Thanks for all your help really pleasant and helpful....

I have been looking for a storage unit online that was a decent price and came across Northwest Self Storage. The price was low, the business was good and the unit was clean. The website was easy to navigate and make a reservation for the size of unit that I needed. When I came to purchase the unit, I met Melissa at the front desk and she was able to promptly help me to get exactly what I needed. Melissa explained everything in detail. She was nice, courteous and knowledgeable about everything I had questions about. When I saw the unit, I was more than satisfied at the quality And cleanliness of the unit. I would highly recommend Northwest Self Storage again and again. Thank you Melissa For the positive business experience.

Susan is amazing so kind and friendly treats you like family. Very helpful and keeps the property and the units clean and tidy you can tell she loves what she does keep up the good work Susan we appreciate you

Best storage I've ever rented. Susan is very helpful.

Bought a unit from auction, Susan was friendly and made the process fast and easy. Thank You..

Love that I can access my unit until 10pm and Susan has always been very helpful and accommodating!

So far is good . Very prompt and got in and out very easily.

141 had an amazing time with the shed owner was amazing

We have always used this storage place northwest self storage its far better then any place I've seen ?very clean awesome people running g the place

Very clean, very secure, great pricing, and excellent customer service.

Very clean, very organized. Excellent customer service and Susan was very understanding and easy to work with. 10/10 would recommend

Really helpful and easy to work with!

So far this place is amazing!! The one who runs the place is so helpful, courteous and respectful. You can't ask for a better place to store your stuff and know it'll be alright in their keeping!! Just an update: this place is still wonderful. The staff is so helpful.

We have owned mini storage facilities in the past. If we still did, we'd do everything we could to lure Susan to come manage it for us! She is a wonderful, knowledgeable, kind and helpful person; it was a delight to meet her and rent a unit from her. To Susan's boss: you are very fortunate to have Susan in your employ!

Your manager was so nice and helpful and we got a lot done that needed to be done

I’m excited to store my items here! The manager, Susan was very helpful and got me in the right unit!

Manager Susan and her staff from initial contact met all the professional standards that I expect in business situations, all while being personable with genuine kindness. The rental dynamics were outlined and answers to my questions were forthcoming. I also appreciated the knowledgeable customer service. In the current business climate of 2024 I found my experience a refreshing rarity. I highly recommend Northwest Self Storage under Susan's management.

Truly a storage that you can count on

Great facility and the manager is amazing, my girlfriend and I absolutely love her.

Susan went out of her way to help me figure out my unit. I kept calling the customer service and they wouldn’t/couldn’t help but she worked with me! It’s those things that matter, I will stay here because of her!

I've kept storage units before. Usually the property is littered with trash and the units are unkempt. The units on Olympic are clean and painted. The manager, Susan, is always friendly and helpful. I'd recommend this location to everyone and anyone.

Great

The manager is excellent there takes care of you

Susan has always been very cooperative and helpful. I appreciate all she does for me and my storage needs. Highly recommend.

The lady that was there was very courteous and helpful with my needs.

Great storage place, fast service and reliable with great hours! Definitely will come back!

The lead female staff was great fast customer service. Highly recommend.

I signed up online. It was pretty simple. Have a great day.

Good storage unit for the price and a good management crew there.

My rental experience was great. Susan explained everything for my rental and told me to call if I had any questions.

Susan Whitaker at the Olympic Location has been such a huge help to us during a move in & out and even helped me in getting a door unstuck. Nice to have a friendly face when coming and going and she is always available to answer any questions or issues that arise:)

This location makes sure all my storage needs are always met. Location manager is always kind and ready to assist with any needs!

Nice, clean, spacious storage lockers

I'd most definitely rent from these people they're very friendly helpful reasonable rates and very clean

Thank you for going above and beyond today!

Used this unit for about a year and was pretty happy with it. Throughout heavy rainstorms and the ice storm, no moisture was getting into the unit. All of my belongings were in the same condition that I left them. Although, they have a pretty bad rat/mouse problem. When moving my things out, I noticed there were mouse droppings EVERYWHERE! (Note: I did not store any food items in my unit) They put a little packet of poison in there to help get rid of them, but there must have been so many, because the packet was empty by the time I left. Overall, a decent place to store your belongings, but not as clean as I would have hoped. The rent increases pretty often by significant amounts, which can be frustrating, but I understand the circumstances.

Great facilities. Clean, well-kept, great staff (short-staffed so sometimes they aren't open) and the prices are constantly going up (even after being a client for almost 5 years) but overall, a good place to keep your stuff.

Good expierence all the way around would recommend to anyone .very friendly service and good gate hours was helpful for me .

I loved the service and especially the time spent here!!! Very excellent customer service, highly recommend this location if you’re needing long term or even short term units. Very reasonable rates and prices.

Susan went above and beyond to help me. She is awesome!!! And kind and sweet!

Great storage rental experience. This facility is in a good location, and is clean and secure. The storage manager was super helpful and very easy to deal with. I rented a unit for a couple of months, and if I ever need a storage unit again, this is where I will go!

Awesome place always clean. I moved from another storage place because of rodent damage. Friendly. in springfield off of Olympic

Nice and easy. The lady running it is nice and helpful and is on site almost daily

Very easy to rent a unit online. The property manager Susan was so very helpful and nice. Facility is clean and secure and in an easy access location.

I am a current and previous customer!! At the Springfield Oregon location on Olympic. Susan is the manager there and she is the best!! She is helpful and kind. I won't go anywhere else to rent a storage unit. I have seen her with other clientele and she is forthcoming and honest. I can't say enough about Susan she Rocks!!

Susan really knows her stuff. She is efficient and knowledgeable.

Great experience with NW Self Storage! Rented a unit for a little over a year. Never had an issue. They communicated perfectly with me. Updated me ahead of time when there were rate increases and changes to their online portal. The units are clean and well maintained. When we were done with our unit they were so helpful and understanding. Definitely recommend this storage company!

The staff was very informative and helpful.

I was impressed with Susan and her awesome attitude in helping me with a storage unit. She was very clear about everything in the contract. She was very helpful in finding what work best for me. She gave me a great deal on the unit and I look forward to staying here long term.

Excellent service with Susan.

Northwest Self Storage provides excellent storage solutions with a variety of unit sizes to meet diverse needs. The facility is clean, well-maintained, and secured, offering peace of mind for storing valuables. The staff is friendly, helpful, and efficient, ensuring a smooth and positive customer experience. Overall, Northwest Self Storage is a reliable choice for those seeking a trustworthy storage solution in the Northwest region.

Super helpful and very friendly great place to store your belongings 😀

The woman who runs the office at this location in Springfield is really nice. She has bent over backwards for everything that I've needed done and succeeded with all of it! I couldn't have picked a better person to manage this complex! The complex itself is nice and clean and has hours that are workable and you can make your appointment for your rental online and get your code online all at the same time so you don't even need to see somebody. They also have great rates online with great discounts. I believe right now is 2 months for half off when you rent certain storages. All in all I would recommend this complex just for the woman alone that runs it.

Thank goodness for this storage place! I had to rent a storage last minute for an unforeseen move and when I called they set me up with a great price for my first month. When I went in the receptionist was awesome and took great care of me. If I need to use a storage space in the future this is where I will go. Thank you for saving my butt.

Great storage units! I loved working with the unit manger, she was very helpful and positive.

I had a wonderful experience with Susan Whitaker she was super knowledgeable with her facility, and found just what I needed for my stuff. Her customer service was superb, very friendly and a great smile

Susan Whitaker has always been friendly and understanding. Amazing customer service, and a great smile.

Susan has been so kind and helpful throughout my time with northwest self storage. I recommend this storage service for anyone short term or long

Susan is very friendly and down to earth .my renting experience has been exceptional do to Susan's work ability. She worked with me to keep my experience as awesome as I have ever experienced. She has great custmer servive. And is a huge asset to northwest self storage. I would recommend anyone looking to rent a storage to go see Susan she will take care of whatever you might need.

Good customer service from Susan Whitaker

Very clean dry units. No rodents

Clean, well maintained, and awesome staff thanks Susan

Brent is great

Brenn answered my questions and made it an easy move.

Brenn is the best!!! Thank you for always being helpful and friendly!

Brenn , was great helped me close our storage door easier .

Susan is always so friendly and helpful everytime I come in. Unfortunately I am moving out due to crazy rent increases

We have been customers at Northwest Self Storage for 10 years now and we just recently downsized from one unit to another and Susan was proficient in helping us make this transition in a timely and efficient manner. We pay our bill in person and so we see her every month and she has always welcomed us in a friendly professional manner and greeted us with a smile and a great attitude! If we call and have questions she is quick to respond and help us. She is efficient and responsible in doing her job and an asset to this company! We thank you so much Susan for your excellent service!!

Pros: The manager there was great- easy to work with and very professional. Good hours, clean units, secure, with a lot of cameras. cons: There was a glitch in the software that caused some problems with our payment process. Not too big of a deal- all organizations have to update systems at some point. The rent went up significantly in the last month we decided to close our account. This is probably partially due to all costs going up due to inflation, but the increase was significant. This played a role in why we closed our account when we did. Over all, our experience was good. I'd use this business again if we needed a self storage membership.

I have had a long history with various storage facilities throughout my years here, and I have to say (I never post reviews), that this is one of the best storage facilities around. The customer service is top notch, its clean and accessible. Susan on Olympic is a hoot! She'll go above and beyond and keeps it real 100%.

Great facility and staff.

The staff is very friendly and knowledgeable, plus they have a sense of humor. Bren helped me find the unit that fit my needs.

Two lady's I see in the office (Brenn and I think Susan) are always hopefully and sweet. Always help to make sure I know what's going on. Had a stressful life event and they were very helpful with letting me know my options to make sure my belongings stayed my belongings. Always happy to go to the office and see them.

Susan is amazing but unfortunately the prices kept going up and I couldn’t afford it anymore. I found a place that was 100.00 cheaper for the same size unit but I’ll miss Susan.

These guys have been absolutely amazing… Customer service has helped me so much I can’t begin to say! Proud to say that I have been a loyal customer for 10 months. They have went above and beyond. I would give them a 5 star for clean storage and grounds along with customer service.

Been putting this off for awhile now but I just wanna say Brenn has done an amazing job running this facility when the manager is gone!

Brenn is amazing, super helpful!! I'm a traveling nurse and got a little behind this month and she was very polite and understanding

Brenn was very helpful and smiling. She did her job efficiently and bubbly. She was totally awesome!

Brenn is the sweetest and nicest woman ever. She helped me make the decision to reserve the best unit for myself. She is awesome and beautiful and helpful.

Went in to pay my bill and Brenn at the front office was so nice and helped me with my transaction very quickly! Thanks again

Brenn was a huge help and made my situation 10x easier. thank you!!!!

Awesome storage unit place, super helpful and clean

Talk to Brenn today about up grading my unit and she was very helpful

Staff is super friendly and accommodating. With decent prices I wouldn't go anywhere else.

This was by far the best storage place I’ve used, very friendly and helpful! Thanks Brenn and Susan for dialing it in every time I needed it!!

Wonderful customer service. Had a great experience overall at the Olympic location.

Susan was such a pleasure when we checked in. The whole process was super easy. The facilities are clean well organized with plenary of light and room to maneuver large vehicles. I could not give a stronger recommendation!!

So my husband bless his soul recently got a unit as we were hitting the road for a summer of camping and travel. Needless to say at our first spot we realized we had way to much stuff. We decided to head back and reevaluate our packing options. Upon arriving at storage and seeing our unit we realized that not only did we bring way to much but our unit was way to small.and an extra charge was not in our budget. Let me say this the manager went way out of her way to help us in a time when you can hardly get someone to smile at you she was the best. If you need storage go to northwestern never go anywhere again.

I had a storage unit for just about a year. I am really impressed with the willingness to work with me on saving money. I felt like the manager cared and understood the value of a happy consumer. She allowed me to show up 20 minutes before closing and was unbelievably patient with me. I really enjoyed the reliable service that gave me peace of mind knowing that my unit was safe and my personal items were in good hands. I took the time to write this review because I called every storage facility in the Eugene/Springfield area. I had a wide range of customer service styles performed by everyone I called. The biggest reason I went with Northwest is the communication and professionalism was worth the attention to call back to compare prices. I was even more excited about having the best deal I found on the square feet per cost. I was able to afford a bigger unit than I planned. I also was surprised that when I called to give my notice to empty my unit. I was given a chance to save money and not pay for the next month. I can't recommend a better and more professional service. No stress or complaints. Check this place out for a great deal. 👍🏼

Great customer service the front desk went out of her way to be helpful friendly

Easy to work with and great customer service.

Expensive

Susan, the Property Manager, is exceptional. Very kind, helpful, and quick to respond. The location is clean and well maintained. Highly recommend this location.

Great storage unit, they stay open later than most storage facilities and they don’t charge a deposit

Working with this location has been a pleasure! The manager is such a great help and a joy to speak with.

Everything is good except the car they allow to be parked near a certain unit. I happens to be where I need to turn to leave. I have to keep backing up to make the turn without hitting the car. Not sure why it’s not parked elsewhere.

Susan is awesome and is always working hard she deseves a raise!

Susan is the most amazing property manager! And please note, this is not one of her friends just giving a good review. I am a client of NW Self Storage. Any time I have a question or an issue she is always more than happy to help. Even if I make her late for her lunch!

Great experience, knowledgeable friendly staff, helped me get a perfect spot same day. Will definitely recommend to friends family and colleagues in the estate sale and antiquities community.

Very nice storage, Susan is very nice,very helpful 122

Love Mel on 599 Hwy 99. Love Sue in Springfield. Great place. Clean. Great staff.

The young lady that helped me was very helpful and very informative.

FAST AND EFFICIENT SERVICE

I would highly recommend this place. Friendly and very helpful manager. Very clean facility.

Had a unit there for short while,the manager I believe her name was Debbie was very helpful and professional, would definitely rent from her/there again.

Helpful and very friendly property manager!

Very patient and helpful. Lady up front helped me transfer to a bigger unit after I rented one that was too small. A lot of computer work for her, but she didn’t complain. Much appreciated.

Very well run, clean, organized, awesome staff. Highly recommend.

Debbie was great! I had an excellent experience with her she was super helpful, units are clean and she is very proactive in keeping an eye out and walking the units to keep all our stuff safe and secure which is so important these days!

My experience with storage units are not mentionable. However the lady at Northwest self storage on Olympic made my stay there comfortable. Always happy and smiling. Very pleasant to interact with. If she ever sees u and thinks u might need a hand she will offer to help. Always kept it clean an the riff raft out. Thanks Debbie for being so kind hearted!

Oh my goodness this place is amazing! So reasonably priced the staff is so helpful and friendly. Everything is nice and clean. Best place I’ve ever been to. If you go anywhere else your missing out. I thought it was kinda cool the manager and I have the same last name. :)

Nice place to store stuff.

The younger, manager, was so very nice! She was training a new employee, having her input my information and teaching her with so much patience and, again, was so nice, explaining the steps of the process and how to resolve an error. I'm so glad I chose the Springfield, Olympic street location. I know how nice they are and that's a pretty big deal these days! They sure relieved a lot of stress off of me by making the process so smooth.😊

Clean, well ran and very helpful if you need it.

Always a pleasant experience dealing with staff and nice knowing my valuables are safe and sound..thanks!

Great place to store your extra items. The lady that was there is very friendly and knowledgeable about the whole facility.

This is the second time ive got a storage from this location. And let me tell you the manager there is the best.the first time i had a storage unit there covid hit i lost my job. And she worked with me. Some of my friends who stored there stuff other places lost everything. As long as i kept in touch and maid payments regularly she never pressured me. Or said she was going to get ride of my unit if i didn't pay. Thats customer service. She is friendly and always has a smile on her face. She will forever have my business.

I got a great big unit and feel confident that my belongings are safe with the onsite manager looking into the slightest thing. Thanks Northwest

Very friendly and efficient, helped me out of a squeeze. Can't put a price on that. Thank you Marcy. You are incredible......🤓👍

Marcy is so wonderful. Helped my get into a unit right away. Very wonderful facility.

Very friendly, nice units and reasonable prices.

The manager is really helpful and professional. She made equipment available to me to put tubs & boxes on when I moved to a different storage unit. I was able get extra supplies too from her. The big units have lights & that’s wonderful. I recommend this business to others.

I’ve been really pleased with the service I’ve gotten from this company thus far! I would definitely return and would tell family and friends to go here.

I decided I wanted to rent a unit here 20 min before they close, the lady that answered the phone was SOOOOOOOOO awesome she helped me thru everything and I got it all finished in time, sure made it so I could get my moving truck back sooner and for that alone she's the best!!! If you need a storage in Eugene/Springfield do yourself a favor a go here but set it up on-line and save yourself A BUNCH of money!!! Trust me you'll thank me😉

Very friendly people made it easy and fast to get in to a unit. Units are reasonably priced. Nice private location with access gate. I would recommend using them if you need to store some things asap.

Always so friendly and enjoyable to talk with. Very helpful when you're not knowing what you are wanting and answered all questions we had.

Affordable clean local and has a great Office Staff

Great service.

Marcy was a delight! She gave me the best discount she could ,(for 3months!!) She also did everything she could to make sure I had no hassle getting to my storage unit! Great customer service and friendly . She made me feel comfortable like I had known her already! I appreciate a happy human! Thank you Marcy!!

I'd highly recommend Northwest Self Storage, on Olympic St, in Springfield. We have never had a bad experience there. It gives us peace of mind knowing our belongings are safe. I've never seen garbage or litter anywhere on the grounds. But more importantly the customer service is exceptionally top notch. I believe the lady's name is is Marcy. She's always friendly and helpful. Not just with us. But I've been in the office when she's answered the phone. I worked in customer service for 35 yrs. I was the moderator of many classes on customer service and phone etiquette. I can only hope that I inspired my employees to do their job as well as Marcy does. Her phone etiquette and professionalism is spot on. She definitely should be acknowledged for job performance and professionalism.

I feel very lucky to have found Northwest Self Storage! I called around multiple places around town and Northwest had the cheapest rates! Marci at the front desk was amazing hooking me up with 50% off my first three months! She was very helpful showing me around and explaining policies. The units are very clean and the property is fully secure.

Good storage near Walmart and WinCo

Marcie the manager always has a pleasant attitude and is awesome to work with. This was my first storage unit and she made the process easy to understand, was willing to answer my questions, and made the move in/move out process incredibly easy. I will definitely be back if I need another unit!

Super friendly staff! Always helpful. I've never encountered such caring people! I always recommend this place when people are looking for storage. Great central location and they keep the property clean and safe!

The person running this place was very helpful and informative. The facilities were very clean and well taken care of. Illbe letting my friends know of this place

Marcy in the office is very efficient and friendly..

This place is the best! I have rented from them on and off for years. Marcy is the best.

Great service and a great manager! I highly recommend this place!

Great place

I love it here...Have been storing my stuff here for close to or over 5 years now...The manager is really nice and easy to deal with...and I wouldn't dream of storing elsewhere. Thanks

Whenever I need a storage unit, I go here. Staff is very friendly and accommodating. I highly recommend them if you need a storage unit.

This place was a blessing in disguise for me. Its affordable and they work with you and your situation. Very helpful and friendly staff. Manager Marcy is amazing and helpful. Thank you for all your help!

Bea was sweet and very informative. I have had strokes and was very patient. Clean unit.

Very Nice people and a great value 😁

Marci is wonderful. The online rental was quick and painless. An easy way to get storage set up. Move in was easy and quick. Plus the property is super clean. A nice place to rent

Love Marci! She is so nice! Shes why I have a unit at Northwest

Very friendly staff and neat facilities.

Wonderful office people

Saggy

This is such a well kept place. Everything is clean, and dry in the units. The staff is very friendly, and will notify you if you forget to make a payment. I highly recommend using this facility if you have storage needs.

Not what I wanted. Ty anyway.

Love this place, good honest people!

The ladies here are so wonderful! They were extremely nice and helpful throughout the entire year or so that I rented through them. I will definitely recommend them to friends and family and will come back if I need a storage unit again!

They are very friendly, and helpful when renting out units. This is the second time we have use this facility for short term storage, and we will definitely use them in the future as needed.

They are really great here. So friendly and helpful.

I have had to use this facility a few times in the last decade and everytime has been amazing! Staff is super friendly! I told her years ago if I ever needed to store things again I would be back! Love the location and it's always clean and well maintained:)

Alway a smile. Places clean.

The staff is very helpful and great prices

Best storage place around...Kudos Marcy Henderson

Good service nice people

Wonderful place with wonderful employees :)

The storage company is really good there's on-site managers that live there it's gated the security is great

My experience with Northwest self-storage with great! Marcy could not have been more helpful. She spent time assessing our needs & Then rented us the unit at an amazing price! And I very much appreciated her friendly and kind manner. Would definitely recommend to anyone!

Great place to store extra stuff

She always has a smile . Every helpful. I would referred other people.

Absolutely sweet people to work with ! My daughter made the initial call and after Marcy asked her some questions about our needs she then gave us a unit with a price I could afford without stress or worry . We are temporarily displaced and just knowing the burden of extra cost is tough she lightened my worry ! I went to rent it and had the pleasure of meeting with Bea and she was so sweet and took great care of everything else. Thanks to them both ! It is definitely a nice , clean and efficient place . I highly recommend

Marcy is a wonderful lady and i am happy to be renting a storage unit from her again.

People

Nice place to stored stuff and nice people there too

Some of my friends rent storage from them and they say it's thee best

Lots of units great prices

Very understanding and very professional

Great managers. Sweet ladies. Very helpful.

Although there was a price discrepancy between the online price and the price received, the process was well explained and the the facility clean and neat.

Big dog

Great management and great service:)

I love the managers and staff ...Friendly Funny Fantastic people . The place is clean and great gate hrs ..