Excellent experience, especially in person with Deonte(sp?). Hooked me up with a sweet first floor unit and definitely the lowest rate I could find in town.

There was initial confusion as we received an email saying our unit was reserved. But, when we contacted the office to make the payment and get specific details, there seemed to be no reservation. It did get resolved however. The individuals we then spoke to, or met at the storage center, we’re all helpful and friendly.

Deonte, the property manager, was incredibly helpful and professional throughout my experience. I really appreciated his call to inform me about the office hours and details regarding my unit reservation. Overall, I’m very satisfied with the service, my unit, and the pricing! :)

Deonte was very friendly, informative and helpful.

Employee's super helpful and kind, secure spot 👍💯

Wonderful customer services always helpful

A very vintage storage that is truly the feel of Portland one wishes to capture in there lives.

Wonderful attendants and quick services. Safe unit

Best prices in town, and Isabel was incredibly helpful!

Didn’t end up using my storage unit here — needed something a little more high security (which makes me sound like I’m looking to store a renaissance painting that I stole from a museum in a high profile heist but I assure you that is not the case) — but Isabelle was wonderful, and helped me get a refund!

Isabella is the best come to her facilitate your needs

Isabelle and Tad were extremely helpful with figuring out unit situations when an elevator was down. Super easy process to switch storage spaces and it was no sweat!

Thank you Isabelle

I work for a moving company so I’ve been too many storage facilities. I gotta say Isabella is a rockstar! Super helpful! Even offered us some otter pops on a hot day! You’re in good hands here 👍

Isabelle is the gal to beat . She made a pretty bleak day outstanding . The only thing missing on her is a cape ..thanks Isabelle..If nw is smart she will be overseeing the whole gig..A+

Isabel and Travis were such good people, so helpful and kind. Just made the entire experience worthwhile. Definitely going here for all my storage needs, the facilities were well kept and beautiful.

EL KEEPS A TYPE SHIP, smiles and great customer soon as you walk in even if your running close to closing

Very good

Had an easy check in for my new storage. Isabel went above and beyond, her attitude was amazing even as we had a few snags in the process. I really appreciate the great service I received here today. Will recommend.

Great customer service!

The front desk staff is great! The storage rooms are nice an spacious. Thank you so much for your help.

I had the best phone call interaction with isabelle. she is insightful and answered all my questions quickly and descriptively!

Isabelle was awesome helped me so much she made sure I was totally satisfied and I appreciate that

I got the storage unit fast, with friendly personal that was able to assist me in all my questions.

Isaiah was awesome helpful. Great customer service. Thanks guy.

Easily the best self-storage service in Portland. Rates are good, and the service is always excellent — Isaiah in particular was super helpful.

Great and friendly service!

My storage unit got broken into and I was confused, worried and frankly ready to find another storage company to store my stuff. But Ke was very helpful and made me feel at home in a stressful situation. It just goes to show how a great attitude can help in any situation.

I must say, I’m thoroughly impressed by the service provided by Ke at the Se Alder location. He was very knowledgeable and accommodating. Will definitely recommend this business to others! 👍🏽

Ke was great and super helpful on helping us find a unit 10/10 would recommend!

Ke was more than accommodating when it came finding the perfect environment to safely store my belongings, thanks!

Keys was an awesome Property manager they were super friendly and nice. Looked at multiple other locations that day and didn’t feel nearly as welcomed as I did at this Northwest Self Storage, Thanks!

Ke called me to come check out the space after I put in a request online. He was very professional and friendly and answered all my questions. Seems like a good storage unit for the price!

Ke was amazing at helping me find the perfect unit for me.

I came in to rent a unit and was having a hard day the gentleman at the front desk was really bubbly and helpful.

Kejon is such a hard worker he helped me with all of my things up to my unit . Went above and beyond

The man that works at the front desk is so nice . He was very helpful especially with all the activity in that area

The property manager here went far above and beyond for me. I lost my wallet in May 2023 near this location and it was placed in the lost and found. Ke searched for me on Google and LinkedIn and found me, contacted me, and returned my wallet in January 2024. Amazing!!! Everything was still there including some important veteran ID cards. With this level of integrity and caring, you can trust this property manager with your stuff!!! Thank you Ke!

Isabella is by far the most polite helpful person I've had to deal with out of all the storage places I've rented from.

Great service and facilities! I’ve been renting with NSA at this location for the past six months and have yet to have any qualms with using this storage. Most importantly, having Ke in the office available to help is a huge plus, ready to answer any questions or concerns if needed, he’s been so kind and helpful and has made anything to do with payment or transitioning units super quick and easy. Thanks again you guys!

Kejon is a wonderful manager so helpful and informative

The new property manager, Ke, was wonderfully kind, friendly, and helpful. He showed us mutinies unit options to make sure we found one we were happy with. Units are very reasonably priced for the size, ours was about 8 feet tall as well as the stated height and width. Highly recommended!

Kejon the new property manager was really friendly and walked us through the options and we got a good unit. It’s an old building but it gets the job done, and they’re bigger for the price compared to other spots nearby.

The manager is super helpful and friendly, and is great at navigating and explaining the process when issues arise Affordable space in a convenient location

The customer service provided to me by Keyjon at the this location of Northwest Self Storage has been just wonderful! I have felt so heard by him and he has always given such great care taking the time to do all that he possibly could to help assist me with my storage needs. Thank you so much for all that you do to help people have a great experience!

Ke, the manager, is super kind and helpful! The space is easy access at a central location. Thanks so much Ke for making storing my stuff easy.

Key is very professional and on-top of his responsibilities. He would be able to do better if he didn’t have to split his time between this and the other location a few blocks away.

Been using NwSS on Alder since 2018 ...Thank you Edith👍🌸🫶 (🙃im soo s0rry if that's nt ur name)🤔☺️- you are a total rockstar🤩 Thank you for making my transition frm one unit 2another stress-free & thanks for ur patience and help finding a unit which works best for me& its affordable as well! Definitely 5🌟's!!

I have my stuff currently stored there from back when I lived in Portland Oregon

Went in to get a small storage unit and was abler to just walk in and get on e very quickly. Everyone there was very attentive and helped me. Storage unit was clean and was plenty of carts to load. There is no ramp but there is a loading dock you can pull up too.

Used this place to store my stuff for the last 3 years moderately priced non judgemental staff

Jeremy provided fast friendly service.

I just moved into a unit here from one I had in Ridgefield with the same company and I’ve had nothing but positive experiences. The staff is always kind and helpful and the spaces have high ceilings so you can really fit the most in your unit no matter the square footage. They really makes the grueling process of hauling your stuff around as easy as possible.

Clean, well cared for and maintained facilities. Staff is courteous and helpful.

Super nice people. Reasonably priced, secure, easy to find.

Clean, safe, management was easy to work with.

Only that sucks is the hours are from 8am-5pm and there no access outside those hours

These guys were so professional. Very nice facility and reasonably priced, and excellent customer service. I will use again and recommend to all my friends.

Very friendly people

I have been a tenant at this location for over a decade, and I believe this location has been wonderful for many years. Lately, Davis has made my experience even better by his attitude, kindness, and helpfulness. I couldn't have asked for a better storage facility and staff.

Convenient location, at least for me! Cut hr's back tho.......:-(😥

Love this place and have used it twice. Unfortunately this time around, because there was no attendant present when I moved out (i guess the attendant works remotely from across the street?), I am being threatened with being charged for another months rent. I moved out a week before the 1st, swept up, took off lock, emailed them a picture of the clean space as requested etc. If they try to charge me I will be contacting my bank to claim fraud as well as filing a claim with the better business bureau. I feel disappointed and angry that they are threatening to take my hard earned money b/c they have some strange remote attendant situation and expect tenants to read sticky notes they put on their office window. I’d like to resolve this and will update effectively. Update: Issue was resolved so I am changing my rating.

Excellent staff

A great place very nice staffed and great prices

It’s alright not the best place or area

Safe storage units. Difficult to pay the bill as manager never seems to be around. Otherwise, great place

Great rates, friendly and helpful staff. Been using them for 2 years now

Easy, fast, and a Great Value...😊

Good except for the vagrancy issues

noreen was/is great to work with, thanks

Northwest Self Storage was super friendly and accommodating, and the rates were wonderful. I highly recommend bringing your own lock since even the workers there say items they are required to sell are over priced. It's wonderful that you can just come in and move out the day of without notice.

OK not great.

It's ok, just beware of all the homeless coming in and out of here all day. Sometimes the elevator gets stuck, overall a good place in the vicinity of downtown.

Great experience. Luke is a great guy. Very friendly.

This is an adequate place for short term storage. The trade off to the slightly lower prices is that the area and facilities. Slightly sketchy and facilities are in an old building which smells musty so moisture and critters can be a concern.

Everything went smoothly

Great storage options and prices. Zach was extremely helpful with getting set up and everything. The freight elevator is huge and they have a ton of carts which makes loading in/out so much easier.

Spacious, inexpensive, great security.

Fascinating 19th century building and very helpful staff. I've had dorm rooms that were smaller than my storage space.

Can't think of anything to say about these storage units other than "Great." Friendly and local.

Lowest price I could find on a unit! Staff is friendly, and overall it worked very well for my two months of use as I found an apartment!

Have had a storage unit with Portland Storage Too for about 10 months. So far it's been fine. Storage units are in good condition, access is easy and convenient. There are plenty of carts and a huge service elevator. I personally have had fine interactions with employees. I wish access was more convenient but based on the area it seems smart that it is locked after hours. Sometimes I feel a little worried about the transient element.

Best Managers with the Best Customer Service Ever!!! Thank you Karen and Raymond!!!! - Shannon