

I have nothing but a great experience with this storage facility. The managers, Randy and Diane, are wonderful to work with as they are always very professional, willing to help and do things that don't fall under their regular scope of work. I would recommend this place to anybody looking for a safe, clean and easily accessible storage facility.

Awesome deals. Great service. Highly recComend for your storage needs

I needed a storage unit so I called and got all the information I needed to choose Northwest Self Storage as my new storage facility. Awesome staff and great rates! Thank you Northwest Self Storage.

There great

Get place with good deals and was actually the cheapest place I found for my storage needs. Great customer service, Emily, was amazing, she went above and beyond to help me with everything and found the best cheapest unit that fit my needs. Would for sure recommend to anyone for short or long term storage. Oh and very secure ... With units available all over Salem and the surrounding area.

Office staff was easy to e work with

Very Pleasant too work with. Polite, Professional and willing to go the extra mile to make sure that I was renting the correct sized unit for my needs. I've already referred them to my friends.

Great service! I called in to get my things moved out to move into my new home. They don't open until 9:00 am on Sundays. Due to other personal reasons I needed to get things moved at 7:00 am. The lady was so kind that she offered to go in at 7:00 to accommodate my schedule! I recommend this place! Great service and prices.

Very clean and convert

Clean, and free moving truck!

Great prices

Love i just transferred my stuff from Eugene to here now it's all close to me now

Not bad

Excellent customer service. We have been storing our stuff for over 1yr 1/2. Such a clean & safe place. I have NEVER had anything stolen and I have stored my rv & trucks there. I would HIGHLY recommend this place to my family & my friends. Angela

My name is Kimberly Reitzer and I have nothing but good things to say about this place. It's very clean and the managers are so nice, they make you feel like you are old friends also they give you a courtesy call to remind you that your payment is due. I recommend this storage facility 100%!!!!

Very nicely kept grounds