Real nice people, fast friendly service

I've been with these guys for a year and it's always been seamless. They've been easy to work with and a lot of help as well. As a Knoxville native I can definitely recommend them.

Charles is wonderful, property is always clean and tidy.

Great experience setting up rental. Super friendly, helpful, easy process. Nice clean unit.

Friendly , very informative . And nice

We rented a small unit for over a year. It was well secured and easy to access . Management Charles was knowledgeable and helpful to deal with when I had questions. The move in and out process was seamless. Price was responsible and it was very clean. Will definitely recommend this storage to anyone needing anything to keep their items safe!

Well, visiting the Chapman store location, I was greeted by an employee name, Charles. He answered all my questions about pricing sizes and availability of storage units. I would highly recommend my friends to use your company for their storage needs.

Front desk clerk was incredibly helpful and had a wonderful attitude.

Nice storage facility. I have been using for the past six months without any issues or concerns. Units are clean and staff has been available to answer all questions I had.

Clean courteous I loved it no complaints

Greatest place

Run by a great guy, super friendly and helpful. Very clean and well kept facility.

Great customer service! The office guy, I think his name was Charles, is very helpful and knowledgeable, and professional. You can tell he takes pride in his job

Very pleasant and easy to work with! Highly recommend if you’re needing storage! Quick, easy, and reliable.

Kristi was very nice and answered all questions I had

This company has been great about communication and easy to work with. Recommend!

Charles was amazing and a tremendous help.

It’s great. Been using for years

I registered for a unit with ease online. I called the facility to ask a few questions. The customer service was polite and very helpful. This helps when you have to move college students from one place to another. I used Istorage due to the location and reviews.

Wonderful customer service from Charissa thank you.. will be back

iStorage is the best! My time with them was super easy and affordable. All the interactions with employees were wonderful. Seriously could not recommend a better storage facility to use! Charles was very helpful as well!

Charles was a excellent associate at IStorage on Chapman Highway

Wonderful customer service and very informative! Highly recommend.

First time at this location and was there to help someone move some things and it was an easy in and out of the parking lot for being Chapman highway

Wonderful and helpful staff. Had exactly what we needed. We just needed a month due to moving. They had short or long terms availble which helped us. Price was great as well. Highly recommend.

It is a great place to keep your stuff in storage. It's clean secured. I highly recommend getting a storage unit there.

Have received prompt and courteous service Everytime I have had a question either in the office or by phone would recommend istorage to everyone

Fair price & polite

Very helpful and nice thank you

Great people, great experience!!

Charles is Very friendly assertive and very professional will definitely let others know to come here for storage units job well done.

Charles was very helpful

Excellent place no problems

You all are super great no problems slid right in thank you all very much

Found this Amazing place online and loved how nice the property was and how big and nice they keep it! Thanks for everything and explaining in detail of how everything goes. Best place for storage in Knoxville, if not Tennessee!

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Works great with people

It's a good place, Always great service. Very friendly

Always been very helpful and communicative. Highly recommend!

Affordable pricing, great customer service, great location

Let me start out by saying I have had a rough day today trying to get a hold of people on the phone,they were either rude or didn't know until I called I storage.Thank you for your help today an your kind words much needed after the morning I've had

The staff has always been nice and friendly. Always met my needs!

Rented online and was an easy process. Was happy with the unit and service. Very nice manager.

I've never had any problems with them and they're always friendly and helpful anytime I call.

Great employees!

Very good experience with the office personnel. Very friendly and very helpful.

Charles was extremely helpful! Thank you!

Great experience renting at the location on Chapman Highway. Charles was so helpful through the entire process from choosing a unit/size through move out. Units are clean and easy to get to. I would definitely use this location again!

Charles was a delight very professional

I’ve been very satisfied with istorage units. Charles is awesome…very professional, helpful, and easy to work with. Seth, Units 116 and 149

A little pricey but convenient. Locking mechanism worn out and difficult to close. And of course rodents are present.

Manager was great and easy to deal with. Had storage there for 7 months. Never had any issues

Was easy and affordable, get a unit for storage. New property manager is awesome. If I need to rent another storage unit I'd definitely come back.

They have great service I love their storage units I love the security and availability to get in and out the staff is wonderful and the rates are great.

My son attends UTK while I live in NJ ~ iStorage made it so very easy for him to store all of his dorm extras until he moved into his apartment. Highly recommend!

I took care of renting my unit on line. Everything was easy to understand and do. I went in to the office a couple of days later and was greeted by such a pleasant and knowledgeable young lady. Wonderful 5 star experience.

Chandra Clark is an excellent property manager for this location. Great service. Ty

We sure are glad to know CeCe in Knoxville, TN... Fast friendly service with a smile..

Chandra is awesome!

Very Friendly & Reasonable

Chandra at the front desk is amazing. She called me because I hadn't checked in on time and wanted to make sure I was still coming. She didn't want me to pay for a storage unit I wasn't going to use. Only complaint I have is getting in and out of the units is fine in a smaller rental truck, but with a truck and trailer you may need to do some backing up to get out. Not bad if you have two people.

Awesome will be using again for sure the young lady deserves a raise that works the champion Hwy location

I had a great experience! The lady up front was very helpful and welcoming! She went over things thoroughly and explained things she did because she also rents a unit there. She explained everything as if she was the rent and gave great recommendations! Thanks for making my urgent move positive so far! Hope it stays this way and has no issues! Thanks again!

Agent was wonderful and very patient with me.

Being able to reserve online was great! CC called to follow up not long after and was an absolute gem to finish the process with! Thank you so much CC!

Next level storage! New, clean, wonderful. Temperature controlled storage is a must! And this place is priced well and nice.

Incredibly helpful staff, and a very clean and safe environment to store my things.

I had a good experience with the staff there, they were courteous, and catered to my needs. I would highly recommend them to anyone in the Knoxville area.

Very convenient and Tonnie is AWESOME!! She was helpful and friendly during our move out process.

Great location and Tonnie is fabulous!! She was very helpful during the move out process.

Great customer service and clean facilities

Very easy to get going and fair prices

Easy set up and very friendly staff

Eric is so friendly and helpful and the facility is very clean

Overall great place

Really nice person running this place

I like the way you can go to the website and select your storage it made it a lot easier

Rented online then went to office. Was very helpful and nice

Eric is awesome absolutely wonderful customer service

Overall great experience Eric is awesome highly recommend

Awesome person in the office very friendly and helpful

Great people and place

Customer service is far above what's expected

Fast service clean facilities and great staff

Love the ease and self service available with online reservation. Excellent

No complaints will recommend 👌

Great experience all around highly recommend this place Eric goes above and beyond great customer service

Great service. East to use and very courteous manager and employees.

Just want you want from this type of arrangement fast clean super friendly staff well done Istorage

Fast easy process fair price and the manager is very friendly and easy to talk too

I had a great experience moving into this facility Eric took the time out of his day to show me a few different size storages while also helping me decide by offering stacking ideas which made getting the right size storage alot easier for me as i am not very handy with these type of things very happy with my experience thanks again Eric

I don't right many reviews but I had the most fantastic experience here Eric is absolutely a wonderful person my elderly mother has a facility here and its kinda getting hard for to get around i was with her yesterday running errands and we stop by Istorage for her to pay her monthly bill no longer than it took her to put the car in park out came Eric right up to the car to take her check in for her apparently this has been tradition since he has been there and i just want to say thank you to this wonderful human being how you take care of my mother is absolutely the sweetest thing 😊

Very friendly staff clean facilities fair prices

Great place. Clean. Great Staff.

Eric, the manager, was professional and did an excellent job.

Yes I have my stuff in there right now in storage and I would recommend it to anyone

Good place

Eric is awesome at his job great experience fair prices

Great management

Excellent experience setting up my storage unit great price. But the service was definitely the high point Eric was super friendly and upfront about all the details. I wasn't left wondering about any fees or charges and he made me feel at home look forward to talking to him when im in next month to make my payment

Very nice people that run this place

The professionalism was superb. Very nice facility.

Diana was so helpful and informative! Highly recommend this place!

Very kind and clear with what's going on. Took intrest in me and made it easier with my injuries

Quick and easy storage!

Easy. Cheap. Convenient. Great customer service.

Diana was so helpful and made the process super easy!

Diana was very great! Easy experience and excellent customer service

Excellent customer service, she went above and beyond for us. Thank you so much!

Ms. Diana was extremely sweet and helpful. Great customer service is always a welcomed surprise - Metro Storage has it!🤗

Great place for storage and awesome staff, Ellisa on my last visit was very helpful and friendly!

Ellisa is a sweetheart. Love her…..my dad stored his stuff here for a long time when I was a kid and now it’s my turn! Thank you

Alyssa at Metro was so nice and friendly. Very clean and secure place. She even gave us some lunch suggestions on where to eat. Thanks.😀

Ellisa,went out of her way to help me and my family,the way things are right now you all shoul be jumping for joy for having such a great perso as an employee,thank you Ellisa and God bless you,keep up the good work! 😳

I was in need of a storage unit. I pass this on my way to work and thought I'd give it a try. I'm so glad that I did. Elissa was so friendly and helpful. Top notch customer service! I'd recommend this storage facility over many others.

Using metro storage was great! I needed storage the same day and got it. Everything was really easy and straightforward. Ellisa was extremely helpful and she even helped me get one of my locks off of the door! Chapman metro storage was certainly the best choice! Thank you!

Diana was very helpful and friendly. Good deals!

Kind, quick, and able to do most of the reservation process digitally. Appreciate the great customer service.

Excellent customer service. Helped me navigate my move cross country and into this unit with ease!

Mrs Diana..was a God send..she went above and beyond to help me and my family..She is an amazing woman..Thankyou so much for everything mrs Diana ❤

Diana is super friendly and professional!

Diana is amazing polite helpful could not have had a better experience she made it pleasant and easy.

Diana and Elisa were very helpful and kind 😊

Loved Dianna she was so nice and helpful and ellisa was very helpful in the payment process they both do a great job need a raise 👏!!

Very happy with the facilities and service of the manager

The woman working was super nice and very COVID safe :)

The lady who runs this play is a absolutely kind hearted sweet lady a pleasure to talk to and the prices are the best I've seen in the area by a long shot highly recommend this place

Excellent, efficient customer service and very convenient location near my residence.

They were very fast accurate and knowledgeable.

The ladies, Ellisa and Diana, at Metro Storage were friendly, knowledgable, and most helpful. Highly recommended for your storage needs.

I have been most pleased with my experiences with Metro Storage over the past years. The manager Dianna is very professional and helpful. Thank you for your exemplary service. Victoria Pardee

The ladies at this facility were absolutely helpful and just very kind!!! Good customer service!

Very clean and climate controlled.

Diana was very helpful!!

Great service and very clean

Great folks work here and they will bend over backwards to help you.

Really nice people, clean facility, even gave helpful tips on keeping things moisture safe in a non climate control building...

Diana checked me in. She was exceptionally polite and friendly while carefully explaining every detail in a thorough and efficient manner. I explained I had been a prior customer some years earlier, and she made me feel welcomed back like a family member. Her performance was as perfect as any company could possibly want. I feel confident my stay here will be a happy one.

Diana was great, very friendly and easy to deal with. Great experience. Thank you

Diana was a great help, staying later than she was scheduled and made the rental process very easy and convenient. You have an all-star working for you!!

The facilities and grounds are clean and secure. Reserving a unit online was a breeze. Although you still need to go by the office to "tie up loose ends. No biggie. In the office, we were greeted by Diane, she was friendly and very helpful. Unit was as expected.

The lady at the office was fantastic

Almost brand new and climate controlled, this is one of the better storage facilities i have used. Management also puts customer satisfaction first and foremost

Very nice staff! Diane was very efficient at getting me a storage unit, I will definitely recommend this business to others!

The customer service was amazing! This is my first time renting a storage unit and it was so much easier than I thought it would be thanks to you guys.

I rented the one on Chapman Hwy Her customer service was excellent she was very friendly I really enjoyed talking to her

Diane at the front desk was great! Super friendly and very helpful with all the information I’d need as a first time unit renter. Highly recommend Metro!

Diana was so sweet and so very helpful with me! I’ve never had to do something like this before and she explained everything perfectly for. Highly recommend!

Very kind staff and a very nice place to do business!! Was able to get in and out very easily and the lady at the office made everything super easy!

They went above and beyond to accommodate us.

Very nice!!! Speedy service!!!! Willing to work with you!!! Highly recommend!!!

Diana and Dale are both so helpful and kind. I’m moving to TN from another state, and have never rented a storage unit before. They assuaged any concerns I had and have been available for my follow up questions. I’m happy to give them 5 stars for customer service.

Staff was very helpful assisting me with renting unit l was given every thing I needed as I was arriving after hours

Great experience with Metro Storage Chapman Hwy, units are clean and the property is well maintained. Best of all was the customer service we received from Diana, we will recommend this business to friends and family for all storage needs. Thanks, Christiana Conley

In need of a storage space I went to Metro Storage, they are convenient and had an open room for me. Perfect size. The place is clean. We managed to do the transaction safely while distancing. Diana was great.

I Storage my stuff there

Diana at metro self storage was so helpful and very friendly. I felt like I was talking to a friend instead of doing business. This business is highly recommended and the service can’t be beat.

Diana is awesome!

Just wish it was climate controlled!

Expensive

Personally I was xtremely impressed with the professionalism

Easy access

Friendly staff lot in good shape no pot holes. Decent hours.

It suits the purpose. Friendly folks.

Love the smell

Clean and the manager is very nice, but too expensive.

The main reason for choosing metro over other companies was its location. But after taking with them I'm glad I chose to use metro because the place is clean, the people are friendly, and it's a great price for the area. Diana was great. She helped us get the best unit at the best price for our needs

Great experience. Ms. Dianne was the sweetest, extremely efficient, and handled everything quickly. If you need storage I would highly recommend Metro. Ms Dianne will definitely take care of you!

Good place to keep stuff stored.But not much help if your late on payment.So don't store stuff you'd hate to lose..& remember your pay date...

great personal service very professional and extremely helpful and gracious

Love this place Ms.Dianne provides excellent customer service!

Quick service . have never had a problem

I've got a friend keeping her stuff here, and im the one who usually brings her by from time to time. A very clean and secure facility, if I was ever in need of extra storage this would be the place I woul go

The staff and grounds are proffesional and very good. The add on fees leave much to be desired.. would use facilities again.

Diana, was so nice and answered every question we had & we definitely ask a lot of questions. Thank you for all your help are we’re so happy with the service & excited with the space we got!!!

Good place

Diana is awesome and was extremely helpful. The prices are also amazing great business!!!

The unicorn show is amazing, and I love how it can rain and snow at the same time in May.

Ok, but sneaky fees accumulate unless you actively combat it.

Great place with amazingly friendly and helpful staff, And the prices are very fair. I deffinitly recommend.

Great storage units for the price

We were very impressed with Diana Brown and her professionalism. She nicely took the time to explain everything thoroughly. She answered all of our questions patiently. We appreciated her very much!

I had a very pleasant experience getting set up with a storage space at the location in South Knoxville. The two folks working there were personable and helpful and seemed to enjoy working together, which is always nice. They got me in and out in a timely way. Bonus was that I was having a hard time getting my storage space door closed and the manager saw me struggling and stopped to help. I'm happy with Cubesmart so far!

I was very happy with my experience obtaining a storage unit today. Diana was very helpful, professional and answered all of my questions. The facility itself is well-maintained and very convenient.

I had a great experience with Diana and Bob at this location. Everything went smoothly and they were caring and helpful. I was highly satisfied and would recommend to anyone needing a storage facility.

Diana and Bob were very nice,professional and helpful. They took care of all our needs promptly and efficiently. Took us less than a half hour to get everything done. They even give you a free ride on their golf cart. Best experience ever.

Ms. Diana is a treasure to deal with. From the sign-up to the lock-up everything went like clockwork! Being able to use the truck was awesome and the facility is clean and well kept. Our unit was clean and ready for the move in.

When I first went in looking for a unit, they were all full ...but then Ms Diana found one that had literally just came open. It worked out great! Ms Diana was polite and worked to meet my need. I definitely recommend!

The guy that helped us out was awesome! Wish I could remember his name... Great facility and very helpful and fast staff. We had a unit picked out and rented in no time and the prices are very reasonable.

They were very helpful, polite and honest. I will use them again in the future.

I recently obtained a storage unit, and yes, Ms Diana is an amazingly sweet woman! We are so pleased to have our property stored at this facility! We have felt like family already! Thank you, Ms Diana!

Diana's personally is what makes us use this storage facility. She is a very sweet lady. And the way that she runs the Business is AWESOME.

Had a great experience here. Diana is a sweet heart and really goes out of her way to show great customer service. I felt my belongings were very safe here @ cube smart.

We have always had an excellent experience with Deana at this CubeSmart location. I would highly recommend this location to our family and friends.

I think Storage Pros has been an excellent, and fantastic company to store with. Tha rates are great,and Jenny at Chapman Highway location has been a great asset to the company with her pleasant voice on the telephone, and she really cares about the people who store there. She has gone above and beyond to help me when I cant get my storage unit locked, and I truly and greatly appericate it. To me thats what cusotmer service is all about having a smile on your face and willing to help others when needed. That says alot about Storage Pros and what they stand for. Thank you Storage Pros!!!!!

I rented a unit August 2012. I was moving to Alaska and wanted to place my items where I felt my personal items were safe and secure. I paid by phone monthly and was always greeted with professionalism. When I planned on returning to Tennessee to close out my unit and settle my affairs I called the facilty to make them aware of my plans to close the unit out. I again was greeted with professioinalism and each person was eager to assist me in this transitioin. When I arrived I found the unit had had a water leak and all my antiques and the majority of my personal items were covered in mold and mildew. The manager, Jenny was very supportive and assisted me in the process in completing my insuranace paperwork. When the U-Haul I rented proved to be to big to make a turn down the narrow drive-way and I had an accident with the side of a storage unity every person I spoke with and assisted me in the accident were polite, were concerned about my safety and welfare and treated me with respect. I cannot express enough how impressed I was with all persons I encountered in my time with storage pros. I will gladly rent from Storage Pros again and recommend all friends and family members who need to store items in the future will look at Storage Pros first.

My husband and I recently moved to the area and needed to find a storage center that offered a secure location and helpful staff. The staff at this location went above and beyond our customer service expectations. Jenny was extremely knowledgeable and patient with all of our questions and concerns. I would highly recommend CubeSmart to friends and family.

Thank you so much Storage Pros. I had such a great experience when my husband and I recently needed a storage facility. The sales associate Jenny was as polite as can be and answered any and all our questions. Coming from a military family using storage facilities is a common practice, this one is the best we have dealt with so far. Thank you Storage Pros!