Dianne was extremely patient in explaining the process and very thorough in completing it. She was very pleasant and it was a pleasure working with her.

Diane provided great service today as I rented a new unit in Akron, Pa. She was prompt, friendly and very knowledgeable. Glad to have a facility so close to my home.

My rent just went up $10 and I have only been there for 2 months. That worries me and I feel I’ll have more rent raises in the near future that means. Also they need to fix the entrance from the street. I have scraped the bottom of my van several times. Besides those 2 things, it is a good storage unit, I just can’t believe they raised my rent already.

Customer service was fast and friendly will definitely recommend

Diane was amazing she was one of the best customer service reps I have ever worked with. She made my in person storage unit rental so easy and fast. If you need a unit in the Lancaster area go see Diane. I promise you will have a smooth process.

The experience couldn't have been more simple. Took care of everything online, all I needed was a lock. Mindless, wish everything was this simple!

Diane made the transition so easy and fast. So happy to have found a location close to home and reasonably priced.

Chelsea is an awesome person. Very personable and relates to her customers and doesn't sell them things they don't need but finds what the do need. And explains in detail the agreement. Great job!

Chelsea is great to work with at the Akron location!

I've had my articles in storage here for 4 years and everyone is very happy to help out with anything that may arise. The other day I was going through my unit and I was getting ready to go home and my battery was dead in my truck, I walked in the office to see if I could get a jump start but no one had jumper cables. So I asked the manager Chelsea if she could run me to my house to get my jump box so I could get it start she said know problem and ran me home and grabbed it.... I'm so appreciative that she went out of her way to help me. God bless her Thank you Chelsea Linc Gouldner

Very easy process to secure a storage unit. Site manager was pleasant and completed the rental within minutes.

Diane was so helpful and funny. Absolutely incredible experience thanks to her even with the difficulties we had

Service was great. Dianne was very helpful. Took the time to explain all about the rental process. I will definitely recommend I Storage to my friends. Cons not happy with have to pay for insurance on my things.. o er all Dianne made things pleasant.

Everyone was super helpful and understanding! They provided extra support during our move.

Both ladies that I dealt with over the phone were extremely polite and friendly and very helpful with getting my storage unit reserved for when I get there.

Easy to set up and easy access!

I rented a 8x10 unit for a short term while in the process of moving. Chelsea was very helpful in moving into and out of the unit. Very friendly people here. If you need a storage unit in the area, look no further than storage.

Good pricing. Works just fine for me. I've always been able to grab anything from my storage with no problem and put stuff in with no problem.

The cheapest I've every paid for storage. EVER. It's no squeaky clean heaven, but it works just fine for me 😊.

Excellent service and clean facilities! 😎👍

Chelsea is wonderful!

Excellent, clean and friendly.

Everything was great and very easy doing everything over the phone

Chelsy was very helpful and knowledgeable

I've been using this storage for almost 2yrs now and I love it! Any time I call and talk with Chelsea she is such a professional! Love her! I relax knowing she's handling things there and it's one less thing I have to worry about. Thank you and God Bless you Chelsea!

Chelsea at the Akron facility was very knowledge and helpful. She has been very pleasant to deal with and efficient in handling our storage needs.

Units are very easy to access and clean. Employees are easy to work with and good with communication. Chelsea assisted with all the questions I had in a prompt fashion and emailed me a confirmation of my policy when asked.

If I had to use a storage facility again, I would definitely come here. Professional and very friendly service!

Very reasonable pricing and clean storage units

I just do not know why anyone would go anywhere else !!!! EVER !!! Chelsea was Easy and awesome to deal with ! 6/7/23

great location and friendly, helpful staff

Always helpful. Reliable and friendly.

Great place to store stuff. Very friendly staff!

Chelsea at Ephreta office is the best! She is always there to help me.

Great comunication

good customer service, orientation, clean areas and security to the units.

I was overwhelmed with things I had to do and your staff was wonderful! I was able to do everything over the phone.

Fast and friendly service

very good customer service and chelsea very friendly

Moving to the area and needed storage for the new smaller apt. Husband and I rented and 8x10 and were blown away by how helpful and courteous Tom was. Gave us all the pricing upfront and the online rates are absolutely the best space you can get for your money. Made renting a piece of cake.

Chelsea was great at getting us a storage unit, absolutely no hassle and great prices.

Great place to store things!! Chelsea is friendly, helpful, and very informative. Thank you!

Chelsea was a great help!!

Very nice people!

All the employees were professional and knowledgeable about the business. Santos, Claire, and Chelsea were awesome!!

So far great place to deal with. Signed up on Monday for a unit and started moving in on Tuesday.

Chelsea was helpful with setup and downsizing when I was ready. Great place to store and keep things safe.

This is my second time rental, super friendly staff, clean and secure units, what’s there not to like. Highly recommended.

The girl in the office was very sweet and helpful. The prices are good for the size and height of the units.

Office staff are extremely courtious

Efficient and helpful

Very reasonably priced. The staff are very helpful and friendly. I had a great and positive experience and would do business here again if I needed a storage unit in the future.

I moved to Ephrata about two years ago and I ran into the I-storage place what a great find I met Tom when I first got there awesome excellent guy if I ever need anything he was always right there then he Brong on board Chelsea who does a great job always there when you need her can take care of any problems that arise. Times are tough for everybody and this is a great place to put your belongings if you need to put them up for a period of time. So if you ever looking for any storage needs dry eye storage you wouldn’t regret it .👍🏾👍🏾👍🏾

Nice facilities. Very clean and well kept. Office staff was friendly as well as over the phone. I just had some technical difficulties signing my lease agreement. I did finally manage to get it to work, so hopefully it was received. If not, the staff put a note on my file.

Very happy with both the people and the facilities. Clean and friendly .

Chelsea is Amazing 🤩 she has always gone beyond with every little question I have & is super friendly.

I had my unit for a little over a year. The customer service was wonderful. Tom made it easy to understand for someone who is young and never had to do something like get a unit before.

Called in to cancel my unit after 7+ months of storage. Told them my name, and they notified me that since it had been seen empty, they had closed my account on my behalf, which is wonderful. I had a small interior unit, and none of my items suffered any water or heat damage. Very pleased with my time here and would recommend to anyone looking for storage.

they keep my stuff good

Shia assisted in making the process simple and quick. I have so far, had a pleasant experience.

I've had my unit since 2015 and the customer service is great. They always are able to help me with all the technical stuff. Great management and receptionist!

Super friendly service. Very accommodating, helpful people.

The young gentleman who seems to be there everytime I'm there is very nice to talk to and work with. As a fairly new renter I'm very happy with the limited access hours and constant presence of an employee. It makes me feel safer storing my belongings there.

Very easy process and excellent service.

Alex was great he gave us the largest uniy he had left and offered a smaller one if we needed it. We were in and out the first time in about 30 mins. We did set up our account for automated payment and we had some difficulties with that, but Bill(?) and I worked it all out quickly the next month. So far so good. A+ job

Great service! I went in looking for a unit while I'm RVing. Tom was a big help! Showed me the unit and gave helpful info. Thanks Tom!

Office staff was very friendly and helpful. Great place to rent a storage space from I would highly recommend. If I am ever in need of storage again I will return. Thanks again for being so helpful!

Totally magnificent place to store your items .

Awesome facilty, professional friendly staff. Clean spaces and secure lot. Would definitely use again!

They were very helpful and wanted to make sure I understood what can fit in the unit so that I get what I want.

MAGNIFICENT!!!!!

The office staff were great, very knowledgeable and helpful. They have locks and other supplies available for purchase, which is super convenient. The only thing that I think could be improved is that the interior unit's lighting could be brighter. I also like that the office actually has people on staff during most days. So far, very pleased with this business. I have friends and family who have used and are still using this business!

Excellent customer service. Highly recommend them

Good rates and great security. Highly recommend.

I had a great experience while obtaining a storage unit from iStorage in Akron. We tried other places but it was online only. We wanted to see what the unit looked like before saying yes. They were very helpful. Would not have a problem going there again. Very clean and well kept facility.

Great deals on storage space. Great staff

The process was very easy. Awesome customer service.

The people that work here are nice and the property is safe and I've been there for about 5 years and they only raise my rent twice which I think is a little too much.

Great Customer service at every turn.

I've had my furniture and all Of miscellaneous items in Storage at 3 different sizes units over the last 2 years waited for the right home comes along, the staff at storage have been extremely helpful with all of my needs and questions. I want to thank the staff for their services for all that they have done for me. Thank you Linc Gouldner

Guys are great. Process was easy. Clean and secure facility. Would highly recommend using istorage at this location.

Incredibly friendly and clean and lighted storage space. Space I rented even had a plug so I was able to maintain the battery on my car. Oh, and pet friendly as well. Visited with my dog and they made her feel right at home.

Excellent customer service will do anything in their power to make sure you are comfortable security like the Fort Knox itself

Great location, friendly service. Would recommend this business for your storage needs.

Alex was amazing! Super helpful and got me situated so quickly. Really grateful I found this place before my move.

This has been a wonderful place to rent a storage unit. The units I have rented here were very clean on move in and there were a large variety of sizes to choose from. Also loved the convenience of being able to pay for my unit online through the website. If I had a question concerning email manager was easy and responses were very timely. Would definitely rent a unit from them again should the need ever arise.

Very helpful and thorough with explaining how everything works including how to open the door to my space. Friendly staff. Easy in and out.

My experience with them was great. Hassle free come n go anytime (extra) was pretty nice. Felt the security was pretty great as well. Friendly staff. I would highly recommend them. Thanks guys!!

Been w them f 2 years now great place to storage

Alex was super helpful and compassionate and caring great place !!!!

Quick and easy process

Very courteous and straight to the point. No extra mumbo-jumbo

The management is super friendly and very understanding. I highly recommend Istorage in Ephrata PA.

We highly recommend iStorage for self storage in PA. We were able to transfer a 16-foot-truck’s worth of items to an internal storage space without issue or struggle. Alex and Tom were extremely kind, incredibly accommodating, efficient, and available at short notice for our large item storage needs.

We rented locker for 2 years there with no problems. We had a 10 x 20 and was nice to have the higher ceiling for storage. Outlet and light was nice too. Staff was friendly and helpful. We moved so didn’t need locker any more.

Alex the maneuver is the best and very helpful to one and the rest employed are good and IStorage for me is # 111with more than5 star if you need a storage go to IStorage in Akron you lo like it and fees are very good price and they will help with your needs

Property manager was awesome. He helped me get exactly what I was looking for and made the process simple from beginning to end.

I went in looking for a unit and Tom was very helpful! The whole place seems very clean and Tom was super helpful. The whole process was very easy and convenient.

I’ve used iStorage here about 2 years ago.... Tom is a familiar face and I was very happy he was there when I came back to use iStorage! Super helpful and friendly. Love that my storage unit has a light inside and it’s an outside unit! Hours they are open are great too!

Reasonable price and good customer service.

Very clean place and great price for the area. Would rent there again!!!! Also good location right off of rte 222!!

Great customer service!

Eve and Thomas were so great in helping us with our RV storage needs. The facility is great and we couldn't have asked for more helpful folks. Would recommend iStorage in Ephrata to everyone.

Very clean and friendly facilities!!

Amazing especially considering the covid 19 situation

Tom was great at helping me with getting our storage unit.. very knowledgeable and nice. Will definitely recommend ours to your business

Tom and Eve were absolutely amazing! We moved in from out of state and had to stay with family till our place was ready. We were able to get a large unit very last minute and they worked with us the whole time all while keeping great attitudes and friendly service. If we ever have a storage need of any kind we will definitely be calling them first. Thank you Tom and Eve!!!

Magnificent!!!!! The office staff is so friendly and helpful! Eve is Supercalifragilisticexpialidocious!!! Thank you for all your help!!

Tom and Eve were both very friendly! First showed me the unit then set me up very easily. The process wasn't long at all and storage facility was clean and maintained. Prices were best in area as well with no shortage of units or sides available!

Fast, efficient and friendly people. Great service.

Manager was very friendly. Service is always very quick and customer oriented. Would recommend to anyone that's looking for a storage unit

Very professional. Made everything very easy.

Manager was very nice and accommodating. I got there at 8:45 in the morning and I needed to go to the office but they didn’t open until 9. The manager was just getting there also and he opened up the office and helped me anyway! He helped me transfer my account from a big storage unit to a smaller unit right next door! By far the easiest move I’ve ever done! Thank you!

Very easy going... in and out !! great people to deal with... thanks look forward to coming back in the future

Clean units

Looking for outside storage and was very impressed with the neatness of this location. Very courteous helpful staff.

Reserving a unit was very quick and easy. Very painless experience. The unit was clean when I was taken to look at it. I was moving my stuff in with ten minutes. I would use this storage facility again and highly recommend this facility.

Great service, quick signup, very convenient location off oregon pike, close to brownstown exit off 222.

Easy to rent, friendly service. Highly recommend

Super manager and staff. They really went above and beyond to help me.

Was looking for storage and came across here. Tom and Eve were wonderful to deal with!

Great service, dealt with several different people and they were all helpful and courteous! Would definitely recommend them and also use them again if needed!

Need a short time storage place. They were fantastic. Easy to work with. Definately recommend

We had a great experience with istorage, easy to work with, secure facility, very friendly and helpful team. Eve was very nice a helpful. I would highly recommend istorage.

Always very friendly and willing to help, good storage for good price.

Very pleasant service, he gave us all the information that we asked him. We will definitely will let our family and friends know that your place is awesome and a great storage place to rent from.on Tuesday afternoon I spoke with the young lady at the storage and she was very helpful, polite, we spoke a bit and she was just as awesome the guy my wife and I spoke to on Friday. Was the same. I'm sorry I don't remember the names but they are just amazing people.

The process was very easy and affordable.

My experience with iStorage Akron has been EXCELLENT from the first day that I opened my storage unit until today (July 8, 2019)The customer service that I receive from Mr. Tom McGowan and Ms. Christine Pugh is "CONSISTENTLY OUTSTANDING"!!! They are always PROFESSIONAL and COURTEOUS. They represent iStorage Akron WELL and should be rewarded!!!

Very friendly, professional and helpful!!

Excellent pricing for piece of mind! Wonderful customer service!

The manager Eve was so helpful n nice...She is an asset to your company...Thank You!! Dwayne....

The prices and friendly service here at IStorage were amazing. Tom and Eve make you feel like your family and not just a renter. Great service, I highly recommend this facility!

I had a great experience having a storage unit at istorage! I had it for about 8 months and I've never had any issues with them, everything was smooth and they have great people who work there like Kristin Tom and Eve who made sure my experience was awesome. Thanks so much for your business

I was new to the area and Eve took the time with her kindness to welcome me. The convenience of getting my storage was made simple as well as some guidance in the area. The storage unit and surroundings are clean and secure. It makes doing business pleasurable when the staff is proficient and friendly.. Thank you istorage and Eve....

The people in the office were very friendly and helpful. They had reasonable answers for any questions and the process was quick and easy. The facility is clean and secure and fits my needs perfectly.

Great service and the gentleman was excellent to work with! I woudl recommend to anyone.

I had my storage unit here for around 7 months. Staff is so friendly and helpful. It’s also cheap too! I loved being able to pay online as well. A big plus to me! Move out Day was a breeze! Thank you! :)

Just rented a 4x6' unit and was very happy with the facility and management! Kristin was so helpful and signing up was easy!

Making the reservation online was quick and painless. the gentleman in the office was friendly and very helpful.

This place was super helpful and accommodating. Excellent customer service!!! Thank you so much!! I would recommend to anyone who needs storage.

Good storage place

Customer service was awesome! Very helpful! Thank you

The staff is amazing and the location is close to the main highway which makes it easy to get to.

Excellent service and great price. Work perfectly for my needs with no hassle.

Good service good size units and really good prices thank you

magnificent service!

My boyfriend and I just recently rented an 8x10 unit and so far I'm very pleased. The initial setup with manager Tom and another lady, I can't recall her name, made me glad I chose this facility. They were both so nice and personable. I felt like they genuinely cared about us as customers, which seems to be a rarity these days. I like the in-between size of the unit too because it gives me more than a 5x5, for less than the cost of a 10x10. It fits our needs! 5 stars it is!

I appreciate all the help I received from the staff. The staff is very friendly and professional. I was able to get in and out in a timely matter. I felt that it was a very secure place to store my belongs. Thank you again

Great place! Worked very well for me and the people were very friendly

Excellent customer service at this storage location.

Tom & staff were always very helpful. Someone on hand most all the time. Facilities are kept up very well. Always clean with everything in order and functioning well. If you need a storage unit, I highly recommend iStorage in Akron, PA. Steve Kleckner

We received a prompt phone call after inquiring online. Friendly service.

Great experience, everything was always safe and secure . No issues with stink or mold. Had it for over a year and items were the same as day I put em in!!! Thanks alot! David Sheaffer

I was so happy to have found and chosen this storage facility. The staff is super friendly and customer oriented. They have good prices and work with you based on needs. 😊😊

Excellent experience with iStorage Akron. Facility is well-maintained and very competitive in terms of price. Location and access was great. On-site manager Tom was an absolute delight to work with! He helped us select the right unit for our situation (temporary storage during a move) without trying to oversell. It was like working with an old friend. Can't say enough about Tom and and our overall experience.

Very helpful staff. I was able to move my things into my unit quickly and safely. Easy access to my things. I am very happy with I storage!

Couldn't have asked for a more friendly or accomodating office manager for this location. Leaving our stuff in storage for two years while we were overseas produced some anxiety but we returned to find our stuff well taken care of. No moisture issues or breakage and a simple online process kept the bills handed from affair. Highly recommend!

The i storage in Akron is very clean. Tom Mc Gowan was extremely helpful and easy to work with. The facility was easy to move around in with my boat and truck. The facility was close to the main highway and good access. Used the facility for over a year and always had great service. Would recommend this site.

Facility is very clean. Availability wasn't great but that's a good thing. As soon as something bigger becomes available, we can move over. Staff pleasant and professional. Easy access. Very pleased!

This is the only storage facility in Lancaster county that I would ever recommend. Years ago my family had a unit here and very happy. I believe ownership changed over the years but the manager stayed the same and is a really great man. This time I only had the unit for a few months but I had spent several weeks looking for a facility that would be closer and more convenient for me but they were all too "corperate" hard to get a hold of and not personable. I was fed up and decided to go a little out of my way back to istorage. The first time I called i got a great lady on the phone who was able to give me an awesome deal, I drove right over, filled out paperwork and moved in. I HIGHLY recommend. Prices are very reasonable as well!

I had a great experience storing my household items here. Staff was friendly and helpful. I never had a problem with access. I was billed automatically and never had an issues. I would definitely use this facility again.

Moved here from Arizona two years ago and had to place many of our household items into storage until we eventually found a home. Tom and other members of this facility were always more then helpful, professional and courteous. We had to also rent a second unit for our Harley Davidson. Although we had no garage at the time it was always convenient to leave my truck and get on my Harley and ride. It is a safe secured facility, very clean and pricing was very good. To Tom and the gang, thanks for all of your help over the past two years. You made our experience much more tolerable until we found a home and settled here in Pennsylvania.

Very clean and secure. Tom was very friendly and helpful. Rates are reasonable.

We love Istorage Akron they are so nice and personal. Tom and Christine are great and very quick to change the lights in our unit or try and help with anything else we need. Michelle is also great and very nice and such a people person! Thanks so much IStorage Akron!

Friendly staff. Clean well lit units. Great price.

Great experience. The on-site staff are very friendly & helpful. They go out of their way to help you. I came in to get a unit at the end of the day and even with the company software down for upgrades, they got me in a unit and we just completed paperwork the next day. Great customer service. Units were clean, property well kept, and good security. Best prices I found for the area. I would definitely use them again.

I will use these guys again if I need storage. Great experience start to finish!

The service was friendly and the unit was clean! Highly recommended!

I have had a unit here for over 4 years. I keep my business supplies there. The staff is excellent. The facility is secure, well lit and clean. I would highly recommend Akron iStorage for your storage needs.

Great Staff! Extremely helpful. The light and gate are nice knowing your furniture is safe! A nice location also. Plus no bugs (or rodents) like other places I have used for Storage!

I would have to say that istorage akron was one of my better experiences with renting storage units. they had affordable units, i even got a deal on renting multiple units. and the staff was very knowledgeable and helpful.

The Istorage in Akron pa is very accommodating and the employees there are very nice. It's clean and safe. I would recommend it to all those looking for a storage unit. I'm satisfied with the service there.

We have used many storage facilities around the US. Akron Storage is far the best! Facility is kept clean and well maintained. Tom & Kristine are always very helpful!

I used iStorage for several years and found the facility clean and well-kept, the property always easily accessible even in winter. Tom & Kristine were very pleasant and helpful and I enjoyed my relationship with them & iStorage. I liked the fact that the units were fenced-in for more privacy, and that I could access my things anytime needed. Will recommend them to anyone looking for storage!