Alex is the best!

Setting up with Alex was an awesome experience, no hassles whatsoever. The place and office was super clean. He’s such a friendly spirit and this made my experience so much better. We need more great customer service like this. The price is great too! I glad I found this place. Thank you Alex and Istorage for this wonderful experience. Ok, so I have an update to my review. The initial review stands but what you don't know is I only posted this 2 months ago and got a notice that my rent for my unit would be raised $25.00. I have only been there 2 months! Ya'll all know this is considered gouging and there is a lot of this going around. Well this place is no different. I would not advise anyone coming here. They bank on you not wanting to move your stuff again, so you will end up paying that high rental fee after just being there a very short time. I let people know because you deserve to be treated fairly and so do I. I called them about it and they attempted to pamper me by saying call back at the end of November so we can wave it off until January. Why not wait until at least 6 months before you raise my unit rental. This is scandalous and I do not recommend anyone to use this company if they are doing this. I've heard they have a hotline established now for companies that are gouging prices. If anyone can assist me the number, please provide it to me. It will be greatly appreciated or an agency I can report this to. They throw in that little statement where it says your rental fee can be subject to change and thinks that justifies unfair business practices, well it doesn't. Unsatisfied and upset.

I was impressed with the modern and clean facility along with the excellent customer service. Alex was very helpful!

Alex have the best Atention is amazing very kind and after go to several places here is the best price he gave me tge best option i m so happy . La mejor atencion , y el mejor precio despues de ir a distintos lugares . Alex fue muy amableby me dio las mejores opciones

One of the nice places storage places you could possibly find in the town. Amazing and friendly staff

Alex was great!! Very helpful!! Highly recommend

Alex is the man!

The facility at istorage was so clean and I felt the units were incredibly secure. The manager Alex was friendly and answered all my questions without pushing any upsells, which I greatly appreciate. Prices were reasonable and access hours are convenient for my field, highly, highly recommend! Thank you Alex!

Alex, the manager of the Louetta Istorage is the absolute BEST in customer service! Always friendly and willing to lend a hand! I have had several options to go somewhere else, but his willingness to go above and beyond makes my choice to stay an easy one! Clean and safe units!

GREAT PLACE TO USE, ALL INDOORS ALSO WHICH IS WONDERFUL. WITH EASY WAYS TO GET THE THING INTO YOUR UNIT. MIKE THE MANAGER IS ALWAYS HELPFUL AND RESPECTFUL ALSO.

Used this company for the past 3 years and always had great customer service. Only left because I no longer needed my unit.

Awesome place

Very clean place. Alex is very friendly and great to work with. I would recommend them to anyone.

10/10 Alex is absolutely amazing. Helped with all my needs and answered every question I had.

Alex was a great salesman. He was courteous and knowledgeable of the units and pricing to meet my storage needs. I rented a unit today.

Great place helpful people

Been here for 3 years, secure and clean facility! Alex is the best!

Great storage! Staff is super helpful

Professional staff with a personal touch. Temperature control was perfect. Extremely pleased with overall experience.

Good Experience with Mr Alex for rent my Storage. 100% recommended

Perfect storage for a great price! Alex is the best, great customer service!

Alex was so super nice and made the moving in and moving our process super easy. Very helpful and thoughtful!

Alex is a great worker. Very friendly this location is always clean.

Friendly staff and smooth sailing all the way through

Alex was kind and welcoming to my partner and I. He was very patient with us as well, I know I had a ton of questions! This place is very clean and in a safe area as well.

Super friendly, great environment:)

Very clean location and great customer service. Alex is always very helpful and attentive when I come by. Highly recommend

Alex & Victoria were amazing! Made the rental experience a breeze!!! I would highly recommend this location to anyone in need. Easy to rent online, I made the mistake and reserved the wrong size! They both made it easy to transfer to a new space without an issue! Office and unit was extremely clean!

The manager Alex was so helpful in moving me and husband into our unit! The facility was so clean and the process was so simple and smooth! Thank you Alex!

Alex is friendly, helpful and respectful. Easy renting and moving out.

Property is maintained very highly, staff is professional (especially alex). 10/10 would recommend to a friend.

Alex is awesome!!!

Alex was great!

He is always so helpful and takes his time to help with any and all questions .

Alex is amazing to work with, he fixed our computer issue and the storage units se rented were just right for what we needed.

First time reserving online very easy staff at front desk a very helpful.

Alex is awesome! He had me in and out in a jiffy. Plus everything is in immaculate condition, clean and organized. Thanks Alex!

Alex was extremely helpful not only was he fast and efficient . He remembered me with all the people that I know he meets, and he remembered me by my name, I told him he couldn’t leave until I leave. I would hire him myself because of his excellent customer skills

Great experience would definitely recommend to anyone

Alex, great customer service. Thanks

Alex was wonderful enough to assist me with my unit . If u come to this location ask for Alex he is the best .

Had a great experience with the gentleman at the front desk, he was very helpful!!! Thank you so much!!

I highly recommend this business. Alex customer service is second to none.

I've been a tentant for over a year. Property is always cleaned and well maintained and Alex in the office is always helpful and attentive. Highly recommend

I've been at this location for 2 years now. The property is always maintained and clean and never had any issues with my unit. Thank you Alex at the office for helping me out today.

Everything has been awesome

Alex is the Man!!!! Very helpful and knowledgeable!

Was very nice very clean and was so helpful helping me with the unit would refer them anytime great place

I am glad I chose this location for my storage needs! The customer service is top-notch, and the property is clean, well-maintained, and easily accessible. Alex, the manager, also kept things going smoothly despite the store being closed which I greatly appreciate! I would definitely recommend this location.

Nice manager, Mike ... clean units.

Hello I understand this place gets very busy but regardless Alex was incredibly helpful and accommodated to my personal needs. I would recommend this to anyone looking for a reliable place to store their belongings.

The manager Alex was great at helping me rent my first storage unit! He was very helpful in answering my questions and I hope to continue renting here! Thank you Alex!

This is the best storage place that we have ever used! Great air-conditioned location and Alex the manager is always so helpful and professional! I recommend this establisment to colleagues and friends!

Great experience.

Alex is a great manager to work with and I enjoy the cleanliness and order of the property. I whole heartedly recommend this place!

Quick and easy to get the unit set up over the phone with customer service (which is never easy!). The office was very friendly, and the unit was easy to find. Hope to have just as easy of an experience at move out.

Alex was helpful and friendly

Great customer Service

Nice, climate controlled storage facility. The facility looked clean, but the floor was dusty.

The rental process was made easy by the staff.

Alex great costumer service

I was moving from GA to TN and had picked iStorage but had not reserved a unit when I moved. This particular Saturday, no one was in the office, so I called the main number and was taken care of right away. When I pulled into the parking lot, I was exhausted and needed to go see where the unit was located inside the building. For some reason, I left the UHaul door open, keys in the ignition, door wide open and the on call attendant, Tonni, who was there on another issue, hunted me down in the huge building and gave me my keys!!! Now THAT'S customer service!

Phone app is not friendly but once I arrive at my destination the attendant was super friendly and helpful. Thanks

Always clean ! Not scary at all

Facility manager Mike has always been a big help. The owner also called me personally to help update my code. Facility is clean and secure and a great convenient location.

Fast, Easy, Convenient, and Affordable.

Very friendly staff. The property is always clean and kept up well. We own businesses and really like this storage facility because it’s location is convenient. Great security and a variety of unit options.

Super quick and helpful staff.

Great customer service!

Great experience with Alex and Laurie! Would definitely recommend.

Alex was a very helpful worker 🤗

I love the space and Mike is a wonderful person. He was so helpful and had a great personality. I feel like if I would have any problems or questions everything will work out great. I would definitely recommend this place to my friends. I have actually have done that. 😁

So will organized.Great staff.

Great facility, Alex was a great help.THANK YOU

Great location!

Great service, clean facility. Manager was very helpful

Treated with great respect.Mike had the facility will clean.Great experience Mike was very helpful. Business is awesome Thanks

so clean and nice service

Mike was informatiive and helpful ! I have never rented before and he took lots of Time with me to explain ! He was very Kind to an old lady

We were able to complete our order on short notice and fairly quickly. Clean facility. Manager Mike was super helpful.

Alex is very friendly and helpful. Had a great experience start to finish. Clean and quiet facility with security gate and well lit

Great and easy experience. Was able to move storage units to a bigger one with no hassle. Best storage in the area.

Customer service was great(Alex helped) process was quick and easy. Price was affordable.

Very friendly and very clean place 👌

Alex is extremely helpful, clean facility, great service. Thank you Alex and iStorage.

I’ve been a tenant here for 2 years. The facility is always super clean, and the manager Alex is very friendly and professional. Highly recommend!

Great experience fast communication.

All of the storage building units are up to code nice clean area elevators used to get in and out of r good ,the only issue I had was with sound of the contract online, it was real pain with my phone .so I would do it on computer. If you didn't have one handy like I didn't make sure you go ahead and make a bookmark as soon as you get to it.because if you get out of that page you're starting all the way over even if you made your payment. Like I did there was no way to just get right back to it even if I did go back to the previous pages you have on the phone. Every third time I finally made a bookmark and if you have to leave the page during the contract you see a phone call coming in or something's. You will have to start initially inside and everything again still. Anyway just a little heads up everything else contactless just take my lock go to my locker and there I am

Had a great rental experience Alex was very help and informative on the helping me choosing a storage. Thank very much!!

Alex was great. Very perfessional and helpful. Highly recommend.

Great storage, nice facility, manager was great

Manager was very helpful and fast. Helped with getting the right storage at a affordable price.

we needed a storage quick and alex was so helpful and patience with us . i definitely recommend .

Dominique you are the most helpful person I’ve ever come in contact with when dealing with storage units. I’ve had so many bad experiences and you made this so smooth. If anyone wants to get a storage unit ask for Dominique she will make the process as smooth as possible.

Alex thank you great communication and helping me getting everything taking care of. Appreciate you

Great Customer service. !! Alex was very knowledgeable and friendly. Strongly recommend istorage.

Alex was very helpful in getting me signed in to my new storage unit.

Was shopping around the area for a storage unit , was very pleased with the customer service from the young fellow Alex, he was polite and made me feel welcomed. This is the place I will be going with !

👍

Fast and good service (Alex) was great 👍

Very clean easy to rent online. Manager is very knowledgeable would definitely rent again

Clean very handy manager is very knowledgeable,helpful, knows the area,has a attitude good. I will definitely use and recommend them.

Tammy provided excellent service. Clean and secure facility.

Tammy was super helpful! Thank you!

This facility is really nice and clean. Seems new or updated. We ended up having 3 units here as we had to move everything from our home before our new home was ready. They were very accommodating to get us units near each other. One small issue we had with our initial unit was that we were told the wrong unit number. When we came back the next day our stuff was gone and someone was putting stuff in the unit. Our lock had been cut and stuff moved to a different unit. We were really frustrated with the situation, but they replaced our lock and gave us the correct unit number. They said they would give us a discount on the first month's rent, but I honestly never checked. Otherwise, they have been great to work with.

This is an awesome storage place. The staff is friendly and great. The place is very clean and well kept.

Overall it had very fair, pricing for the 1st month. I enjoy the carts to bring any and everything to the unit. Pin protected entrance was surprisingly amazing. Will definitely recommend.

I love the protection going into the facility. I love how is convenient as well. It's very, very clean. Would definitely recommend to anyone.

Clean, secure, well air-conditioned facility with very responsive and professional staff!

I’ve been at this facility for two years now and I’ve never had a problem. I transitioned to a larger unit and Tammy was very informative and made the transfer to my new unit painless.

10/10 recommend

Great Customer Service, clean facility as well.

Alex at the front made the experience straightforward and difficulty free. 10/10 Would store again.

Very nice storage

Super easy to get my storage locker

Alex is always extremely helpful and kind.

Good and friendly service, fast and reliable i would recommend this place

Good customer service

I only write reviews when I receive exceptional service. I've been renting here for years and Alex in the front office has always been friendly, proffesional, and pays attention to details. I would definitely reccomend renting a storage space here.

THE best experience i have ever had at any storage facility. super helpful & kind for going above an beyond. truly appreciate this place - def. recommend!

Have been a tenant here for 3 months, Alex is very helpful and courteous!

I had excellent customer service with Alex.Alex was very friendly and accommodating.I encourage everyone, if you’re looking for a storage unit this is the person you need to speak with.

Recently moved from the Copperfield area and this location was conveniently located close to our new home. Receptionist is very friendly. The manager was also very kind and courteous to my husband during the reservation process. Facility is clean with no run down vehicles or muddy parking areas.

Was looking for a storage unit in a rush, found this cute place very good affordable prices so convenient. Alex at the front desk is a great friendly handsome man super helpful. Made moving less stressful highly recommend. :D

Super Clean, easy to work with, super friendly staff. Nothing but a great experience!

Alex was super helpful. Prices are very competitive, very clean location. 10/10 would recommend.

Outstanding customer service! Management is very helpful and facility is extremely clean and well maintained. Highly recommend

The experience with Alex had been amazing and very easy. Appreciate the information and assistance. Thanks!

I am looking to find the right storage, Alex was very friendly, helpful, and professional! He walked me through all the needed steps and showed me multiple units. Thank you Alex for the very helpful visit I am so happy with the experience and the place.

Awesome customer service and good storage

The expert associated assisted me with courtesy and attention. He displayed knowledge and professionalism. I highly recommend istorage, especially the Louetta location.

Outstanding place. Place is very clean. Will rent again

Great business, effective service, fast, no hidden charges, great.

Fair price Excellent service

The on-site rep was very helpful. The registration process took 1 1/2 hours and was not completed. The online process was tedious and I was told by the national customer service rep that I was not entitled to a free first months rent despite the website showing the benefit.

This location on Louetta was very clean and welcoming. When I walked into the office, Ellie was there and gave me her full attention. She didnt stare at her computer and act as if I wasnt there. The office was so clean and smelled really fresh which made me want to continue with processing my reservation. Ellie explained everything to me and was very nice and professional. The storage space, 10x15 is spacious with good height. I was able to fit a 4 piece living room set, 4 nightstands, 2 king size beds, 2 dressers, multiple totes, a adult basketball goal, and other things that came from my fully furnished 2x2 apartment. Still had room afterwards. So far so good. I'll update later if I my ratings change but it's good for now thanks to Ellie.

I am pleased that even though there was a problem I was made aware of it and it was taken care of, I have no complaints.

I was looking to find the right storage unit but was very unsure as to what size would be best for me, but Alex was very helpful with that! He showed me multiple units to help me make a better decision. And not to mention, they really do have the best prices in town! So I am very happy with my experience and decision.

Manager at this location was fantastic in getting me the exact size I needed. His detailed conversation helped me choose what I actually needed without upselling just to earn extra cash. I moved in from another jerk storage company from across the street. Place is very secure and easy getting in and out of gate.

Alex did a wonderful setting up my storage room and helping me transition to a new lication

My experience at the storage has been everything Professional . One of the things I like most is the way the attendee which is Mr. Alex took the time out to make sure that all of my needs were met when it came to Storing my items. The cleaning of the facility this I also notice. I will recommend this location to my friends and family. Thank you Mr. Alex.

Its my second time renting here awesome staff very safe and clean

I never usually leave reviews but had to after my positive experience! The manager Alex was extremely helpful and provided great customer service! 100% would recommend!

The service is outstanding at this location!! Alex, the manager, goes above and beyond to offer the highest quality in customer service! The property is extremely well kept, clean and easy to find! I felt quite secure with making the decision to get a storage space here.

Great customer service. If you ever need anything Alex will take care of you. He is the man, the myth, the legend..

Great storage facility! Was very pleased with the help we received from Alex. Definitely 5 stars!

Eric did a wonderful job setting me up in the system and giving me access as I requested. I highly recommend this location for all your storage needs.

Alex is rocking it! They got bought out and I was worried because I’ve been renting for years. He’s the reason why I’m still here now. Thank you for your awesome service!

I have been renting storage facilities all iver the country for years due to business needs. However, I have never encountered a manager as professional, knowledgeable, or as courteous, as the one that is working your Louetta Road location in Spring Texas. I have been in there several times over the past week, and each time he remembers my name, greets me, and asks how I am doing. He truly cares about his customers on both a professional and personal level. Because if this, I have referred many other people to this location. It is rare to encounter people who really have a customer first attitude towards their clients. He is an asset go your company and to our community.

They have a cool gate haha

Autumn and Susan are an asset to the mini storage facility. These two ladies have been wonderful, they went out of their way to help me get the storage just right for my mothers needs. The pricing here is very reasonable. They have all the moving supplies you need in their office too. Oh yeah, when you rent a unit from them, you can use their own FREE TRUCK, just pay for the gas replacement. Thanks Ladies, you have been wonderful. I recommend this facility when you need storage.

Great place! Alex was a very professional employee who helped me with all my questions and needs! Will be using this facility for the years to follow! Howdy for sure!

Would give 5 stars if I was only rating the reservation experience with Alex. However, while on the phone with him on one occasion, I am certain I heard the manager of the facility. Her tone of voice sounded harsh and condescending. I would think as Alex was trying to negotiate with me she would have controlled herself. Sure hope if I have to interact with her in the future she will be professional and courteous.

This is a great facility with friendly staff who work hard to ensure everything is taken care of. I am especially impressed with the individual u it security. Keep up the good work!

Very clean units, (i was renting at another place and my stuff got damaged) But here it's clean and safe. The personnel is attentive and nice and they also have a free U-Haul to bring your stuff and always good specials.

Bonita experiencia y buen servicio al cliente

Manager is very nice and accommodating. Rates are reasonable and customer service is the best.

I came to this location this past Saturday to pick up a U-Haul truck I booked online. In all honesty, one of the things I like the least about working with U-Haul is that you never really know who you're going to get when you go to pick up the truck - I've encountered people who seemed to have no idea who I was or that I had a reservation, people who didn't even have my truck on site, and people who are just downright rude. It's not usually an awesome experience. BUT...picking up this past Saturday was SUCH a pleasure! Susan helped us, and she was just so personable and friendly. She knew exactly who we were and why we were there, she had our truck ready with the keys in it, she processed our paperwork quickly and efficiently, and let us know about their storage unit special (which we decided to take advantage of). She was just a pleasure to work with. Now that I know that The Storage Place Louetta is such a clean facility with such friendly and organized staff, I'll make an effort to always pick up and drop off my UHaul trucks there from now on.

Excellent

Ms. Susan, and stsff were very friendly & professional. Made the whole experience so easy. The facility is very nice. I would highly recommend this business . Thsnk You

Great service, clean secure space and courteous management.

Have used this storage place for about 2 years. It's a very competitive price, and the areas are always clean. Best bang for the buck in the area.

Excellent service

We experienced great customer service! The truck we rented was brand new and the rental process was quick and efficient. Highly recommend The Storage Place!

Great units, great staff need I say more

The Louetta storage place is convenient and so affordable. They are always there to help any way they can! I appreciate their service to the community and the staff that goes along with the company!

Customer service is amazing. Susan is absolutely wonderful not to mention that all units are individually alarmed plus 24hr video surveillance and onsite management.They also have all the moving supplies anyone would need. Free truck for my move really put them over the top. A++.

This has to be the nicest facility I have been to! The staff was so helpful and helped me figure out exactly what I needed! Thank you Susan!

The Ladies Susan & Autumn treated me like Family., so Nice & Courteous.very Professional...They actually took the time for me ,to make sure..I understood beyond measures..Thank You again Ladies,😘..Awesome Experience😊Jane Phelps

This place is amazing. Susan the manager is so friendly and helpful. Thanks for hiring such a caring, knowledgeable person.

If I could give this place more stars I would, but can’t. So 5 stars and 2 thumbs up. This is a great storage unit with great staff members. They go out of their way to make sure you are a satisfied customer. Love this place.

Getting a unit here was seamless with such an amazing staff, location, and affordable. Thank you for the great service.

Great place. Nice and clean. Office staff out of this world on customer service.

Been storing our trailer here for a few months now. This is one of the nicest places with security and cameras but still a great price. The owner is very vigilant and even calls us personally if she noticed something odd. Great place, highly reccomend!

I was referred to "The Storage Place" by some friends that are using storage there. They were happy with the facility and the staff. Susan was very helpful. They have all sizes and really low prices and deals on the units. Check em out!

The staff is very friendly and will go out of their way to support all your needs. Very flexible and will work with you on any issues or concerns that you may have. Very clean storage units. I very appreciated the amount of security as for cameras on site. And they actually do walk and check each unit as they claim to make sure the units are lock. I experience this first hand! -GO STORAGE PLACE!!!!!

We have had our items at The Storage Place for 6 months now and are thoroughly satisfied. It is clean, well lit, and affordable. The staff is very courteous and accommodating. Would highly recommend The Storage Place.

Price was great...Susan the on site mgr was the BEST! Highly recommend!

Nice friendly staff. Fantastic location. Very secure. Great place to store your things.

First off I would like to say thank you for allowing me to utilize your storage facility for the past year. It has been a good experience with the units in general. Secondly, the storage facility manager Susan Luke has been the best and has gone above and beyond to assist my storage needs. She has made my move from your facility to the next a comforting transition, and has been the utmost professional and most courteous person Ive had the pleasure of meeting and working with. Extremely knowledgeable in management of such a large storage rental facility, and I would highly recommend her as the go to person if and when someone is seeking the "best" storage rental facility, in my opinion, in the surrounding area. Thank you so much Susan!

The management at this property is spot on!!! Very professional and knowledgeable. This company has all the boxes you need to put your stuff in and even a Free Truck to use when you move in. Can't beat that!! When I was shown the storage unit I was going to rent, the hallways were very clean and we lighted. The unit was clean and ready for me. The manager even put my new lock on the unit and showed me how to make sure it was secured. They have alarms on every unit here and that makes me feel right, as well as the cameras going 24/7. Even the manager lives on the property. I know my stuff is secure here. If you need storage in the Spring area, this is THE STORAGE PLACE you want to use.

Excellent customer service Great hrs Bonus: free truck rental with storage

My experience with the Storage Place was absolutely fantastic. I have not a single complaint about this company. I've been doing business with them for the last two years and could not be happier. They're always professional and happy to help, the facility is well lit and secure, with multiple features in place to keep my mind at ease about my belongings being stored with them. I highly recommend them to anyone with storage needs, no matter if it's short or long term. If I am ever again in need of any kind of storage I will without a doubt be returning here!

Great prices. Feels safe. Super nice people work there.

Susan is the greatest!

Cheap units.

Friendly staff, clean and climate controlled units, gated.

Beautiful property. Great staff. Prices just right. I recommend this facility.

Awesome service and attractive staff 👍🏽

Clean and new. Price was good

Wendy is so sweet. So sweet. She helped us, played with my kid, and got everything settled when she was having issues with the uhaul system. If you need to get a uhaul, go here! Such great customer service.

With great customer service, clean and well secure facilities, maybe they should rename it, THE Storage Place.

Prices are comparative better than Storage vendors across the street.

Fast, friendly staff (Wendy), clean affordable.

Nice manager

Clean secure and friendly staff.

Great people working here friendly and a nice storage building

Very nice manager and very informative. The location is convenient and very clean.