Clean and neat place,manager was so helpful.

Clean,great location cloae to my home .

I walked in and was greeted by Michelle, she smiled when I walked in and was very nice about everything since this was my first time renting a storage unit. She helped me get what I needed. It’s a very clean and easy to access.

Fantastic Service and a Shoutout to Michelle! I recently rented a storage unit at iStorage and had a wonderful experience. The facility was clean, secure, and easy to access. However, what truly made my experience exceptional was the outstanding customer service provided by Michelle. Michelle was incredibly helpful and knowledgeable throughout the entire process. She patiently answered all my questions, provided valuable advice, and made the rental process seamless. Her friendly and professional demeanor created a welcoming atmosphere, which made me feel confident in my decision to choose this storage facility. I highly recommend iStorage to anyone in need of storage solutions. Be sure to ask for Michelle!

I would like to commend Michelle Rose for her excellent help when I had to empty a storage unit. When my padlock proved too stuck for my arthritic hands to open, she came by the unit and eventually was able to get it open for me. She also suggested resources for moving items to different locations. She made what seemed difficult actually relatively easy and was consistently polite and cheerful.

Very good customer service. Clean and secure facilities. Great prices.

Friendly staff. Safe place to store belongings.

Mike is very helpful

Great experience.

Love this place. Michelle Rose is a new face but very sweet and smart.

Mike does a great job. Clean facility.

Unit very clean. Mike in the office was wonderful. Highly recommended!

I Won A Auction Unit At This Facility And All Went Great. The Manager Mike Was Very Nice & Knowledge. A Very Smooth Transaction !

Great management. Good communication. Mike was very helpful and easy to work with. A+ I have, again, had the opportunity to use their services. And again, they have been great. Mike took time to show me units indoors and outdoors and explain in depth the process. He is always pleasant and kind. Great prices, easy access.

Great customer service, Mike is a super nice guy helping me out with my storage unit, will recommend to everyone.

Mike from istorage helped me through the whole process, had amazing customer service. Would highly recommend using this facility

Always a pleasure dealing with Mike. Guy works hard at multiple locations. Never a issue getting in and out of a unit. A++++++

Istorage on Lakeside drive is one the best experiences i have had with a atorage facility. The manager Mike is the very best to work with and has helped us out with every question we have had. If i could give 10 stars i would

Outstanding service from the phone conversation's to selecting the unit and the paperwork. Very courteous, and efficient. I would be more than happy to recommend them to anyone.

Very nice facility, clean, neat, and in a great location.

Very professional and easy to work with. Will do tune to do business.

Mike with I-Storage on Lakeside Drive was very very helpful and courteous and respectful.

We rented a storage unit so we didn’t have to move all the college stuff back home. Mike was very accommodating and willing to work with us. I would most definitely recommend iStorage to anyone looking for a short or long term rental.

Wonderful staff, easy process online and nice facility! Thank you!

Great customer service!

Mike answered every last one of my random questions the day I decided to tour and buy a unit. He responded to my calls as well as texts. The process was easy. Todd also was very responsive and kind when I had additional questions after my purchase, even in the middle of an internet outage!

After a year of storing my things at iStorage it has been a great experience. Michael Bender consistently was responsive and always very helpful whenever I needed anything. I even had problems with my lock and he helped me figure out how to get it to open. The property was always clean and easy to get around in and my things stayed dry and relatively clean. I would definitely consider using this storage location again, primarily because of the excellent customer service I received from Michael. Have had a good experience with iStorage on Lakeside Dr. Michael, the property manager has been friendly, responsive, and very helpful with all my questions whether in person or via email. The new website is not very user friendly or intuitive in my opinion but Michael was very helpful and kind in making sure I had things set up correctly on my account. Also, the grounds/facility are clean, well-kept, and easy to navigate a uHaul truck thru. Thanks for all your help Michael!

My wife and I needed a storage unit to hold some smaller items while we were moving between Vinton and Lynchburg (as a means of keeping the cost of professional movers down by limiting their involvement to the large items), and after a bunch of looking, we found these folks, as they had a conveniently located facility on Lakeside Drive, right around the corner from our new house in Boonsboro. The prices were reasonable, the unit was spotless when we checked in, the facilities are easily accessible and the hand carts, while a bit small, absolutely did the trick (especially once I learned where to find them after a couple of times where other patrons didn't put them back by the elevators). Really can't ask for anything more, and while I hope to never need them again, I would absolutely use these guys if it was necessary. Zero complaints.

This is the second time that I've needed a storage unit, and I stopped by their office to discuss available units. The Representative Michael was courtesy and very pleasant. He took the time to discuss available units and to cover key areas that resulted in my needs being met. The process was simple and easy, resulting in me being able to immediately utilize the assigned unit. I just took the time to sweep out the unit, sprayed with Raid Insect spray, placed moth balls and cedar room freshners down before placing my items in the unit. I did go out and purchased a package of 4 sticky mousetrap and placed them around the unit. Silly me not thinking ahead for the little critters that get stuck where I would have to remove them. There was one trapped on one of my trips to load the unit, and it was comedy central for me, but luckily, no one was around to witness my fiasco. I went to Walmart to purchase bait instead. The D-Con bait traps worked well. Where is Tom the cat when you need him? Have the understanding that the units aren't climate-controlled, but there are small steps that you can take. I sprayed the entire unit with Ordor Eliminator. Next time, I would also utilize Damp-Rids and wrap the boxes with handles with plastic wrap. Take precautions by utilizing plastic storage bins along with enclosing your items in plastic bags within the storage bins. Overall, the storage facility met my needs for storage.

Nice facility. Great location whish was easy to get in and out of. The grounds and unit we had were all very well maintained and clean. Security was good. The provided carts were nice and in good working order. Easy check-in/out processes. We had a very good experience.

Great experience here! I only needed a storage unit for a few weeks and was a little worried about cancelling a monthly payment plan after only one month, but had no problems here! I called the office the day before moving out and they took care of everything for me. The staff here were very helpful too ! If they happened to be driving by while I was at my unit they always asked if I needed anything. Thanks iStorage!!

So glad I had the pleasure of doing business here! I absolutely LOVED the manager, Mike! He was so personable and accommodating! I will be referring anyone and everyone who asks me where to go in Lynchburg for a storage unit to him! Thanks, Mike, for being so darn cool and for making a not-so-great day better!

Mike was awesome to work with getting set up for the unit.. you could tell he knew the locations and policy's like the back of his hand and was very helpful with all questions I had as well and spent extra time to make sure the agreement was received by myself and was able to sign it and send it back. Great Customer Service!!

Mike was my person who assisted me about everything I needed to know about I Storage. I can't find enough words to say how kind, patient, courteous and he understanding my needs. I just can't Thank him enough for helping me. Need more people like Mike! 💗💯🙏

Mike was super helpful! Took us to our units promptly and was very friendly! He was quick and efficient with all paperwork! Super appreciated!

What can I say about Mike he is amazing, he is friendly he is a wonderful person, he has been there whenever I have questions he has offered me the best value and he is great manager for istorage, I have been with a istorage now for several years and as long as I have known Mike his attitude has never changed The owners of istorage on lakeside drive should be proud of this gentleman and be proud of him and his work and his customer service toward his customers

My experience at iStorage has been great over the years especially in the last 2 years as a result of Mike Bender's exceptional customer service. He has been very helpful every time l needed help or had a question to ask him. Thank you so much Mike for help and exceptional customer service. I'm looking forward to doing business again with you and iStorage in the future. I highly recommend iStorage.

I had been searching for a place close to put all my belongings. I searched a few in town and came to the one with Michael. Not only was he professional, he always smiled . I have been dealing with the public as I am in the property mgmt business so I understand how important it is to have good employees to be successful. This young man went beyond his job to make sure all the people, I was privy to see , had what they needed. If I were to need an employee it would be great to hire someone like Mike. Your company is lucky to have him.

Great service!

Had a good time storing our items here! The staff was friendly and helpful and helped us find the right size place for our needs. Thank you!!10/10

The unit was clean and the process was very easy. Would definitely rent another storage unit here if needed.

Mike helped me find the perfect storage unit and made everything super easy!! Great experience!

Great experience! Thank you!

Amazing service!

Mike was amazing! Super nice and very helpful. He let me view a few of the units before I finalized my decision and made sure I had everything I needed before I left the office.

Mike was extremely helpful in getting us a storage unit at the iStorage - 8269 located at 157 Stowaway Lane, Madison Heights, VA. 24572. Mike met us, showed us the unit, and answered all our questions in a professionally agreeable way on the day that we were looking and gathering information. We asked how we could make arrangements for the following day if we decided on the unit. Mike gave us a contact number for that facility. He said he would be at a different location; luckily he gave us that contact information also. The following day we returned to secure the unit. Finding the site unstaffed, we called Mike who was at his different location. He registered us online and gave us all the necessary information. We have our storage unit thanks to Mike. We feel that Mike went the extra mile in helping us. Thank you, Mike!!

Clean. Staff is very friendly and helpful.

The storage was spacious and clean. It was very affordable. Our things were stored nicely without any problems.

I was given a pretty great rate for the area and the manager was extremely friendly and accommodating and that's huge to me when choosing any business. Thank you Micheal in Lynchburg Va!

Really nice management, good deal on unit and conveniently located. Definitely recommend! Thank you Micheal!

Mike is such a happy go lucky leprechaun and just does an amazing job. He has such a friendly personality and it's always a pleasure to go in and pay my bill just to say hello

Valerie was very helpful in letting me know what size units you had available, gave me 1st month free because of reason I needed the unit so fast except for the fees. Access to unit is easy.

Excellent customer service.

Quick and easy process and Michael was super helpful

We've rented several storage units at different times for a variety of reasons. Each time was an excellent experience! Staff member, Mike, was fantastic and incredibly helpful. We appreciate iStorage!

Been using this location for over a year now… Great prices, and great people… they were a lifesaver when I had nearly given up hope because I thought I had run out of time. And as my needs expand, they continue to be very accommodating to help with my needs.

Our experience was great Good service from beginning to end

Great Experience, Customer service was A1 answered all my questions and made a stressful situation much easier. Will continue to use these guys in the future

Absolutely love this storage facility! Climate controlled units available, easy access, friendly staff. My favorite part? It's clean. I've certainly had some storage units that weren't! Absolutely recommend.

I have been renting climate controlled units with IStorage on Lakeside Drive for almost 10 months now, and I am extremely satisfied with the facility, and even more so with the customer service. From the start, the on site manager, Mike, has gone out of his way to be helpful and flexible, notifying us of openings when units were all booked, responding to texts, fixing problems, and even coming in on a day off once to reset the elevator lift. I would highly recommend this IStorage facility. P.S. IStorage, by the way, seemed to have the only truly climate controlled units in the area, at least that I could find.

IAM GIVING 5 STARS TO MS DEBRA AT STORE 8684.AND THE PROPERTY MANAGER MICHAEL.THE RESERVATION,CENTER IS EXTREMELY UNPROFESSIONAL,THEY TOOK MY PAYMENT OVER THE PHONE FOR A 10×20 MY FAMILY AND I DRIVE OVER 15 MILE TO GET TO THE LOCATION TO FIND OUT THEY DIDN'T HV THE SIZE I PAID FOR,IT WAS 20 MINS TO CLOSING.MS.DEBRA WAS AWSOME,SHE HELP ME AND MY FAMILY,AND IF IT WASN'T FOR HER MY FAMILY AND I WAS GOING TO HAVE TO SPEND 3× THE MONEY.I WANT CUSTOMERS SATISFACTION FROM THE CALL CENTER THEY OWE ME AND MY FAMILY BIG TIME.BECAUSE THEY LIED TO ME,HAD ME DRIVE ALL THESE MILES FOR A LIE.AND WE ALL NO HOW HIGH GAS IS.I HOPE YOU GUYS MAKE IT RIGHT.

My wife and I have had a great experience at this storage facility and Michael B. is especially helpful!!

Good price. Easy use. Seems to be some issue with payment in beginning, but was sorted out.

Had the best interaction with “Mike”! He went above and beyond to help me out with my storage unit. AMAZING customer service… he was kind and pleasant. God bless you sir!

Quick and easy to get started, very helpful.

Great so far.

Great Service. Conditioned storage clean and easily accessible.

It is what it is, a storage space.

Great.

Brittany was great with helping me figure out what size storage I needed and explaining everything to me. The unit I got was perfect. Great customer service!

Brittany was really helpful with finding a storage unit for my personal needs.

Rented storage unit for work.very clean facilities and very professional staff. The Manager Brittany was awesome very helpful highly recommended.

Highly recommend to anybody, the best storage business in Lynchburg. Brittany has great customer service skills, she always goes above and beyond for her customers.

Brittany shows outstanding customer service! Highly recommend to anyone who is looking to store their valued items in a safe secure area!

Hannah was very helpful and professional- highly recommend the Lakeside location!

Clean, secure storage units and excellent customer service. I'll use iStorage Lakeside Drive again next time I need to store my belongings.

Very professionally experience. Brittany was very professional and patient with me! Thank you very much!

Brittany was very knowledgeable in terms of size of unit that I would need for my accumulated items. As I was preparing for my move! She was also very pleasant with a bright wonderful smile that could light up a room. I high recommend for your storage needs!

Yeah there’s a very professional employee there Brittany , who’s very proactive about helping someone with a disability as well as laying out the different options when you’re faced with a confusing, difficult move. I highly recommend iStorage at the Lakeside location.

The young lady Brittany is a great asset to this facility, strongly recommend this place for your storage needs

Thanks to Brittany for fast and very courteous and helpful customer service!

It's a great facility and the staff that I dealt with, Brittney, was very knowledgeable and helpful. It took something that I was dreading to do and made it enjoyable.

Great facility, great staff.

Brittany sets the bar high with customer service. She worked with us to make sure we were served very efficiently and super nice. I do believe Eduardo was our first poc and he was just as helpful. Thanks IStorage Lynchburg!

Excellent service! Brittany was very helpful

Brittany was extremely helpful and very professional

Very pleasant and professional staff made the process very easy. The entire process was completed online.

Lauren was wonderful! She explained things clearly & was very helpful, professional & friendly. We would highly recommend iStorage!

Attendant was very nice and very helpful to talk to. Explained everything I needed to know. Good experience.

Brittney was super helpful and easy to work with! Great place for all your storage needs!

Brittany had great costumer service. Great overall experience!!

Got a quote for a storage. Staff was very helpful and polite.

Brittany has awesome customer service!

Brittany was great, wonderful customer service!

The staff is extremely friendly and helpful

Customer service is above and beyond.

Excellent service and facilities. Worked with Brittany to find exactly what I need, very helpful and knowledgable. Very safe and secure. Loved how conveniently located the units were right around the corner from my house so I can stop in anytime. For the most part a storage unit is a unit but the help I received and the friendly staff will keep me there.

Went there to price a rental and staff was very friendly.

Very professional and friendly service! Definitely recommend

FABULOUS customer service! I have never used a unit where every question I have is answered in the initial purchase of the unit! VERY IMPRESSED! Brittany was extremely kind and made sure every question or concern I had about renting was answered.

Being that I'm a first-time storage unit renter, Lauren was super helpful and informative on unit sizing and helping me figure out if my belongings would fit. She also made me aware of the procedure we could go through should not everything fit. That helped eliminate some worry, which put me at ease about the whole process. I thought it would take awhile, but fortunately Brittany quickly took me through everything. She was also willing and able to answer any and all questions I had about the actual leasing process. The two of them together make a great team and are super personable and knowledgeable. I'm glad I took my business here. 🍍

My fiancé and I rented a unit and the staff were very friendly and helpful

Cheerful, helpful staff. Nice clean property. What more could you ask for? Recommended.

Lauren was excellent and very welcoming! She was very helpful and quick. The storage rooms were cheap and spacious. All I needed.

Great location, climate control. Safe and secure. And Brittany (Property Manager) was super nice and helpful!

I’ve rented storage all over the US, and this was by far my best experience. Brittany was pleasant, informative, and best of all for me, quick. I’m a mover, and my time is precious. Although I would have enjoyed her company immensely, Brittany made it possible for me to get right back on the road. Thank you very much Brittany, and keep smiling

The girls at the front desk were very resourceful and helpful with getting me into a small storage unit! It was a great deal for getting a free month with my purchase & I am happy to have a safe place to store my things before I move out of state.

Very good customer service

Excellent customer service and responsiveness. Very clear instructions and expectations. Highly recommend.

These guys are fantastic. I highly recommend this location. Brittany is an extremely competent young lady as is her entire staff. They keep things clean and anytime I’ve needed something they have been so accommodating. They are across the steeet from the new Sheetz and that is very convenient as well. This is the spot no need to continue to shop.

Brittany is extremely helpful. Units are clean and good pricing. Would def recommend. 🙂

Extremely friendly and very helpful

Great storage facility. Management is friendly and easy to talk to. However, first time going had to wait 30 minutes when we had an appointment to see the unit since nobody was in the office. Was disappointed in the waiting when an appointment was scheduled. Other than that they were friendly and prices are good.

Clean, well kept self storage. 24 hour gated entrance. Well lit with new lighting.

Effective & efficient, clean, professional & friendly.

Exceeded my expectations very professional staff and clean.

I was contacted very promptly to determine my needs and retain my storage unit. The employees worked very hard to ensure that we felt confident about the unit and all that was required from us. It was a very good experience for us. We look forward to storing our things here.

Brittany was very helpful and knowledgeable when I needed to rent a storage unit. She took the time to show me several different units to make sure I got the right one that would work for the amount of stuff I needed to store. Excellent customer service! Will definitely rent again in the future from them.

The office staff was great, very helpful. The units are ok, certainly could use upating/cleaning. The only negative l have is the insurance you have to purchase. That should be stated on the website or include it in your published monthly price. It would be nice if the gate code was shorter.

Staff were knowledgeable and friendly, unit was clean and in good repair. Price was better than anyone around and someone is always able to be reached for a question or concern.

Professional service and very clean units that are reasonably priced.

Very friendly and fast service. Would definitely recommend!

Me and my wife rented a unit the staff was very courteous and accommodating I will use them again

Great service. Fair price. Can’t complain a bit.

Great customer service! I received a walk through of the unit and information about property! Easy and quick process! Thank for all your help!

Nice, clean units. The staff is great!

This place was amazing. The employers were very respectful and professional. One of the managers Brittany White was very efficient and helpful, and accommodating toward my busy schedule. 5/5 storage space

Very friendly staff...very knowledgeable

Simply self storage in lakeside drive is definitely the go to storage place in Lynchburg. I am a second year college student and thanks to simply self storage, I won’t have to haul my heavy equipment home with me over the summer. Thanks to Brittany White we got everything settled real fast and smoothly! I highly recomend using simply self storage on lakeside drive in Lynchburg to store your belongings wether short or long term!

Awesome easy experience!

I have used this company for the past 3 summer breaks for my daughter’s dorm things! The people are the best, very helpful and personable! And the location is very convenient!! Best place to store your things!!

The location was great and it was very easy to get my things moved in and out.

Simply easy and awesome!

Very easy and quick. Assessable for my car and good pricing!

Friendly staff and very helpful.

Really easy and helpful, reserved online and was able to have a unit that day

Friendly staff very information

Good clean quiet environment. Friendly and knowledgeable staff

So far so good. Helpful staff.

Brittany was a great help!

Simple Self-Storage was incredibly accommodating. Showed me all the options they had and how they differentiated between each other. Had great prices and were super helpful.

Super easy online registration and even easier to finish up in person! Clean facilities and friendly staff.

Best self storage facility by far!! Brittany, the store manager was amazing!! Prices are awesome, location is perfect! Would highly recommend!!!

Amazing Service..Very Sweet Girl checked us in and gave us valuable information. Went through all the paperwork and got us set up in a great timely manner. This is the best storage facility that we have visited. Clean and secure!!

Jelisa.. was very friendly and courteous and answered all of my questions.. Great Customer Service!!

Amazing customer service! They took care of everything I needed. Facility is also great, well lit and clean. Would definitely recommend this place! :)

Had a great experience at simply self storage The young lady that took care of us was very friendly . She was very knowledgeable about the facility and answered any questions we had. Would recommend simply self storage to anyone looking for somewhere to store their goods!!

Great service, friendly staff, and super simple process! If you need a storage unit, come over here!

Great experience so far! The staff I've worked with here are personable and friendly!

Staff was friendly.

Great customer service, priced well

1st day signing up and everything was quick and easy. Brittany was awesome at answering all my questions and customer service was outstanding. Definitely would recommend to friends.

Helpful staff

Open late with lots of options for storage units. Prices are very competitive and the representatives are very helpful. Would recommend to others! Thanks Brittany for all your help!

Great customer service! :)

Cordell was very helpful in helping us pick out a unit. A little pricey, but nice and clean

Simple, Easy. In and Out quickly.

Super helpful and friendly service! Convenient location to most areas around Lynchburg.

Very friendly customer service and very inexpensive! Would definitely referring and come back.

Patsy was super amazing. She did everything in her power to make sure I received a immaculately clean unit and great customer service. She had the answer to every question and even had some great tips.

Extremely helpful and super friendly staff!

Great place and great prices.

Really great! I've used them for the past couple years for storing college things and they have been incredibly reliable and reasonable!

Very close to Walden Pond. Great service from Jelisa.

Great location! Great staff! Clean and secure.

Brittany, the store manager, was absolutely the nicest worker and was so helpful, funny, and sweet! Everything is top knotch and well-run by the looks of it! Definitely will be coming back when I need another storage option again!! Highly recommend!!

Great facilities and very polite and helpful staff

Friendly and professional.

Very good and easy to set up

Very clean and exactly what we needed. A 50% of the first month special. They have climate controlled and non-climate controlled units as well as many various sizes; perfect for just about anyone.

Nice and convenient location! we cheked the climate control and non controlled both, the latter didnt seem very good! we went for the clinate controlled unit, they were great!! defibitely recommend getting climate controlled units. Jelisa was very helpful explaining the rates and showing us around the units. Happy with our experience 😊

Wonderful customer service. Good clean environment

Because of Brittany 😀

Very friendly and helpful service! Pretty reasonably priced, and the location is convenient.

They were very helpful and even allowed me to check out the unit before commuting to it.

Great customer service. Brittany and Jelisa was friendly and courteous.

Julian was very pleasant and helpful.

Julisa did a great job explaining everything and providing a tour of the unit we rented. Unit was clean and ready to go. Process was painless. We expect to use Simply Self Storage again.

Great service! Brittany is awesome!!!!

The ladies that work there were extremely friendly and very professional I highly recommend this storage facility and would definitely use them again.

Brittany White is the best sales manager at one of these facilities I've ever known, good job Brittany.

The service was great. Fast and friendly. Got a climate control unit. Good setup!

The ladies that helped me were AMAZING! If I know anyone looking to store anything I would definitely refer them to Simply Storage!

Excellent prices, service, and our leaser was very courteous.

Had a great experience here! I was moving my 89 year old grandmother and that was already a sad situation. Jelisa was kind and patience with us. She explained everything in detail. Kudos to Jelisa.

Called ahead and when I got there they were waiting for me. Rented a 16' truck. Rate was very good.